3569 comments found.
Hi,
I really like the look of this theme but have a few important questions:
1) Is it possible to customize the checkout fields? I have ‘Woocommerce Checkout Field Editor’ which lets me change the label and placeholder values in the form. It has worked with themes I’ve tried so far so I am hoping it is also compatible with yours. I noticed your checkout hides the label and only includes the placeholder.
2) Is it possible to use a custom functions.php in a child theme? One change I would like to make is to move the price and add to cart button above the product summary in the product page, using standard Woocommerce hooks.
3) Is it possible to have a distraction free checkout without header/footer? I customized my existing theme to achieve this using theme hooks in my functions.php but those hooks are unique to that theme.
Thanks
Hi there,
1. We have not officially supported this plugin but I know most of our users have used this plugin to modify the look of the checkout by adding/removing fields.
2. That’s possible, using the Child theme is the best thing you can do when you want to modify the theme, and Aurum has a child theme.
3. We can achieve something like this with custom CSS.
Kind Regards,
Art
Dear Laborator, Once my friend putted an order on my product website an auto responding email generated and sent to him on placing order. I want to change that auto responding email and message “thank you for ordering us” . Also need to change the email in auto response generation email.
Hi nation92website,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi there,
we are going to create a woocommerce product page that should be able to dynamically update the product images based on the product configuration. As this includes arbitrary user input (eg. name, birthdate) we need to generate these images on the fly and can’t work with pre-generated images as we have theoretically an infinite number of possible images.
Once these dynamically generated image is displayed it should also appear on the users cart once the user has added the product to it.
Can you please give us some starting point how we can implement this within the woocommerce framework and your theme?
Thanks in advance,
Christian
Hi Christian,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hey! been using your theme for a while but there is 2 issues i have found.
thisisnvng.com is my website
1. when you hover over the shop tab the image only loads the top and bottom part not the full thing.
2. the api connection doesnt work to activate visual composer so i can’t edit my pages.
regards shivam
Hi Shivam,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hey, i haven’t really asked for much help during the license period but this seems a bit unfair you guys are pretty much indirectly stating pay another $41.30 dollars to get a simple question answered. I’ve tried to open a ticket but it doesnt let me says support expired. Utter b.s way of making more money for your theme.
Hi Shivam_Patel28,
We have moved the item support there (as many authors did), is because the theme is shared in many places for free as a nulled and scripted versions in an illegal way so if they have a problem we don’t want these users to have the same privileges as the users who got the theme in a legal way so they can’t register without a purchase code in our support forum.
1— Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
You can upload screenshots on this site if you don’t know any other service.
2— Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer, Revolution Slider and Layer Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,
You never need to buy any premium plugins that comes with our theme
Just make sure that you are using the latest version of Aurum (2.9.4), we will release a new update very very soon and it will have latest version of Visual Composer too.
Kind regards,
—Ylli
Hello.
Aurum theme lastest version is working fine on php 7.0 ? could you check, please.
Thanks
Hi codemstory,
We haven’t tested it yet, but we think that it supports PHP 7.0. If not, it will completely support it on the next theme version 
Kind regards,
—Ylli
Support expired, but it seems the following does not work correctly. ‘Item thumbnail preview type: Product Gallery slider’ is not loading correctly. ‘aurum/assets/js/aurum-custom.js’ -> ‘function initShopHovers()’ -> Effect 2 (gallery slides). It append the ’<nav></nav>’ to the element but fails to add ’< a href=”a”>< / a>’ to the nav. Adding and removing the img class ‘active’ is also failing. How to resolve? Not sure if i have to change anything on the theme settings because your documentation is seriously lacking content: http://documentation.laborator.co/kb/aurum/shop-aurum/shop-settings-2/ I created a new subdomain with a fresh WP with Aurum and some demo content, their i also have exactly the same problem.
So after a few hours debugging, I found the problem myself….. ‘aurum/assets/js/aurum-custom.js’ -> row: 367. ’$images = $el.find(’.item-image > img’)’ will not find the images because the html is: ’< div class=”item-image”>< a>< img />< img / >< / a>< / div >’. So replace it with: ’$images = $el.find(’.item-image > a > img’)’ OR ’$images = $el.find(’.item-image img’)’. Now it’s working correctly.
Hi qariens,
We are happy to hear that you managed to fix the issue, and thank you for sharing the fix with us
Kind Regards,
Art
You’re welcome. I noticed 1 more thing with the thumb gallery slider. When you for example slide to the second img and then return to the first one. It trows a get 404 error: “GET http://domain.com/collection/undefined 404 (Not Found)”. I assume this is because the lazy loading option tries to load an already loaded img? It only happens with the first image. Can you confirm that these issues are fixed with the next release? So I dont have to add it to my ‘Update changes list’. Thanks.
Hi qariens,
We have fixed this too, you should see a fix when we release next version of the theme
Kind regards,
—Ylli
Thank you for the reply. I like working with the theme, good product.
