23228 comments found.
Hi! Using a Porto Theme, can i use a video with the photos in the product page?
Hi,
Thank you for your interest in Porto theme you can use VC element “video player” to include video on any page. Thanks
The Porto Them does not display the “Them Options” page when the wordpress site is hosted on Openshift.com it says, Permission denied to access the page. I have checked with other themes sold on themeforest, they work fine. please fix it . your theme is the best 
Hi,
Thank you very much for liking and using Porto Theme.
It seems some server permission issue but we would like to check so if you can please contact us through our support forum, we will check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi, is there a way that I can override the theme on shop 1 to display the main menu as well as the sidebar menu? Or if I set to have the menu rather than the sidebar menu is there a way I can add that as a widget with the same styling as the one the theme uses? Thanks
Hi,
You can display both menus easily, You have to select the the page layout with left or right sidebar. Sidebar menu already comes from widgets.
If you are facing any difficulty in using theme or having any issue, please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
How i can change/swap the position of mini-cart icon in header? I mean, in header, mini-cart icon position is in header-right, search form position is in header-center, how i can swap the position of them, or move mini-cart to header-center?
Sorry Porto do not have any option like this. Thanks
It can be done with Custom CSS and Custom Javascript if you prefer to do it that way. Thanks
Hi. I’ve resolved that problem with Custom CSS. Thanks for your help so much 
Sounds Great.
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads
It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot.
Thanks for your love for Porto WordPress Theme.
how can I activate the style switcher you have on your demo site? I want to have it activated to see immediately the effects of skin changes. thanks.
Sorry to say that this style switcher is not available in the theme. It’s just for Demo purpose to show the skin options of the theme.
Thanks
ok, no problem. I thought maybe like on this page: http://www.okler.net/forums/topic/how-to-enable-activate-the-style-switcher-skin-generator/
This is the Porto HTML 5 Version.
It says in wordpress admin dashboard “Would you like to receive automatic updates and unlock premium support? Please activate your copy of Visual Composer.” so I try and do it and it asks me to sign into theme forest which I do and it comes up “Looks like these are not your correct details. Please try again.” when trying to sign into the Envato API. Why is this?
Hi,
There is no need to activate or purchase the new license for VC. Visual Composer is already included in the theme package and already purchased the license by Smartwave. This activation message for those who want to update the plugin directly from the Visual Composer website. In our case, you can receive the updated plugin always with the theme update release. So no need to activate it, just ignore the message and feel free to use it.
Thanks
Hi,
Visual composer is included in the theme package. you do not need to activate it separately.
If you are facing any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
How do I disable ” Selectric jQuery ”? Incompatible with “TM Global Extra Product Options”.
Hi,
Can you please explain what issue you are facing, If you can provide some screen shots, it will help us to solve you issue quickly. Thanks
Hi,
Please contact us through our support forum, So we can check and solve this issue on priority basis for you.We are not getting the issue due to language.
Thanks
Hi there, I have checked that your requirement for max_execution_time is 180 but my hosting only support 150? does it any issue for the demo installation?
Hi,
Server Optimal requirements are necessary to avail all features of the theme and use it easily. It will also avoid issue occurrence. Thanks
Hi, do you do free installation (demo theme) at our server after purchase? thanks.
Hi,
The Installation of Porto theme is very easy you can review our online documentation here: http://newsmartwave.net/wordpress/porto/documentation/ but if you face any trouble you can contact us and we will solve your issue. Thanks
- I have upgraded to PHP 5.5, but star vps speed did not improve much, it seems a little slow. - Statistical could give me a few cases to improve the speed? Thanks
Hi,
Can you please contact us through the account with which you have purchased our theme? This will help us to resolve your issue and guide you properly. Thanks
I have identical product categories for different languages. I checked everything, but on the english page the product is NOT shown (http://quattromori.store/product-category/food/) while on the German page with identical product and options and identical category and options the product is shown (http://quattromori.store/de/produkt-kategorie/lebensmittel/). When I click on Fish there is written: No products were found matching your selection. But on the image it says 1 product and in German and Italian it works fine… Any idea??
I think it’s your permalink issue. I have refresh your permalinks and your fish subcategory is working fine now.
Thanks
ok, great. Thanks! Any idea WHY this happens to my permalinks?
Sometime it happens just needs to refresh the page so all files get loaded properly.
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot.
Thanks for your love for Porto WordPress Theme.
ok. thanks. By refreshing permalinks you mean refreshing the page (what I always do) or saving again the permalinks wp settings? Or is there another way to refresh them?
No, What You have done is fine just. Thanks
Hi,
How to fix this: porto/porto/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 2.6.3
porto/porto/woocommerce/single-product/product-thumbnails.php version 2.3.0 is out of date. The core version is 2.6.3
Thank you.
Hi,
This issue is occurring because of latest Woo commerce update 2.6.4. We are working on it and will release updated version of the theme shortly.
