460 comments found.
Hey GREATIVES, we appreciate the latest update, especially the “Logo-on-Top” issue (centering). Works fine on Chrome… but unfortunalety NOT on Safari…
Hello there!
Thanks for your feedback! We will check and bookmark it for the next release. If you need anything else, please use our Support Forum as we provide support only there 
Best Regards.
Your support site is not accepting my purchase code that I got from the TXT file downloaded in my Code Canyon account.
Have a question about parallax shown below:
Not seeing how to use Parallax.
When I visit the “Parallax” page on my install as an example there are no parallax options. Can see this page here: http://lovemychakras.com/parallax-sections/
I don’t see the Parallax as a Visual Composer option. The documentation has nothing on using the Parallax.
How can I make this happen?
Hello there,
The Ticksy support system was updated recently so I suppose that it was a temporary problem. Could you please just try again to submit a ticket? Thanks in advance
In the meantime, you can also check this article in our Knowledge Base about the background row options.
Hope this is helpful!
Best Regards.
Hi, I have imported the Hawkbill demo to get the style of the overlapping image on the red and grey background below the vide intro. But this is not added in the demo import. How to achive that function?
Best regards
Hello pidde85,
Thanks for using our theme
Our support agents will be happy to help you in our Support Forum as we provide support only there.
Best Regards.
Which languages are this theme available in?
Thanks, Kim
Hello Kim,
Thanks for your interest!
Blade is ready for translation into any language and it is fully compatible with the WPML and the Polylang plugin. Additionally, in the Blade folder are included the .po/.mo files for the following languages: German, Spanish, French, Italian, Portuguese.
We look forward to having you on board!
Best Regards.
Hi, if I used gif in featured portfolio image. Will it appear correctly like gif or static jpg image?
Hello there,
We do not recommend this for the portfolio overview. In the single portfolio items you can have whatever you wish via the shortcodes (page builder).
Thanks for your interest
Best Regards.
Can you give me a reason why is it not recommended? Is it not recommended but possible? I need my portfolio archives look like this http://tinyurl.com/zp4v64j
You will have the gif image in the overview but I am not sure that the isotope layout will work with the proper image sizes -http://prnt.sc/cepwsg . We are always honest with our potential customers
Cheers!
Ok, great job. I’ll be buying this theme later. Thanks a lot!
You are welcome! Cheers
Hello,
I have a pre-sales request. I would like to test out the theme’s admin area to get a feel whether or not this would be a good fit for our project workflow. Please let me know if this is at all possible. Thank you.
Hello transattic,
Unfortunately, this is not possible. You can check our Vimeo Channel and read our customers’ reviews in order to have an idea. Thank you very much for your interest
Best Regards.
Hi!
My client bought this theme but the backend (VC) is very very slow, it takes 4 minutes to change something, is a really long time to edit something, and when the edit is over, I have to wait other 4 minutes to edit another thing and is very irritating, I can’t wait that long to edit the columns, texts, images, anything…
What is happening?
Thanks!
Hello there,
Thanks for using our theme
I am not able to confirm such an issue at my end and, mainly, none of our customers has ever mentioned something similar. Please double check that you are full updated (theme and required plugins) and deactivate any 3rd party plugins you may use. If the issue persists, please use our Support Forum as we provide support ony there. Our support team will be glad to help you!
Best Regards.
Hi, Please, how can I make always fixed/visible the top nav menu in mobile and desktop view? Thank you, Israel
Hello r4elti,
Thanks for using our theme
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. Our team will be glad to help you.
Best Regards.
I can’t post to your support ticket system. It says “Sorry, that purchase code doesn’t seem to be valid.” but I submitted a ticket previously with the code I have and it worked.
Hello there,
It seems that there is a temporary problem with the Ticksy support system (unfortunately we do not handle this). We will try to contact their support. Thank you for the kind understanding and patience
Best Regards.
