39356 comments found.
please fix errors your themplate Google Speed shows errors https://developers.google.com/speed/pagespeed/insights/
Hello @innaz
I am afraid you have a misunderstanding, we take great care of code optimization and following good practices when it comes to coding standards, please check the result from google speed insight here and you will not find any error at all : http://prntscr.com/c9rmux
Image optimization and browser caching is a user end work and it can be done on requirement basis as well 
Cheers.
Ammar.
Hello, I would like to trigger the zoomout hover effect by javascript. How can I do that? The one that you see when you hover on a image https://world-greenpower.rhcloud.com/find-buy-project/ Thanks
Hello @Alecstheone
This will require some customization, unfortunately we can not provide that as per our support policy but you can indeed talk to our customization partners on this here : https://theme-fusion.com/customizations/
If you need any further assistance, please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar.
Hello, I am enquiring about multisite – we would like a setup whereby we have some global control over multisite for example if we change a theme setting like layout we could apply the change to multiple sites. Do you think this is a feature you would add or how much would you charge for a custom development this kind?
Hello @tombillnt.
Our theme is 100% multisite compatible and we have an article about this here as well : https://theme-fusion.com/avada-multisite-setup/ However what you are looking at will require some custom work and we do not provide customization services right now but we have amazing partners who would love to assist you with this here : https://theme-fusion.com/customizations/
Hope that will help
Thanks
Ammar.
Is there any ‘real’ launch date yet for 5.0? I have client sites to build but don’t want to use another theme (using Visual Composer) if this launch is imminent.
The fact that your builder has been ‘proprietary’ (until 5.0) has been the ONLY thing that has stopped me adopting Avada as our ‘theme of choice’, but a standalone composer will ‘swing it’ for me.
Hello @WordPressNinjasParis
Right now we do not have a proper date but it is coming out real soon, sooner than you thought as its in final process of Beta testing, since its a major release we need to make sure everything is tested properly hence the delay
We are also as excited as you are for the new release specially about the brand new Builder, meanwhile you can read all about builder’s awesomeness here : http://theme-fusion.com/avada-5-0-building-the-future/
Cheers.
Ammar.
Did you just wipe out the theme options and css from installs that didn’t verify purchase? I have two clients who purchased this but never got an API key who’s sites were affected. Can the info be retrieved? This is very bad if you in fact did that.
Hey @ilikesalt!
What you’re insinuating is not possible. All of your data, including your theme options and CSS is stored in the database on your server, not ours. We don’t have access to it and have absolutely no reason to remove it. Registering the theme is not a requirement, it’s only recommended if you wish to receive automatic updates from WordPress.
I would recommend getting in touch with your web host and ask them to take a look at this for you. If possible, they may be able to restore a backup of your database from before those settings were removed.
Thanks!
Ryan
Apologies. Thought it might have been an automatic theme update. I’ll check with host. It’s very odd that the theme options/settings were the only thing that were reset. All other content remained intact. Thanks again.
Hey @ilikesalt!
Not a problem at all, if you need further assistance with anything at all please do open a ticket with us and we will gladly assist.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar.
First of all, congrats on this outstanding theme. I am willing to buy Avada but first I need to know something: does it come with a help file? I need instructions because I’m not very good with wordpress. Thanks in advance for your reply.
Hey @tinwebmz!
We have a fairly extensive knowledgebase, documentation and video tutorial library that you can find on our website:
https://theme-fusion.com/support/knowledgebase/
https://theme-fusion.com/support/documentation/avada-documentation/
https://theme-fusion.com/support/video-tutorials/avada-videos/
Aside from these resources, we have a support team that work around the clock and are available to answer any questions you may have about using the Avada theme. After purchasing Avada, you will get a purchase code that will allow you to register for our support center here:
Click Here To Create An Account & Get Support
I hope we get to see you join the ever-growing Avada community.
Thanks!
Ryan
Thank you so much!
You are welcome
Cheers
Hi… My Client’s Website is using Avada 3.8.6.1
The home page has a Youtube video that was working when the site was created several months ago. NOW THE YOUTUBE VIDEO DOES NOT SHOW UP ONLINE EVEN THOUGH IT IS SETUP ON THE BACKEND.
Why is the YT video not showing up now?
http://freshfilters.biz/Thx,
JD.
Hey @riovista!
There is an error in the console of your site caused by using an old version of Avada with a new version of WordPress. To resolve this issue, you will need to update to at least Avada 3.9.4. As the latest version is Avada 4.0.3, I would recommend updating directly to the latest version. You can find all the steps on how to update in this article:
https://theme-fusion.com/avada-doc/install-update/how-to-update-theme/
If you have any further questions about this, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
I imported all pages to learn how to use Avada as a blog. Unless I’m mistaken, all the sample blog posts are STANDARD FORMAT. Is there anywhere to view the other types of posts (F.I. Gallery, Link, Image, Quote, Video, Audio & Chat) so that I can examine them and begin to understand how to use them? It would be wonderful to see an example of each type. Is that possible? Thx!
Hey @karenfred!
We currently don’t use the different post formats extensively (it does control some of the post icons). However, since our page builder is available on regular posts, it’s quite straight forward to create different layouts for your different post formats.
I can see how this would be useful though. If this is something you would like to see added to Avada to the future, please email your suggestion through to support@theme-fusion.com with “Avada Suggestion” in the title so that it can be reviewed by our development team.
Thanks!
Ryan
After posting my question I went back and looked at these post formats. And this is the first time I’ve ever been completely baffled by what “something” does” or what it’s purpose is—when using Avada. Don’t get me wrong – I love Avada and think it is super intuitive and easy to use. But I cannot, for the life of me, understand what that list does or what it’s function is.
