452 comments found.
Hi. Is it possible to put lyric for each song? Thank you
Hi, unfortunately, at this moment is not possible to add lyrics for album songs. There is not special functionality for this, you can only add them to the album text content.
Hi, presale question: does the theme have Soundcloud integration features, or I need to copy the iframe from Soundcloud and past it in posts? also, does it support WPML or RTL? thanks
Hi, for the album post type you need to copy the SoundCloud iframe code and paste it to the dedicated edit field in the album edit page. Related to WPML: the theme was not tested with this plugin, but I know there are several customers using it. If you have any problem with this plugin, I will support you. Related to RTL: the theme does not provide this option. Feel free to ask if you have more questions.
Hi ,
I want to customise my website but Visual Composer does not work anymore and says that needs update.
It does not allow me to add any element! why it does not work with the current version ?!
Best regards
I forgot to ask is it possible to have sub Gallery for a Photo Gallery ?!
Hi, please make sure that you have the latest theme version installed. If not, please update the theme and the plugins that are coming with the theme. The latest theme version comes with the most recent version of visual composer plugin. If you need more details about the update process, feel free to mail to support@smartwpress.com
You can create and save a Photo Gallery, and add it to a certain photo gallery category. You can also edit and add photo gallery categories.
Hi ,
Tanks for your fast reply, I have download the latest version and installed it but it still not working !
I should add that I am using a child theme which you sent it to me. for customising some parts.
About the photo gallery I was using like that but I wanted to know is it another way for it.
Thanks
The child theme do not break visual composer functionality. Please send a mail to support@smartwpress.com with details and login credentials, and I will take a look. Did you update the plugins as well?
I have sent the credential for “AjamMusic” website. Thanks for you fast responses.
Thanks, I will check this later on. Keep in touch.
Simply ad your music to the upload are on the album post type. Please take a look on the dedicated documentation page: http://smartwpress.com/jamsession/jamsession-theme-documentation/5/
The XML files won’t install .Getting a lot of ‘failed to import’ . Is there a reason why the installation isn’t working correctly ?
On a normal web server configuration, the installation works out of the box. You can get “failed to import” message for various reasons. If a file was already improted, it will not be imported twice, or if you try to import woocommerce products, and you do not have woo commerce installed, you will get this message. The problems with importer might alsow be connected to the php memory size on your web server. JamSession importer is an extended version if the default WordPress importer, and low php memory size can cause trouble when trying to import one of the demos. Please send me a mail to support@smartwpress.com with details (url/login) and I will take a look and try to install the demo for you. Thanks, Alex
https://youtu.be/XYZ?start=20&end=40Also, an option to turn on autoplay would be nice.
Thanks, great theme!
Hi, thanks for the idea, I will consider this for one of the next updates. Related to autoplay, this is useless for iOS devices, because autoplay is disabled.
quick questions one more time again mixcloud icon. Any plans to make one and when? Talking also about social icons I have problem to add icons to home page when I’m using slider as a template. I am not able to add widget with social icons there..
Hi, please send a mail to support@smartwpress.com related to your issues with adding icons on home page. Please offer more details. Thanks
Hi guys, I purchased your beautiful theme last night, impossible to import the demo content. I already sent you an email from productos2.0@gmail.com Thanks!
Hi, I’ve sent you a mail, please check your inbox. Thanks.
Yes I read it and replied back. Thanks
Thanks, I’ll take care of it in several hours.
just a quick question… the top menu has a purple shadow background. can i change that to a white shadow?
Hi, can you please send a screenshot by email? – support@smartwpress.com Thanks.
I can not install the template workpress ” Jam Session Extended” don’t works. Pleace I see more people have the same problem.
Hi, I’ve released a new theme version with an improved version of the importer(4.7). Please make sure that you have the latest theme version, and if the problem is still there, please send a mail to support@smartwpress.com with credentials, I will take a look. The importer works, but since it downloads a lot of content and images from the demo website, it might need some bigger amount of memory dedicated to php, that is why for some customers it does not get all the content. But this can be easily fixed by the hosting provider. Anyway, please send a mail to support@smartwpress.com email, I will check it and help you.
I’m trying to install the “JamSession Extended” demo file into WordPress importer, but it seems like the demo data file isn’t importing…
Hi, please send a mail to support@smartwpress.com with credentials, I will take a look on your installation.
