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Does this theme have the options to perform the below tasks?
1) Add a white label option so you can rename Uncode and the settings to be your own brand?
2) Add options to change responsive breakpoints? <— important
Hi ghrapciti and thank you for the interest! There is not a white label option, you can do this by installing a Child Theme. No we are sorry, but these are fixed.
I recently deleted and reuploaded my site on the same domain. I backed up everything but forgot to copy down the purchase code – I have over 10 purchases of this template, so I’ve tried over 10 codes and none of them work. Is there a way to recover my purchase code from any of the back up files?
Hi dkx119! Please send us a private message using the form you have on this page and include the URL: https://themeforest.net/user/undsgn
Hello thank you for the theme it works very nice ! I have e question : I have created a gallery media and I canno’t add more that 35 media, is it possible to add more than 35 media ? (When I want to add more, I have the box checked but when I look at all the media there aren’t the new ones)
Hi Lhami! There is no limit to the Media that you can add you probably have a server issue that prevents you from doing this. If you create a new gallery with fewer images, does this work? If the answer is yes, this means that there is some error part server when you try to upload additional images. To check if this is the case you should open Chrome Developers Tools and see if there is any error in Console (probably 403). At the moment, the only solution to add these images that I can think of is to copy the image ID ( https://undsgn.d.pr/i/RRpTPD ) and paste it into the shortcode where you see the list of the other IDs ( https://undsgn.d.pr/i/uZ88wL ).
Anyone having issues getting mobile user counts in Google Analytics? When I test by looking at “Realtime” it only shows my Desktop use. I tested three other sites with the same devices and this was the only one that didn’t work.
Hello Bryant_Design!If all goes well with the other two sites (I understand they are all made with Uncode) there is something going on with this one, but we cannot tell from here. All I can say is that we have not received any other similar reports. If this was a common problem, I think you would find hundreds of reports in this comment section.
If the problem persists, I recommend that you open a ticket in our help centre https://support.undsgn.com/hc with the URL of your site and all the necessary login details so that we can provide you with private support. All the best
We have moved the website to a different web address, please transfer the license to the new website.
Hi wayofstellar! Next to the error message you probably have, there are indications on how to ask support for this. If you missed this please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
how do i customise the product category
Hi BuzzCreations! You can use the same method suggested on this article, and in this video tutorial, you just need to apply to the Products group of Theme Options: https://support.undsgn.com/hc/en-us/articles/213459549
I just installed your theme on my website and I love it.I have an issue with Featured Image not showing when sharing on social media for example. This was not an issue with my old theme.
I added a featured image on my pages, but I can not find any information about a fix. Do you have qualified guess what I can do?
Hi Madebyries, and thank you for appreciate Uncode! Please follow this article: https://support.undsgn.com/hc/en-us/articles/360016008097
Allright, Thank you – I found a solution with Yoast SEO.
Thank you for the confirmation!
I continue to get an Error 503 message on a specific product on my mobile app, I have spoken to my hosting provider GoDaddy who has run tests on the site to make sure there are no issues on the back end.
Please can you provide any assistance?
The specific link it happens on is:
Launching today and this wasnt happening yesterday.
Hi GlobalBeforeLocal,we don’t see any problem at the moment, sorry. 503 could also depend on too many users on the site, according to the limit set by your provider. If you can, please open a ticket in our help centre https://support.undsgn.com/hc and provide us with a server log to see if the problem was due to a feature using too many resources or an unexpected spike in traffic. The fact that the bug appeared after the launch might suggest the latter, but I do not know if the site could have had such a spike on the first day.Best
Hi UnDesign team.
I’m trying to activate a new domain/website with my Envato Purchase Code as the original domain was deactivated.
I want to upload the site onto a new domain as the original one has been deleted/does not exist anymore but it says the licence key is not valid?
Hi AlexaGB! Next to the error message you have is a link that explains how to ask for support for this problem. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Looking forward to hearing from you. Regards!
Hello! As far as I know, it’s been a long time since you’ve updated Uncode (your version is 2016), but also WordPress (your version is 2020), so I’d advise you to make a backup and then update everything under the supervision of a developer. For such old versions of Uncode, I recommend using the Envato Market plugin. You can find all the information you need, including a video tutorial, at this address: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
The problem is that it doesn’t show the automatic theme update option under the dashboard.
Hello! As I said, since you are using a very old version of Uncode, I recommend using the Envato Market plugin. The automatic update is not available for your version and other methods may be more risky. Please read carefully what I said in my previous comment and also read the entire article I shared. It is also very important that you have a backup and that you have an experienced developer following you, as I said above. Best
So, currently it shows that the Envato toolkit plugin is no longer operational and the Envato Market pluin needs to be installed. But it is not allowing to install Envato Market plugin citing older version of WordPress. Furthermore, WordPress version is also not shoing automatic updation.
Sorry about this problem, in fact the best practice is to update WordPress, themes and plugins at the same time to avoid problems of this kind. In any case, there are several ways you can try (without mentioning the WP downgrade plugin https://wordpress.org/plugins/wp-downgrade/ which allows you to temporarily restore old versions of Wordpress), in particular you can follow one of the other methods which do not depend on a plugin https://undsgn.d.pr/i/fq6RFI Just, I repeat, create a restore point to prevent any unforeseen problem from wiping out important data.
I would also like to remind you that we have a dedicated support team in our help centre: just log in and open a ticket so that we can check your installation and help you privately! Thank you! https://support.undsgn.com/hc Best
Thank you so much for your prompt response!
Hello. With cool new advanced video settings : is there a way to have poster image instead of the last frame after after pausing the self hosted video? Same question too after “play hover” on video. Regards.