When I hilight all - OR - just a section of a post – then click on one of the formats, nothing changes when I preview it.
I hear you – you are saying – “just use the page builder.”
But how can I find out “what” these options do?
Looking over all your tutorials – I noticed there wasn’t one (or did I miss it?) specifically about using the Blog features. Would there be any videos covering this? Many thanks!
Hello @Karenfred
As Ryan mentioned, we don’t currently use the formats a lot as only one of our blog layout uses it which you can see here : http://avada.theme-fusion.com/medium-alternate-right-sidebar/
We also have a documentation on the blog formats that you can read here : https://theme-fusion.com/avada-doc/blog-2/blog-post-formats/
Checkout the icons in on the left bottom of the featured image just below the date box, they will be changed depending on which format you are selecting like you see a video icon for the video format.
However we do have multiple layouts for blog and you can read all about our blog layouts and blog shortcode in this documentation below.
https://theme-fusion.com/avada-doc/blog-2/using-blog-shortcode/Hope that was helpful, if you need anything else just fill in a ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar.
please add more theme Real Estate, Directory, Job Portal, architectural to stay unto
Hey @knackng!
We do have more demo’s coming with Avada 5.0. If there is a specific demo that you would like to see, please email your suggestion through to support@theme-fusion.com so that they can reviewed by our development team.
Thanks!
Ryan
Hello Avada team,
Does this theme have an element where i can display an image which when the mouse is hovered over, some test appears over the image (not below or above) which is then clickable? Also, do you know which plugins are not compatible with avada? Also, will visual composer be compatible with Avada 5.0?
Thank you, Paul
Hey Paul,
At the moment, the only elements that work the way you have described are the portfolio items and blog post grids:
http://avada.theme-fusion.com/3-column-grid/
I’m afraid we don’t have a standalone element that provides the same on hover functionality. If this is something you would like to see added to Avada, please take the time to email your suggestion through to support@theme-fusion.com with “Avada Suggestion” in the title so that it can be reviewed by our development team.
Thanks!
Ryan
I submitted a ticket on the support site, it’s says “Staff Replied” but I see nothing when I click on it, and I have not received an email.
Hey @dharveyteg!
A member of our team replied to your ticket yesterday. I went ahead and forwarded the reply to you again, can you please check if you received my email? If you did not, can you please send an email through to support@theme-fusion.com, including all of your account details (username, purchase code and ticket ID) so that our support manager can take a look at this for you?
Thanks!
Ryan
Hello, I have a pre-purchase question. To achieve the look seen in this demo (http://avada.theme-fusion.com/church/events/), would I need Events Manager Pro, or just the free Events Manager core plugin? Thanks in advance!
Hey @colecoboy84!
Out live demo uses the pro version of the plugin, however most of the features you see come with the free version. Modern Tribe have a comparison chart that tells you exactly what comes with the free and pro versions of their plugin here:
https://theeventscalendar.com/product/wordpress-events-calendar-pro/
I hope that helps!
Thanks!
Ryan
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you have a very good design. I just do video, Website Presentation, Can I use your site?
Hello
Thanks for the comments!
You can present videos on a page for sure, it all depends on what exactly you want, but you can insert Youtube or Vimeo videos anywhere (like in Grid format), and self hosted videos in sliders or full width container backgrounds.
Thanks!
Hi,
Is it possible that the second level of mega menu worked as a link?
I would like to use the second level as title of column but also as a link to a page.
Thank you
Hello!
Yes the title can be a link also
Hi I have problems with our contact page does not work google map, as we enter the google map api
Hello @Nexuscg23
Are you sure that you are applying the patch properly and also creating the API key as mentioned in the doc post here : https://theme-fusion.com/avada-doc/special-features/setting-google-maps-api-key/
However if the issue still exist, please do create a support ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar.
Hi,
I want to open posts as a lightbox gallery (with the images that are in the post), but even if I click on the post title. Is it possible?
Best regards, Andrew
Hello @egahen
This will require a bit of customization i am afraid and is not possible using default theme options. You can contact with our customization partners regarding this here if required : https://theme-fusion.com/customizations/
Thanks for choosing Avada.
Ammar.
hello, I have issues with my google map. I successfully integrated it on my site. I followed all the instruction. But just today, I noticed it was not working, but instead it shows an error, like how it is to begin with( This page didn’t load Google Maps correctly. See the JavaScript console for technical details.) What do you think is the problem here? thanks in advance.
Hi there
I suggest creating a support ticket using the link below and our support team can provide some guidance and assistance
Click Here To Create An Account & Get Support
Thank you, MB
duplicate comment!
hello, I have issues with my google map. I successfully integrated it on my site. I followed all the instruction. But just today, I noticed it was not working, but instead it shows an error, like how it is to begin with( This page didn’t load Google Maps correctly. See the JavaScript console for technical details.) What do you think is the problem here? thanks in advance.
p.s. also my instagram icon is gone. I don’t know if it has something to do with the applying patch.
Hi there
I suggest creating a support ticket using the link below and our support team can provide some guidance and assistance
Click Here To Create An Account & Get Support
Thank you, MB
duplicate comment!
hi, i use Avada theme with photography demo. I have chosen as Header Layout the sixth. On Google Chrome the menu is not visible and only shows a black screen. How do i fix it? Thank you
Hi there
I suggest creating a support ticket using the link below and our support team can provide some guidance and assistance
Click Here To Create An Account & Get Support
Thank you, MB