I bought their squad today, and it’s been three hours and you can not install the demo “JamSession Extended”, besides the documentation did not even mention how to create a slider version “JamSession Extended”, you want me to send my username and password from my wordpress administrator to give me a solution. Le envie un mensaje para recibir su ayuda.
Hi, you have my reply on your email. Feel free to send a mail to support@smartwpress.com if something is not clear or you need more help.
Sorry I’m so late because its staff does not work correctly, please want the extended demo is activated. I not getting the support I need
Hi, sorry for this, I will install it for you today.
is there any dummy data xmls
Please make sure that you have the latest theme version, the theme comes with one click demo import. Please take a look on the online documentation, on the chapter related to one click import. http://smartwpress.com/jamsession/jamsession-theme-documentation/10/
like also i would like to know how to delete search icon in the right upper corner? or even upcoming events if i don’t need for now?
Hi, at this moment there is no setting that allows you to remove the search icon, but you can extend the theme through a child theme. Please send a mail to support@smartwpress.com if you need more details about child themes.
For the upcoming events you have an entry in theme settings, please take a look.
i would like to remove all social media icons from the bottom of contact page like also discography page. I can not find the way to do this.
and i can not import demo at all…i think i have all plugins and everything else but clicking on import each demo and nothing happening
Hi, please send a mail on support@smartwpress.com with login details, I will take a look on your installation. Thanks
One more question about social media icons, in discography when you posting your releases under media you have social media icons like tweet, p, google etc. I think i read something before that we are not able to remove them? Just wanted make sure
Hi, you will be able to remove the social sharing icons starting with the next version that will be available in several days. The feature is already implemented.
another quick question this time about mixcloud icon, is it available to use it inside this theme?
Hi, unfortunately, mixcloud icon is not available at this moment.
Hi, uploading just albums to the website, but doesn’t show them together on one page shows just one album and under shows older post which i need to click to go to older album. I would like to have them all together on one page. can not find any option to do this. Thank you
Hi, you just need to increase the number of posts that are shown on one page from Settings – Reading. If something is not clear, feel free to mail to support@smartwpress.com
can not import any of the Demo. I changed already PHP for 5.6 but i didn’t change my mysql. I wonder if that’s the problem? I am interested to have minimal demo but can not import
I figure out everything by myself . Thanks anyway.
Ok, please use the dedicated support email – support@smartwpress.com if you have any other questions or you need help.
Hello, we purchased the jam sessions theme and in home page appears a container and other box like widget area, not like demo, and i cant take it out. can u help me? We want a full width page whit no container. Please help
Hi, I’ve already answered you by mail, please check.
Hello. I sent an email, but want to make sure it doesn’t get lost in the shuffle. I installed the theme and trying to set the extended homepage. After walking through the steps, I’m unable to add elements. I click on them, and nothing happens.
Please update the theme to the latest version, there was a problem with visual composer running the latest WordPress version. Please make sure that you are using the latest theme version. If you need more details about update process, feel free to mail to support@smartwpress.com, I will send you more details.
I just purchased this theme last week, so I have the latest theme installed. 4.6.8. I’m sending an email.
Thanks, I’ll check.
Hi, the demo contents (xml file) don’t work. How can I obtain a refund of my money?
Hi, please send a mail to Envato support for refund. Can you please tell what exactly do not work in the xml?
Thank you for the support
No problem 
Hi. I have this template installed on the website http://www.santosleanadro.com – Unfortunately, even whithout change any code or even update any content for the last 2 months, right now the Visual Composer is just not Loading, it takes forever and never loads, so I’m not able to update content using the proper toll. Can you please check this issue? Thank you.
Hi, I know about this, there is a problem with Visual Composer working with the latest WordPress version. I’ve already released a new update regarding this, so please update the theme and the plugins to the latest version. Please send a mail to support@smartwpress.com if you need more details.
Ok. I’ll ask by email, thank you very much in advance.
No problem, keep in touch.
Hi SmartWPress, did you get the email? I realy need to fix this, thank you
Hi, please let me know if you receive the answer.
Hello. I got an email that there is an update available. I logged in but I couldn’t find where I can download the update from… Thank you.
Hi, you can download the update from your Envato account, please go to Downloads section. If is not clear, feel free to mail to support@smartwpress.com, I will send you a screenshot.
Is there a way to do repeat events? Even a paid add on?
Hi, please send a mail to support@smartwpress.com with more details about what you need. I will try to help you.
