3195 comments found.
Hi there, I see that the theme supports IE10+. Can you provide any information on how the theme would render in IE9?
Hello,
Thank you for your question.
Yes, our theme doesn’t support IE9. The main problem why we didn’t implement this compatibility is that Visual Composer doesn’t support this browser and our theme layout is based on this plugin.
Regards
OK thanks, so on the front end would you expect the website to display well in IE9?
Unfortunately, we are not able to test in IE9. But our theme as well as Visual Composer uses CSS3 Flexbox feature that is not supported in IE9, so we can’t expect that site will be displayed correct in this such old browsers.
Hi, can you integrate any solution for other sticky logo or do i just overlook this feature?
Hello,
Thank you for the question.
Could you please explain your request in a bit more details? Do you want to change the way sticky header looks? Please provide some screenshot in this case.
Regards
The normal logo would be displayed if i don’t scroll. If i scroll and the sticky header (smaller in high) would be shown, i need another logo. Many themes have this feature and i have a square logo for normal header and a vertical logo for sticky (scrolling) header. I hope you understand my question…
Unfortunately, there is no such option in our theme. Probably we will add some feature like this in our future updates. But we can help you with some custom solution at the moment. Could you please provide us your admin access and web-site link on our support forum http://xtemos.com/forums/forum/basel-premium-template/ ?
It is not so important on this time. We only release a beta and the official start should be at september 2016. If you can tell me, that you integrate it in the next update it would be great =) I think its only a easy if else and one more custom field in backend.
We can’t say at the moment that it will be introduced in the next update. We always think twice before adding any field since it will increase number of settings and make our theme even more complicated to use. Currently you are the only one requesting this option so we need some time to see if anyone else also need this feature 
Hello very good theme. I found one small bug – thousands separator are not taken from woocommerce setup. Check it on http://www.bu1.cz Thanks.
Hello,
Thank you for using our theme, your web-site looks very nice so far.
Sorry, but we don’t quite understand what do you mean by “thousands separators are not taken”, could you please explain in a bit more details your question?
Regards
i have changed the currency but the theme is not changing the currency symbol in cart and sub-total option, what to do now kindly tell me the solution
here is the link: http://kerrybog.com/
Hello,
Thank you for using our theme.
We just visited your web-site and see that currency symbol is changed on all places through the site including cart widget. Try to clear your browser cache and cookies to see the changes.
Regards
Please update me how can i change the different homepages ??
Hello,
We suggest you to watch this quick tutorial that will show you how to install the theme and import different home pages https://www.youtube.com/watch?v=0QPBt-lRWLA
We also see that you have trashed base home page on your web-site. Try to restore it and set as a home page in Settings -> Reading.
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
I simply downloaded and tried uploading the zip…. and this happens. Please fix.
Hello,
Thank you so much for purchasing our theme.
It seems that you are trying to upload wrong ZIP file. This Envato tutorial should help you to resolve the issue https://help.market.envato.com/hc/en-us/articles/202821510
Regards
Appreciate the quick response. Legends!
You are welcome!
@xtemos again another thing… im searching for it now like 3 hours. How can i translate the shop promo banner? Where in wpml?
Hello,
Probably you will find this text in e WPML > String Translation > Translate texts in admin screens. Find more information here https://wpml.org/documentation/getting-started-guide/string-translation/
Regards
Hello, Can prices,cart and all other eCommerce functions be hidden
Hello,
Thank you for your question.
Yes, our Basel has “Catalog mode” option that allows you to use our theme without any shopping options.
Regards
@xtemos i just installed the update, but on my product page i have the tab ‘Shipping & Delivery’ how can i turn this off?
Hello,
Thank you for your question.
To disable this custom tab go to Theme Settings -> Product page -> “Additional tab title” and leave this field empty.
Regards
Thanks @xtemos, is there a simple way that i can activate visual composer for the single product page?
You can activate Visual Composer for product description field in Dashboard -> Visual Composer -> Role Manager -> Post types, choose custom and check product post type
Thanks
You are welcome
Hi,
is it possible to add only the page heading with image for product categories and only on this pages?
I don’t need it on home, single page, single post, single product – only on product category and product listings.
Thanks Florian
Hello,
Thank you for your question.
Yes you are able to set different page heading option for your shop pages. You can find them while editing “Shop” page in the Dashboard -> Pages -> click “edit” on your shop page.
