Hello @hooliotebenada!

Thank you for the birthday wishes! It’s been four awesome years for both Avada and ThemeFusion and we hope to have many, many more to come

Thanks!

Ryan

Hey @mrittman!

Hmm, I believe the most efficient way to handle this would be to use an admin menu manager plugin, such as:

https://wordpress.org/plugins/admin-menu-manager/

There are many other alternatives to this plugin if you wish to try another one.

I hope that helps!

Thanks!

Ryan

Thanks!

You are most welcome

Hey @casjj!

If you’re running the latest version of both Avada and WooCommerce, there is a patch available to receive the updated WooCommerce template files. Please refer to this article for more information about the Avada patcher and how to use it:

https://theme-fusion.com/avada-doc/install-update/avada-patcher/

We’re currently in the beta testing phase for Avada 5.0 and are hoping to finish up and have it released as soon as possible. This release will include all of the latest WooCommerce template files.

Thanks!

Ryan

Thanks for getting back to me Ryan. It seems that it’s asking me to install another patch which isn’t available in order to install the Woocommerce patch. If you’re planning to release Avada 5.0 in the next week I can wait, otherwise please can you advise. Thank You

Hello!

If you are up to date with Avada + WooCommerce the issue can be fixed, simply apply the patches you see, they have to be applied in order. For example, here are the patches for Avada 403 on this page, they do need to be applied in order, so apply the first one you see, then the next and so on: https://theme-fusion.com/support/avada-status/

Also the outdated files message does not affect any feature or functionality, it is just a message and can technically be ignored, but we released a patch to fix it anyhow since many asked about it. It’s all good

If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!

Click Here To Create An Account & Get Avada Support

Thank you!

Hey @canond1984!

We include the latest version of Revolution Slider with each release of Avada. If you wish to update the plugin between Avada releases, you will need to purchase a personal license of the Revolution Slider plugin.

We’re currently in the beta testing phase for Avada 5.0, which will include the latest version of Revolution Slider at the day of it’s release.

Thanks!

Ryan

Hey @jaxpresents!

At the moment, Avada hasn’t been tested with the MYCred plugin by our team. While I’m not aware of any affiliate plugins that have been tested by our team, Avada should be compatible with any well-coded plugin that follows WordPress coding standards and conventions.

If you do encounter any issues, you’re welcome to reach out to our support team. We’ll be able to look into any conflicts from our side and see if it’s something we can resolve for you. Please keep in mind that we can’t guarantee compatibility with third party plugins and you may also need to consult with the plugin developer.

Thanks!

Ryan

Hey @cleangreencertified!

Hmm, did you follow all the steps in our documentation regarding FTP installation?

https://theme-fusion.com/avada-doc/install-update/ftp-installation/

If so, we may need to take a closer look at this one for you. Can you please head on over to our support center and submit a ticket? A member of our team will be assigned and respond as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks!

Ryan

Hey @apetermann!

If you’re building an eCommerce website to sell products, you only need a standard license. The same goes for building a client site that sells their own products (although each site would require it’s own standard license).

An extended license is only required if Avada is part of the item being sold. If you’re only using it to build your site to sell other products, a regular license will suffice.

We are integrated with WooCommerce and it is the recommended plugin to use when building an eCommerce website with Avada.

I hope we get to see you join the ever-growing Avada community!

Thanks!

Ryan

Ryan, thanks for the clarification! Now I understand and it makes perfect sense.

You are most welcome

Cheers

Hey @lareeadair!

At the moment that is the only layout option for the header 6 menu. If you would like to see some additional layouts added for this particular header, please send your suggestions through to support@theme-fusion.com so that they can be reviewed by our development team.

Thanks!

Ryan

I would be glad to join soon. Thank you very much for your explanation.

You are most welcome

Also just to be clear, the individual pages import from Fusion Builder will not give you the theme options from that demo, it cannot because it would change all your other styles as well. but it gives you the layout, which is what is most important.

For full demos (with everything) you just import the full demo on the Avada > Install demos page in WP admin.

Hello @AbdallahSabri.

