Chrome inspector says :

composer-view.js?ver=4.7.4:145 Uncaught TypeError: $template.get is not a function

C’mon “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” This is a conflict in your theme. I will not pay the cost of a new theme. Please advise

Hello,

Please make sure you have the latest Nouveau 2.4 version.

If you don’t have that latest theme version – update the theme first :

To update your theme you have to:

1.Download latest theme zip file from ThemeForest

2.Extract it and locate nouveau.zip

3.Extract nouveau.zip and locate nouveau folder

4.Copy/Replace the content of nouveau folder to /wp-content/themes/nouveau folder of your web site.

After you have Nouveau 2.4 , you should update Visual Composer plugin to the latest included version 4.12:

1. Please make sure main theme is activated while performing other steps

2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

3. You will see message that required plugin is missing at the top of your WordPress Dashboard

4. Install the plugin and then activate it

Clear cache after updating. It should be all fine then.

Select

Hello,

To change logo image, just go to Select options > Header & Footer and there is part for logo, where you could upload your logo images (normal, light, dark, sticky header).

For any further assistance, just submit a ticket on our support forum at https://select.ticksy.com/ and our support agents could help you there.

Select

Hello,

I activate theme for a while, already import demo content and try to testing by my content. I would to know it’s possible to back to re-import demo content or not? If possible please guide me how?

Thanks

Hello,

Yes, you could again to the import process. First, you could install WordPress reset plugin to clear all database fields, and than you could again go to Select Import to import our demo content.

Please, note that on this way you will first delete all content you have.

For any other doubt, please, just contact our developers at ticksy, and they would assist you there.

Select

Hello,

You should update our theme to latest version that is 2.4, here are instructions https://themeforest.net/item/nouveau-multipurpose-retina-wordpress-theme/7510444/faqs/20986 After that, update VC plugin to version 4.12 This is stable version and those are latest updates. So, just clear the cache and you everything should be working well.

Visual Composer and Layer Slider plugins come included within our theme, no need for any further activation. We bought extended licence for those plugins, to have rights to include it in our themes! We can’t share purchase code with users because of the privacy rules, but we will always update the plugins within theme update. You can ignore messages about activation you see in your WP admin and just use plugins normally.

Select

Hello,

Yes, you could do both things easily. For this, just submit a ticket on our support forum at https://select.ticksy.com/ and our support agents would assist you there.

Select

Hello,

Yes, this is option that could be set in WooCommerce Settings.

Select

Hello,

Thank you for taking interest in our theme.

1) We included social share in our theme and it could be enabled for pages and posts as well.

2) This is content menu and it is adding as type of one row, so you could just remove this element from this page.

Select

Hello,

Please, just submit a ticket on our support forum at https://select.ticksy.com and include your site URL and our developers would investigate.

You are welcome.

Select

Hello,

Layer Slider need to be imported separately. You could import it in Layer Slider Options, and choose LayerSlider_Export zip file from xml_folder you downloaded from themeforest main files.

You are welcome.

Select

Hello,

Our support agent already answered on your ticket. Please, check response on ticksy.

You are welcome.

Select

Hello,

Please, just submit a ticket on our support forum at https://select.ticksy.com and our support agents would help you with importing demo content, just enclose your site URL with wp-admin access.

You are welcome

Select

Hi,

Could you, please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL enclosed with wp-admin access so our developers could investigate and try to help you.

Select

Hello,

There is lack of space on smaller resolutions and your logo image is too big. Try to fix this with code from below

@media only screen and (max-width:600px){
    .q_logo a {
        height: 45px!important;
    }    
}

Just paste it in Select Options > General > Custom Code > Custom Css.

Select

Hello,

Please, just submit a ticket on our support forum at https://select.ticksy.com/ and some of our support agents would help you there. Just enclose your site URL with wp-admin credentials in private message. You are welcome.

Select

Hi,

We need to investigate this on your installation. Please, just submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL enclosed with wp-admin access so some of our developers could take a closer look. Thank you

Select

As indicated, I tried to submit a ticket but my support has expired.

I repeated all steps for installation all over again, making sure to erase the cache, history, etc, even downloading the theme again, but I always see Nouveau version 2.3. I believe this is the problem.

On the other hand, if I have to renew the support for $44.80 for only 6 months, which is almost the price of a new theme, I would prefer buying a new theme that would be more up to the current standards than probably Nouveau is. Obviously, if I would have to buy a new one, it will not be one of yours.

Sorry for being so harsh but when I buy a product I am expecting it to work until either it becomes really old and decrepit or I decide it is about time to retire it. In this case, and correct me if I am wrong, one or more of these three components created a trigger that prevented further usage: WordPress, VC or Nouveau. Since WP (4.5.3) lies above every single theme and plugins and I don’t believe they would make something to make all themes not viable. At its turn, VC (4.11.2.1), didn’t change, as far as I know. We are left with Nouveau 2.3 that is not the last one (2.3.1).

Thanks.

Bressan

Hello,

We really need to take a closer look at live situation. Please, try to contact us via email support@select-themes Thank you.

Select

Hi,

You could achieve this with some custom coding and that css could affect only mobile resolutions. Please, just submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL and be specific in what you are trying to achieve and some of our support agents would help you there.

Select

Hello,

Please make sure you have the latest Nouveau 2.3.1 version, and Visual Composer 4.11.2.1

After these updates, clear all the cache!

To update your theme you have to:

1.Download latest theme zip file from ThemeForest

2.Extract it and locate nouveau.zip

3.Extract nouveau.zip and locate nouveau folder

4.Copy/Replace the content of nouveau folder to /wp-content/themes/nouveau folder of your web site.

After it, you can update Visual Composer plugin to the latest included version:

1. Please make sure main theme is activated while performing other steps

2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

3. You will see message that required plugin is missing at the top of your WordPress Dashboard

4. Install the plugin and then activate it

Select

ok, thanks…

You are welcome.

Hi,

Yes of course. For any page you choose will it use Full Width or Default (in grid) template.

Select

Hi,

Yes of course, like visible here http://demo.select-themes.com/nouveau/parallax-example/

You just need to use Full Width page template, and to set rows to be Full Width, not in grid.

Select

I should point out this post refers to the site http://www.cinehawk.co.uk please do an alt tag check and you will see the images on the homepage do not have any even tho they have been input in the back end.

Hi again,

Please tell us the ID of your ticket you’ve submitted to our support team so we can check this with them?

Yes, we’ve modified this element, and our support will explain how you can remove the modifications and use default Single Image.

Select

Hi Betty,

There’s no option for it by default, it’s using squares. But you can change portfolio list thumbnails dimensions in functions.php file of the theme, before starting your work, to define different dimensions, something landscape. Then all the uploaded featured images will use the dimensions you set.

Select