Kind regards, qariens
Hi qariens,
I’m glad to hear that
Kind regards,
—Ylli
Hello. Love the look of Aurm. But have a question before purchase. Is it compatible with Wordpress4.6 or will it be in near future? Best regards and thank you for your time, Gerry
Hi Gerry,
Aurum 2.9.4 is compatible with the latest version of Wordpress, but we will release another update to our theme that will be 100% compatible.
Kind regards,
—Ylli
Hi Support Team,
does Aurum support “WooCommerce Multilingual – Version 3.8.5”?
I have just registered and installed this version.
Kind regards, Christian
Hi Christian,
Yes our theme supports this plugin, and we haven’t heard any problem reported by any user.
P.S: If you need our support in the future, please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi, Is there a way to turn off the mobile version on this theme? It may sound strange but I really need this option before I buy the theme.
Hi juicypen,
I’m sorry but this is not possible natively on the Theme Options, but maybe we can add you the code to make it possible for you.
Kind regards,
—Ylli
I like your theme, but I need an option for my customers to choose the version on mobile devices: mobile and desktop. Most of my clients want to use desktop version of the website in their cellphones. Is this possible to do somehow? And if it is paid option, how much will it cost? Hope we can sort it out somehow cause | really like the theme and plan to purchase couple licenses for my clients. Thank you in advance.
Hi juicypen,
Our theme uses latest Bootstrap and is a responsive site, this is the first time that any user ask for this request. Maybe we will add this on functionality in the future but this option is not available for the moment.
Kind regards,
—Ylli
Your 1st reply was: maybe we can add you the code to make it possible for you. – what kind of code you meant then?
Hi juicypen,
Yes but then i talked to my team-mate and he was saying that is better if we say to this user that this is not possible, because it requires some code changes, and we don’t have that free time to make those modifications.
Hope for your understanding!
Kind regards,
—Ylli
On the theme demo I see ‘Author Information’ but after installation the products pages dont show such information. How do i get this done because I am using the books demo and will need that urgently
Hi nanakwame,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello, I’m not at all happy with your support times!! I have two open support tickets with you since seven days and no one has even bothered to reply to them. Is this bad support normal for you?
Hi srwhl,
Maybe you didn’t saw the message on our support site or on our themeforest profile but we where on vocation and we just got back today, so we will reply clients tickets from Monday
Thanks for your understanding!
Kind regards,
—Ylli
Hi. I’m getting the following error when I try to install using envato market plugin:
Install package not available.
Hi MichaelAlhilly,
I can see that you have wrote this comment on our support system. We will reply to your ticket on our support system very soon.
Kind regards,
—Ylli
Thanks!
I enabled https on the site but the home page is not totally secure because your slider elements are http instead of https. How to fix?
Hi arphaus,
I’m sorry but i see that you don’t have ”Purchased” badge for this theme listed next to your name. Maybe you have added your comment with a different username.
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi there, we have contact you 8 months ago regarding Mobile issues we have. The widgets are overlapping the products categories and subcategories images and content – we have been told back then that you will fix this on next update. The problem remains the same as you can see for yourself… https://cctv.space/
please help us (we are well aware to the fact our support period is over but since you haven’t really solved this issue we ask again.
thank you
Hi safezone24,
Where exactly this problem is happening please, can you send us an screenshot?
You can upload screenshots on this site if you don’t know any other service.
Kind regards,
—Ylli
Hi safezone24,
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
hello, how can i add new google “font family” list to custom heading element of visual composer? font list very limited
Hi prigione,
Sorry for the late reply but we where on vocation as you may have seen the message on our profile and on our support forum. We just come back and we will continue our work from Monday.
Please just write a ticket on our external support system, and we’ll be happy to assist.
Kind regards,
—Ylli
Hello, I sremoved by mistake the minicart url code of my aurum theme, could you please send it back to me so I will paste it or explain me where I can find it ? pleeease !
Hello!
i want to use infinite scroll in the shop page. Is that option possible?
Or i have to develop it.
Hi Foleas,
Unfortunately this feature is not available in Aurum.
Kind Regards,
Art
Hi!
I want to use your template but in another language—NOT in two or more languages (as you would with WPML), but only one language that is not English.
Is it possible to host the template in Spanish without using WPML? Do I have to translate everything manually?
Thanks!
Hi alexgallego98,
It is possible to use the theme in any other language but you will need to translate the theme strings and words that aren’t translated, some words will be automatically translated as they are part of WooCommerce and WordPress which have their translation files included.
To translate the theme strings you will need the Loco Translate plugin which is a free and great translation plugin.
Kind Regards,
Art
hi, i have added a few widgets to the sidebars i want, it’s all shown except price filter May i know what’s the problem with it?
Hi leezen92,
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
In your theme parent menu items seem to be unclickable. How can I make them clickable?
Hi arphaus,
We use comment section of the theme only for pre-sale questions.
Please just write a ticket on our external support system, and we will reply to you as soon as possible.
Kind regards,
—Ylli
