39357 comments found.
Are you team still releasing HTML5 ??
Hey @thinksaj!
I don’t believe there are currently any plans to release a HTML version of the Avada theme. If this is something you would like to see, please send your suggestion through to support@theme-fusion.com with ‘Avada Suggestion’ in the title so that it can be reviewed by our development team.
Thanks!
Ryan
Hi,
We have 4.0.3 version of Avada theme. When we post something through “tagline_box” shortcode, the content appears as H2 on the frontend, we want to change those text to H3 for SEO purpose. Where can we find the related file?
Regards
Hey @muhammadismail!
To make this change you will need to edit the Fusion Core plugin as it powers the shortcodes in Avada 4.0.3. The classes for the shortcodes can be found in the /wp-content-plugins/fusion-core/shortcodes/ folder. Please note that this going to be changing in Avada 5.0, so you will need to make this change again after the update.
If you require any assistance with this, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hello Everyone 
We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our ticket system and other detailed support resources.
Our next big update is coming soon! If you have bought an Avada license in the past and would like to help us beta test new versions, you can always signup for beta testing here: https://theme-fusion.com/forums/topic/avada-beta-testing/
And there is no reason to wait for v5, all updates are FREE! And our team ensures the update process is smooth
See What’s New In Our Latest Update!
View The Avada Options Network
View The Industry Leading Demo Importer
View The Fusion Builder
View TheThe Shortcode Elements Overview
View The Fusion Core Companion Plugin
View The Flexible Site Framework
View The Advanced Header Options
View The Responsive Framework
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
The buttons on my page flash always green, no matter the color I put , always flashing green when the mouse passes over .
Hello!
There are global options for buttons in theme options > shortcode styling > buttons, but then each button you add to a page can override globals (that way you can have different colored buttons on any page).
Check both of those areas to see… it sounds to me like your individual buttons on pages are overriding your theme option. But that depends on what your theme option is set to.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
I have a question about the left and right padding in boxed layout. I see in css #wrapper, .fusion-footer-parallax { max-width: calc(850px + 60px); margin: 0 auto; } The 850 I understand as I have set 850 to width but where does the 60 come from? I have changed left and right padding to 0 instead of the 30.
Question in general how to get rid of the left and right padding?
Hello!
From what I understand that is the 30px left and 30px right padding which is auto added in certain cases for correct spacing. However it depends on your setup.
Best thing to do is open up a ticket with our team so they can check it out.Signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Any update for the Avada 5.0 release? REALLY looking forward to it!
Keep up the great work guys! #EpicTheme
So are we! We are super excited about it, can’t wait actually! It’s been long in the making but for good reason, biggest update ever We’re making sure of everything from A to Z before release. Our philosophy is to test, test and then test some more!
If you have bought an Avada license in the past (which it looks like you have and would like to help us beta test new versions, you can always signup for beta testing here: https://theme-fusion.com/forums/topic/avada-beta-testing/
Cheers ThemeFusion!
Hi there! Im about to purchase Avada this amazing product. I just have one question. Is there a way to put up links regarding video? I work alot with video and would like to have a page dedicated to show our work. Please advise. Thank you.
Also do you accept Wistia Videos to post onto the theme to display our work. Thanks. This theme is amazing.
Hello!
Yes you can put links (button, text, image, etc) that ope up a lightbox with a video
Wistia Videos I’ve not come across, however I assume you can make them into self hosted videos (.mp4 format?) ... if so then yes, you can insert them also through sliders or full width backgrounds.
Let us know if you have further questions!
Thanks!
Hi
I want to make a “portfolio” with a theme with different versions. You have the “make a demo button” to all demos?
I mean, if I want demo 14 are a way to make that happen?
Thanks
Hello!
You are allowed to choose any demo you want, and each demo is made with our market leading advanced options system so anything you see can technically be combined.
However you cannot install all demos on one install, when you instal a full demo it removes pervious theme options, page options, etc .. (not pages or posts, but styling). So what you would need to do is pick one you like, then add different elements to it from other demos through page building with our Fusion Builder and options network.
Let us know if you have further questions!
Thanks!
Hey Thanks for answer.
So, to have all the demos I have to install for example to 10 demos 10 installs of wordpress? And I have to buy 10 license? :((
I just want demos to show my client how they sites can look. I cant show your demos obviously.
Hey @macumbita!
I’m afraid that is the case if you wish to host your own copy of all of the demo’s as per Envato’s license agreement, each site that you create will need an individual license.
Thanks!
