3878 comments found.
Hi,
I created a website using the onepage scroll, all working fine and perfect. Only one problem, when I browse on Safari, the scroll becomes shaky and is not smooth.
When I checked the demo you are using for onepage scroll, same thing. Only on Safari.
I don’t know what seems to be the problem! Can you fix this?
Hi Hafedhbucheery! Really not sure what you refer from here it’s super smooth, anyway we need at least your site preview to check it’s not possible debug possible technical issue in words. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! 
https://support.undsgn.com/hc
My support has expired, i’m not able to submit a ticket.
How can we resolve this?
Hi Hafedhbucheery! Private Support expiration is part of the Envato terms and it’s normal for any kind of product. If is something simple please share here the link to your site or you need to renew support if you prefer private assistance.
Hi there
Having a lot of trouble getting animated GIF’s working on my site. Tried multiple files, including small files with limited pixel width, and all I get is a static image – no animation.
I’m not cropping the image at all.
I’ve looked online for WP advice, and everything points to uploading the GIF as a full-size image, but that doesn’t seem to be an option within Uncode media uploader.
Am I missing something here?
Hi saturdaynightspecial! Unless you have set some cropping it seems odd that the original GIF doesn’t work in Uncode when you use the original image. Anyway don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Thanks for that. Tried with a different GIF file, and does seem to be working now. Must have been some kind of bad formatting in the original file. Thanks for the quick response!
Hi saturdaynightspecial! Sorry for delay and thank you for confirm!
Hi there! Is there an option to activate the filtering function for the post grid to filter by tags? Thanks in advance!
Hi B0nnie! No sorry this is actually not an option, you can send us a feature request from here: https://support.undsgn.com/hc/en-us/articles/213714949
Or check this page if this is vital for your project: https://support.undsgn.com/hc/en-us/articles/213457189
Hey, I went through the comments but couldn’t find the answer. In Related Posts, I have a link to the author but that link is broken and I don’t need an author link since it is my personal site. How can I remove the Author link in Related Posts?
Hi nextstepconnect! Not easy to help without the possibility to check your site but I think you just need to disable the author element from the Posts module: https://support.undsgn.com/hc/en-us/articles/213456829#&gid=1&pid=6
Let us know if this helps!
That won’t do it. Scroll to the bottom of this post and you will see the author and date in the Related Posts section at the bottom: https://mikeforgie.com/local-influencer-marketing-strategy/
Hello,
I’m afraid I can only offer a CSS snippet in this case:
p.t-entry-author a {
pointer-events: none !important;
cursor: default;
}
Paste it into “Theme Options -> CSS/JS -> CSS” or into your child theme and let me know.
Best
Hi,
Is there a way to disable the auto-loop in the background-video. I know it’s designed to loop, however, I would like to disable it and just run it once.
Jeroen
Hello Jeroen!
Please add this snippet to “Theme Options -> CSS/JS -> Javascript” and let me know if it works as expected:
<script type="text/javascript">
(function($) {
$(document).on('ready', function(){
$(".no-touch .background-video-shortcode").each(function(index, el) {
var $video = $(el);
$video.removeAttr('loop');
});
});
})(jQuery);
</script>
Best
This comment is currently being reviewed.
Hi oaxtudio! We are sorry but we missed your request, we see that you Envato is now supporting you with this.
check again you guys wasted too much time
Hi! It was confirmed.
Hi, I know I have to renew support, but I really need help with something in the theme that doesn’t work. I cant seem to get borders on rows to work? In custom I choose border color and border style, and in extra I choose border radius. But no matter what I do a border doesn’t show up. Is there something I’m not doing? Please help. Thanks.
Hi AtlasMediaProd! Tested now and border on Rows perfectly works (ex: https://undsgn.d.pr/X3Qp8J), maybe we are not understanding since Rows don’t have a border radius options. In case please share your preview or, if this is a new site you are building using Uncode, please renew support as outlined in the Envato Terms.
Hi there,
Vertical tabs: The individual vertical tab URL is not working – just defaults to the top Tab.
