554 comments found.
Hi im getting some problems with the demo content .. all the images it loads to my site are greyed and the home pages arent loading
Hello! We don’t provide demo images in the import, its mentioned on our item page instead we load grey image placeholders. You can only see pages and posts structure. Did you select home page in Front page settings? Please read the documentation that comes with the theme for obtaining information.
ok re images … “home” is not coming up in the setting that i imported . its not in the drop down list
You can select any page from the list as the Home. We use Landing page as the Home one http://prntscr.com/cf7nhr
I have the soho theme installed and imported the content but the images or pages have not imported, they are all blank. There are no actual pages in the import either?
Hello! All the content is right in the import file, the images are not included in the theme pack, it’s mention on the item page, though we do import the grey image placeholders instead. Please read the documentation that comes with the theme. Thanks
should there be pages in the import? it has added posts and galleries and testimonials but no pages.
It sounds really strange, yes, all the pages should be imported. Please provide your site credentials and we will take a look. Thanks
[removed] – can you see why the import is not working correctly. There are no imported pages. thanks.
Hello! Please don’t publish your website access in comments section. This isn’t secure. Please send the access and details to support[at]gt3.zendesk.com
With this theme is it possible for the user to see a photo number or something, so if they would like a photo removed from a gallery they can quote a reference number?
Hello! Unfortunately, the gallery images don’t have photo numbers.
Would they have captions or show the image file name which the customer could use as a reference?
You can add some text http://prntscr.com/ccxt87
Would you have to do it to each individual photo? We are looking to upload 200-300 per gallery!
Yes, you have to do it for each photo.
Ah ok. We will have to look for another theme, would take too long to change all the titles. Shame, as we liked the look and feel of this one.
Thanks for your feedback. We will take all the info into consideration.
Ican,t see my portfolio posts apears the 404 error page
Hello! It can be a permalinks issue, please provide your wp-admin details and we will take a look. You can send them via a contact form on our TF profile page.
i have another problem with my portfolio categories, for example if i ckick motion grafichs it doesn´t show me anythin and if i click MAKINGOF/EVENTOS it sends me to another page and after that the other categories doesnt work. this is the portfolio page http://borjanv.com/trabajos/
Hello! We tested the page you provided. Unfortunately, I can’t restore the issue you are talking about. The categories on your page are not active.
What do you mean with not active?
You said ” if i click MAKINGOF/EVENTOS it sends me to another page and after that the other categories doesn’t work.” MAKINGOF/EVENTOS are categories. They are not clickable. Hope I was clear.
ok, sorry about my english. and what can i do? its not possible to restopre the problem??
What do you mean to restore? If you provide your wp-admin details we will take a look.
Hi, I cannot install the required plugins on a multisite installation. “Can’t access page…” Please Help
Hello! We need more details on this. Please provide your site credentials.
hello, how i can hide in blog posts header information such as “categories” “author” “date”? thanks in advance
you say me to see in forum, but there isn’t a specific response to my request
Please post all your tech related questions at the forum. This is general questions area. Usually we don’t provide tech details in comments section. All the next tech requests will be supported at the forum only. Please hide the info in the theme.css line #3125 .blog_post_preview .listing_meta, .blog_post_preview .listing_meta span, .blog_post_preview .listing_meta a { color: #bababa; display: none !important; }
Hello, it’s possible to custom footer with somes inks pages?
Hello! The footer doesn’t support functionality to add any widgets or links.
hello, how i can hide in blog posts header information such as “categories” “author” “date”? thanks in advance
Hello! All the tech requests can be posted at our official support forum http://forums.gt3themes.com/ Note, this type of request was discussed you can search the answers at the topics.
Hello, i would insert in my site an archive of porfolio instead blog archieve. It’ s possible to do this?
If isn’t possible with resources of this theme, is there an plug-in for this my need?
I attempt your reply
Thanks in advance
Best regards
Hello! Portfolio section doesn’t support archive functionality. Unfortunately, we never worked with this type of plugins. I can’ suggest any one.
Hello, i have a problem. I would insert a gallery in my blog post with gallery portolio styles, becouse I do not like blog gallery styles Is’ possible to do this?
I attempt your reply
Thanks in advance
Best regards
Hello! Can you please be more specific?
In summary, as you have just written to me in another comment that you can not handle the pofrtolio as a blog (tag, archive, calendar widgets), I would create a post blogs and create inside a galleries with portfolio templates like “Ribbon” “Flow” “Fullscreen Ribbon”
The layouts can be used onl;y in Portfolio postsd. Blog posts are simple articles. You can’t duplicate Portfolio functionality in posts section.
I’m wondering if on the gallery page with the SOHO theme (seen here http://gt3demo.com/wp/soho/portfolio-grid/), when showcasing videos, is it possible to have a layout like this on the page:
TITLE of type of Videos
(Displayed as normal ) Video 1 Video 2 Video 3, etc
TITLE 2 of type of Videos
(Displayed as normal ) Video 1 Video 2 Video 3, etc
How would I do that?
Hello! You provided example of the Portfolio page. Portfolio and Gallery are different sections. Sorry but I don’t understood what you mean under this “TITLE 2 of type of Videos”. Can you please explain in details?
Hi I guess I made this more complicated but when showing “all” I’d like to be able to divide the videos into two sections and have a heading/title on top of both to explain the videos below. Is this possible?
You can divide the videos using categories. Unfortunately, there is no way to add heading into filtering result.
hi, how to import the demo content? I tried soho>general and xml but in my media I find only null image.
Hello! This is not the issue. We don’t provide demo images, you can see only pages and posts structure.