Regards
Thank you. This option is good but i need a reverse option. So i need to select on all pages and post this options. It is not easy for a large site. Any other solution?
We mean that you are able to set image only for shop page (it will include all categories pages also) and just disable image for all other pages in Theme Settings -> Page heading.
Hello, I think that you have done a great concept and design job, but i would like to test drive it before i buy it. Do you have any address for that or a sample download? Many thanks and congrats!
Hello,
Thank you for your comment.
Unfortunately, there is no live demo of our admin panel. All you need to know about our theme you can find from our demo and documentation.
Regards
Hi,
We wat to use a font from Typekit instead of google fonts, any easy way to add them to the theme options panel? or just drop google fonts being called and replace them with the typekit one?
Thank you,
Hi,
Thank you for the question.
Unfortunately, there is no ability to add custom fonts from Typekit in our Theme Settings. Probably you will need to use some additional plugin for that like this https://wordpress.org/plugins/typekit-fonts-for-wordpress/ and add some Custom CSS code.
Regards
is there any way to deactivate the google font on the site so that they don’t load first? Or just to dequeue/de-register basel-google font all together.?
To remove our default Google fonts try to add this PHP snippet to the functions.php file in child theme
remove_action( 'wp_enqueue_scripts', 'basel_enqueue_google_fonts', 10000 );
I’ll try that right now, Thanks!
Hi – is it possible to change the price colours? On product list they are grey, but I need a big more powerful colour (matching colours on product page)
Hi,
Thank you for using Basel.
You can try to add the following code snippet into the Custom CSS section in Theme Settings to change product price color
span.amount {
color: #179a94;
}
Regards
Hi,
In shop I would like to give free shipping for Total Price more than 499. If it is less than 499 then need to add 100 as shipping charge.
How I shall do this.
Regards
Hello,
This question is more related to WooCommerce configuration since our theme doesn’t have such options. So you can ask this question in WooCommerce plugin support or try to find some plugin like this https://wordpress.org/plugins/woocommerce-advanced-free-shipping/
Regards
Thanks, I will look into that
Few more things,
1. In the product page if I have selected a color or a size and if I want to choose another color or size, every time I have to click on clear and then have to choose another color. I want to choose another color without having to click the clear button.
2. Also I want a “Buy Now” button in the product page.(to directly checkout from the product page)
3. Where to change the buttons color (now its black and wanna change to pink color)
Regards
1. Please update the theme to the latest version. We have improved the mechanism our swatches selection work.
2. Unfortunately, you can’t checkout directly on the product page with WooCommerce.
3. Try to add the following code snippet to the Custom CSS section in Theme Settings
.single-product-content .cart .button {
background-color: #FF00C8;
color: #fff;
border-color: #FF00C8;
}
Thanks again for your great support !
But all the buttons we have in the theme is black.
Box with black border and text.
Box with black background and white text.
So how to change the whole button colors throughout the theme !?
Provide us screenshots and places of what buttons do you want to change color?
A button “SHOP NOW”
http://www.kidbud.in/product/boys-party-wear-cool-collections/A button “ADD TO CHART” and
a button “SUBMIT” (under Review)
Okay, here is a code snippet
.single-product-content .comment-form .form-submit input[type=submit],
.single-product-content .cart .button {
background-color: #FF00C8;
color: #fff;
border-color: #FF00C8;
}
As for “Shop now” on the slider you can change it while editing your slide with Revolution slider plugin.
Yea cool,
Can you see one more “SHOP NOW” button in home page under “About the Shop” snippet, this code will change the color of that button too ?
Here is the code for that button
.btn-color-default {
background-color: #FF00C8;
color: #fff;
border-color: #FF00C8;
}
The previous code works fine, but this code is not making any changes to the home page buttons “SHOP NOW” & “Sign Up”
Try this one please
.color-scheme-light .mc4wp-form input[type=submit], .btn-color-default {
background-color: #EF495D!important;
color: #fff!important;
border-color: #FF00C8!important;
}
yea solved the buttons issue, but I made my own changes to these css classes. Helped a lot.
Coming to switching between colors – the update didnt resolve this issue !
If I wanna switch from one color to other, I have to clear and reselect the new one. Pls fix this
Try to clear your browser cache, we just checked color switching on your web-site and it works correct.
Yea it works, Thanks !!
