552 comments found.
Hello,
So I recently installed this theme and imported “Moose 1” demo.
I have several questions.
at the very top how do I edit the Social media icon (links) Change “info@yourwebsite.com” Edit the slide show “experience creative freedom”
Remove the following Our clients Our process Fun Facts My skills
Hello,
1. in Appearance -> Widgets, inside Header Top Left, you will see shortcodes for these icons, so just set link in each shortcode to your social network http://screencast.com/t/IanxozTnQMo
2. That you will find in Appearance -> Widgets -> Header Top Right, inside second Text widget http://screencast.com/t/84ROoRFN9QLY
3. This is Elated Slider. First go to pages -> homepage, scroll down to Slider shortcode field, and see which slider is used http://screencast.com/t/a43PwEvp then go to Elated Slider -> Sliders , find that slider, and click on number on right from it, and edit slides that are in that slider http://screencast.com/t/fBSiWhLFaq8
You can read more about Elated Slider here http://demo.elated-themes.com/moose-documentation/#!/elated_slider
4. These are all sections – rows of the homepage content. In your WP admin -> Pages -> Homepage, you should remove the rows that you don’t need.
Elated
In regards to the default moose graphic logo on the Elated slider, how do i replace that with one of my own?
Hello,
Go to Elated Slider > Slides > choose desired slide, scroll down and change image in Slide Graphic option.
Elated
Hi, I am trying to activate the typed.js plugin however it’s not working. Can you please guide me on how to set it up?
Hello,
Unfortunately, we haven’t tested this plugin within our theme, you would need to check this with plugin author for the support.
Elated
The map doesn’t work. It shows Antel Global Corporate Center in Australia.
Found the solution: Paste your API key to the end of the url in this line of code found in functions.php. Described here: https://elated.ticksy.com/ticket/812682
Hi,
Yes, as from recently , google is requiring API key usage for their google maps service.
And that’s the right solution, from that ticket, you need to generate your own API key, and add it in theme’s functions.php file, in the line where google maps API is called.
Elated
Hi there
I cannot edit the menu ( Navigation Label ) when I change the text nothing happen !!!!
Thank you…. Great Theme
I am going to purchase diffidently 
Hi,
Your menus are created in Appearance -> Menus. There you should find your main menu, and you can of course change the labels of menu items, or even create your own menu from zero, using desired labels, and set that one to be your Top navigation http://screencast.com/t/ZdsXjE7kFkau
Elated
Is current version of theme compatible with WordPress 4.6?
Hi,
We’re checking all our themes with new WP version , it should be safe to update, there seems to be no issues, and we also haven’t got any feedback from our users about some incompatibility with new WP.
Elated
Hi. I am having trouble figuring out how to link to various social media from the icons on my site. I have read the manual and found the icons under elements – am I missing something?
Hi,
Depending on which icons you’re referring to , for example, header icons are created in Appearance -> Widgets, inside Appropriate widget area (depending on the demo you’ve chosen).
Inside Text widget you will see shortcodes for each icon, and each one has link attribute, where you should set it’s link to your social media page http://screencast.com/t/QIzkxtLeT5
The same is for footer icons, those just stand in some footer column or footer bottom widget area.
Elated
Hi, this is a beautiful theme! Is there any way or any plans to incorporate an events calendar or work with an Events Calendar Plugin for this theme?
Thats one of the main elements that this theme seems to be lacking…
Hi,
Thanks for your message, glad you like Moose. Unfortunately, we haven’t tested this plugin within our theme, although some users are using it.
We will forward the suggestion to our developers, so maybe if there’s possibility it can be considered for the future updates.
Elated
When trying to use Visual Composer, none of the visual elements are loading nor showing up. I’m trying to edit and create new pages for the website, however when I try to add things via the Visual Composer Editor nothing actually happens. For example, I can open the part where it shows “templates & Elements, but when I choose either a template, or an element, nothing happens.
I’ve used the visual composer before and know it looks when it works, however I cannot do anything with the website at the moment.
Is this a plugin or recent update issue? I really don’t want to spend $40+ dollars for something that technically should just work.
Thanks !
