5384 comments found.
I just purchased your theme “Alone” two days ago. Something must be going on with it, because when I install it locally in my Wordpress through MAMP (full install with plugins), and import the “Alone Demo”, it completely messes up the setup.
It says “imported” (after 10 minutes of “please wait”), but when I try to save, it says “There was a problem with your action. Please try again or reload the page.” from there on.
When I try to access the preview screen for the site, through top WP button “visit site”, I am left with a blank window. And when trying to go back to control panel AND wp-login, it is also completely blank. I cannot access login screen or anything. So, I’m left having to completely wipe out server, reinstall Wordpress and theme.
Do you know what this could be? Thank you very much.
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site + Cpanel so we can help you install demo data quickly ! Best Regards !
I have opened a ticket two days ago, waiting for reply. Thank you.
Ok, we just got it, will get back to you soon !
Hi,
just so you guys know.. when changing anything on the home page.. the main menu layout changes.
ive tried it on all home pages 1,2,3,4,5,6 and when on one of the home pages I edit something on that page.. the main menu navigation changes and it wont change back.
this occurs on chrome and Microsoft edge. Please can you look into this and not just reply back saying its all ok when I am seeing that its not.
Thank you
TESTED
When you reimport all data again the menus go back to how they show in the demo.
if you assign any of the home pages as your main home page that’s fine.. but when you go and click edit page from the front end.. and even not make any changes and just click save.. and view the page again the page front main menu changes..
there is clearly a saving issue. Please can you fix this as the main menus and how they look change once the page is either saved or edited then saved.
Please fix and provide us with an eta for an update.
Thanks
Hi, Thanks for your feedback. When you changes anything, please clear cache and check it again. Also on each page we have a setting header for this page. If you want use all page with a header on main option setting, please make sure disable setting header on separately page. If you want any help , please open a ticket here https://bearsthemes.ticksy.com/ so we can help you more ! Best Regards !
hi, all cache has been cleared and don’t quite understand what you mean about disable setting header on separately page.. where do I disable this? I am raising a ticket now for this to be fixed. Thanks
ticket submitted
Hi,
2 questions:
is the theme accessible/accessibility friendly? when will you be updating the theme to latest wordpress?
thanks
Hi, thanks for your interested Alone theme. About your question: 1. Yes, Alone theme is full reponsive will all device 2. Alone theme ready compatible with latest version wordpress We will keep update for each changes. Best Regards !
But that didn’t answer the question of whether it is accessible. Can you give me a clear answer please of whether this theme is accessible:
https://www.w3.org/WAI/intro/accessibility.phpIf you don’t know the answer, please say so clearly.
Thanks,
Hi, Yes, we really not sure about it.But Alone theme just flexible for you custom. Thank you !!!
OK, thanks for the answer
Nice to meet you, talk with us if you have any question ! Best !
Hello,
I am having an issue with the Bears Shortcodes plugin as you can see here: http://latetehorsdeleau.com/home-page-5/. Can you let me know why this plugin is in conflict cause I can’t work on the website without it. Thank you in advance, Charlotte
Hi, Thanks for your contact us, please install and active all plugin required. On this case please make sure active plugin Bears Shortcodes. Hope it help you full. Thanks !
When plugin Bears Shortcodes is activated : http://latetehorsdeleau.com/home-page-5/ There is a bug (see the top of the page)...
Could you please help us check version PHP your host, please make sure it > PHP ver 3.5 . IF still not work please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so we can help you fixed it. Thanks !
I only have 5.6 or 7 for version PHP
Yes, this version will fine. Thanks
Wich one, I have the choice between 5.6 or 7
yeah, should be 7 
Ok, now you can have a look. If I work with 7 it’s not ok…. http://latetehorsdeleau.com/
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with account admin your site. So we can check and help you now. Thanks
Hi, how do I get the map to appear on each event. In the settings I have the ‘Enable Google Maps’ ticked on the map settings and the map title appears however no map is showing up on an event??
I have added a venue to the event and the venue address but still the map does not appear?
how do I get the map to appear as shown on your demo page:
http://theme.bearsthemes.com/wordpress/alone3/event/cupcake-decorating-2/Thanks
Hi, Thanks for your contact us, About it you can setting here http://prntscr.com/byfpgm and on general setting Event make sure checked this http://prntscr.com/byfptc . Hope it help you full. Thanks !
