Discussion on The7 — Ultimate WordPress & WooCommerce Theme

Discussion on The7 — Ultimate WordPress & WooCommerce Theme

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I’m trying to upgrade from 7.2 to 7.3 because Visual Composer is broken but the upgrade keeps breaking my site. I have tried everything recommended on this page point by point carefully following the process of an install using a child theme

http://support.dream-theme.com/knowledgebase/procedure-to-update-the7-v2-to-the7-v3/

1. While a child theme is active, go to Theme Options -> Export & Import, copy theme settings. 2. Rename The7 v.2 folder to /dt-the7-old/. 3. Activate The7 v.2. Go to Theme Options -> Export & Import, import theme settings. 4. Upload The7 v.3 folder to /dt-the7/. 5. Activate The7 v.3. Run theme options transfer tool. 6. Go to Theme Options -> Export & Import, copy theme settings. 7. Activate a child theme. Go to Theme Options -> Export & Import, import theme settings.

No luck. As soon as I hit point 3 and activate the theme the admin panel goes blank and I can’t access anything.

I have tried upgrading from 7.2 version 1.0.3 to 7.2 version 2.3.13 and same thing. I have tried just upgrading Visual Composer and again same thing – Admin panel goes blank as soon as I activate the updated version of the plugin.

Hello,
Why upgrading to The7 v.3 when you can keep using v.2? Newest version of v.2 can be found in “Old Theme” folder of full theme package. Also don’t forget to update Visual Composer (“Plugins” folder of full theme package).

Hi! We have Premium Slider Revolution in the package as I can see. Can you tell me what functions that include? Because I want to use “Whiteboard” slider function and don’t see it.

Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!

Hi, I am using The7 version 4.3.0.1. How is this possible since I see now that the current version has 3.9? After updating, I lost portfolio, testimonials, team, partner from admin menu and home page not even loading. Any ideas? Thanks

Hello,
You are using old first generation of theme.

It will take quite a bit of work in order to upgrade:

1. Install and activate The7 v.3.9.0. 2. Install and activate required plugins via Plugins > The7 Plugins (at least Visual Composer, Slider Revolution and The7 Post Types). 3. Setup Theme Options anew. We suggest using the Theme Options > Wizard feature for rapid design prototyping. 4. Check all pages and adjust VC elements setting where needed.

I have issue with latest theme version. Did not happen before with earlier versions. Every time i try to install your the 7 plugin “The 7 post types” i get back this error:

Parse error: syntax error, unexpected ‘id’ (T_STRING), expecting ‘)’ in /home/zucbbzco/public_html/wp-content/plugins/dt-the7-core/mods/logos/admin/metaboxes/metaboxes-logos.php on line 21

And i can not access WP Dashboard anymore – until i manually delete plugin from plugins folder. Any clue?

Hello,
Probably there is a conflict with one of your plugins that uses the same Metabox Framework as we do.

Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hi, I bought a theme The7 (latest version)

This theme does not contain demo content “Restaurant”, because of which I’ve bought… http://the7.dream-demo.com/demo/restaurant/

How can I activate the demo content? Please advise.

Thx.

Hello,
That is a newest demo and it is not in the theme package yet. It will be available to all buyers within 48 hours.

If you need it ASAP, please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!

OK, thx. for your answer.

Can you send me pls. package ZIP with this demo content data?

Thx.

please read my comment above

Hi there! How do you get smooth scroll links in the header to highlight (as selected) when you scroll through the page as you pass each one of those sections…as can be seen on the 1-page website demos for The7 Theme?

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!

You’ve got it! Thanks! Submitted ?

The theme can no see well in IPAD, The rows do not like well.

Hello,
We test theme on iPad with newest software and it looks and works perfectly well. You either have seriously outdated version of iOS on your device, or there’s some issue with your site.

In this case, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hi, I have changed my domain and wanted to install and download the demo contents again, some how all the attempts to install the demo contents fail. I made the php setting max_execution_time = 320 memory_limit = 526M post_max_size = 256M upload_max_filesize = 340M still the demo upload fails.. any idea? Thanks

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Mobile Menu. I can see mobile menu slides from left to right or right to left. Is there a possibility to make it open from top to bottom? Thx

Hello,
Nope, there’s no such feature at this moment.

I got to give a BIG SHOUT out to all the devs on this theme. Its simply the best theme I have worked with. Learning more new ways to leverage this template day by day. Stable and ROCK SOLID. Keep up the good work DEVS

Hi,
Thank you very much for feedback!
Forwarding it to our guys ;)

hi

the WPML button is not appearing in layout, microwidget, any idea pls?

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Any form to activate autoslide for porthole slider in mobile devices? nowadays mobile devices are fast enough to support this.

Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!

Hi, I’ve interested in the restaurant template, but when I try to set it up not appear under Tools The demo 7 content. How could i used it? Thanks

Hi,
Please update the theme to newest version and then update the demo plugin.

Hi, I have installed the theme on 3.9.0 version with all plugins updated and there is not restaurant demo content inside. Thanks

Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hi.

When I upgrade to the latest version, I disappears portfolio and slideshow …

As much as I try, I can not find a solution to this problem. It happens in all web sites that have installed the Theme.

Hi,
Please install “The7 Post Types” via Plugins > The7 plugins.

Ok. Perfect.

Resolved! Thank you very much

You are very welcome :)

Hi! I’ve got to hide the post author inside the post, through the theme settings, but I can’t hide the author in “blog” page: “By author” (author vcard).

In older versions, I remeber you could do it on “general settings”, but now I can’t find it.

Hi,
There was no such setting :)

Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!

Hello, I have classifields on my page, made with the plugin “Adverts | WordPress Classifieds Plugin” (it looks like this: http://galeria.sprzedajemytkaniny.pl/test-reklam). Is there any possibility, to schow those classifields like on “Portfolio – justified grid” page? (like this: http://galeria.sprzedajemytkaniny.pl) Thanks.

Hello,
I’m afraid you’ll need to change portfolio .PHP templates for that.

Hi, it seams that i have a problem that i cant figure out. When i scroll down, the floating header leaves a gap on the top before the floating header. how can i make the gap disappear without having to make the floating header sticky.

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

The Visual Composer is no longer working on the site is that because I no longer receive support or do I have to renew or purchase a separate license? I am running on most updated version, it just spins when I try to open it. Thanks.

Hello, You do not need to spend any money: all The7 (and bundled plugins) updates are free.

You need to update the theme and Visual Composer: http://support.dream-theme.com/knowledgebase/update-the7-theme/

I do the automatic update through Wordpress with the API Key, I had this issue before and it fixed it but now I am back to the same issue. When I click on the Visual Composer it just takes me to their website to purchase it. If I have to purchase it I will. It seems like so much trouble to keep going through this.

This is wrong.. Please, submit a request via our online help-desk (you do NOT need to purchase support extension to submit a ticket!) http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is going on.
Thanks!

This is the ultimate and most advanced theme I have ever used. The only thing I feel that it lacks is the E-commerce features and styling that some other themes have an advantage over this. If you can work on the WooCommerce feature to give it a more appealing look to it such as mouse over effects when hovering over items etc. This would be great! Otherwise awesome job guys!

Hello,
Thanks for feedback!

Major WooCommerce improvements are scheduled to middle of the fall ;)

Hello there! I’m having a problem with smooth scrolling anchors in the menu on mobile devices. When I use the links in the mobile menu they smooth scroll down to the anchor point but then the page stops working and it becomes unscrollable unless you refresh the page. Not sure how to make this work/how you get this to work in your demos? Thank you so much in advanced!

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

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