We have a detailed article on how to use custom Font with our theme here : https://theme-fusion.com/avada-doc/options/custom-font/

Please refer to that and for further queries please open a support ticket with us dashboard area is just for providing basic and general info about our product

Click Here To Create An Account & Get Avada Support

Thanks

Ammar

I Cannot upload the file

DroidKufi-Regular.woff2 ???????? ??? ????? ??? ??? ????? ?? ?????? ?????.

(cannot upload the file for security reasons)

Hey @abdallahsabri!

This is a WordPress restriction, not something that is coming from Avada. You will need to add the following code to your wp-config.php file:

define( ‘ALLOW_UNFILTERED_UPLOADS’, true );

Which will allow you to upload the woff2 file. If you still require assistance with this, please create a ticket using the link that I sent in my last reply. We have a support team who work around the clock on our ticket system and only a couple who review the comments.

Thanks!

Ryan

Hello @Lamediatech.

You need to translate this using Translation files of theme, we have a very detailed article about translation here : https://theme-fusion.com/avada-doc/translations/

If you need further assistance on this, please fill in a ticket and we will gladly assist you with the issue.

Click Here To Create An Account & Get Avada Support

Thanks for choosing Avada.

Ammar.

I alleready translate the button in the code php page and it took 10sec and free, I know all theses programs and MO, PO things, LoCotranslate ect…. but when you have only a couple of words to change it is faster directly in the PHP code page.

Hello @lamediatech!

The reason that is not recommended is because those changes will be lost the next time you update Avada. WordPress will replace your edited files with new, updates copies during the update.

It’s strongly recommended that you use a translation file instead so avoid losing your changes. Please refer to the documentation that Ammar linked you to above as it contains all the steps required to get the translations working correctly.

Thanks!

Ryan

Ah not sure entirely, seems to be Megrim

great thank you

Welcome

Hello, Even after I confirmed to you that your Avada Wordpress theme display and functionality broke for me due to clear bugs in the code and despite your knowledge of my support license expiry; Avada WordPress theme team kept pushing me to renew the support license without even bothering to look at the site issue caused by Avada WordPress bugs. That is not the kind of response a customer would get from a WordPress plugin team that cares about its clients and their businesses. Very disappointing…

Hello Avada WordPress Support Team, Despite all of my previous communication messages about the issues caused by the quality of Avada WordPress Theme code, you ignored all my messages and concerns by asking me to renew the Avada WordPress Support license. I clearly communicated I do not intend to renew the Avada WordPress Support license if the Avada WordPress Support team is not willing to help fixing bugs caused by their own code. I hope my post does not get deleted this time. Very disappointed with the way the Avada WordPress support team has handled this issue. They did not even bother to look at the website where the theme is having issues.

Hello!

I have had a very close look into this and I can confirm that what you are saying is completely unfounded. Allow me to place some perspective and clarification here, so please carefully read through the following:

- Our support system shows that you have only created two support tickets back in December 2015 -> http://d.pr/i/PujK

- We do not make the support rules or have any influence over said support rules. Paid support was introduced by Envato in September 2015, something we as authors had no control over whatsoever.

- You have since tried to gain hands on support via the public Themeforest comments section and as much as we would love to assist you, we simply are not allowed to provide support in the comments section. We do not make the rules

- Regardless, within the comments section, in we advised that you check by disabling all 3rd party plugins. This is a step required because we can conclusively confirm that Avada is not bugged, if it was we would have tens of thousands of customers facing the same issue as yourself.

- You did not try and eliminate 3rd party plugin conflicts from the equation and merely stated [SIC] “Yes, I am using version 4.0.3 and none of the 3rd party plugins should be causing any conflicts.” – why not try that step?

- I can 100% confirm that your installation does in fact have a 3rd party plugin JS error, visible in the console when inspecting your homepage -> http://d.pr/i/11Yof – This JS error is in reference to the ‘Contact Form 7’ plugin and the ‘Autoptimize Cache’ plugin. Have they been updated, it appears not.

- Furthermore, regarding Avada bug fixing inter alia, as of Avada 4.0 we had actually launched a patcher tool that is part of the Avada Dashboard and at a click of a button patch fixes any issue our team has identified. We release patches for any potential or existing issues within hours, eliminating repeated updates of the theme and guaranteeing installation stability.

