80 comments found.
your support system dose not work it keeps saying purchase code is wrong even that I’m sure about it , please not the following issue : we are using your theme as a multi language site ( LTR and RTL ) and we are facing the following : when install your theme and enable RTL this effects both LTR and RTL and keeps RTL as default . we tried to disable this function and use WPML instead, the template theme will not change also the builder has no full documentation to use and when we tried to use another builder such as siteorgin , it will not work with your theme
please advise as for now your theme is no use for us , and we had to use another theme instead ,,,
We are sorry for the problem, please send your problem at support@webinane.com and we will respond you immediately and solve your problem. As far as our knowledge is concerned the ticket system is working very fine but we are rechecking it. Thanks a lot for your cooperation and patience. Don’t worry we will solve your problem at every cost and help you in building your theme. Thanks again.
I love the theme and successfully published it for our pr agency website.
BUT: Now – after a lot of working hours from different coders – I still have a problem with “services” and “teams”. The URL says “el_service” and “el_team” (e.g. http://vonderkuhlen.de/el_service/social-media/, http://vonderkuhlen.de/el_team/friederike-von-der-kuhlen/). How can we change / rename this? For example in vonderkuhlen.de/team/friederike-von-der-kuhlen or vonderkuhlen.de/leistung/socialmedia.
I need to fix this asap so please help me out.
Thank you very much in advance!
Don’t worry about it, it will be done for you easily, please submit a ticket at https://webinane.ticksy.com and our experts will do it easily. Thanks a lot for your patience 
This theme is great, but after the upgrade to to WordPress 4.5.3, the bundled version of Visual Composer is completely broken. When will it be updated? This is a major issue as I can’t make any changes to my site.
It will be updated within 24 hours, we are updating all the themes one by one and it will take max 24 hours to complete this process. Don’t worry we will give you the update and it will start working again.
how are you planning on pushing the update? I haven’t received any notifications of updates either via email or the WordPress admin, and it has been a month…
We already launched an update and now we are preparing a new one which is recommend you to use. It will be available for download within next 36 hours. Thanks for your patience.
You never answered my question about how this update will be made available to me? I’m only seeing Electric version 2.3.2 in the downloads section of themeforest. When I try to enable that theme I get a site wide error and nothing loads “Parse error: syntax error, unexpected ‘function’ (T_FUNCTION) in /home/wcnymedia/public_html/wp-content/themes/electric 2/framework/vafpress/data/sources.php on line 1” so I’m assuming this isn’t the update you promised.
If I am looking for the update in the wrong place, please let me know where I can go to get the update.
I am so sorry for this confusion, actually the update is taking long time to get ready just because of some changes which are tricky and time taking. We are working on daily basis to get it ready for you and i need only 24 hours more to upload in themeforest which will be available for you to download. Surely we will provide an update within 24 hours. Thanks a lot for your patience.
Two steps you need, first to check which Php version on your server is running, first to update the Php version if it is older than 5.5. Then download the latest version of the theme after you receive the email from themeforest about the new version. We have uploaded the new version on themeforest for approval and you will get an email shortly. Thanks a lot for your cooperation. Let us know if you need further help.
My php version is newer than 5.5, and the new theme allows the page to load just like the old one, but the bundled version of visual composer is still so out of date, that I can only edit things in classic mode. Are you planning to update the visual composer version? Or do I have to buy my own license?
A new version of Electric theme is available for download on Themeforest, we launched this version only two days ago. I am sure you would have downloaded the theme before 28th of this month. Please make sure that you download the theme today and test it and i hope you will not face this problem again. Thanks a lot
Hi , I have a question regarding Form Builder Plugin. I need to install a conversion tracking pixel. How can I redirect the form to a thank you page instead of the AJAX confirmation which is shown normally?? I tryied with form action URL but without success..
Thanks!
There is an option in the form action URL for external form submission if you are facing any issue regarding action please submit a ticket to our support team they will diagnose the issue and resolve your issue. Actually different issues need to be diagnosed after checking your website backend, therefore we need your website information as well. Thanks again.
I can’t create a megamenu.
Thanks
We have seen the missing image, we are correcting it, thanks for informing us. Thanks a lot
Hi, great theme in first place. I would need some help to figure out how to place video background at the beginning of a page. Could you please give me some instructions? Thanks a lot!
Please wait for some hours and we will guide you about it in our next support session. Thanks a lot
I love this theme, but how customizable is it? Can I create or edit templates? Can I create a child theme? Do I get a child theme based on a framework in the download? Thanks.
Thanks for loving our theme, yes it is highly customizable, yes you can create templates with the help of Visual Composer and it has got the Child Theme support as well. We will provide you the Child Theme based on its framework after your purchase through email. Thanks a lot
please update visual composer to version 4.11.2 the bundled version is not compatible with wp4.5
Thanks for your suggestion, we are working on it please wait for some more time and it will be live. Thanks again.
I want to inform you that the new version is launched few days back. Please download the latest version from themeforest. Thanks a lot for your cooperation.
Hi,
I’ve checked your demo http://themes.webinane.com/wp/electric/home-7/
I really like it.
But I am not able to see any images. Is there bug of theme or something else wrong?
Actually the data on the server was lost because of technical accident, it is not a bug at all, it is because of that technical accident in which we lost our data. We are restoring it, our team worked really hard for continuously 15 hours to get all the demos back and we will be able successfully to bring it back within the next few hours. Thanks a lot for your interest and support.
