23228 comments found.
Your google maps on Visual Composer not display (porto 2.8.5 , 3.0.1 , 3.0.2 , 3.0.3) and your Demo is not display google maps (Contact Page) .
Hi,
Sorry If you are facing this inconvenience, As we have checked the map is working fine on the demo contact us pages: http://newsmartwave.net/wordpress/porto/contact-us-advanced/ http://newsmartwave.net/wordpress/porto/contact-us/If you are facing any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi, i just update my theme to the latest version, and im having issues changing the Product description Background, i already navigate all the THEME OPTION menus, but none seems to be changin the product description background.
Also i would like to know how to change de FONT COLOR in the Woocommerce List.
Im using Woocomerce btw.
Hi,
You can change the background color from VC element settings from the product back end by editing product. Not getting what your second question.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension can you contact us through Ticket via Support System: http://smartwavethemes.net/support/ so we can check this for you. Thanks have a great day.
slow theme and not working on android mobile browser, poor customer service – i’m waiting 4 days and no one solve my issue, in the end I had to buy a different theme, now I demand from you full refund thanks
Hi,
Sorry for the inconvenience, But we have already solved your issue through the ticket. As we have checked again its all working fine, however we can see that the pages are empty or have less content. The issues you are facing could be solved only with your cooperation so Please contact us through the support system so we can solve your issues on priority basis.
Thanks a lot.
Please send refund request to Envato team so that we can approve it for you.
ok.. I found out: woocommerce – products – display.
But it shows only 1 category. I will check and find out… 
Hi,
Sounds good you have found the options. You need to create categories and assign them products so they will appear on the page.
If you face any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.
Thanks for your love for Porto WordPress Theme.
The site is updated but after updating we have lost animations effects like sales % icons with products AND other options that came with “Add to cart ” Button. Kindly Check the update theme to fix the settings/features that disappeared upon upgrade. For Further Information i have installed “DEMO 7” with basic content when i install the theme for the first time , the basic setting or animation effects we have were from ‘DEMO Shop 7’.
Hi,
As we have checked every thing is working perfect at our side, Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi I check porto demo on Edge and IE, But menus and some other elements not load. did you check that?
Hi,
Porto is compatible with Edge and IE. If you are facing any issue please contact us through the account you have purchased our theme so we can check and solve your issues. Thanks
Hi. that was a pre purchase question sir.
Hi,
Thanks for your interest in porto theme. But every thing working fine at our end it may b temporarily internet speed down issue. We are also working on the updates and will release it shortly that will fix all minor issues too.
Thanks
Hello.. Is there any reason that Master Slider stop working after update 3.0.3? In all my sites i have replaced it with Revolution Slider, but in my last site i do not want to do the replacement as of yet, so i would like to have master slider working a little longer.
Brgds Rune
Hi,
We have removed Master slider and replaced it with Revolution slider in latest version of theme 3.0.3. But you can continue using master slider and it will work fine.
Please contact us through our support forum, So we can check and try to solve this issue for you.
Thanks
Hi! Awesome theme. Just one question, can I change the product image size in the settings or should I use css? Can you give me a light? Thanks!
I got it! Thanks
I have only another question. I can make the description above the add to cart button. How about I move it to below? Can you explain which file contains the single product structure?
I would like to change the add to cart button text and I believe I can make it in the same file.
thanks
Hi,
1. You can change product image size from Dashboard >> Woocommerce >> Settings >> Product, Display.
2. Please refer these links to change add to cart button text: https://docs.woocommerce.com/document/change-add-to-cart-button-text/ https://wordpress.org/plugins/change-woocommerce-add-to-cart-button-text/Thanks
Awesome, what about adding a image below add to cart button? Can you tell me which page contains the single-product template? Thanks!
Hi,
Thanks for the appreciation, This needs some customization, you can check the links below for help: https://wordpress.org/support/topic/how-do-i-add-text-or-images-under-add-to-cart-button http://www.themelocation.com/how-to-add-content-after-add-to-cart-button-on-single-product-page-in-woocommerce/If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future.
In future if you have any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Thanks for your love for Porto WordPress Theme.
Well Our Website is already updated with porto 3.0. But still the error comes with the website.
Please give me some details on how to update to the latest version..
Hi,
To update theme Please follow this link: http://newsmartwave.net/wordpress/porto/documentation/#update_theme If you still face any problem please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi, are you aware that the latest update breaks the shopping cart icon on mobile? It turns from a cart icon (or shopping bag) into a solid rectangle? Think the css may be at fault?
Hi,
Sorry for the inconvenience, Please make sure that you are using the latest version of Porto theme 3.0.3 is available on ThemeForest for download, if not then please update your theme to latest version. I hope after theme update your all issues will solve auto.
If still you face any issue Please feel free to contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
After update the theme to the last version, in desktop view appears the sidebar widgets duplicated in the bottom of the page. The mobile view appears correctly.