If you are facing any issue please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Okay Thank you, another question, about the shop page thumbnail
How to fix the thumbnail of the shop page to be 2 columns when opened on mobile or mobile resolution. Because the default is per row 1 column only.
And kindly send us also the css code for the product/shop page that is already changed to 2 columns in mobile version.
Thank You.
Hi,
You are most welcome.
It will need small customization Can you please contact us through our support forum, So we can do this for you.
Thanks
I intend to buy this theme for my fashion website. I have viewed from Shop version 1 to version 10 and like the version 2 but I see that the version 2 do not have the fade effect when we scroll page down. Can we add this effect?
Hi,
Thanks for your interest in Porto theme, Yes the fad effect can be added easily. Thanks
OKay, but via theme setting or add manually? Because I have limited knowledge of Wordpress.
After purchasing theme, if you are facing any issue you can contact us through our support system, we would love to solve all your issue and help you out with the feature use of Porto. Thanks
Hi,
The category filter is not showing in the member archives page. Is there a way to enable it so it displays as it does in the members archives page in your demo site?
David
Hi,
Please GO to Theme Options >> Member >> Member Archive >> Select page layout with left or right sidebar and then select category sidebar from the option below. Save changes and refresh your page. Thanks
Hi,
Thank you for your reply. I don’t want a sidebar, I want a team member filter on the member page, just like you have here
http://newsmartwave.net/wordpress/porto/member/Note team member filter:
Show All CEO Design Developer Marketing
Anyway, I resolved the issue. The category for each team member had to be reselected. Not sure why, as each team member was already assigned to a category, but reselecting the category seemed to restore the filter.
Regards,
David
Hi,
This is great if you have found the solution for what you were looking for. If you have any issue in future please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
where can I remove the sidebar stuff of the cart page? I see Categories, Archives and latest works. But I cannot find a widget or sidebar where I can delete or change this.
Hi,
Just edit the cart page scroll down to View Options, You will find “Layout & Sidebar” just un check it and this will remove the sidebar from your cart page.
If you like our Theme and Support, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot.
Thanks and have a great day
The Layout & Sidebar is NOT checked!!! But still I see the sidebar on the cart page!!
ok, I checked it now and selected another sidebar. So, I guess the blog sidebar is default when it’s not checked!
So your issue has been resolved?
well, resolved for me because I don’t want to show the sidebar, but you haven’t responded to my question. Is the blog sidebar default? And if yes, can I change the default in the settings? I couldn’t find it… thanks.
Yes the blog sidebar is default but you can change the blog layout settings from Appearance >> Theme Options >> Post >> Blog & Post Archives
Thanks
The Product-Category menu of the shop has the categories with subcategories closed by default. That means that I see only the main categories and I have to click on the plus-sign to open the sub-categories. Is there a way I could have these opend by default?
Hi,
Thank you for using Porto theme. Sorry Porto do not have this option. It’s possible only through some customization.
Can you please contact us through our support forum, So we can try to do thisfor you. We are here for your help so feel free to contact us
Thanks
Hi guys,
First of all congratulationss for the fantastic theme! One last thing before I decide to buy this theme: There is no Service content type (like team type) where I can display services in a grid style and then I have a detail page about the service?
Thank you
Hi,
Please review links below: You will get what you are looking for http://newsmartwave.net/wordpress/porto/member/ http://newsmartwave.net/wordpress/porto/portfolio/ You can display your services in the portfolio and team in the member section. ThanksHI,
This is because the image you have uploaded is very small (299 X 197 pixel ) and this is why its getting distorted when enlarged. Please upload image larger size and see it will work fine. Thanks
and can I disable the banner completely??
Yes you can do it by editing category. You have to remove the image from category image section. Thanks
1) On mobile version, how do I edit the sliding menu that comes from the side? Its look like a small button and it has categories and variations. Where do I edit the inner content of it?
2) On mobile, how do I choose a different header background image, I mean the picture behind the logo? I couldn’t find, and obviously the wide image of the normal site doesn’t suit the small mobile version.
Hi
We need to check your website so we can guide you accordingly. And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension can you contact us through Ticket via Support System: http://smartwavethemes.net/support/ (cPanel, FTP, WP login info is preferred) info so we can check this for you
Thanks have a great day
Hello,
How can I hide or make non visible a portfolio item?
Thank you.
Hi,
Please explain your question, we are not getting what you are asking for. Thanks
Hi, my question is how how can I hide a portfolio item that already exist. For example I have this portofolios http://www.epipleon-home.gr/portfolio_cat/syntheseis/ and I want the first item “??????? LIVING 5” not to be shown in the clients but to exist in portfolio in WP administration panel. Imagine that I want to have 10 portfolio items and visible to clients will be only 5. Generally I want to hide portfolio items and make them visible when ever I want.
Hi,
Please edit the portfolio and set its status from published to draft. By doing this it will remain in the back end but will not display in the front end. Thanks
Hello, please the ticket #6291
Hi,
We have received your ticket and we are workign on it. Please keep patience, We will solve your issue shortly. Thanks
