469 comments found.
Dose this theme provide zoom option on products page ?
Hello,
Thank you for interesting in our theme! There is no predefined option for that. We could suggest to try with ‘YITH WooCommerce Zoom Magnifier’, it should be working fine.
Select
Hi, I have some pre-sale questions:
1. If I buy your theme, can you install it, including the demo, plugins, etc at no extra cost?
2. Does your theme support an extra large product image, with the description and other text below the image? like this: http://demo.woothemes.com/maximize/product/happy-ninja-2/If possible, can you tell me if it is just basic custom CSS changes, or would it require modifications to core files and scripts?
3. In the product page, when I click on the product image to enlarge, I don’t see a caption text. Is there an option to add a caption text for each product image?
4. Is the “WooCommerce Product Subtitle “ (https://wordpress.org/plugins/wc-product-subtitle/screenshots/) compatible with your theme? I need to add a subtitle below each product.
4. Is the “Upload URL Path Enabler plugin” (https://wordpress.org/plugins/upload-url-path-enabler/screenshots/) compatible with your ecommerce theme? or, Do we need to make core changes to your theme? I would like to store my images in a folder called “abc-images”, so the final urls show like this:
example.com/abc-images/name.jpg
Please let me know.
Thanks, Carmen
Hello there Carmen,
Thank you for taking interest in our theme!
1) Please, note that installation process is pretty easy thing that is well explained in our Official Manual http://suprema.select-themes.com/documentation/#!/getting_started This is something that Envato offers as service on their own.2) This kind of layout is something that cannot be achieved with our design for single product in WooCommerce. What we could suggest is to try with Yith-woocommerce-zoom-magnifier plugin. We didn’t test our theme with this plugin, but some of our customers are using it with Suprema.
3) There is no option for that. It could be done only with custom coding and modifying templates.
4) We cannot guarantee compatibility, since we didn’t test our theme with these plugin, but you could try those on your own.
You are welcome.
Select
Where is the GoogleMaps API setting located?
Hello,
The next updates for all our themes will include some solution for users to be able to enter their google maps API keys.
For the moment, here’s what you should do:
1. You need to generate your API key online.
Read here how to do it: https://www.latecnosfera.com/2016/06/google-maps-api-error-missing-keymap-error-solved.html
2. After you have generated your API key, find this file wp-content/themes/suprema/functions.php file and there add your generated API key at the end of the line of code that is calling the google map API. So, that line of code currently looks like this: http://screencast.com/t/Zjk05YosUlw
And when you remove sensor add key and attach your API key to it, it should look like this: http://screencast.com/t/i5g7iDKde1
So, basically it will look like this after you implement it:
https://maps.googleapis.com/maps/api/js?key=YOUR_API_KEYSelect
Hi, thanks for a great theme! How can I add in the search icon and search functionality to the main header menu? I see in the theme options but still not showing on front-end, thanks!!
Hello,
Thank you for the kind words 
Please, submit a ticket on our support forum https://select.ticksy.com and our support agents would assist you with this part. You are welcome.
Select
Hello,
I have a few pre sale questions:
Looking for a good theme to sell organic beauty products. I’d like to know if the theme provides:
- limited offers in time (countdown)
- pricing tables (very important)
- signup mail chimp pop up
- discount exchange (share on facebook to get Discount Code)
- wpml included in the theme?
Thank you
Hello,
Thank you for interesting in our theme!
- If you are looking for countdown element, than we could confirm we implemented Select Countdown and here is how it looks on frontend http://screencast.com/t/wrlGgZEpA3bC But if you are looking for product with countdown, we could only recommend to try with using some plugin for this purpose such as https://wordpress.org/plugins/yith-woocommerce-product-countdown/
- We have pricing tables elements, here is page where this element is shown on our demo http://suprema.select-themes.com/pricing-tables/
- If you click on the Newsletter from the top bar you would see popup window made with Contact Form 7 http://screencast.com/t/wjpOYHnZYOn We added compatibility with this plugin, but you could try with some other if you want.
- This could be done with some plugin, for example https://yithemes.com/themes/plugins/yith-woocommerce-share-for-discounts/
- Yes, our theme is WPML ready, which means we added compatibility for this plugin, but you need to purchase it on your own.
Please, note that we haven’t tested our them with plugins for discount or product countdown, so we cannot confirm compatibility, but since our theme has these two YITH plugins: - YITH Product Size Charts for WooCommerce plugin compatibility - YITH WooCommerce Wishlist plugin compatibility, we suppose other YITH plugins would be working well.