Any solution?
Hi,
Sorry for the inconvenience, Please make sure you are using the latest version 3.0.3. Make sure you have generated the theme css and plugin css from Theme Options >> Skin >> Compile default css.
If still you have this issue or any other please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi! Does this theme work with Wordpress? http://newsmartwave.net/magento/porto/index.php/demo4_en/
HI,
The link you have provided is of Magento Version, and it do not work with WordPress because both of these are different platforms. Can you please tell us more about what you are looking for? Porto is very powerful theme though… Thanks
Yes it is indeed, i would like a theme looking exactly like this but for Wordpress because that’s the CMS tool we will be working on…
Our wish is a e-commerce site and that theme fit perfectly for the company.
It is 3rd Demo in Theme Options named as eCommerce 2.
Thank you
Hi guys, I have recently bought Porto and now I have to update the theme to the latest. Do i simply download the latest files and replace it in the wp directory via FTP? Or is there something special to do? Thank you
Hi,
First of all thanks for purchasing the porto theme.
Yes, you can do it via FTP by replacing the theme files. Please read the documentation here about the theme update, it would help you: http://newsmartwave.net/wordpress/porto/documentation/#update_themeIf you will not success to update theme, then please contact us through our support system so we will update your theme in your site.
Thanks
After updating to last version porto theme my sidebar filters for woocommerce stop working. And the magnifying glass to zoom the picture on the single product pages dont work :C
please help!!
Hi,
Can you please confirm that with the theme update you have also updated your all plugins including Woocommerce and all theme required plugins. If not then please update your all plugins.
If the issue not solved then please contact us through our support system so we will check your issue and solve it for you on the priority basis.
Thanks
Hi,
The YITH WooCommerce Ajax Product Filter plugin dont work its the latest 3.0.6 version. And the magnifying zoom product image is not a plugin its hardcoded by your team. And i dont have any support left. But if you bring out a update everthing need to be in working order.
As we have checked the latest version is also working fine with our theme, Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hello when you will make an update for WPBakery Visual Composer v4.12 Plugin ?
Hi,
Visual Composer has been already updated in our latest theme version porto 3.0.3. Please update your theme version to latest and also update your all plugins including the Visual Composer.
Thanks
Hi, My website is www.spydoggy.com. How can I change the background colour of the category and the colour inside the box underneath?
Thanks!
Hi,
You can do it with custom CSS code given below, please paste this code into Appearance >> Theme Options >> Skin >> Custom CSS section:
Use this custom css for the category background color:
.widget_product_categories .widget-title, .widget_price_filter .widget-title { background: red !important; }
Use this Custom CSS to change the color of inside the box:
ul.product-categories { background-color: red; }
Thanks
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension you can contact us through Ticket via Support System: http://smartwavethemes.net/support/ if you have any issue. Thanks have a great day
I purchased WPML plugin to make my site muti-lingual. But, It add a short code to my URL that makes me very confused. Without WPML, when I access blog, Its URL is: https://lightuphope.com/blog. But, when I add WPML, URL changed: http://imgur.com/a/jXJjP Can You help me ? Thanks
Hi,
Please refresh your permalink after activated the WPML plugin. If your issue will not solve then please contact us through our support system so we will check your issue and solve it for you.
Thanks
Hi guys, I hope you can help me out. I’m building a webshop on http://maaikesatelier.digifocus.nl. When I push the submit to order a product in the shopping cart, there is some delay before the thankyou page is displayed. Because there is no loader displayed the user does not know that the order is being processed and they will hit the submit button another time. Can you point out what is causing this delay and how I can improve this? Thanks very much. Best regards, Marcel van Leeuwen
Hi,
It seems some configuration issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
i am getting an internal server error 500 on the checkout page although all the ecommerce settings are configured correctly
i am getting an internal server error 500 on the checkout page although all the e-commerce settings are configured correctly. Wordpress version: 4.5.3 PHP Version: 5.4.45 Browser : Google Chrome Operating System Version: Windows Theme Version: Porto 3.0
Hi,
Please make sure your are using latest version of the theme which is 3.0.3. We have fixed these issues in this version.
If still you are facing this issue then please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
please guide me for w3 total cache settings. my website is slow with your theme. I have very good hosting, good server conf. etc. and when I change theme to ecommerce by mythemeshop, then it is loading very fast, but when I use ur theme speed is very low. I want to use ur theme because of features, so I decided to install cache plugin and go for w3 total cache. Please advise me the best setting works well with ur theme to speed up website.
Hi,
Thank you very much for using Porto theme.
You can read easy complete guideline for the settings of W3 cache plugin here: https://wordpress.org/plugins/w3-total-cache/installation/
OR
Please contact us through our support forum, So we do settings and guide you accordingly.
Thanks