Hi! Thanks for responding. That screen shot is only showing the content. i know how to creat a content, may be my question was not clear, what i need to know is whether i need to write these content for example in the post and create a category in the back admin area? when i create the page i want to select the story grid using visual composer for the content to show. Because our story content in my demo is showing blank and there is no content. i can recreate my own content but need to know where in the admin area, i assume not on the page link, where is the story grid linked to? Thank you so much!
Hi, The first you should be enable Visual comporse for Story postype http://prntscr.com/byfsc9 like this. Then You can flexible build conten on article of story post type. Thanks !
Hi! How do you create and post Our Stories like the demo? http://theme.bearsthemes.com/wordpress/alone3/story/make-life-easier-for-alzheimer/ is it like creating a blog post? could you please send a screenshot? much appriciated. Regards
Hi, Thanks for your contact us, About this you can create here http://prntscr.com/by0ecd and put content for story like this http://prntscr.com/by0ez5 . Hope it help you full. Thanks
Hi! Thanks for responding. That screen shot is only showing the content. i know how to creat a content, may be my question was not clear, what i need to know is whether i need to write these content for example in the post and create a category in the back admin area? when i create the page i want to select the story grid using visual composer for the content to show. Because our story content in my demo is showing blank and there is no content. i can recreate my own content but need to know where in the admin area, i assume not on the page link, where is the story grid linked to? Thank you so much!
Hi, The first you should be enable Visual comporse for Story postype http://prntscr.com/byfsc9 like this. Then You can flexible build conten on article of story post type. Thanks !
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, so we can check and help you soon !
hi! I have opened ticket please check! Thanks
i have opened a ticket please check
Ok, we just got it !
Salute Bearsthemes! thank you soo much more… I must say your theme is not just so elegant. But also with a lot of features and great functionality. secondly your customer support was beyond my expectation. that alone is worth every penny i spent for it. What i have seen on the comments is over 220 inquiries your clients asking for help and support, although most of them questions aren’t specific but you dealing with them like walking in the park and you responding to them promtly in professional manner.
Thank you so much about comment !!! Nice to help you, hope will work with you on another our theme. 
Could you guide me to where we can change the text on the “Donate” button to “Learn More”?
Thank you in advance!
Hi, about it could you send some screen where need change and info your site with open ticket here https://bearsthemes.ticksy.com/ . So we can check and help you quickly ! Thanks
Is there a way to remove the scroll to top arrow that’s on the right side of the screen? I have installed a separate plug-in that also uses the right side of the screen.
Thanks in advance for your help!
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so we can help you remove this. Thanks
Hi, I am trying to get the front page(home page) quick donation button to show on the donation donation meter but the donation meter only shows when someone donates directly to a cause. Thanks again Chris
Hi, we have a button donation for donate quick on site. We can use this. If have some difficult to set this, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so we can check and help you about it. Thanks
Hi, just purchased the theme and excited about setting it up..
I am currently installing the plugins and the majority are installing however a couple keep failing.. could you please send me the core files to my email so that I can upload them via ftp?
Please let me know how we can do this. thanks
**UPDATE – Found the source of the plugins.. its late and brain malfunctioned for a second lol..
looking forward on working on the theme.. if anything legit comes up that I may need a little help with il let you guys know..
Thanks 
OK, Thanks for your purchased Alone theme. If have any problem need help just open a ticket here https://bearsthemes.ticksy.com/ So we can check and help you soon. Thanks
I have managed to change the required settings and imported all data however please can you check as when I turn some options off then on in theme options they remain off? and cant get it back on.. especially the top header.. also certain features are not aligned properly, main logo, search and cart icons.. social icons in footer and contact icons in footer?
I have raised a ticket with my login credentials.. would be great if a team member can log in and fix this and make my home page exactly like the demo as requested. Thanks
Ok, we have got it. We will get back to you asap !
thanks for looking into this however the problems I am facing are not getting looked at properly. When I edit the theme in the theme options the menu breaks. when I reset to settings it was before the menu remains broken. the only way to revert to how it looks on the demo is to re-import demo data. thus lies the issue.. I wont be able to edit the theme without breaking it. full details in my reply on my ticket. I have also provided my log in credentials for you to fix any problems on your end to save time. Thanks
p.s – when loading your demo theme on Microsoft 10 edge browser.. the layout is not as it should be.. footer widgets.. menus, donation now bar? but it looks fine on chrome.. I provide this info so that these can be fixed and this theme made even better. Awaiting reply to my ticket. Thanks guys
Ok, we’ve hot your ticket , will get back to you soon !
