21504 comments found.
Just bought the theme. I will provide a review after i start building on it and see how things go. Until then, my status is : satisfied with the theme.
Hi,
Thanks for feedback!
Looking forward to hear back more from you.
Kind regards,
Miroslav (from Dream-Theme)
Miroslav - regarding my 1 star rating and your comments - I cannot comment under the rating itself. My latest trouble tickets were: #43376 and #43330. I closed them both just because they were not being solved.
Hi,
Thanks! (It’s late evening here in UA) I’ll ask our senior support engineer to take a look at your tickets and report back to me. I’ll get back to you ASAP.
Hello,
I’ve looked through your tickets.
Regarding Slider Revolution. Our staff asked you to test the slider with another theme activated (or give her accesses to your admin panel) not because of a “ritual”, but because from 40 000 buyers nobody reported the issue before. Though this plugin issue is outside the scope of support, she wanted to investigate it (she suspected that there was some sort of misconfiguration that prevented the slider from working properly).
Regarding buttons responsiveness. You’ve used oversized font size for buttons. Our staff provided you the custom CSS media query code to address the issue on that button. The same code would work for other buttons if you add selectors for them. Again, this ticket was a customization request (which is out outside the scope of theme support).
Another issue surfaced during my investigation. I cannot ignore the manner you communicated to our support engineers. I’m afraid I have to suspend your access to our help-desk. Sorry, but we will not be able to provide you any further support.
Regards,
Miroslav (from Dream-Theme)
That is absolutely absurd. Here you are attacking a customer and suspending support which was PART OF THE SALE and GUARANTEED. Absolutely ridiculous. I will take this up with Themeforest for a full theme refund. Once a CUSTOMER pays for your theme, professionally, at a minimum – you should provide the promised support. You want me to trust your incompetent people to log in to the back end of my site when I can’t even trust your COMPANY to provide the support I already paid for in purchasing your theme for my client? That is complete and utter hubris. If you don’t like my attitude, that’s one thing – however, it is completely unprofessional to suspend support without providing me some sort of financial refund. Unprofessional behavior essentially summarizes The7. Never had this issue with a theme like Udesign. Their team are competent, helpful pros.
Just contacted Envato for a partial refund. At a minimum, I should be be partially refunded for the theme, as it is supposed to include support and you just failed to honor that contract. I cannot ask for a full refund because I must now keep this theme as a whole website was built for a client around The7.
Hello,
Please note nor I not anyone of our staff never “attacked” or offended you in any way.
I tried to keep it as civilized as possible and avoided quoting things you were saying to our support engineers. But enough is enough. Support is a matter of mutual respect between a buyer and an author. We will not continue to provide support to a person who abuses this service and allows himself to say things like “Are you fucking kidding me?”
Regarding refund. Please refer to Envato refund policy and a scope of support expected from authors. All your request were not directly related to theme or were customization requests. Technically we should not process such requests at all. Nevertheless we did. Therefore our obligations are fulfilled, and we will decline your refund request.
Hi, I am receiving the follow error: Failed to create customization .CSS file. To improve your site performance, please check whether ”.../wp-content/uploads/” folder is created, and its CHMOD is set to 777.
First time I have seen this, any idea?
Hello,
You need to make your ”.../wp-content/uploads/” writable to WordPress. If you have difficulties with it – please contact your hosting provider (you need it anyway because otherwise you’ll not be able to upload images to your site).
Hi I have double checked this with the host and they have confirmed that the folder is writable by Wordpress
This is strange.. Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong there.
Thanks!
Hello, wonderful theme, I have bought more than one 
I have removed author on single blog posts, but need to remove the author from the meta information in the blog preview. Is there a way to do this? Thank you!
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi, i’d like change the title “Category Archives:” How can i do? thanks
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi, how do you make your link menu (services) with submenu clickable to a page? Like you have it here for services: http://the7.dream-demo.com/demo/construction/services/
Hello,
WordPress custom menus?
But if I add a submenu the link stop working.
No, you can create 2 custom menus: 1 for the main menu and another one for submenu (that can be displayed using a widget).
Hello! Not getting change the logo of the Shop page of woocommerce using the microsite template! this problem only shop page. (default woocommerce shop page) (php 7.0.7, WP4.5, Theme ver 3.9.3, Woocommerce ver 2.6.2 )
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello, I cannot find the ‘Law Firm’ demo content on any of the downloaded files. I can see the demo content for the other demo sites, just not for the Law firm. Please assist. Thank you.
Hello,
First of all make sure that you have the newest version of theme installed (v.3.9.0); then update the demo content plugin via Plugins > The7 Plugins.