Ryan
Hello there,
not sure how or why, but Instagram icon does not show up on Widgets or any social icons applied to even though there is a box to add instagram link as to all other SNS links. Any solutions to solve this issue?
Thank you!
R
Hello R.
Have you applied the patch we have released for this already, it can be applied from Avada > Support Tab
Screenshot : http://prntscr.com/c5ccm5
You can read all about the Patcher tool here please : https://theme-fusion.com/avada-doc/install-update/avada-patcher/
If you need further assistance with this, please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar.
Hello ThemeFusion, I am having some problems with my client, he provided me with the theme, but i don’t seem to find an option to put the menu below the main slider, i am using Avada Travel with header 3, the main menu i need to be instead of top i need it in the bottom, then when the user scrolls down the menu get to the top with the sticky header, but in the options when i set it on slider position above the header, the menu isnt in the bottom, how can this be accomplished?
My clients purchased username is MrKocer
Hello @poseso.
If you are already setting the slider position at the top and its not coming up at top it means that it must be overrided by the Fusion Options > Sliders tab.
However if you still see the issue please do open a support ticket and we will get right back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar.
Hi Ammar! for a better undestanding here is what i mean,
This is how it looks right now: http://blacklyontech.com/images/1.png This is how i need it to be: http://blacklyontech.com/images/2.png This is when you scroll down: http://blacklyontech.com/images/3.png this is what i need, the menu in the botton then the user scrolls down and the menu goes up again and stay fixed: http://blacklyontech.com/images/4.pngHello!
It appears then you need to put the entire header below the slider, which you can do globally in theme options > header or individually per page in Fusion Page Options on the header tab. It does move the entire header below the slider, like you see here: http://avada.theme-fusion.com/architecture/
And if you use the sticky header feature, the header will stick when scrolled down ... just like that above demo example. Works with all of our header types also.
Let us know if you have further questions!
Thanks!
Hi, i don’t know if this has been requested. But there are too many comment here 
where can i find the sliders files you used on your demo sites (eg. revo sliders) etc. To import it, to know the size etc.
Hi there
You can download the demo sliders from this help file -> http://bit.ly/1l6qfmV
If you would like further assistance or have any further questions please create a support ticket using the link below and our team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hello Guys
Another quick question. I am planning to use this theme on a wordpress multisite installation. I have several sites on one multisite instance, and will use this theme on only one website. Is it supported and tested for Avada?
Thanks!
Hi there
Absolutely you can install Avada on a WordPress multisite installation, no problem at all.
About licensing and according to Envato’s licensing terms and conditions -> http://bit.ly/2bdBDwp – you do need a license per domain install of the theme
We will be delighted for you to join the largest theme community out there
Thank you, MB
Hello! I was wondering if you could tell me where I could find the Target FTP Directory for the shop on this theme
Hello!
Is there a specific file you re looking for? You can find the majority of it in Avada > WooCommerce folder.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
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Hi there,
Just bought your theme again (3rd). But custom CSS in theme options are not editable. I emptied the cache. But still can’t edit the css.
Hope to here from you
Thx and regards!
Hello!
Woo Hoo! Thanks for repeat purchases, that is our goal, to maintain and nourish long term relationships with our customers through mutual collaboration and goals.
For the issue you are having, you are saying you are in theme options > css area and cannot edit the css that is there? Hmm do you have a new plugin installed? Try to turn it off, also check a different browser. We’re not able to repeat this or have heard it so would need to take a further look.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Hello, I have a problem with Avada and Woocommerce and the issue might affect also other Avada users. I set up my product grid in Avada like this: 12 products per page, 3 product columns and 3 columns of “Woocommerce Archive Number of Product Column”.
In Woocommerce / System Status I have no red marks so it looks OK, even theme’s Woocommerce template overrides at the bottom of the page are OK.
I have about 1300 variable products in my shop, about 600 is out of stock, therefore I had set in Woocommerce / Settings / Products / Inventory the “Out Of Stock Visibility” (Hide out of stock items from the catalog ) checkbox selected.
Now if I check my first Woocommerce shop page, it lists 9 (3×3) products, if I step to page 2, it shows 11 (3+3+3+2), on page 3 it shows 10 (3+3+3+1), etc.
First I thought it is a matter of product filter plugins, but the problem still exists after disabling those plugins.
On Woocommerce support page there is a thread about it ( https://wordpress.org/support/topic/26-update-product-column-display-is-wrongwrong-number-of-products-shown ), pls. read and fix the theme if it is the problem indeed. Thanks
When I deselect in Woocommerce / Settings / Products / Inventory the “Out Of Stock Visibility” (Hide out of stock items from the catalog ) the product grid is OK (3×4) on every page of pagination.
