23227 comments found.
Please check your support tickets.. I submitted on on a very serious issue i just experienced please check it ASAP
Hi,
We have already replied to your ticket. Thanks
How do you recommend doing if we wanted a products (not eCommerce) page? What elements to use? I want to display some products in a 4 column grid with a picture, the name and product dimensions. When clicked, I should go to a product specific page. I try to use the portfolio but I can’t get it to work because the portfolio links to /portfolio/<something>. Can you help me?
Hi,
You can add products in any page by adding VC elements, Please edit page >> Go to VC elements Search with “product” you will find all related elements. You can you any from these that fits with your requirements. Thanks
If I search by “product”, I have no element on the elements list.
Hi,
Please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hey there. Your support system demands for the server credentials, and I can’t supply you with those. I just need a simple guidance on how to achieve a products list (but not a eCommerce solution), with an image of a product, its name and its description. When clicked (image, name or description) I go to the product page.
We have provided detailed response to you to achieve what you are looking for, but as you have said that you are unable to find those options we must need to check your website back end to check and solve the issue for you. Until you do not provide us your login details we can not check and solve your issues. Thanks for understanding.
For some reason the woocommerce plugin wasn’t installed. That is why I didn’t have the products in the items list. But now I do and still can’t achieve in an easy way what I want. The products by category ignores subcategories and doesn’t even show the product images. Kinda disppointed. 
Can I install it in a sub-domain? Then later once the website is done transfer it to the main domain?
Thanks for your interest in Porto. Yeah, you can do it without any problem.
Hello, Is Porto theme compatible with Wordpress 4.6 ? I want to update wordpress but I would like to know first. Thank you !
Hi,
Yes the latest version of porto Theme 3.0.3 is fully compatible. So please make sure you are using latest version of theme too. Thanks
Hi, I have been using Porto for a few months now. I am very happy with the theme and its functions. However the theme seems to be a bit unstable when it comes to handle new updates. The problem I have now is that my home page breaks every time I am filtering product categories inorder to set a product as favorite.
It is a Porto related error , when I switch to another theme the homepage looks fine. Despite of all the goodwilling support of smartwave the problem is not resolved. I am curious if any other Porto user has experienced this issue?
Hi,
Sorry for the inconvenience. But this is strange for us as we have not received any issue like you are facing. We have received your ticket and will reply from there. Thanks for your patience.
Question previous purchasing the theme: are revolution slider and visual composer plugins included into the price?
Hi,
Thank you for your interest in porto theme. Yes both are included with the theme. Thanks
Seem to be having an issue here. My customers site updated to wordpress 4.5.3 which broke the Visual Composer, I have seen posts regarding this issue “after It was already updated” Which included mention of an available update to VC to resolve this issue, I see that 4.12 is the latest of VC.. but when I delete the plugin and reinstall it I still get version 4.10. I cannot currently edit any of my pages/posts/blocks.. any ideas for a resolution here? My customers cannot understand why I can simply change a phone number on their site.. not looking good for my Rep.. Thanks
Hi,
Sorry for the inconvenience, First Please make sure that you are using latest version of Theme 3.0.3. If still you have the issue then please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Thanks so far that seems to have resolved that issue but it did present another question, With the new “system status” tab I show a wp memory limit of 40MB and I have the memory limit set for 256 in the php.ini file in my system root.. Woocommerce sees 256MB in the wp memory limit.. but porto only sees 40MB do I need to set the wp_config file to 128 even though I have set it in the php.ini file?
Hi,
Just leave it as it is no need to add any thing in the wp-config file. Thanks
Hi ghere. When importing the demo data, the loading never ends. I’ve been waiting for it to end the “Processing menus” part, with 99% of the bar filled, but it won’t end. It’s been like this for at least two hours. What can be happening? Thanks.
Hi,
Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hello. I can’t provide you with the credentials to the server. I am not allowed to. Isn’t this a common error or something you have faced before?
YES, we have faced this before, please change your php version to 5.6, import demo and after that you can go back to php version 7, This is because ultimate adds on are not compatible with php version 7. Thanks
But I currently have PHP 5.4.
Please make it 5.6 and try. Thanks
Ok, I will try it. Many thanks!
Hello How can I add the YOU MAY ALSO LIKE… row like in example?
http://newsmartwave.net/?theme=porto_wpThank you
HI,
Please provide screenshot of the section you are asking for. Thanks
Would you like to make an exchange of 1 Regular License for the translation into Spanish of Porto? 
Hi,
We are not getting what you are asking for? Do you like us to provide you 1 regular license of porto in exchange with Spanish language? Sorry for this offer. Thanks
Ok, I just wanted to try I will buy it because it has an amazing design, very beautiful and I think It will helps me with a project, Thank you very much!
Hi, Thanks for your love with Porto theme. After buy if you face any trouble feel free to contact us, we would love to solve all your issues on priority basis. Thanks
Hi , i’m working on a website with your beautiful theme. Suddenly the home page has become white with a spinning loader. I tried to deactvate all the plugins. But is the same. The only plugin not updated is Ultimate. And am working for almost 3 hours with no results. Can you help me?
Hi,
Thanks for your love with porto theme, it mostly happens due to PHP Memory Limit exceeded on the server and it needs to be increased.
Please change these settings on your hosting server, with these settings everything should work perfect (its from our another theme but applies to all themes): https://smartwave.freshdesk.com/support/solutions/articles/5000668370
Thank you.