I can see that you have not bought our theme yet, the images are looking fine, is there any reason we can help you with. Thanks a lot
Hi! How do I get the home-7 page and the child theme option. It didn’t appear to download.
Also is it responsive without having to view mobile site?
We are sorry that we could not reply you yesterday, it was a hectic day yesterday, today we will be online after a break of two days and we will help you solve your problems. Thanks for your patiece
Thanks a lot for your patience, here is the answer for your questions,
Firstly, you can choose the HomePage7 by going to WP Dashboard >> Settings >> Reading Please check the image guide, http://www.itegritygroup.com/wp-content/uploads/2012/02/wordpress-reading-settings.jpg
Secondly, Please send your request for Child Theme at sugotech@gmail.com and i will send you the Child Theme files.
Thirdly, it is perfectly responsive in all devices, if you have any problem and you want any change you can contact me at the above given email address.
Thanks a lot for your patience.
Hi! The homepage and other pages didn’t download with the theme how do I get them? Also, the social media links in the header do not open in a separate window and there is no option for that.
No problem at all, please contact at sugotech@gmail.com and we will send you a fresh Demo.XML file with pictures and all other data which can do your task easy. Thanks a lot for your cooperation.
Thank you. I just sent an email…
Hello, i sent you the XML file through email, was your problem resolved. Thanks a lot
Hi,
I’ve been trying to get the support page, but your website appears to be down.
Could you please tell me what is the 2nd best way to raise a support ticket.
What I’m trying to achieve is, the CV Freelancer template, there’s text on one side and image on another side. All that im trying to have is have an 2 images with text and buttons on both of them.
Could you please help? This is urgent!
To achieve freelancer information layout, Please use Freelancer Info shortcode from Visual Composer panel then Insert required information in the shortcode settings and save it. For the background parallax image please insert parallax image in the shortcode row settings, if still you will face any issue please contact our support team or our admin email at sugotech@gmail.com and we will help you immediately. Thanks a lot for your patience
How can I get the main page to display kenburns header? Just like you have in Business template. Homepage design
Please follow the given guideline, Go to wp-admin panel’s >> theme option tab, here you see different headers under Header Settings section. You can choose the required header and save the options. This is it – let us know if you need further help. Thanks
Yes, I am aware of options 1- 6. However, that was not what I was referring to. What I want to know how I can do make my site look like: http://themes.webinane.com/wp/electric/home-4/
I have installed all plugins. Am I missing something? Data import?
Also, when I try to remove social media icons fro header or footer, it doesnt do anything.
Please assist
It means something is wrong with your website, either you have not installed the Demo data or your server restrictions. We want to diagnose it by looking into your backend. Please share your backend information with us at support@webinane.com Thanks a lot
Hi, is there a way to disable “right click” so people can’t copy the images? Thanks
Thanks for your inquiry about Electric theme, yes you can install a plugin for it. Our theme is compatible with that plugin. Here is the link, and we will guide you further about it once you will purchase our product.
https://wordpress.org/plugins/wp-content-copy-protector/ https://wordpress.org/support/view/plugin-reviews/no-right-click-images-pluginThanks a lot – let me know if you have other questions to ask.
is child theme included?
Thanks for your interest. Yes Child Theme is included in the theme.
Hello,
Pre-Order question.. I would like to remove the top menu and make it as a one-page.. is it possible whitout change the codes?
Tks
The top menu can be removed from the backend easily but we need example of your one-page need to give you proper reply. Thanks
Probably I’m going to use home-1 or home-10. Both could start just whitou the hole top bar, so it would start at “tpl-home” class.. Another question, how about change the block order? For example at home-10, if I would like to show my portfolio before my skills, would be possible? Tks
The first option need some changes in the code whereas the second one is easy to implement from the backend with the help of page builder. Thanks a lot
Hi I have purchased the theme, but there missing all plugins, and shoow my purchase code wrong, also the theme quite slowly (seems missing some files).
So, any one can help?
Thanks a lot for purchasing our product, the plugins are installed once you verify your purchase code. Please contact us at support@webinane.com and we will check and fix the issue on your server. Please don’t forget to send ftp and wp-admin information. Thanks again
Hi,
I just recently downloaded this theme and I’m having problem looking for the theme I wanted to use from the demo (MAIN HOMEPAGE). I’ve looked in the backend for this and was not able to find it. Please help as soon as possible.
First of all activate all the required plugins then go to Theme Options and select Auto update, here put purcahse code of Electric theme. After that select Demo Installation and click on “import demo settings”.when demo installation is finished then go to Settings and select Reading Option and here you can choose any demo template as a front page according to your needs. Thanks for asking us for help, let us know if you need further help.
Hi, really like this theme. Is it fully optimised according to Goolge Page Speed Insights?
Yes it is optimized according to Google Page Speed checker. Further you will have to install a free plugin Total Cache or Super Cache for complete optimization and our theme is fully compatible with these plugins. Thanks for liking our product. Let us know if you have further queries to ask.
Hi,
Does the theme include other themes in it or how does this work? I want this theme (http://themes.webinane.com/wp/electric/handy-man) in particular. If I purchase, do I have all themes bundled together and I just switch between themes?
Thanks
Thanks for your interest in Electric theme. All these demos are included in the package. As you buy the theme you can select this demo from the backend. We will help you in case you will face any problem. Thanks again