Select
The “Full screen Navigation” option on the menu settings don’t work. Is there any setting I need use on the “Select Options”? Thanks
Hello,
You need to assign menu for this menu location. Just go to Appearance > Menus > Manage Locations and select some menu for Full Screen navigation. If you need more help, just write at https://select.ticksy.com and member of our support team will assist you.
Select
I’ve already set it and also opened a ticket. Still not working.. and no response
Hello,
Your ticket has been located and assigned to our support agent who will get back to you as soon as possible.
Select
Still waiting for your support, I only got one replay from you and not a solution. I sent you all the information you ask. Iv’e tried installing your theme on a clean WordPress installation and i’m getting the same issue. Please help.
Hello,
Thank you for sharing info on your ticket. Member of our support team just answered on your ticket. Please, check response there.
Select
So.. I need to write here every time you don’t respond to my ticket? Please.. If it’s not working just tell me so i won’t waste my time about it. Thanks
Hello,
It looks like there was misunderstanding. You are looking for top menu, and not Full Screen menu. Our support agent set this type of menu on your installation. Please, check now. Thank you.
Select
Pre-sales question: Love the way this theme looks, the design would be a perfect fit for a client project I have. But the site loads very slowly. Is this a known issue? Any reason the demo site is so slow? 8.4 seconds to load your homepage (via gtmetrix.com)
Hello,
Thank you for taking interest in our theme.We are glad to hear positive reactions
Please, note our demo sites are not optimized, main purpose is to present all theme functionalities, and end users should increase performance on their own, and to to make sure that they are using reliable hosting service providers with high resources, and with fast and secure servers.
Some Suprema theme users, managed to optimize theme for speed, and load time to below 2 seconds, so if you need some general tips for speeding up your website our support team can assist you.
Sleect
HI select, Since so many people are asking about the Image Magnifier function, why not you include it in your theme?? I think you have done a great job but you could be perfect with Image Magnifier…. : )
Hello,
Thank you for taking interest in our theme
We could suggest to try with ‘YITH WooCommerce Zoom Magnifier’, it should be working fine.
Select
after selecting a menu link (from main menu above), the selected state stays the same color even after clicking on a different menu link for a different pg. please advise.
Hello,
It could be that you didn’t create menu links correctly. Our support agents will take a closer look, just submit ticket with your site URL and wp-admin credentials here https://select.ticksy.com
Select
Is this theme compatible with the latest Wordpress 4.6? Can we update the core Wordpress version to 4.6?
Hello,
Yes, Suprema theme is compatible with latest WordPress version, so you could update your core WP files.
Select
Hi, how to update theme. And don’t lose anything? There is no automatic update in menu. So what do i need to do? ty
Hello,
How to upgrade Suprema theme?
You can upgrade our theme by performing following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate suprema.zip
3. Extract suprema.zip and locate suprema folder
4. Copy/Replace the content of suprema folder to /wp-content/themes/suprema folder of your web site.
Using this method, none of existing content or settings will be lost.
For any further assistance, just submit a ticket to our support forum at https://select.ticksy.com/ and our support agent would help you there.Select
Hi,
I tried making my homepage like this demo page: http://suprema.select-themes.com/latest-news-home/
The problem is that everytime I load slide rev with the option of displaying the most recent posts, my homepage becomes a white page.
Why is this happening?
Hello,
Please, just submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL enclosed with wp-admin access and our support agents would take a closer look.
Select
Hi,
Is this WP 4.6 compatible?
Where’s the promised update?
Thanks,
Hi,
WP 4.6 just came out, and we’re testing all our themes now , so far it seems that everything is fully compatible and no signs of problems.
When it comes to Suprema update, it will be released in the upcoming few days.
Select
I just bought your template now and Im trying to install the template but is giving me error HTTP 500 as soon as I click in activate is there any reason why i cant not activate your theme?
I try by uploading and from the FTP still getting the same error
Fatal error: Class ‘SupremaQodef\Modules\Shortcodes\Button\Button’ not found in /home1/leebylee/public_html/wp-content/themes/suprema/framework/modules/shortcodes/lib/shortcode-loader.inc on line 103
Hi,
1. Contact your host about this HTTP 500 error, that’s happening, it ask them to check your error log, it could be that your memory_limit is low , most of the time that’s the cause of these problems http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
2. In a meantime , submit a private ticket to https://select.ticksy.com , and include us a link to your site, WP admin access, and FTP credentials, so we can check this also and try to help. Maybe some files were not properly imported during theme installation, so we can try to re-install it.
Select
I check the log from my server and the issue is that some button are missing, this error is calling a shortcode PHP that is missing on the files maybe if you could take a look on there?
Hi again,
Yes that’s why we advised to submit a private ticket to https://select.ticksy.com , and include us a link to your site, WP admin access, and FTP credentials, so we can check this , this file and class should be there.