Hello,
Please update your theme to the latest version 1.4 http://demo.elated-themes.com/moose-documentation/#!/getting_started_updating_moose , then update Visual Composer to the latest included version 4.12
You can upgrade Visual Composer by performing following steps:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
And clear browser cache after all these updates.
Then it should all work fine. If you still have issues, you need to allow WP admin access for our support on https://elated.ticksy.com so they can help more.
Elated
Deleting and re-installing the plugin seemed to do the trick so far.
Will let you know if anything changes~ Thanks a bunch!
Glad to hear that!
do you have html version ?
Unfortunately no 
Hi There, Is it possible to scale the Map Pin icon png to say 50% so the pin is nice a sharp when displayed? Currently the small png is a bit pixelated, thanks.
Hi,
Submit a ticket please to https://elated.ticksy.com , and include a link to this page, so we can see how it looks, and provide some css if possible to style it better.
Elated
Hi Elated-Themes,
I have done a website with your theme. It’s everything OK, but I’m trying to put the logo in the middle of the menu (between ‘Catálogo’ y ‘Utilidades’) and I can’t. When I choose the option for that kind of menu, It shows like this: http://viverospereira.com/ I mean, It appears up the menu.
How can I set the menu with centered logo?
Thanks!
Hi,
In Elated Options -> Header, you need to choose Sticky Divided type for your header http://screencast.com/t/HBLemvBw
and then, in Appearance -> Menus, to make two menus, one that will be set to be Left Top navigation, and another one that will be Right Top navigation http://screencast.com/t/NWUaeDG6q6EQ
Elated
Thanks Elated-Themes! Done! But… everything works fine except in 13’’ screen or less that the menu disappears showing only the first page. If you open this website (http://viverospereira.com/) in a Macbook 13’’ (for example) you’ll see what I mean. What’s wrong? Thanks!
Hi,
You’re welcome.
Try with adding this css code in Elated Options -> General -> Custom CSS field:
@media only screen and (min-width: 1000px) and (max-width: 1400px) {
nav.main_menu > ul > li > a span.item_inner {
padding: 0 10px;
}
nav.main_menu > ul > li > a {
font-size: 10px;
}
}
Elated
Hello again!
I have done what you said to me and I am still having the same trouble: pick the right bottom corner of the screen and make it smaller and smaller, then you’ll see what it’s happening… The menu still disappearing in pieces: first disappears right menu, later the 2 right items from left menu, staying only one… and finally appears responsive menu. I understand that this menu has to be always in screen until it becomes in responsive menu, but not disappearing in fases… What’s happening?
And how can I fix centered logo in it?
Thanks so much!
Hi again,
Submit a ticket then please to https://elated.ticksy.com , with a link to your site, and our support team will check this closer and help to make it look properly on all devices.
Elated
Hi – I just tried to install the 6/23 update and it keeps failing due to missing the style.css sheet? Can you assist, please?
Hi,
Please read the following article from Envato https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.154173240.183795062.1430217171
This error means that you’re uploading the wrong file. Make sure you’re trying to upload only moose.zip file.
Or update the theme via FTP : http://demo.elated-themes.com/moose-documentation/#!/getting_started_updating_moose
Elated
Hi,
Regarding edo081’s question about the CSS for hovering products. Could you provide that piece of code?
Thanks
Hello,
Just submit a ticket to our team at https://elated.ticksy.com , and include a link to your site, and they will write precise css to use for that.
Elated
Hello any one know about that how to add cart icon in header (e.g. http://demo.elated-themes.com/moose8/cart/#) i did not find option for that please provide me instruction.
Hello,
In Appearance -> Widgets, we have added Elated WooCommerce Dropdown Cart widget into Header Bottom Right widget area http://screencast.com/t/xCDDpea8A
Elated
Pre Sale
Is it possible in your template to hover products and zoom in a bit or enlarge the featured image of a product instead of showing the second image?
gr Erik
Hi Erik,
That can be done yes 
Elated
Ok nice is that a standard option in your theme settings?
It’s not an option , but can be done with some simple custom css, that we can write for you 
Hi, first I’d like to thank you for creating this theme, it has everything! I have one question about info card sliders, specifically the ones that rotate, is it possible to use an image instead of the icon and text that appears on first instance?
