28306 comments found.
Checkout dropdown for Country and State are not working on iPad. Other dropdowns are fine. Appears to be problem with Select2/Chosen style dropdowns with long list and search function on them. Just had a customer report it so please could this be fixed ASAP?
This problem is fixed in the latest version 2.9.6 
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Google Maps element is not working. It loads for a second and then crashed. Console is saying that Google Maps Api Key is missing. Do let me know what should I do?
Hi, love your theme Just wondering when you are updating the theme templates for Woocommerce 2.6.3?
Hi there @burberry21,
We are always on it as soon as the updates come out, so for every update it won’t take long before it’s fixed. Hope everything is working alright for you so far, if not; make sure you let our support team know by either clicking on this support tab or by emailing support@uxthemes.com.
Cheers, UX Themes
Hi! I am not good at designing web. but my concern is i want to enlarge the font sise of my phone number on top my site and change it to red color. I also want to enlarge the font size of the category names. i heard i should i do that in Custom CSS? How? Please help. Here’s my page: http://goodtoglow.com/
Hi there @leaviloria,
Sorry about our late reply to this!
Have you bought flatsome with this account? It does not seem to be connected with your purchase. The reason why I ask, is that our support team is available 24/7 to help out everyone with active support time which is included in the purchase for 6 months.
Cheers, UX Themes
Hello, Your theme has outdated WooCommerce files. I know you mentioned everything should still work fine, but our checkout State dropdown on mobile isn’t working. When will the update be out? Or do you have a quick fix for this?
Thank you!
Hi there @cocktail5555,
Do you still have any problems with this after the latest update? Please let us know if there’s anything that still needs fixing.
Also, it looks like your support time has expired, so you will have to renew your support plan in order to reach our amazing support team that works 24/7 to answer any of your questions/problems regarding the theme. The team answers quickly and accurately at whatever time your problem may arise!
Hope you understand
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Your Support time has expired. Please renew your support by clicking ‘Renew Support’ button on
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Works with WP 2.6.3 ?
Hi @drexmaster,
Yes, it works with WP 2.6.3
Cheers, UX Themes
I bought the theme and like it a lot! It’s fast, fully responsive and bug free. However, some elements in the design are starting to look a bit outdated (design trends move fast!), so I was wondering when is the 3.0 expected to come out? Thanks in advance!
Hello?
Hi @rickybuiltrago!
Really sorry about our late reply!
You’ll get some news later next month, hang on! We are working really hard on it – and we can say that it will be our biggest update since ever. Get ready for awesome stuff! 
Cheers, UX Themes
Hi there UX Themes. Love this theme, bought it multiple times for clients.
One client dislike the UX slider transition. He says its too fast. Is there a way to adjust the move speed of the slide when clicking on the arrow or bullets?
Thanks a bunch!
Hi there, we could make an option for that in the future
I’m asking if there is something I can do now. Even if it involves editing a JS file etc.
Hi. I’m thinking about possibly using this theme. Is it compatible with Gravity Forms and the WooCommerce Gravity Forms Product Add-ons app?
Hi there, yes it should be compatible with Gravity Forms. I have not tested WooCommerce Gravity Forms, but it seems like a plugin that should work great with Flatsome.
Can we put the store notice at the top of the page? It usually contains important information and really hidden from users at the bottom!
hi, we have problem with showin subcategories in web shop. As you can see in screenshot 1: there’s category “RUKSACI I TORBE” in left sidebar with amount of products 0. After clicking on that category, theres all subcategories collections listed as it should be. Can you help us to detect what’s wrong.
http://p-grupacija.hr/issue/ss-1.jpg http://p-grupacija.hr/issue/ss-2.jpg thx
Hey I have a problem with internal server errors on some pages of my website www.inventarklar.dk. e.g. www.inventarklar.dk/hovedbestyrelse… If i change the theme there is no problem.. The problem was both before and after i updated the theme.
Kind regards. Adam
Hi there, could you enable WP Debug to see if you get some errors? https://codex.wordpress.org/WP_DEBUG
Is it only me facing this problem of outdated flatsome files after updating woocommerce?
Hi there, no it’s happening for everyone. Everything should still work as before
Hi again, still waiting on a reply to my initial question and now I wonder if there is a way to hide billing details from checkout? Danke!
Hi there, try take a look here: https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/
does this theme compatible with slider revolution and visual composer?
Hi, purchased your theme (Flatsome) and my shortcode for a map never loads. I have my API key but I have no idea where to add it. Please Help!
Hi there, we’re going to have a small update soon where this is fixed
Hi Tommy I have just realized that for some reason when I click on the logout button with links to this: /customer-logout/ page, it takes me to the error 404 page? Is there some other thing that I need to change that I might have missed?
Oh okay so actually this issue only comes up if you are on the home page? like domain.com/customer-logout/ but if you are on any other page like domain.com/some-page-name/customer-logout/ then it seems to work perfectly the only issue I am finding this on is if someone is on the home page and clicks the logout button in the drop down menu.
Hi, regarding the outdated WooCommerce Files – it is not working as before. I now get an error when I try to checkout with electronic transfer or cheque/money order. Error is: “HTTP/2.0 500” – that’s all it says. Only PayPal orders get through.
Thanks, Wizard247
Actually error is produced after I copied the Email Template for New Order to my Child Theme. I wanted to remove the header and footer but it appears this has caused the error. I’ve fixed this now.
Sorry for pulling the trigger prematurely! Wizard247
Hi there @wizard247,
Really glad the error was fixed!
For next time, it looks like your support time has expired, so you will have to renew your support plan in order to reach our amazing support team that works 24/7 to answer any of your questions/problems regarding the theme. The team answers quickly and accurately at whatever time your problem may arise!
Hope you understand
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Your Support time has expired. Please renew your support by clicking ‘Renew Support’ button on
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really bullshit paid all this money spent alot of time for this to happen at the end. Your theme (Flatsome) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme. what the hell is this
Hi there, this usually happens when WooCommerce comes out with a new version and we usually make a quick update where this is fixed. We’re going to have that version available soon. Don’t worry about that message. Everything should work as before.
my banner wont redirect to the links any help
Hi there @fnmusong,
Do you still have any problems with this after the latest update? Let our support team know by either clicking on this support tab or by emailing support@uxthemes.com. That’s the correct and quickest way to get support.
Cheers, UX Themes
Add-on to the comment of Steveok (about 1 month ago) “cart + and – buttons disappear after you change quantities and click update cart, only happens since woocommerce 2.6”. Also the button Update Cart is not visible anymore and becomes only visible when you change the product amount (cart overview). Once you update the cart the button disappears again.
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