Can you please assist
Hi ! It seems you have some local problem, from here everything is working as expected: https://undsgn.com/uncode/features/tabs-accordions/
Please try to recreate the module from scratch (not clone) in a new page and in case send your preview.
Problem solved – I need to activate “History (Permalinks)” within the tabs setting. Thanks for your quick response!
Hi BuzzCreations! Sorry for delay and thank you for confirm!
Hello, I would like to make two divs to occupy equal space next to each other, the same way they would if using div – width:50% ; float:left . How do I achieve this?
Hi goldtree and sorry for delay! Is this something you have seen in our demos and you are not able to recreate? In case can you please send the link to this page? Otherwise please upload a raw screenshot it’s really not easy to understand this. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Is there a way to change the color of the Add to Cart button?
Hello!
Do you mean this: https://undsgn.d.pr/KOhlm1 ? Uncode has planned two default buttons, one for the dark and one for the light skin. So you should change them via CSS by using this snippet:
.tmb-light.tmb-color-addcart,
.tmb-light.tmb-woocommerce.tmb .t-entry-visual .add-to-cart-overlay a {
background-color: #262729;
}
.tmb-dark.tmb-color-addcart,
.tmb-dark.tmb-woocommerce.tmb .t-entry-visual .add-to-cart-overlay a {
background-color: #ffffff;
}
Replace the hexadecimal values as you prefer and paste the snippet to “Theme Options -> CSS/JS -> CSS” or to your child theme.
Let me know, best
Hi, I have a “unusual“ problem. When you enter at this link: http://www.cavibel.com/homepages/creative-director/ by mobile over «3G or 4G» the web doesnt work correctly. When you navegate by over WIFI the web works ok. Thanks.
Hello,
I don’t see any issue via 3G on my iPhone X: https://undsgn.d.pr/iOu5bn. Could you add more details about what you see please?
Thank you in advance, best
hI Guys, i can help you with the uncode theme, contact me here : http://bit.ly/I-WILL-CUSTOMIZE-YOUR-UNCODE-THEME
Hi Guys ! I’m trying to modify tje font weight for the body-font .. i tryied with the css code
body { font-weight: 200; }
but it doesn’t work … How can i do or where am i wrong ? i’m lost
Hello Dagio,
it would be helpful to see your site to better check what’s wrong. Maybe the font you selected for your site doesn’t have the font weight you are trying to use. Check if the font weight you need is available: https://undsgn.d.pr/Y0kwSj
Let me know, best
Hello! I’m building a new site with Uncode and all system requirements are met & current versions of all plugins, etc. However the Products pages with WooCommerce aren’t laying out properly – the product image takes up 100% of the screen and if I use CSS to reduce it, it loads giant first & the whole page layout is still off.
I’ve tested all plugins and switched the theme to a basic one & the products page lays out fine then.
Any help would be great! Feel like this should be a ‘simple’ fix but I’m not finding it.
Hi denverdesignco! We are sorry but it’s really not possible to help just in words, actually we don’t have other users reporting this problem so I think you have a different setting in Theme Options. Anyway if you need support is offered in our Help Center, if this is a new installation you should also have a dedicated license and so the possibility to open private tickets, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
This comment is currently being reviewed.
Hi eLearningSoftware! It was confirmed.
See my reply – sorry about that.
Moved my website from a subpage to the main page but a few things are rare :
Under the header it shows a black area with social links . Can’t remove it . Also the picture in the header is bigger and very sharp. In every page above the footer I have a white area , can’t remove in the page or theme settings. Some letter spacing in the headers is also a little different.
Maybe you can help ? thanks
Hello
could you share a link with us and let us check please?
TYIA, best
Can I sent the links in private ?
somehow after the recent wp update i am unable to save changes in vcomposer, i do not have Gutenberg installed.
Hi equitybase! Unfortunately we don’t have other reports and everything is running fine with the last WP too. Do you have extra plugins? What version of Uncode and VC do you have? What is the exact error?
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
