Discussion on Uncode - Creative Multiuse WordPress Theme

Hi maxruebensal! The option is always in place (https://support.undsgn.com/hc/articles/213457169), we cannot understand if you have some local problems in your installation but the option is inside every parent menu item. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi flyhead! Yes exactly you hit the point, our demo has too many addons (panels, chat plugins) and cannot be used as real life example if you use speed tests. Moreover today we were working on our infrastructure. If you are interested in this matter please review these articles:
https://support.undsgn.com/hc/articles/115004172089
https://support.undsgn.com/hc/articles/115004168269
Anyway here you can test some real life Uncode websites, note that some users don’t care about speed tests while other do and results are pretty impressive for a multiuse WP theme: https://undsgn.com/uncode/showcase/

Thank you for your answer. So have you used some of the optimisation practices you recommend in the post in your own website?

Hi, as told you above our demo as too many extra widgets, so even if we use these practice you cannot expect to see same good results on speed tests that you see in customer showcase (just to name one the chat plugins degrades speed test of several points, more we have panels, demo selections etc etc).

Hi brandiross28 and sorry for delay! What you refer exactly? Can you please link the specific layout (URL)? Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi! Support Team replies tickets in order received so wait a bit before they get back to you, btw this is something that worked before you delete stuff. Anyway I’ll alert them.

Hi whistlingb! No sorry actually we don’t have any reports not here not in the Help Center, anyway if this is something worked for you and now is broken without any actions (updates or plugins) this suggest you have a possible server issue (in fact a theme is a set of static files while the server not). Anyway the site icon (favicon) can be changed also with plugins while then taglione in the WordPress Settings too.

Hello! Thanks for the lightning reply. I went back to the basics and hunkered down for a few hours and tested server configurations as well as all plugins individually. I managed to find the conflict (was a plugin issue). Again, thank you.