- Here is a help file on how to utilize the Avada patcher tool -> http://bit.ly/1QSd8Ol – your installation is running Avada 4.0.3 (the latest version of Avada) and if you go to the -> WP Dashboard >> Avada >> Support you will see all available patches for Avada 4.0.3, make sure they are applied http://d.pr/i/47AG

- As stated above, we do not make or have influence over the rules for paid support so please do not hold us to ransom for this, it is unfair. You have stated that you refuse to renew your support, and we respect that whole heartedly. You are welcome to contact Envato directly and inquire about your paid support here https://help.market.envato.com/hc/en-us/requests/new

Thank you, MB

Hello @Hopspots.

It is not possible doing so using the Image carousel shortcode, however you can create something similar using the Revolution Slider carousel layout and putting our theme flipbox shortcode in it, We have never personally tried it but you can check this out

Cheers.

Ammar.

Hello @buzzitmedia.

The phone number in footer is coming up all fine for me in white text right now, screenshot : http://prntscr.com/c60vpn

I do not see any field for phone number however in the contact form. Can you please open a ticket with more details about your issue with our support center and we will gladly assist you.

Click Here To Create An Account & Get Avada Support

Thanks

Ammar.

Hi, It’s not the phone number in the footer it’s the phone number and the email address to right of the contact form on the contact us page. This only happens on Iphone.

Hello There, that’s coming up fine for me as well : http://prntscr.com/c6ectl

If we are not able to pin point it, please do open a support ticket with complete details as we have a support team working around the clock and they will gladly assist you.

Thanks

Ammar.

Hello @Abdallah Sabri.

No its not, you have to purchase a separate license for each of the website / domain that you have to use Avada on it. you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.

If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.

For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular

Thanks.

Ammar.

Does it support (WP Networking)?

Hello @Abdallah.

I am not sure what do you mean by networking but i think you mean a multi site installation of WP ? if that is it then YES! our site does support WP multi site and we have an article about this as well here : https://theme-fusion.com/avada-multisite-setup/

Cheers.

Ammar.

Hello @elephunk21

We will need to take a closer look at this for you, can you please open a support ticket with your complete website details so we can assist you with it.

Click Here To Create An Account & Get Avada Support

Looking forward to assist you.

Thanks

Ammar.

my support has expired and I dont think it is fair for me to buy the additional support just for this as this was caused because of the update in avada and the major changes in functions from my previous version to current avada version.

Hi there

Unfortunately we do not make the rules when it comes to paid support. This was solely introduced and facilitated by Envato, something we have no control over.

Regarding the help file, it was outdated and one of our developers just updated it so please go ahead and try that now -> http://bit.ly/2bstsu1

Thank you, MB

Hey @cauhe!

Avada scores really well in the GTMetrix tests, as seen in this report:

You’re more than welcome to test other Avada pages and demo’s in the GTMetrix tool to get a better idea of the speed that’s on offer. Avada itself is built to be as efficient as possible while providing a vast array of options. The speed of your site is highly dependent on the content that you place on your pages, as well as the server that you’re hosted on. Avada won’t be holding you back in terms of speed, but you will need to ensure that your content and server are optimized to deliver the pages as quickly as possible.

I hope we get to see you join the ever-growing Avada community.

Thanks!

Ryan

Hi, thanks for your reply!

I have another website running in a simple theme, and it is fast. They have a very useful tool that compress JS and CSS only by checking a box. Does Avada have anything like this?

I see the Requests looks high. Using that toll on my website, the requests got from 70 to 17

Hello @Cauhe.

For that purpose we recommend using 3rd party compression plugins like Autoptimize and W3TC we have detailed help files about them as well here : https://theme-fusion.com/avada-doc/special-features/using-w3tc-avada/

Hope that was heplful.

Ammar.

Hey @mjenkins303!

The page that you have linked me to as a reference is using the portfolio shortcode/page template. To get the images to display in full instead of a cropped thumbnail, you will need to select ‘Auto’ as the image size from either the shortcode options or the page options.

If you would like a hand with getting this setup correctly, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.

Click Here To Create An Account & Get Avada Support

Thanks!

Ryan