Installed the theme (took hours to complete) finally managed to install almost all of the plugins after multiple fails on every single plugin. Now tho i can’t get revolution slider to install always ends in a 500 Server error – any ideas? driving me insane.
Hello,
Yes, too many plugin consumed all your server resources. Try either use only the essential ones, or contact your hosting provider to allocate you more resources.
I have used Revolution Slider for a some time. It has worked fine in all devices. Now for some reason in mobiles thumbnails are visble but large image is black. You can choose thmubnails but not be able to see the original image. That will also happen in laptops when Chrome is chosen for brower. Any idea how to fix situation ?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hello,
We recently attempted upgraded your theme after 2 years, so it was a major upgrade. We have a large programming team that has found several issues with how the theme generates CSS and we’d like to understand it better before we start hacking away at it.
Can you provide details on the exact files/function and logic on how the theme creates the wp-content/uploads/wp-less/the7/css/custom-xxxxx.css and wp-content/uploads/wp-less/the7/css/media-xxxxx.css?
Hello,
Miroslav here from Dream-Theme.
There are no “issues” or something illogical about those files wp-content/uploads/wp-less/the7/css/custom-xxxxx.css and wp-content/uploads/wp-less/the7/css/media-xxxxx.css are being created dynamically each time you save the theme options. I do not recommend you to hack into those files because their sources (css/custom.less and css/media.less) will be overwritten with each theme update. Instead, it’s a good idea to make a child theme and embed your custom CSS file just after our files and have overwrites for our rules there.
Hello, I want to know about scroll top.How to fixede it, for example I want to change color when Hover the button (I want change color from grey to blue) somthing like that. Please !
Hi,
This can be achieved by writing custom CSS code.
If you are familiar with CSS editing, you can use FireBug (FireFox plugin for web-developers) or Chrome web developer tools to define which style should be changed and where. Here’s an awesome screencast by WooThemes on how to use it: http://vimeo.com/20917974.
Otherwise please consider hiring an experienced developer or contact guys at our Custom Shop: http://custom.dream-theme.com.
Another choice ! (http://vimeo.com/2091794 by WooThemes not founded)
Please ….
Yesh !!! ,I can do that. Thank you so much for your help(I used FireBug to customize its) ^^
Perfect theme. I love it really. And avdice this theme to everybody. I created my own site http://itolimp.com using this fully customizable theme. Support are also great. They have even Russian support.
Thank you, team!
Hello,
Thank you for sharing the link!
hi, I have problem when iphone screen is vertical, there is nothing shows up, but when rotate to horizontal, everything shows up, I don’t know if i change some setting, please help. thanks.
hi, I found out after I added the google tracing code this problem will happen, if I deleted it, it still having the same problem, any idea why?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong there.
Thanks!
Hey thanks for the (still) gr8 theme and support. Just wondering, updated to 7.3 from 7.2 – and seems in my blog posts the “ultimate_info_table ” is missing (same goes for the “bsf-info-box”) ... any idea or hint why? did you remove the tag in newer version? as seen on:
http://www.sharkyg.com/hai/panasonic_gh4/EDIT: nevermind, missed to install VC addons … it works
tia greetings from vienna JB
Hi,
Thank for letting know
Hi! I’m having an issue with archives which I know is a big part of your theme. I’m unable to consolidate a custom portfolio url without taking users to the archive page instead of the custom top level page I created. Is there a way to remove defaulting to the archive page?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi Dream-Theme. How can I remove dream-theme credentials from bottom bar?
Hi,
Theme Options > Branding. Uncheck the option called “Give credits to Dream-Theme”.
HI I want to change my page but I can’t load my visual composer is loading long long time ago
and I want to update my visual composer version to solve this problem but is show that my Purchase Code is errow , but my Purchase Code is from the info when I buy ? why error ?
Hello,
Please update your theme to newest version v.3.9.0. Then use Plugins > The7 Plugins interface to update the Composer.
How do I add the phone number with icon and text underneath just like in your demo? – http://the7.dream-demo.com/demo/hosting/#!/faq thanks.
Also, how did you setup the social icons in the footer for this demo?
Hello,
You can add link code to your phone area: <a href="tel:your_number">tel:your_number</a>
Regarding footer. That is a usual widgetized footer with “Contact” widget for contacts and social icons.
Thanks. What I’m asking about the heading is specifically how you laid it out to get the phone icon next to the phone and the ‘give us a call’ text underneath.
Also, for the footer, please explain how to get those social icons to show like that.
I liked the demo of this theme because of these things, but cant get them to show. Please let me know how to replicate this in the theme.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
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