Hi, do you already have a site I can check please? Also, would be better if you didn’t already, to open a ticket in the support forum, thanks!

You are right the problem is that some of the posts have an embed mp3 file which is breaking the javascript – i unpublished those posts and worked, but off course thats not a permanent solution. Also, when those posts are actually published and you click on them the embed mp3 is not showing. And another minor issue that whenever you close a post it automatically takes you to the top of the modular page, which shouldnt

Hi, to embed the mp3 are you using the embed shortcode? That should have no problems… Plus there is a way to nicely play any mp3 in the site’s player adding some data attributes to the link, for a cooler result.

But this doesn’t seems to be the problem, please can I log in the backend? You can send me the link to info@qantumthemes.com with the login, so I can check the settings.

Hi, we found out sometimes wordpress adds to the api key a code that breaks it, we already have a new theme version with the fix, but you can fix it already by adding this code to the file functions.php of the theme (at the end of the file is fine)

add_filter(‘clean_url’, ‘so_handle_038’, 99, 3); if(!function_exists(‘so_handle_038’)) { function so_handle_038($url, $original_url, $_context) { if (strstr($url, “googleapis.com”) !== false) { $url = str_replace(“&”, “&”, $url); // or $url = $original_url } return $url; }}

Please remember to change the quotes of the previous code with the normal ones of your keyboard as the forum here replaces them.

I’d need to see a link because i don’t understand

Please just fill the captcha field “three plus two equal” and insert the number 5

I think this is the reason if you already disabled the ajax. Try to put it as first tab open, this should fix.

Thanks again for the reply. It did work right away when the tab was first. Any idea on how to pre-load whatever code needed so i can leave that tab second? or not possible? Thank you!

Is not possible is not matter of preloading, is because it doesn’t know the width of the size because when a tab is hidden it results without size.

Hello! The player has 100% compatibility with any mobile, if there are issues, it is usually because on mobile it requires a longer caching (buffering) time to play. You can check by opening on the phone with chrome mobile the direct mp3 stream, and see how it works. The mobile network you are connected is as well the biggest limitation. You can check with speedtest.net from mobile your current speed.

You need to put the map api key following the manual, update to 1.5.9 version of the theme, put some widgets in the footer, upload a better quality picture, and then on mobile I don’t understand which exactly is the issue you refere to… We test the theme on iOS and Android, if you have any precise model and screenshot of the issue we can fix the issues better. PS your support is also expired, you need to renew it in order to receive more help please.

Please be sure to have Vice 1.5.9 and implement the Google maps api as explained in the manual. Now is necessary to have the API key to work with the maps. Thanks!

Thank you, I will do. I have other question. The radio reproductor does not sound in android, only in PC, What can I do? I need this function.

It works actually pretty well everywhere. If you are sure that your stream is in mp3 format and for example opening it directly on chrome mobile it works, it has to work. Most of the times, mobile devices needs more buffering time before start playing. The buffer time is a parameter you can set in your radio streaming provider usually.

That the player works fine I’m very sure because we test on about 10 different real devices, and already cleared all kind of previous doubt about this, is the same engine used by soundcloud, mixcloud and more so is 100% mobile compatible. Usually is a matter of streaming settings and mobile connection speed.

The theme contains a plugin called Bootstrap shortcodes, you can create eolumns and so using the violet B button above the text editor.

I am not familiar with Bootstrap. I cannot seem to find the css file I usually find in Appearance/Editor/Vice, then make a copy edit and place in my Vice child theme. How do I do that here? Is there someone out there that can help me with a few things I need to get this styled how I need it? I would gladly pay someone for their help. I have two Vice site and I really want to learn it well. Thank you!

Hello!

The main CSS file of the theme is in

vice/css/main.css

Is not recommended to rewrite the original files as when you update your edits will be lost.

Instead, you can add your styles to the file styles.css

If you need some custom work, we have a professional pretty expert with our themes and he can make a quotation for you.

Please contact us at info@qantumthemes.com for more info, thank you!

Igor

Hi, I don’t understand the question. Page templates are the one available with the theme, you ca create custom ones by adding template files to your child theme but if you mean this, you need to check the codex for more infos, customizations of this kind are not part of normal product support. If you meant anything else please explain me more, thanks!

I have other website on the same server running Wordpress and I installed whatever plugins I want whenever I want to without issues. Please help us look into this.

Hi, the error you presented before regards a function in vice child function php at line 47. That’s your personal child function file and we didn’t put any function in there, specially with that name, so I think the issue comes from your customization of the child theme. Plus we don’t use any mysql_real_escape_string in the themes…

PS visual composer is not supported by this theme. Their team never wanted to collaborate to solve incompatibilities with their functions.

Hi again! the video does work property its the layout may be because of the iframe and not because is a Youtube type video (I am not sure the difference between the two) but if this is the case, where on the release/podcast/artist can an external link be placed so we may link the video page to outside source? It may be better to do it this way overall,...I would really like to have this link on the artwork picture in the middle (of Coachella Turn up the Heat -see page) ? Can this be made to click to a link to an external page? We have the page done this far and I would like to keep the structure of the design yet make link discreet if possible: http://mylivestudiomix.com/podcast/podcast-08/ Thank you so very much – appreciate this !

Hello, I can’t see the site as there is a coming soon page. The theme provides support for Youtube and Vimeo embedding, the video you try to embed is not a common format, so we can’t provide support for this.

If you want to add a picture and link to the video, you can upload the image using the default Wordpress text editor, and then click on the picture and using the Icon button of the editor, link to the page.

There is a checkbox to select the target of the link.

Please use the support forum next time as we don’t usually provide support via Themeforest forum. Thanks!

Thank you so much !!

Guys, your support system is very slow. seriously. Can you be more responsive? Thanks.

Hi, we usually answer within 24 hours, depending on the complexity of the question and on the tests we need to do to provide a good answer. I think we answered earlier to your question. Thanks!

That’s so great, thank you! Now, can I use this livestream video player from youtube (have this put in) one of these pages.. in content or custom field—or? http://www.wordpressyoutubelivestream.com/ I need to set up a live stream page… if not.. can you tell me which page to use this in please? Thank you again!

or to embed this video: <iframe src=’http://live.coachella.com/'/> the embed code at youtube— this goes in to content on Podcast page.. then poof video with frame? yes?

on,ly youtube or vimeo are supported. Other formats or providers requires appropriate plugins or embedding technique, this is pretty out of the theme territory and the sites are not popupar like youtube, so I can provide only limited help for those, sorry!

hello, each artist is created by the admin.

Please send your wordpress access to info@qantumthemes.com with explanation of the problem. Also, please check carefully that your information created in google maps are correct. If you configure something wrong on Google it won’t work. The theme simply appends a number in the maps code…

what do you mean? the player is composed by php, javascript and css, what do you need exactly?

never mind, it was just necessary to enable some other APIs about maps. Tank you anyway!, great job!

Yes we added the option in Appearance->Customize->General to add your key In the new manual section we explain how to do it in the right way. Thanks!

Hello, received and answered. We found out some plugins were interferring with the API key output. If you still have problems let me know. Please check the email and the information contained to complete the API procedure, thanks!

Hi Guys, huge thanks for helping out and we love your theme. Unfortunatley something is not right yet, events still not loading, we integrated api – Autorised our website via websmasters, all steps following your tutorial.. I know this is frustrating on both sites, however, would be great to get it working

Hello, we recently found that with some servers the API key was being rewritten by the security purging of the data. The new theme version will fix, please redownload it from themeforest and update it via FTP, or just update the functions.php file by replacing it. The issue will be fixed, thanks!