I have a problem that suddenly appeared when I migrated the site to a live domain, for some reason the ‘Feature_Element’ in the ‘Feature_Section’ of all my pages has dissapeared, I have tried to input again but nothing saves??? Please respond asap as I have tried everything and can’t understand the issue? My support has run out so therefore can’t comment on your forum… Regards.
Hey there,
Hope you are fine
I am afraid that it is not a theme related issue as we are unable to take care of the migrations that our users make. I am pretty sure that it makes sense. Additionally, we do not provide support here as our support team is located in our support forum and not on this area. This has nothing to do with your support expiration – just our policy. So, if there is anything that we can do to help you further, please use our Support Forum. Our team will be glad to take a look even if it is not a theme related issue.
Best Regards.
?Header Logo and Menu Issue? – I need help on the header logo and menu items cos when in different resolutions, they are overlapping you can see in our site http://www.biowood.co.uk/?. Also in mobile version it will overlap.
Price display ? – For the price display for products that are variable products, instead of displaying the price range, I want to display the lowest price only like “FROM £168.00?” instead of “FROM £168.00–£446.88?”. You can see example here: http://www.biowood.co.uk/product/kiln-dried-logs/?
Product category listing issue? – In this page: http://www.biowood.co.uk/local-delivery/? for local products, it is displaying all products. It should display only the products under local category.
Hello there,
First of all, thank you for using Blade.
Your site appears down for some reason. In any case, could you please open a ticket in our Support Forum since we do not provide support in the public comments area? Our support team will be glad to help you.
Best Regards,
Chris
Site is up now.
?Header Logo and Menu Issue – I need help on the header logo and menu items cos when in different resolutions, they are overlapping you can see in our site http://www.biowood.co.uk/. Also in mobile version it will overlap.
Price display – For the price display for products that are variable products, instead of displaying the price range, I want to display the lowest price only like “FROM £168.00?” instead of “FROM £168.00–£446.88”. You can see example here:http://www.biowood.co.uk/product/kiln-dried-logs/
Product category listing issue – In this page: http://www.biowood.co.uk/local-delivery/ for local products, it is displaying all products. It should display only the products under local category.
Hello there,
I had not realised that your support had expired. That is likely the reason that you have presented the same questions in the public comments area. Reason we ask our clients to use our support forum has not to do with the support expiration – just with our policy. There are several reasons why we cannot provide support in this area. We cannot use screenshots and provide shortcodes easily, this is not a safe environment in case there is a need for provision of credentials, and most importantly, our support team is located in our support forum and not in this area. The role of the agent that answers in the public comments area is to answer to pre-sale questions and make sure that the potential customer fully understands what our Theme can/cannot do, so he/she is fully informed prior purchase.
Best I can do for your questions is to give you a brief guidance:
Header Logo and Menu Issue: Please have a look at the Responsive Header Options you have available through Theme options and play around with the relevant settings.
Price Display: This looks like a Woo Customisation. Our support team could – if it was something easy – or could not offer some help for this matter. I cannot be sure since we do not offer free-lancing services and do not know if this is a simple customisation or not.
Product category listing: Please make sure that you are using the correct VC woo element and have set the relevant category to be shown.
I have to add that our support team is responsible for matters that have to do strictly with our Theme.
Thanks in advance for respecting our policy and sorry for the inconvenience caused but we do not make the rules for the support policy, Envato does.
Best Regards,
Chris
Hi, thanks for the great theme!
I set up google maps, but I get an error message: “Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”
I cannot see the maps, only this message…
Thanks for helping me!!!
Hello there,
First of all, thanks for using Blade.
We would appreciate it, if you could open a ticket in our Support Forum since we do not provide support in the public comments area. Our support team will be happy to help you.