Please advise what to put in the Paypal LIVE ACCOUNT box inthe donation section. there is no explanation or directions. Woocommerce is easy to set up. We put in API credentials, but within TBdonations it just says LIVE ACCOUNT. Where do we find it? Please advise what is suppose to go into that box.
Hi, You can setting for live account here http://prntscr.com/bwd7cm. Thanks
Hello Bearsthemes, We wanted to contact you because our site is really slow, not only on the front end, but the Wordpress editor side as well.
On the Google speed test the site is coming in with a 41% on the speed test:
We will need you to look into this because it is hindering our development.
Thank you, -L
Hi, Thanks for your contact us, we’ve check but see http://mendingkids.com/ not use Alone theme. Also about speed on your site, please optimize images and js, css . It really big effect on speed load site.
Hi, I sent you the old site on accident. It is actually hosted here: http://www.aquaowlet.mendingkids.org/.
I will work on optimizing the js, images and css. You would probably know the best plugins to use with your theme. . . could you let us know what plugins we should install? Thank you for helping out! -L
Still, very slow. Please help. Thank you.
Hi, We just check with google check and see have many images need optimize, please check and optimize. Also you can check speed Alone here https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Ftheme.bearsthemes.com%2Fwordpress%2Falone3%2F&tab=desktop
Regardless of the optimization plugins (W3 Total Cache, WP Super Cache, Above the Fold Optimization, Autoptomize, Lazy Load, WP Smush) we try to use, the site is still very slow.
Every time, after saving a page in the Visual Composer a “Connection lost” dialogue shows with the spinning wheel for 2-3 minutes. While the loading wheel is spinning none of the site is editable nor can you navigate on the front end.
We have read countless articles, and what we found is either it’s an error caused by a plugin or a poorly coded theme. I have deactivated all the 3rd party plugins I installed and still had the same problems.
We would really appreciate you looking into your theme’s functionality.
Thank you, -L
Hi, We high recommend this plugin for optimize http://www.wpfastestcache.com/ Please try with this.
Hi, How can I add the Currency symbol (Euro) in front of the Donation Goal for Homepage 1?
Hi, You can setting for Currency Symbol here http://prntscr.com/bvlgct. Best Regards!
Hi thanks for the quick reply. I have set that to euro and it has worked. but the “Donation Goal” only shows the number, and doesn’t show the symbol. Please see: https://goo.gl/photos/Y97U4uw3hc3hgzjz9
Hi, About it please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so we can check and help you quickly. Thanks
Under Organizer it says “start” where I assume its meant to say “Name” or “Organizer”. Could you let me know how to fix this?
Also sometimes I don’t want to list an organizer for an event. But if I don’t include an organizer, then the layout goes weird and the map becomes really thin.
Thanks
Hi, Thanks for your contact us ! Please open a ticket here https://bearsthemes.ticksy.com/ with info your site. We will check and help you fix it soon.
If you could let me know?
Also when I put the events widget in the footer it doesn’t look right. I think its meant to have a calendar image to the left of it but its missing.
Thanks
Hi, Thanks for your contact us ! Please open a ticket here https://bearsthemes.ticksy.com/ with info your site. We will check and help you fix it soon.
Hello,
I am interested in purchasing your theme for one of my clients who is a non-profit. They want to know the way that Causes and Events work in your theme. Could you post a screenshot of the backend for adding customized Causes and Events? The main factor in this is to show them what the workflow would look like, when adding new events/causes after the site has been built.
Thanks!
Presale Question: Great looking theme. I noticed in the screenshots of the theme that there was a calendar view for the the events section. It looks very much like The Events Calendar from Tribe. Is this how you are handling events? We are already very much familiar with their plugin. Are you simply providing styling for it in your theme? If it is using it can we use the pro version of the plugin.
If it is not using The Events Calendar, can we disable whatever you are using in the theme and use our own 3rd party plugin?
Also, your donation functionality that is baked in, what payment processing is handling that? Do you integrate with Click & Pledge?
We are a team of well versed wordpress frontend developers and as such are fine with rolling up our sleeves and hacking some things, but, knowing if it’s possible to disable your Donation link popup and directing it to something of our own would be great to since we do want to use Click & Pledge as the donation platform since it integrates with our paid membership plugin.
Thanks
Elegant and Beatifull! Just Bought it. Too good to be used for Nonprofit! Keep’em coming…..
Thank you so much !!!
Good afternoon. I want to change the amount of “Raise” donations. How can i do this?
http://prntscr.com/but8igMany thanks.
Thank you your purchased our Alone! Curently, The Alone theme not yet support option change the amount of “Raise” donations. We will note and update in next version.