Love the theme, was wondering can i add a paragraph or two of text with each photograph, that maybe tells a story .. I want to use this for my travel photography and without the stories the photography doesnt quite fulfil it
Hello! What do you think about the portfolio posts layout? http://gt3demo.com/wp/soho/portfolio-1-column/
This isn’t as cool as the main theme style 
doesn’t tell the story the way it should. The image should start the story and the accompanying text should be the journey
All the available theme layouts you can see at our demo. Unfortunately, we don’t have the one you want to use
hi, I’m really interesting by your theme. Is it possible on the first page as http://gt3demo.com/wp/soho/landing-striped/ to have two picture (very clear) without the colors (grey and yellow or more transparent) ? Thank you
Hello! Here is image example http://gt3demo.com/wp/soho/team/
Hi, id like to remove the post date from some of the blog posts that I put up, how can i do that? Also, when I post a video to the portfolio, the format is off, it doesnt play on the screen but instead is shifted to the side where you can only see half of the video. How do I fix this?
Hello! Unfortunately, the date can’t be removed only for some posts. It will be hidden for all ones. Can you please provide a link where the video issue is?
Hi. OK, how do I remove it from all of the posts? Sure, theres a link, is there somewhere I can send this privately?
Let us know your email and we will let you know how to do that. You can send it via a contact form on our tf profile page
Hi, my site works on chrome and firefox, but doesnt load photos when opened in safari, how can i fix this?
Please provide the link to your website. Also, please specify which version of Safari you use.
The version of Safari I’m using is Version 9.1 (11601.5.17.1). I’ll have to give you the website is sojuafrica.com. ill have to give you the page password on a private method as the page im talking about is password protected.
Sure, you can use the contact form on our TF profile page.
We tested your website is Safari it works like a charm https://www.dropbox.com/s/tiy1i0acmkidn6v/safari.jpg?dl=0
For example, in portrait mode to see photos around the head and not the neck
Please reply under your first comment. Can you provide the link where I can see the described photo in portrait mode?
I’ll try, but the site is not yet online. The problem is that for the preview just the center of the picture is taken and a portrait of the head above the vertical
I need to see it. Please provide a screenshot. What are the dimensions of original image?
How can I sent the screenshoot?
Please send it to support[at]gt3.zendesk.com
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Sorry there was a typo. I changed it support[at]gt3.zendesk.com
Hello I bought the SOHO – Fullscreen Photo & Video WordPress Theme. How can I move or zoom the position in the preview pictures of the galleries?
Hello! We use Swipebox for Galleries. This script doesn’t support zoom. Where would you like to move the image?Please provide details.
GT3 Page Builder does not work. It won’t show the options at bottom of pages. It shows title bar but nothing else.
Hello! Could you please provide the screenshots and type of the page you are referring to? Did it happen after theme update or some changes in the theme? We need more info to better understand what you mean. Thanks. p.s. please note that the support has expired http://prntscr.com/bs02tk
Hi, I just purchased this wordpress theme because I loved all of the features. I’m pretty much trying to recreate the look in the demo, save for the photos and colors. How do I access that through wordpress customization? All Ive been able to do so far is edit some menu names but not the layouts or anything. Im a novice at this so I need some guidance, thanks.
Hello! I suggest you to read the theme documentation. It is included to the Main zip package. Please watch the videos https://www.youtube.com/playlist?list=PLjzPsBewXSSM_Vxtj-MGMhkXBSiF0wpyG
Hello. I have a pre-sales question please. My client has found your theme and would like to use it but first we need to know please if it is possible to put vidoes into the masonry with margins gallery. I understand that these would need to come from vimeo / youtube but can this be done – out of the box or if not then with customisation? Thanks very much, Joel
Hello Joel! Can you please be more specific? What do you mean under “out of the box ”? The Gallery is based on a special script that opens all items in lightbox.
Hello. Thanks for such a rapid response What I mean is can i put video’s into the masonry gallery as well as static images? In a similar way to how you have used video in the background for the homepage in the home bg video preview? By out of the box i mean as it comes using default settings? And if not then do you think this could be done with customisation? Thanks very much, Joel
This is the backend of the Masonry Gallery template http://prntscr.com/bpjdun It displays items from Gallery section http://prntscr.com/bpjeck But the video can’t be listed as the images, you need to upload a cover. We use the Image/Video Background template in the home bg video preview http://prntscr.com/bpjfec What default settings are you talking about? Sorry for my questions, I am trying to understand you and provide more details.
Ok thank you. I think that answers my question. By default settings i mean if i buy your theme and set up a masonry gallery can i put vidoes into it without doing any custom work. From looking at the screenshots you have sent I think the answer is no. What my client wants is something like this: http://huge-it.com/wordpress-video-gallery/ so in the same masonry gallery there would be some static images and some videos but ideally they would play on the same page. Having them play in a pop up window may be ok. Would it be possible to manipulate your theme so that we could manually change the link for an image so could use a cover image and then have it link through to the video in a pop up running from vimeo? Or possibly using the plugin i sent the link to – I’ve never used it so I don’t know how it works yet…
You can play video only in lightbox. Sure you can change the image in the item listing to any that you wish.
Btw, you can also use our free gallery wordpress plugin to test https://wordpress.org/plugins/gt3-photo-video-gallery/ it supports masonry as well.
Hi there,
We love your theme and would love to purchase it to showcase several film projects! I just have a question: For self-hosted video uploads, does the theme support ”.mov” videos in H.264 compression (or only MP4)?
Thanks! Sofia
Hello! The theme supports Vimeo and Youtube videos. It doesn’t support custom video players used for self hosted videos.
Thanks for the quick reply!
Thanks for your interest in our product. Have a great day!