We are getting a “We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies. ” message, how to remove it
You can disable this message in Theme Settings -> Shop -> Cookies info
Hi do you include the pSD files?
Hello,
Unfortunately, PSD files are not included in our theme download files.
Regards
Hello,
I see your demo : http://demo.xtemos.com/basel/shop/?shopleft Color and size has number, very neat and organized. My question :
1. Is it possible to put color and size on homepage? and also main menu navigation as dropdown? For example, on homepage when user click red, page loading and they will get product with color red in shop page.
2. Is it possible to add cf7 form and woo status order form on basel mega menu?
Thank you
Hello,
Thank you for your interest in our theme.
1. Unfortunately, these widgets can’t be placed on other pages then shop page. Main navigation can’t be transformed to the dropdown also. So to achieve this you need to perform additional code customization.
2. Yes, you are able to place any links into your navigation menu.
Regards
hi! are PSD files included??
Hello,
Thank you for the question.
No, PSD files are not included in theme package.
Regards
Hey Guys!
A little review…LOVE this theme. I have had an absolute pleasure building a site out for a client, in less than a week, launching to 5000+ customers. It was easy to use, easy to customise and the overall design elements you have added feel very thought out and tailored. Our site is looking smooth and clean and sharp all at the same time. LOVE IT.
The support has been good – providing solutions for you to try out. As someone comfortable with working in custom css/functions files that was enough for me
The only major thing I feel is missing is some kind of “Processing” or “in process” notification / spinner when you actually click to confirm the purchase on the check out page. There is currently none – so a user pressed Confirm/purchase..the page is static for a few seconds (longer depending on net speed) and then is at the order complete page – there is nothing to show you that your order is being processed. And unfortunately, this is not something small I can add in myself. Hopefully you guys will add something in next release to fix this.
Until then, great theme, good support, very pretty sites. Would recommend to anyone.
Hello, @ledydekade,
We are really happy to hear that you have launched such a large online store with our theme. You feedback is also very important for us, so thank you very very much
We understand your report about “Process” notification on Checkout and we already noticed this issue also. So we are planning to fix it our next update (probably this week).
Kind Regards, Xtemos
Thanks guys! Have given a 5 star review also Will shoot you the shop link once live! And WOOOO glad to hear you will have a fix out for the processing step in the shop! thanks
Thank you too! Waiting for your live site
Hi – on an Ipad I can see the full menu, as shown on a desktop.
I need the menu on an Ipad to be as shown on your demo. I tested on an Iphone, and everything is correct here.
How do I change the menu for Ipad?
Hello,
Thank you for your comment.
So you mean you need to see “Burger” icon that opens mobile menu on iPad also, right? And this work in that way on our demo and doesn’t work on your web-site? Please update your theme to the latest version first. If issue will still exist please contact our support center and provide your web-site url so we could take a look http://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi, I would like to edit the Subscription Dialog Box that comes on 1st load. Where to find it and how to edit the details !? Help me ASAP Regards.
Hello,
Thank you for the question.
You can change it in Theme Settings -> Shop -> Promo Popup.
Regards
Thanks ! Got it.
One more thing, Color of the products – when it comes to white, how I can separate that from the background ? Creating a shadow will help.
Do you mean add shadows for product images on the shop page? In this case please create a topic on our support forum and leave your web-site link http://xtemos.com/forums/forum/basel-premium-template/
Not the Product images, color of the products are displayed as circle dot which user can select. In that case other colors can be differentiated from background color(white) but when product color is white the Dot Circle cant be differentiated from the background. Resolve this pls
Okay, we got your point. Try to add the following code snippet into your Custom CSS section in Theme Settings
.swatch-on-grid,
.basel-woocommerce-layered-nav .filter-swatch span,
.basel-swatch {
box-shadow: 0 0 2px #8E8E8E;
}
Is it possible to change the color of the dropdown menu background on desktop to black instead of white? Not just the navigation, but also the small window that pops up when hovering over the arrow on the product page? Also, is it possible to change the color of the product title on the “cart” page? Please see pictures.
http://imgur.com/Ix2VK1X http://imgur.com/CqNdopc http://imgur.com/Gzvtq7LHi, Chisle,
We would like to ask you to create a topic on our support forum and provide us your web-site url. It would be much easier for us to help you when we will see your live site http://xtemos.com/forums/forum/basel-premium-template/
Thank you
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