8686 comments found.
Hi,
I’ve sent several emails/ posts to your support forum, I haven’t heard back at all. I’d appreciate it if you could get back to me please.
Thanks
Hi thenewlayout, we see you have just 1 ticket open in our support forum (not several as you say), as you can see support team reply ticket in order received. If the problem is the fact that you don’t see the Visual Composer this is the step 7 of the theme installation procedure, you just need to activate the Visual Composer roles: http://www.undsgn.com/uncode/documentation/wordpress-installation/
So I’ve just restarted the whole download reinstalled WordPress.
Followed your demo to a tee.
I’ve selected the classics consultants page yet the icons are still missing.
All the content from your demo themes do not import this is what I was telling you previously.
What you installed onto my server yesterday was from your local machine – so what you have and what is on the demo is completely different.
Can you please, REINSTALL all content ground up so I have it matching to your demos. This means deleting what I currently have and reinstalling it.
Ps. your welcome to delete all content and reinstall from the “demo” button via your console.
Please confirm once you’ve installed all demos.
Thanks
Hi, please reply on the forum, this wall is not used for support as youc an see from all other messages, I see you have opened a few tickets, please update a ticket, yes we can help but you cannot pretend we install and import Uncode 3 times when we checked yesterday that you complaint but you have not followed the first steps of the installation and procedure. So we’ll help extraordinarily only for 1 of your installation.
Well if you look at my theme they’ve been removed.. Ps. I have updated the ticket please look….
You don’t need to double all your messages as explained the forum it’s for support.
Hi,
When I edited and saved a post using Visual Composer , the media, title, and date in Content Block did not appear. The problem also appears when I try to select the option Display media and title.
Hi enjoit and sorry for delay!
When you use Visual Composer you switch a to a complete blank canvas to work with in custom mode and the it’s supposed none of the basic page elements is shown as you describe, you can read more here in our documentation: http://www.undsgn.com/uncode/documentation/page-elements-visual-composer/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you! 
http://www.undsgn.com/support
Hello,
I am interested in purchasing this theme. My interest is in the Vertical Navigation. I’d like to know if it is possible to build a site with this theme using the same vertical navigation as the “Classic Studio” demo. Is it possible to use a vertical nav that isn’t a “onepager” ? Meaning, can I use the vertical nav throughout the entire site so that when I click on a nav link, the right side content will change but the nav will remain on the left? I didn’t see an example of this incorporated with the vertical nav demos.
Thanks!
Hi TimothyMichael and thank you for interest! 
Yes for sure you can apply the vertical navigation to any kind of website, just check some examples from our showcase: http://www.undsgn.com/uncode/showcase/
If you want to check directly from the demo please go here and set the vertical navigation menu than browse some pages (not homepages where the menu is reverted): http://www.undsgn.com/uncode/features/menu-variations/
Let us know if you need more infos!
Is your theme is compatible with PHP 7?
Hi John-Kevin and thank you for interest!
Yes for sure compatibility confirmed!
Hi! Thank you for your quick answer!
Looks like an awesome Theme for our next Project, one question though: the main site for the demo features a secondary menu within the page, that stays fixed after scrolling. We want to recreate this exact scenario. Is this possible with a custom menu within the page? i can’t find other examples of this within the demo sites…
Hi studioBONSEI and thank you for interest!
Yes it’s possible to create a secondary one level fixed menu with a custom menu, you just need to create a menu and apply the class “sticky-element” in the module settings. If you need help then please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hello,
Is that possible for the thumbnails to show Title and date, and on the hover to show the excerpt and the Read more link ?
Thanks for the help.
Hi wishmountain! No sorry you can define only one “level” of animations for the thumbnails (we never show what you ask on none of the demos), at least you can do this with a bit of custom CSS code.
Hi, thanks for your answer. Another question, I can’t find how I can customize my video thumbnail. I am using metro layout and would like to put a gradient bottom on it. I had also tried to put the icon “play” and it doesn’t work. Is that possible ?
Hi wishmountain and sorry for delay! We don’t use this message wall for support we check just few times a day. In the Posts > tab Block you have all the options to modify the aspect of the thumbnails: http://www.undsgn.com/uncode/documentation/posts-galleries-blocks/
Those are just some example you can combine: http://www.undsgn.com/uncode/features/thumbnails-options/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hi Undsgn,
Does the price includes all the themes in the demo ? I plan to get this theme but i only have one product, is it possible to add a “add to cart” at the bottom of the page ?
