Hello,

Submit a private ticket please to https://qode.ticksy.com , with a link to your site and WP admin access, and our support team will check this and help you to import desired demo properly.

Qode

Hi again Rory,

Then probably there is something else on your installation, like additional option, or some custom css code, or you are using older theme version. Our support can check this on your end, but they have to be able to access WordPress back end on your installation. Please submit a private ticket at https://qode.ticksy.com/ and share your site link with admin credentials.

Qode

Hi, thanks for getting back to me. I just copied the page template into a fresh page and it works now

Thanks for update,

Glad to hear that it is working now

Qode

No problem

Qode, please inform the support team once again, ive replied to the tickets, need a few more things untill its all fixed !

Thanks again!

Our support team is informed, and they will reply as soon as possible.

Hi,

As we tested, there are no issues with new WP version and latest version of Bridge and we haven’t got any complaints from the users so far, so it should be totally safe to update.

Qode

Hi,

Submit a private ticket please to https://qode.ticksy.com with a link to your site and WP admin access, so our team can check this. Visual Composer works just fine within our theme, no issues there.

It could be that your server’s memory is low, and this is happening. Also, try disabling third party plugins you have , to free some memory.

Qode

Hi,

Submit a ticket please to https://qode.ticksy.com , with a link to your site, so our team can have a look at this, and check these characters you’re mentioning. Latest Bridge 10.0 should be fully compatible with new WP.

Qode

Hi,

Our theme’s code is of highest quality, and Bridge users have managed to optimize their websites loading times down to 2 seconds , but this depends on several factors. Having good hosting server configuration is a must! Then, you need to optimize your content properly, use some caching plugin, and there will be no worries in that case. Just note that we didn’t optimize our demo sites, since they are quite large content wise , since we wanted to show all available theme features, and also, highest quality images, we didn’t optimize media as well.

Qode

Thanks

You’re welcome.

Hi,

In your WP admin -> Qode Slider -> Slides, for each slide, inside Content Positioning, you can either position slide content (title, subtitle, text and graphic) vertically in the middle , or if you don’t choose that, you can set how far from top in percentage content will start http://screencast.com/t/HvYltxmtS

Qode

Thanks for updating on this

Hello,

Yes, latest Bridge version is compatible with new WordPress versions.

For the warning you’re seeing:

1. In your WP admin -> Qode Options -> Logo, make sure to upload your logo in all the fields there, instead of our default logos. That should resolve this.

if the warning is still on after it, you should then edit this file wp-content/themes/bridge/includes/shortcodes/shortcode-elements/slider.php , and you need to edit following part of code

$logo_url_obj = parse_url($qode_options_proya['logo_image']);
list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($_SERVER['DOCUMENT_ROOT'].$logo_url_obj['path']);

to look like this

list($logo_width, $logo_height, $logo_type, $logo_attr) = getimagesize($qode_options_proya['logo_image']);

Qode

Yes. After I uploaded my own logo, the error message goes away. Thank you for your help!

You’re welcome

Sorry, I have been solved it, please ignore it.

Thanks for updating on this

Hi,

Submit a ticket please to our support team at https://qode.ticksy.com , and include a link to your site, so they can check this and help with it.

Qode

Hello,

Yes, Bridge theme is compatible with Yoast plugin for SEO

Qode

Hello,

the closing body tag </ body> is standing in wp-content/themes/bridge/footer.php file http://screencast.com/t/AEAGF03YPeRa

Qode

Hi Ollie,

Could you please tell us what was the error appearing, or ask your host about it? There should be no problems with latest Bridge 10.0 update.

Also, can you check which php version you’re using? Maybe your php is lower than necessary, at least 5.3 or higher should be used.

Qode

Hi,

You’re using very old theme version, and also your Visual Composer is outdated as well.

You should first update your theme to the newest Bridge 10.0 version: https://themeforest.net/item/bridge-creative-multipurpose-wordpress-theme/7315054/faqs/20218

After it, update Visual Composer to newest 4.12 version: https://themeforest.net/item/bridge-creative-multipurpose-wordpress-theme/7315054/faqs/20685

and clear cache after updating, everything should be fine then.

Qode

Thanks for the quick response!

You’re welcome.

Hi,

1. Do you get white screen only when you want to see some page? But you can still access your WP admin area and everything?

It could be that your memory_limit is low, and needs to be increased. http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/ But in this case you would have white screen everywhere, and you wouldn’t be able to access your WP admin as well.

But, I recommend you to submit a private ticket to https://qode.ticksy.com , with a link to your site, WP admin access credentials, and FTP credentials, so our support team can check this and help you.

Tell us here the ticket ID as soon as you submit it, so we can inform them to process this urgently.

Qode

I have submited a Private Ticket #871722, is urgent please. Thank you.

Hi again,

Our team has been informed. They are working on your ticket now, it seems that memory_limit needs to be increased like we suggested. Check ticksy please and continue the talk there with our agent to solve this as soon as possible.

Qode

Hi,

We don’t have such feature built in , but you could enable header top bar in Qode Options -> Header, and use it to write some notification that will show at the very top of your site , for example something like we have here http://bridge50.qodeinteractive.com/ , just you don’t need to have icons, and your text can be longer and maybe centered.

Qode

Hello,

Try using this css in Qode Options -> General -> Custom CSS field:

.q_message .message_text {
    margin: 0 auto;
}

Qode

Worked ! Thanks a lot

You’re welcome

Hi,

Yes, you can use Top Bar ( Header Top) to display some custom menu or links in it, at the very top of your site , for example like here (you can of course have different menu at the top from the main one) http://bridge29.qodeinteractive.com/

Qode