Hello! Yes, of course there is, you just have to select the “Poster” option in the “Media Elements” section: https://undsgn.d.pr/i/wxWGCr
Let me also remind you that if you need support, it is offered in our Help Centre, there we have a fully dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks for this answer. So it doesn’t possible with single media?
Of course it is, sorry if I didn’t mention it before: it is possible with all the modules that support advanced video: Posts, Media Gallery and Single Media. For Single Media, of course, the poster image must be activated with the appropriate checkbox: https://undsgn.d.pr/i/M5W0md
I’m sorry but I only have the poster instead of the video when I use this setting. What I want is to have the poster back after running the video.
Hello, if you are running the latest versions of Uncode, Uncode Core etc. https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log you should have these options as well: https://undsgn.d.pr/i/2pyvqV + https://undsgn.d.pr/i/a5eiyy You have to activate them and this is the result: https://undsgn.d.pr/v/lyPvP5 If you are trying to achieve something else please clarify. Best
I don’t want to play since last frame played. I can see this settings but what I want is to have the poster back after playing the video. It can be done in “Posts” module but I can’t find how to do this with single media.
Another thing wich can be interesting is to have the poster image when press pause. Regards.
Hi, could you please share an image of the option in the Post module you’re talking about? Or do you have a URL with an example, I’m not sure to understand your explanation, many apologies.
About suggestions, you’re free to submit them here: https://support.undsgn.com/hc/en-us/articles/213714949-Feature-Requests We evaluate the suggestions before each major update.Best
how to check if licence is register on another website?
Hello byronallenbrown!Please send a private message using the form on this page and include your purchase code: https://themeforest.net/user/undsgn We’ll get back to you as soon as possible. Best
Hello, I’ve wrote you an email asking you to please release the licence so i can use it again since i haven’t use it since 2021… I’ve got an answer telling me that the licence it’s for one project at the time but when i bought the theme the terms and agreement didn’t said that i had to buy another licence if i deleted that project and start a new one. That’s why i’ve asked to release the licence from the other domain names since they no longer exist. I’m not planning of using my licence on multiple projects at the same time but only on a single project. I’ve noticed that now you’re blocking clients that no longer have active support from writing comments…what is this all about ? I had to create another account just so i can write a comment ? This looks a little bit like communism my friends! Please release the license so i can reuse it. I’ve sent you an email with the user georgediesel. Thanks
Hi! Where you see that we don’t allow users with expired support to write a public message? This wall is managed by Envato and as you can see all user (both with valid both with expired support) can write a message as you did. Anyway, you are wrong, even if a License is not in use you cannot use again for a new project, in fact, according to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain. Once that domain is no longer required, the License ends when that site is taken down. A user cannot then ask for this License to be reset so it can be used on a new venture. In a few words, this license is associated with the domain which was registered, and in this domain only it can be used if necessary whenever you want. Please note that these terms do not apply only to Uncode but to all themes available on the Envato Market. We are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests. If you think there are errors and inaccuracies in this, please contact Envato Support directly using the “Open a Support Request” button, so that Envato support can confirm our report: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Hello, I made a carousel with logos in .svg format and the custom links don’t work. However, with a .png it works. Is there anything I can do or is it a bug? Thanks in advance.
Hi! No, it’s not a bug, but you’re right, SVG are not treated as regular images in several since they have a different markup, so their output can also be different from JPGs, PNGs etc, and wrapping them in a link can cause some layout issues. We’re working on a possible solution to enable links on SVG through a filter, but we’re still in alpha, sorry. For now, I can only recommend using PNGs. Best
pre sale query :
Elementor supported ? any of the demos available with Elementor page builder to import ?
Hi Glosoft and thank you for interest! you can use it if needed but our demos are not based on Elementor, so don’t expect to be able to recreate the cool stuff you see on our demos: https://undsgn.com/uncode/frontend-editor/
i am using vertical menu. is it possible to use a background image for the Nav bar?
Hello shats44,there is no way to do this directly from the Uncode options, but you could of course use a custom CSS snippet. I recommend that you open a ticket in our help centre https://support.undsgn.com/hc with the URL of your site and your login details so that we can provide you with support privately. All the best
Done. opened the ticket and shared login details.
Hi shats44! Thanks for the confirmation we see that you created it right now, a support representative will get back to you soon.
Hello! Does anyone know how to change the URL of #main-logo to something other than the WP installation folder?
Hi Bryant_Design! There is certainly no Uncode feature that does this because it’s a WordPress default, you can try searching online I see there are various tricks suggested, it seems to me there are also some free plugins you could try.
Hi Bryant_Design, and thank you for the confirmation even if this is not a native option of Uncode!
I want to change the use of the license from the old domain to the new domain, I have deregistered the old domain but still can’t register it on the new domain.
Please help with a solution. Thank You.
Hi mahesamadya! Next to the error message you probably have there are instructions on how to request help for this… Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Okay, I email you just now. Thank you very much.
I sent you an e-mail but my problem is still not resolved
Hi gizaycambel! Please check your inbox, we replied just 1 minute after we received your message: https://undsgn.d.pr/i/1tHpoE
I am new to UNCODE, but have much experience in WP Bakery Page Builder and modified WP Bakery Page Buikders like in Salient Theme f.e
I am missing the option to disable rows or I am not able to find it. Is there any possibility to disable a row?
Hi ImediaMP! What you mean with disable a Row? You need to hide it? In case you can find the option in the responsive settings, ex: https://support.undsgn.com/hc/en-us/articles/214003585#&gid=1&pid=9 Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
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