Thanks…
Hi Kennethnyc and thank you for interest!
Yes when you install demo contents you have all the layouts just with placeholders images: http://www.undsgn.com/uncode/documentation/whats-included/
It’s also possible to insert a custom “add to cart” button inside a page. In case you need help with this you can ask our help: http://www.undsgn.com/support
let us know if you need more infos!
awesome … thanks for the clarification
Hi, I’m assuming it’s not part of the theme but is that slide out options panel you are using to display other demos a plugin or something you guys custom made for the theme demo?
Hi netscope2015 and thank you for interest! The option panel is not part of the theme sorry and it’s a custom widget we have created just for the demo, a few users have requested and we have this in our to do list for next updates!
question before buying You can set up a mobile menu as it is implemented in desktop version?
https://screenshare.ru/8g9HNBCcHi Sheybanixan and thank you for interest! No sorry actually this is not one of the options, thank you for the great suggestion.
www.cannehbiz.com
Something went wrong when installing the theme.. Ive tried multiple times even resetting and reinstalling wordpress. I cant seem to resolved all the code everywhere
Hi Gear7Digital and sorry for delay! We cannot preview your website (if I’m not logged), if you see only codes maybe you have missed the step 7 of the installation and you need to activate the page builder plugin: http://www.undsgn.com/uncode/documentation/wordpress-installation/
If this doesn’t help support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hello! I’m looking for a personal blog theme and I need to have some information before I can buy a theme: Is it possible to use graphics with any height and width in the header or do they need to have a special size? I already have header images made by a designer, one for each category, and I want to use them absolutely. The size is 878×497 px. Are there any further options to customize the header? Is it possible to install a plugin that shows a certain header according to the post? So far I used this: https://wordpress.org/plugins/wp-display-header/ The author of this plugin told me that it works with any theme that supports the custom headers feature of WordPress. Does uncode support custom headers?
Hi schattendings and thank you for interest!
1. If you need to use these images in the main header and you need a fullwidth or fullscreen headers they are too small. Just consider that a small monitor is about 1200px while big monitors are also 2880px, so your images are really small to cover side to side the available space, this is both for Uncode both for every themes and websites. I hope this make sense. Anyway you can use any size of images you want. Here you can read more about headers in Uncode: http://www.undsgn.com/uncode/documentation/headers-general/
As you can see you don’t need any plugins to create an amazing website: http://www.undsgn.com/uncode/showcase/
Let us know if you need more infos!
Hello! It looks like it’s perfect solution for me. But before buying Uncode theme I want to know would you fix one peoblem with design element than I want to use in my future wp project: At your example page http://www.undsgn.com/uncode/homepages/classic-landing/ there is a carousel with blog pages at the bottom. If you turn your phone from vertical to landscape orientation, you will see a ridiculously big white space in blog pages layout.
Hi E6yH and thank you for interest!
Do you refer to the white space inside the post cards? This can happen when you modify the orientation if you have selected to have the Equal Height element option (this option make the posts cards the same height, it’s nicer on desktop) and you can disable if needed. Let us know if you need more infos!
Hi, How can we add anchor links in your theme. When we are trying to add any link with anchor, theme automatically cut it out and doesn’t redirect to specific place on page.
For example:
http://oipp.pl/pages/oferta/#sampleanchor redirect only to the top page with offerHi filipw! Here you can find instruction how to create scrolling pages: http://www.undsgn.com/uncode/documentation/scrolling-page/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Ok. I understand. But those links works only on the same page. How can I instert a link on the home page redirecting to the specific place on the offer page? This redirecton is working only on the same page. How can I create link redirecting to the specific place on other page.
Hi filipw, this is the same if you access to another page, you need to use this procedure in the destination page (you can also visually hide the section scroller) and insert the absolute URL from the main page. If you have problems recreate this just ask our support guys in the offocial support forum, lot of users use the setup you need with ease: http://www.undsgn.com/support
Love the look of your template, especially the Audio Gallery. Is it possible to have this type of Audio Gallery on the Home page? Would it fill the screen like this? http://coldb.us/2cjw7JF And does it would with Bandcamp? Thank you!
Hi coldbusted and thank you for appreciate Uncode!