Hi I looked but it’s not my case. here some pages are slowly shown but the home remains spinning. Console says [Warning] Unexpected CSS token: : (font-awesome.css, line 121) [Warning] Unexpected CSS token: : (font-awesome.css, line 129) [Warning] Unexpected CSS token: : (font-awesome.css, line 137) [Warning] Unexpected CSS token: : (font-awesome.css, line 145) [Warning] Unexpected CSS token: : (font-awesome.css, line 153) [Warning] Invalid CSS property declaration at: ; (public.css, line 68) [Warning] Unexpected CSS token: : (public.css, line 1044) [Warning] Invalid CSS property declaration at: * (jquery.bxslider.css, line 21) [Warning] Invalid CSS property declaration at: * (jquery.bxslider.css, line 79) [Warning] Invalid CSS property declaration at: * (jquery.bxslider.css, line 80) [Warning] Unexpected CSS token: : (font-awesome.css, line 121) [Warning] Unexpected CSS token: : (font-awesome.css, line 129) [Warning] Unexpected CSS token: : (font-awesome.css, line 137) [Warning] Unexpected CSS token: : (font-awesome.css, line 145) [Warning] Unexpected CSS token: : (font-awesome.css, line 153) [Warning] Invalid CSS property declaration at: [ (newsboard.css, line 149) [Warning] Invalid CSS property declaration at: [ (newsboard.css, line 154) [Warning] Unexpected CSS token: [ (newsboard.css, line 196) [Warning] Unexpected CSS token: [ (newsboard.css, line 197) [Warning] Unexpected CSS token: [ (newsboard.css, line 198) [Warning] Invalid CSS property declaration at: [ (newsboard.css, line 274) [Warning] Unexpected CSS token: : (js_composer.min.css, line 1) [Warning] Unexpected CSS token: : (js_composer.min.css, line 1) [Warning] Unexpected CSS token: : (js_composer.min.css, line 1) [Warning] Unexpected CSS token: : (js_composer.min.css, line 1) Any idea?
Hi,
Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Thank you am going to support forum
By the way in all other attempts i found that deactvating widgte somethin works again, but all console errors remain there
We will reply from your ticket now. Thanks
Hi there
I already purchased your beautiful theme. I have some problems:
1. The theme doesn’t work good in IE as Chrome or FireFox !!!!
The ( dropdown menu doesn’t work ) + ( Attorneys, Latest News don’t appear)
I updated the theme to the latest 3.03 but site is not seen on mobile esp iphone. Kindly assist. Site : lenakhalid.com
Hi,
As we see here http://www.responsinator.com/?url=http%3A%2F%2Flenakhalid.com%2F Its all working fine. you need to import demo so you can see site content.
If you face any trouble please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi,
Thank you very much for using Porto theme. Please check your IE version it should be IE10 or great.
If still getting this issue then please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi! Are there any options for removing this arrows at demo page? http://i67.tinypic.com/2w2rex3.png I guess they are very useless and why collapsible?
Hi,
You can do this by custom css but then you won’t be able to open or close content under these sidebars. Thanks
Hello,
We performed an update and it wrecked our site. None of the settings saved and it brought back old default settings. Even loading the saved JSON file didn’t help.
We uninstalled theme, uploaded new zip file, then re-enabled and updated plugins. All that went well – but then all our custom work for front end was gone.
Please advise.
Ryan.
Hi,
Sorry for the inconvenience. Please go to Theme Options >> Skin >> Compile default css. and from here you need to compile theme css and plugin css.
if still your issue is not solved then please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
in the past two weeks i created two support tickets from your support forum with no response. Also i went to check my status of tickets and nothing is showing. Why? how do i get a refund? i will have to dispute with Paypal or credit card company
Hi,
Your both ticket have already been answered 7 days ago.You can Check your ticket status & Reply from this link: https://smartwave.freshdesk.com/helpdesk/tickets/6895 https://smartwave.freshdesk.com/helpdesk/tickets/6659Thanks
I am trying to install the demo content and after an hour nothing has changed. tried to refresh and try multiple times. is there an XML file I can just import? thanks,
Hi,
I think your server settings did not meet with the theme optimal server requirements: http://newsmartwave.net/wordpress/porto/documentation/#installIf you will not able to do that then please contact us through our support system so we will check the issue and solve it for you.
Thanks
Hello
We hope you are well.
Currently We are working in Videohive, But we like to start working on web design too.
We have a question about making wordpress themes.
How long does it take to create a wordpress theme like yours ?
And how long does it take to be professional in creating wordpress themes?
Many thanks for your time.
Best Wishes,
Digiphic Studio
Digital Graphic Productions
http://www.digiphic.com
https://videohive.net/user/digiphic
In the upcoming 3.0 will there be an area to configure the secondary menus? i.e the sidebar menu colors ? until then is there a quick patch that will give me that feature?
Hi,
Sorry Porto do not have any option like this, You can try to do this with customization.
Have a great day! Thank you
Hi!
Love your theme
Quick question? I want to get product filters above the products (not in widget) and am considering buying this plugin https://codecanyon.net/item/woocommerce-product-filter/8514038
Is it compatible with porto? or do you suggest a different plugin?
Thanks!!
HI,
Thank you very much for your love with porto theme, We have not tested this paid plugin yet with our theme and its not possible to guarantee 3rd party plugins for us. But We think that if plugin is coded perfectly it should work with any WooCommerce theme. You can also confirm from the plugin author. This is the best info we can provide at this stage. Thank you for your co-operation.
Basically, the plugin maker says: “as long as your theme supports AJAX”
http://mihajlovicnenad.com/product-filter/documentation-and-full-guide-video/#installation-zgfh has a short installation tutorial for the 10 most used themes. Porto is not listed (yet!)
by looking at the “custom action installation” do you think it’s likely/unlikely to work?
Thanks!
Hi,
As I already mentioned that we do not guarantee for this plugin as we have not tested it, You can try this. Porto do support AJAX. Thanks