Best Regards,
Chris
P.S: In the meantime, you could search our Knowledge Base for related articles.
how i can create a custom form?
i have insert api key in the theme option but the don’t alert me about update. my blade theme is stopped at 2.2.2 version
Hello cotinimo,
We would greatly appreciate it if you use our Support Forum for any kind of support you need instead of the public comments in order to have a more detailed and step-wise guidance. Our team will be glad to help you
Best Regards.
Hi, thanks for the great theme! I set up google maps, but I get an error:
“Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”
Thanks for helping!
Hello there,
First of all, thank you very much for using Blade.
We would appreciate if you use our Support Forum since we do not provide support in the public comments area. Our support team will be happy to help you.
Best Regards,
Chris
Hi to all the Blade’s team !
I love this theme (and Osmosis too !), so I am looking forward to buy this theme for my new website 
!
Though, I was wondering something : is it possible de desactivate/take off/shut down all the parallax effects ? I mean, on every landing page you got, some text appears when you’re scrolling down. Is there any way that all the page appears loaded ? It seems to me there is too much movement effects in the theme.
Thanks you very much for your quick reply.
Looking forward to hear from you!
Regards 
Hello there,
Thanks for your message!
I am not quite sure if you mean the CSS animations or the Parallax effects. However, you can disable both of them. Shortly, you can easily create any page with no animations and effects.
Hope to join us soon
Best Regards.
Thanks for your reply. If I understand well, you confirm that it is very easy to disable any kind of animations and effects on any page? Thanks,
Regards,
You are welcome! Sure you can enable/disable the animations per element. I think that you have not any issues with the animations in Osmosis, am I right? Consider that Blade is much more powerful to see what I mean. Hope this makes sense
Best Regards.
Hello, after the update my shop items products are missing spots. For example my shop item listing is three columns but on some rows the product is skipping.
Hello there,
Since I am not able to replicate this issue at my end, could you please check if you are updated (both theme and plugins)?
Best Regards
P.S. Have in mind that we provide support only on our Support Forum. This has nothing to do with your support expiration – just our policy.
hey guys! I have some serious issues with scrolling panels (rows) and the links for them working. I am happy to log a support ticket but before I can I must renew my license…...SO if I do this, will you be able to help? Dont want to spend $40 on being told you cant help me! x
Hello there,
Hope you are fine! I am not quite sure what the problem is as the Scrolling page works fine http://greatives.eu/themes/blade-v2/scrolling-page/ . Are you sure that is a theme related issue? If you found such an issue, we are here to help. In case that you mean a customization, unfortunately, we are not able to help as we do not provide freelancing services.
Best Regards.
Hey Guys!
Sorry I wasn’t clear The scrolling sections are working (they scroll and the little dot nav moves the items etc). I am having issues Linking to these sections in the MENU and linking to these sections from the menu from other pages.
I have set up a brand new install on Blade with demo data to make sure that its not just a problem with my site. Like I said, more than happy to buy additional support and log a ticket, I will outline the issue here and then you can tell me and ill paste it into forum after renewing
Scenario:
My client has a home page with 5/6 scrolling sections. Each Row has been given and ID like “clients” or “who”. They have a few other static pages. They are using the HIDDEN Menu. In the menu, they wish to have links to ROWS on the home page, ie “Clients” In the menu, they also have links to the static pages.
Issue one:
We have created the menu, with some static pages, and also custom links like http://www.tonicpit.com/testsite/#whoIf you are on the home page, open the menu and click one of the custom links (all linking to rows on scrolling page), nothing happens.
If I change menu link to just #who (remove URL) the scrolling link DOES work on the HOME PAGE, but on any other page (like from contact page) the link is broken (because does not have full url) and shows like http://www.tonicpit.com/testsite/contact/#who
Summary: Cannot link the scrolling panel sections correctly to get to them from any page.
Issue two:
If you are on a static page other than home page, ie http://www.tonicpit.com/testsite/contact-us-iii/ and then you open the menu, and click on a custom link ie http://www.tonicpit.com/testsite/#clients – you are then taken to home page, but the scrolling panel is now up top (order of panels is ignored, it does not scroll you down to relevant panel).So for example, the “CLIENTS” panel is 3rd on my home page. Yet if I click on “Clients” in menu from contact page, the CLIENTS panel then shows FIRST, instead of 3rd in order.