Select
Actually I did but i still not getting a reply I believe that by seem this error they can notice that a class is missing on the file.
‘SupremaQodef\Modules\Shortcodes\Button\Button’
Error:
Fatal error: Class ‘SupremaQodef\Modules\Shortcodes\Button\Button’ not found in /home1/leebylee/public_html/wp-content/themes/suprema/framework/modules/shortcodes/lib/shortcode-loader.inc on line 103
Hi again,
Could you please check the FTP credentials you gave to us on your ticket, those seems to be incorrect.
Select
Hi. Not appears box of terms and conditions in the checkout. I searched the forum and found this:
.qodef-woocommerce-page .woocommerce-checkout .input-checkbox, .woocommerce .woocommerce-checkout .input-checkbox { visibility: visible!important; }
It now appears, but the style of this checkbox is not the same as the other check box on the template. How can I solve that?
Thanks.
Hi,
Submit a ticket please to https://select.ticksy.com , with a link to your site, and our support will have a look and write some css to style it nicely.
Select
HI Guys love the them my question is can i turn of all annimations for the products etc i like to keep the site easy to use without distractions..? thank you…
Hello,
Could you please tell us to what exactly animations you’re referring to?
if you mean on example on product list hover effect (image change) , that can be disabled yes.
Select
Hi Select,
I need help on the Shop page which i selected the Page Attributes to Woocommerce and the Page Padding it’s not the same as other product page.
Can you have a look at my page ? http://shop.findndecor.com/v2/shop/
Tq RYANUZAIR
Hello,
In WooCommerce -> Settings -> Products -> Display, you define which is your main shop page http://screencast.com/t/WoD2c7O1SQ
And for that page, in Pages -> that page, choose Default Template, no need to use WooCommerce if you’ve defined it already in settings as main shop page http://screencast.com/t/tXEwaK0jzW
Select
Thanks for the reply but the page still have same padding when WooCommerce -> Settings -> Products -> Display -> Shop.
Another issue came up is that any woocommerce zoom image product wont work with this suprema theme. Tried the Free one. Can you suggest which zoom plugin that compatible with the suprema theme?
Thanks, Regards, RYANUZAIR
Hello,
1. The padding (grid size) is different on your shop page, because you’re using Full Width page template for it, while for others you’ve chosen Default. http://screencast.com/t/TGnbUQsH Just change the page template for this Shop page to be DEFAULT instead of Full Width.
2. We haven’t tested any plugin for this, but the default one should be working. Try consulting our support team at https://select.ticksy.com about this, so they can have a look.
Select
Hi, Ive change to default and on the WooCommerce -> Settings -> Products -> Display -> Page set to “Shop”and the padding of the page is not like the full width page.
You can have a look at my shop page now.
Please advise .
Tq Regards, RYANUZAIR
Hi again,
Could you please allow us WP admin access for your site in a PRIVATE ticket at https://select.ticksy.com/ , and tell us here the ticket ID as soon as you submit it, so we can check this and help with it.
Select
Hi Select,
Here’s my Private Ticket ID #861642
Please assist.
Thanks, Regards, RYANUZAIR
Hi again,
We have processed your ticket. Check ticksy please, and continue there the conversation with our support team for any further help regarding this.
Select
I’ve replied the ticket. Please assist
Thanks, Regards, RYANUZAIR
Hello,
Your ticket has been assigned to our support agent and it is answered already. Please, check response on ticksy.
Select
Hello, please tell me why sometimes the icon fonts that are used on the site don’t load properly. like now and sometimes they just start working
http://thewormmonger.com/Hi,
This is the error your site’s console is reporting http://screencast.com/t/uSHejXPm2
it’s a common server-related issue, and you should read this article and apply the solution from it, it should resolve it http://wpvkp.com/font-awesome-doesnt-display-in-firefox-maxcdn/
Select
Hello, I’m having alittle bit of a problem. In visual composer, after clicking align middle or clicking equal column height nothing happens. Is that a theme issue or is it visual composer issue?
Hello,
We removed that param for equal height, but we included Select Elements Holder for that purpose. So, inside this element you could add Holder Items and each of those would be with same height.
For any further assistance, just submit a ticket on our support forum at https://select.ticksy.com and our support agents would help you there.
Select
Hello! Before buying this template I want to know if this fits my client’s needs. The project will be launch in 3 different countries, my doubt is, does this template has the ability to display different products per country?
Hello,
Thank you for taking interest in our theme.
In our theme we do have WPML plugin integration and since this multi language plugin is working on that way to have each post, page, product, etc./per language, then yes, you could display different products per country(language).
Select