Hello!
Hmm this is a tough one because we are unable to reproduce it, I also looked in our ticket system for others and came up with nothing.
Can you please submit a ticket for us with the details so we can check it out? Our support team will gladly help and see what is going on.
First create an account (if you do not have one already) ... follow these steps: Click Here To Create An Account & Get Avada Support
Thank you!
I will not renew my support just because of that. In my post there is the solution what works. I just informed you to let you know a difficultly noticeable bug to fix and make Avada better. Additional info: 1) I use WPML on the site with default language is NOT English. 2) You can also reproduce the problem if you change the product sorting on a specific page ( like on archive page 1, 2 or other ), from eg. sort by Name (ascending) to by Price (asc), so for example on page 2 there would be 11 (3+3+3+2) product listed with 1 empty grid spot if default sorting is used, but if I change sorting on this page 2 to Price (asc) that would be eg. 10 (3+3+3+1) or whatever.
Pls. remember I have mostly variable products and in Woocommerce whether a product is out of stock might work slightly differently than for simple products. So it looks for me when it checks which 12 products to be displayed on the next pagination page, it calculates and selects also the out-of-stock products, but later it notices that some (out of stock products) shouldn’t be displayed and it doesn’t display them, therefore there is 1 (or some) empty spot at the end of that specific page’s grid’s end. The empty spots are always at the end of the grid, so I haven’t seen such a gid where the empty spots were in the first or second row like: (2+2+3+1)
I can send you a link to my dev site where you can check it if you wish, but only in private, thanks!
Hi there
I need to clarify that paid support was introduced by Envato and we as authors had no influence over this initiative.
The good news is that you had purchased your license prior to September 1st, 2015 and thereby you are Grandfathered in for our support as explained here -> http://bit.ly/1SwDKpe – so you do not need to extend/renew your support for this license
So please go ahead and created a support ticket using the link below and our support team will gladly assist and guide you here
Click Here To Create An Account & Get Support
Thank you, MB
I wanted on some pages to show at glance other related page subjects So my question is If You use custom menu widget or simply your own hyperlinks but both have same use of page name keywords is one choice better then the other for possible SEO juice (if any!) to those mentioned pages? Or makes no different so far linking to pages which one and better possible seo? (aside from standard main navigation they can use of course anyways) please kindly clarify.
Hey Craig_San
I am not sure i properly understood your query here, Can you please explain it in further details by creating a support ticket so we can escalate this to our developers if required.
Click Here To Create An Account & Get Avada Support
looking forward to assist you.
Thanks
Ammar.
Hi ThemeFusion,
i bought your theme and its rly nice. So thank you for it.
But i have one question. I need to change some language settings for a german shop. All is fine, but some navigation elements are nor in german so i translated them manually in files. (Loco Translate was not a help 
)
But finally i have 2 elements where i cant find the right files for it. Here is a Screenshot:
https://picload.org/image/rrcolwop/unbenannt.jpgCan you help / say me, where i can find the files to translate this? Thank you very much for your help!
Hello @slider1990
We are glad to hear that you liked our product, those strings you mentioned are actually easily translatable using our Avada.po files. We have a very detailed article about this here that explains complete translation process step by step.
https://theme-fusion.com/avada-doc/translations/translating-theme/ https://theme-fusion.com/avada-doc/translations/storing-translation-files/If you need further assistance with this, please do open a support ticket and we will get right back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks.
Ammar.
Hello. I’m steve I have question ! I will make image 3 grid gallery in portfolio but thumbnail size are different ! how to make thumbnail size same !
(picture size are different ! )
plz help me !
Hello @teamsmit.
You need to set the Picture size to Fixed in this case, it depends on how you are setting up the portfolios, we have a very detailed article about this here please : https://theme-fusion.com/avada-doc/portfolio/featured-image-size/
Hope that will help, if you need further assistance with this please do open a support ticket and we will get right back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar.
Hello thank you for your nice help
I have another question !
I used featured image in my first page .
because I wanted to make one page website .
so I made one big image and I put featured image that.
but I really want to remove lightbox (when I click this image then I can see lightbox )
So I searched about this
someone say before upload image , you can control about link .
but I can’t see that control menu !
http://jhhds.co.kr/ this is my website address. plz check this.Hello!
Our support team will gladly help you out with this, I’m afraid I do not quite understand and would need to see the setup.
Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
