Discussion on Basel - Responsive WooCommerce Theme

Discussion on Basel - Responsive WooCommerce Theme

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3035 comments found.

Hi! Your new theme throws en error in the console.

Uncaught TypeError: Cannot read properties of undefined (reading ‘hasClass’) at b (functions.min.js?ver=5.6.1:formatted:1075:30) at Object.fixedHeaders (functions.min.js?ver=5.6.1:formatted:1084:25) at functions.min.js?ver=5.6.1:formatted:3500:22 at dispatch (jquery.min.js?ver=3.6.0:2:43064) at v.handle (jquery.min.js?ver=3.6.0:2:41048) at Object.trigger (jquery.min.js?ver=3.6.0:2:71515) at jquery.min.js?ver=3.6.0:2:72110 at Function.each (jquery.min.js?ver=3.6.0:2:3003) at s.fn.init.each (jquery.min.js?ver=3.6.0:2:1481) at s.fn.init.trigger (jquery.min.js?ver=3.6.0:2:72086)

Sent over the admin credentials.

If you do not see the console error, please try navigating back and forth to multiple pages. It seems like a race condition but I can be wrong. Thanks for the help!

xtemos Author

Hello,

We visited 10+ pages on your website but didn’t see any errors in the console. Could you please clarify how can we reproduce the error?

Kind Regards

mhhfaisal

mhhfaisal Purchased

hi there. why recent posts in main widget area does not appear on mobile version? please asssists

As we can see, they are shown in the off canvas sidebar on mobile devices https://gyazo.com/1f2b24e6065b888f598d788e474e5f20

mhhfaisal

mhhfaisal Purchased

hi. how to put this sidebar at the page, because this design make google recognize my site as ‘not-mobile friendly’, your menu design also make this site ‘not-mobile friendly’. can you assist me on this?

Hello,

You can disable this option in Theme Settings -> General layout https://gyazo.com/ef5aebceb679565505df0fe8446f93bf

Kind Regards

WP Bakery Theme Builder Front Editor stopped working all of a sudden. It opens but the save element button is not working. I have only the bare minimum id plugins. Has this happened to someone else?

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Hi,

How can I display the date when the post was last updated in the post details?

Hello,

Unfortunately, there is no such option in our theme.

Kind Regards

Hello i want the search icon to go to the right side. Next to the shopping cart

Hi,

Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/

Regards

I’ve just repurchased your theme and needed to ask a support question, unfortunately your support is picking up from the first purchase which now has no support – this is quite an urgent issue I need to resolve can you help please.

Hello,

Thank you for purchasing our theme.

Please, send us a message using the contact form on our profile with the screenshot from your account on xtemos.com so we can see why you can’t create a topic https://themeforest.net/user/xtemos

Kind Regards

Thanks a lot for your last update of Basel. We were waiting for it since months.

The free shipping top bar it’s great. Is in your plans the duplicability of this feature? I ask this, because we’re thinking with our developer to duplicate the feature to offer it to different countries areas that have different minimum amount to have the free shipping (for example Europe, Asia, US, etc).

Last question is about the performances. We implemented as expected the new feature about manually disable some CSS styles on all pages. But it was already correctly applied by another your update that do not call the sources anymore if a specific function (es. popup) is not added on a page. So why is it useful in this case? What’s really new? Could you make an example please?

Last but not least, I think that you forgot to mention the new “nofollow” on the widget “attributes” on WooCommerce. We had fix it already manually many months ago, but we appreciated this definitely fix.

Thanks a lot for your time.

Hello,

We are happy that you like our new update.

Currently, we don’t have plans to extend the free shipping functionality but we will consider this as a feature request.

Yes, our CSS files are loaded automatically and work well in most cases. But in some advanced cases, users still want to remove some files so this option is now available.

We have added nofollow to attributes in our 5.4 and it is mentioned in the documentation.

Kind Regards

I love this theme but for the life of me . I can’t disable the top banner and the popup even after i turned it off in the backend.. Any ideas?

Hi,

Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/

Regards

Hi, is it possible to create a landing page for some brand e.g. domain.com/brandname and then show there the products from this brand with the normal filter and sidebars. thanks

Hello,

Unfortunately, there is no such ability in our Basel theme.

Kind Regards

Hi there! When can we expecct an update? The last one was 16-07-2021. I’d really like to update to the latest version of WooCommerce 6.3.1. and WP 5.9.3.