If i then scroll DOWN to end of scrolling home, there are BROKEN rows (full white rows). I believe this is something to do with order being ignored.
Summary: If you are on a static page, and click a custom menu link item from menu, it takes you to home page but the order of the scrolling rows is wrong and there are broken panels.
You can see this all happening here: http://www.tonicpit.com/testsite
Please let me know if you can assist, I need to be able to link to the these panels from the menu and need to be able to access them from other pages without breaking the home page.
Hello there,
This is clear enough now! However, we would greatly appreciate if you use this contact form for so long descriptions. Thanks for that
I am afraid that the main point here is that you are not using the Scrolling Page feature properly. This is a special feature (read more details here ) that you must NOT mix up with the classic menu bookmarks(links). This can be used ONLY for automatic one page scrolling as there are dynamic IDs with full-screen rows which makes the classic scroll useless. Shortly, you have to try the classic one-page functionality for what you are trying to achieve.
Hope this makes sense!
Best Regards.
I am looking to create an ‘Auto-Fill’ for the Billing / Posting address form, using WooCommerce.. Would this .java work?
$(document).ready( function() { $(‘billing_postcode’).attr(‘type’, ‘tel’).attr(‘autocomplete’,’postal-code’); $(‘input.card-number’).attr(‘placeholder’, ‘•••• •••• •••• ••••’).attr(‘autocomplete’,’cc-number’).attr(‘type’, ‘tel’); $(’.card-cvc’).attr(‘placeholder’, ‘•••’).attr(‘autocomplete’,’cc-csc’).attr(‘type’, ‘tel’); });
Look forward to hearing from you..
J
Hello jezjones,
We would greatly appreciate it if you do not use the public comments for any kind of support you need as we do not provide support here. Our team will try to help you via the email you have sent for your customization. Thanks for your understanding
Best Regards.
yes of course but my support ran out last month???
This has nothing to do with your support expiration – just
our policy. There are several reasons why we cannot provide support in this area. We cannot use screenshots and provide shortcodes easily, this is not a safe environment in case there is a need for provision of credentials, and most importantly, our support team is located in our support forum and not on this area. Sorry for inconvenience caused, but we do not make the rules regarding support, Envato does! However, this does not mean that we will change our policy. Hope this makes sense
Best Regards.
Hi Greatives Team,
I have your Blade Theme and I found a bug and I need fix, its very important.
When i set a page as Private Page with Key and I open this page it is all white.
After I analyzed and found the problem, the plugin Blade Extension was the problem.
You can fix it?
Thanks,
Best Regards,
Victor Magalhães.
Hello there,
First of all, thanks for using Blade.
When you say there is a bug, is something off via using standard Theme and bundled plugins or we are talking about some sort of incompatability between our Theme and an external plugin? Those two are two completely different issues. In any case, could you please open a ticket in our Support Forum since we do not provide support in the public comments area?
Best Regards,
Chris
Hello Chris, is a theme plugin (Blade Extension), you can try in https://www.bcomb.com.br/apae-relatorios
Hello there,
Blade Extension is a core plugin of our Theme. It seems that you use a 3rd party plugin for this page. Please respect our policy and open a ticket in our support forum. We do not provide support in the public comments area. There is a dedicated support team in our support forum.
Best Regards,
Chris
Alright, thankss
Cheers
Great theme. One question . . . on the hidden menu (anchor) the active page is not highlighting. Is there a way to specify a color for the active menu item? I see in the color customizer hover states, but not active states. Thank you!
Hello there,
First of all, thanks for using Blade.
Could you please use our Support Forum since we do not provide support in the public comments area? Our support team will be happy to help you!
Best Regards,
Chris