Yes you can set this audio gallery also as your homepage and set the options (the module has more than 100 options) to be the same of the reference. Unfortunately there is no actual support for Bandcamp. Let us know if you need more infos!
Appreciate the reply. I’m going through your online documentation and ‘Audio Gallery’ now. I read that plugins are used to create SoundCloud. Is it possible to use Embed codes instead? This would allow us to use Bandcamp: <iframe style=”border: 0; width: 350px; height: 470px;” src=”https://bandcamp.com/EmbeddedPlayer/album=1503096284/size=large/bgcol=ffffff/linkcol=0687f5/tracklist=false/transparent=true/” seamless>Bust Free 20 by Various Artists</iframe>
Hi coldbusted, I understand what you mean but you cannot insert the contents of the iframe here, this is automatically created by Uncode for supported audio format (SoundCloud & Spotify). I have insert this request in our list to verify if Bandcamp permits the same embedding of other service, but I cannot really give you a timeline. For sure you can insert the embed iframe in a simple page but not inside a lightbox gallery like the Audio Gallery sorry.
Well, it’s not the best news and hope it gets added someday. Bandcamp is a massive store and where we direct all traffic to. Thanks again for the reply.
This is the first request we have, thank you for suggestion!
Hi there,
There’s a bug where if you add an SVG as a featured post image you can’t click it. .. Is there a solution for this?
Alistair
Hi Rair, featured images is not supposed to support SVG format, anyway we can have a check if there is a quick fix for you. support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon (please include a link to your preview where this happen so we can check soon based on your options set)! Thank you!
http://www.undsgn.com/support
Hi! How can we change the navigation type from “bullets” to “arrows” for a given slider (a Content Slider, from the Visual Composer)?
Hi fpsdf and sorry for delay! If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
hi! i have purchased your theme and it look like great!! I have now a question, how can i disable lightbox only on product images?
Ciao Bordegoni! If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hi there, couple of pre-sales questions:
1. The portfolio page – Can you password protect a gallery?
2. Is there a page or anyway where I can upload all images from a shoot to a specific portfolio page.
Thanks
Also what is the font of your logo – very clean.
Hi thenewlayout and thank you for interest!
1. You can password protect a page in WordPress so if you protect the page where the gallery is you have protected the gallery.
2. I really not understand you request but for example this is a portfolio page with a gallery: http://www.undsgn.com/uncode/portfolio/centered-gallery/
Here you can upload how many images you need and modify the gallery layout to any other gallery layout you see in our demo.
3. The font used is Poppins from Google Fonts.
Let us know if you need more infos!
The link you sent me can you password protect that page? Also, can you upload more than one image onto the page?
Yes confirmed you can password protect this portfolio page or also create more advanced protected variations if needed.
Do you have any pages like this: http://www.undsgn.com/support
The closer page is this one: http://www.undsgn.com/uncode/homepages/classic-help-center/ – http://www.undsgn.com/uncode/documentation/
Is there not a ticket system? If not could you recommend a plugin which would be compatible more importantly design related.
The most famous is the well known BBPress: https://bbpress.org/
Before buying: I see really different load times and numbers of requests between sites from your showcases.. As I would love snappy page like this: https://tools.pingdom.com/#!/eQOhvu/http://davport.com I would die with a page like this: https://tools.pingdom.com/#!/bexbr6/http://fiasko.fr Do you have any documentation og tutorials on how to optimise your theme?
Hi casregime and thank you for interest! First of all you need to choose a good host (it’s not much about the theme that it’s super optimised) but the host PHP server response (pages) and server download time (assets). This is the list of our suggestion: http://www.undsgn.com/uncode/documentation/hosting-providers/
Then you can run some few cache plugins to optimise speed or ask support our forum if this is not enough for you. For example this user have worked with few cache plugins https://www.tomrobakphotography.com/ while other users use low budget host (when you spend 0,99$/month you cannot pretend too much). Let us know if you need more infos!
Awesome … just moved to siteground getting more performance. thanks for quick reply!
Hi casregime and thank you for confirm! If you need support for optimi your site is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
Hey Guys,
Where can I change the image /content of the slider/carousel on the http://www.undsgn.com/uncode/homepages/classic-agency/ i don’t see the element in the visual composer.
Cheers
Hi AmbWebsite and sorry for delay! Headers are external to pages, please read this: http://www.undsgn.com/uncode/documentation/where-is-the-header/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