Hello,

Thank you for your question.

The latest version of the theme is stable and doesn’t contain any critical bugs that have to be fixed asap. It is also compatible with the latest versions of WooCommerce and WP. You can freely update them. We will release a new update later in the future.

Kind Regards

Hello Team, We have purchesd your theme but we are facing one error. we can’t add edit products, pages anything settings.

its displays below error

There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Send us your data using the contact form here https://themeforest.net/user/xtemos

Thank you in advance

there it is any future plan for updating the theme with elementor plugin? WpBakery just sucks. I bought this theme because i have worked with Woodmart theme before, but the limitation with WpBakery is a huge downside in the backend.

Hello,

Thank you for contacting us.

Currently, we don’t have plans to implement Elementor compatibility for our theme. The only builder support is WPBakery page builder.

Kind Regards

ENXWELL

ENXWELL Purchased

Hi, we are trying to reset our password on xtemos.com but we do not receive the email that will allow us to change it. Can you please check. Thank you.

Hello,

Please, send us your email using the contact form on our profile page and we will help you to restore the password https://themeforest.net/user/xtemos

Kind Regards

hofitd

hofitd Purchased

Hi – after upgrading to Woocommerce latest version (6.3.1) – the filters are missing, even though thy are configured on the widget section. can you please take a look?

hofitd

hofitd Purchased

should I disable cache until they fix it? or is it not the cache that makes it happen again and again?

hofitd

hofitd Purchased

is this bug reported yet?

This bug is reported to the WooCommerce team already. Unfortunately, we don’t have a fix except the one proposed by WooCommerce about lookup regeneration.

Can you add TikTok to the list of social media links?

Hello,

We will consider adding it in our future updates.

Kind Regards

Hello, love the theme! We can’t update Redux Framework plug in – if we do then general theme settings stop working. We have had to go back to old version. Any ideas?

Hello,

This plugin is no longer needed for our theme. Please, update the theme to the latest version and deactivate the plugin.

Kind Regards

This template seems to have a problem with the new WordPress (5.9), after activating this template, even without activating the plugins, it is not possible to enter the WordPress admin panel and after a few minutes the error message “ERR_TOO_MANY_REDIRECTS”

But when the default template is used, the site returns to normal and everything works fine

Hi,

Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.

Regards

Is the theme compatible with WP 5.9.1. ?

Hello,

Yes, our theme is fully compatible with the latest version of the WordPress.

Kind Regards

When are we going to launch the latest version of this theme? I hope we continue the spirit of this theme and don’t let it die.

Hello,

Thank you for contacting us.

Don’t worry, we will never stop supporting our themes :) We are working on a new update that is going to be released next month. If you have any problems or bugs, feel free to contact us and we will provide you with all the necessary assistance.

Kind Regards

Awesome thank you. Looking forward in this next update.

Hello,

The theme is awesome, thank you for your work!

I write here to report a small bug that affects our staging environment.

The theme generates files with dynamic styles called basel-dynamic-*.css

The problem we’re facing is that currently, those files might refer to other files using their absolute paths. The problematic part of the file looks something like this:
html .basel-dark .woocommerce .cart-actions .coupon .button:hover {border-color:#2dadc1;}
@font-face {
            font-weight: normal;
            font-style: normal;
            font-family: "simple-line-icons";
            src: url("//staging.example.com/wp-content/themes/basel/fonts/Simple-Line-Icons.woff2?v=5.5.1") format("woff2"),
            url("//staging.example.com/wp-content/themes/basel/fonts/Simple-Line-Icons.woff?v=5.5.1") format("woff");}
@font-face {
            font-weight: normal;
            font-style: normal;
            font-family: "basel-font";
            src: url("//staging.example.com/wp-content/themes/basel/fonts/basel-font.woff2?v=5.5.1") format("woff2"),
            url("//staging.example.com/wp-content/themes/basel/fonts/basel-font.woff?v=5.5.1") format("woff");}

while the //staging.example.com parts seem to be excessive since it works the same as the relative path would on the staging site but will break after a deployment to the real site (e.g.: example.com).

We think it’d be a nice idea to use relative paths here since they will work the same & will be staging-friendly.

Our team would really appreciate it as well :)

Thanks!

Hello,

A relative path will not work in some cases there. That is why you just need to resave our Theme Settings after transferring your website to update the path in the dynamically-generated CSS file.

Kind Regards

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