Hi,
Glad you like Moose, thanks.
Note first that this element is not meant for accepting background images.
With some simple css code manipulation, you can set background images for front side (before rotating) to all currently visible items in this slider. Just note that the images will be applied only to visible items, for example three or five currently shown items. And when you click on slider navigation to display new set of items, those will have the same images like these first set, since the script is changing the order of the items as well.
That’s what some of our users have done.
Elated
Pre-sale question: is it possibile to speed up the demo to see all functionalities? Actually is impossible to see it. Thanks in advance.
Hi,
We have just checked our demo site http://demo.elated-themes.com/moose/ and no problems with it’s loading http://screencast.com/t/uQia5ANKQf4 . As well as for some direct demo http://demo.elated-themes.com/moose1/
We haven’t optimized our demo site speedwise , because the main accent was on showing all the theme features and highest quality images, so a lot of dynamic features on pages are used. Also, high quality images with high resolution. All of those is increasing page load time and performance in overall. Users optimize their content of course.
Elated
Hello, How do I change the text shown for “Project Description” and “Project Details” on single portfolio pages? I can’t find it anywhere in the elated options panel. Thanks!
Hello,
These can’t be changed directly from your admin panel. These are default theme labels, and you can translate them by translating theme language file you got included with your theme, using some software like poedit for example https://make.wordpress.org/polyglots/handbook/tools/poedit/
Alternatively, you can change those labels directly in portfolio templates.
For example, in wp-content\\themes\\moose\\templates\\portfolio\\portfolio-big-images.php (and all other portfolio single types you use) , just write your own words instead of portfolio description and portfolio details http://screencast.com/t/CmbkAc8ua
Elated
Hello, I changed all the template files, so that Project Description should be showing About, and none of the values changed on the website. What am I missing? I did exactly as you showed. Yet I see no change on the website.
Please disregard, I figured out why that was happening. Thanks for your help!
Thanks for updating on this, glad to hear it’s fine now 
Pre-sale question: Is it possible to add svg animation anywhere on page? Or does it only work in the slide?
Hi,
We have only included it to be added as a graphic part of our Elated Slider.
Elated
I ?moved my website to a new server and wanted to import my old data via phpmyadmin. It worked well, with one exception. the elated options were not imported correctly. so i tried to manually overwrite the “eltd_options_moose?” in the wp_options table. When i was going back to my website (backend -> elated options) all options were gone away. this doesnt work either.
how can i import my old elated options setting?
Hi,
Please read following article and make sure you’ve performed migration process properly http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/
Moving it this way, would migrate Elated Options as well.
The only way for manually migrating options – is the one you mentioned. All options from the Elated Options are saved in database so you can try to cut this options from database and paste in the same field in new database and then just login to WP admin, go to Elated Options and click Save. You can locate this options in moose database -> wp_options -> column name eltd_options_moose
Elated
hi thanks for reply. i only can go the manual way, because i dont have the original databse file anymore, just the original wp_options. so i located the eltd_options_moose, i cut i out and pasted my original code in and saved. this worked as long as is go to the admin panel -> elated options. when i click on the elated options the data in “eltd-Options_moose” are reset automatically. i have no chance to save my options i pasted in the column, because they are autoreset anytime i click on elated options. i hope you understand wht i mean
when i delete the column eltd_options_moose and click on the elated option in the backend, a new column automatically is created. i think everytime i click on the elated options, the data in “eltd_options_mosse” will be overwritten So i never have the chance to import my data this way ?
Hi again,
copying whole content from that column value and then pasting that values inside same place on your live database is the only other way for exporting/importing theme options actually, it should work.
Elated
i despair…i copied the whole content from the old database and pasted it in the value “eltd_options_moose” in the new database and EVERYTIME i visit the admin panel, the value will be overwritten…i dont know why. maybe wordpress has a function, that overwirte these value? i dont even have to click on “eltaed option” in that moment i visit the admin panel, my copied values are gone away and are overwritten.
WordPress should not be doing it by default. Have you tried to manually re-set some options in Elated Options, and see will those be saved?