undsgn supports this item


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1673 comments found.


luan103 Purchased

Hey guys, I love your theme and I’m using it on own personal site. However, I’d like to ask about your support system – I don’t want to post any new support, but would love to browse through your already answered questions, however this is blocked – is it possible to have this access for someone who already bought the theme and just want to search through already answered questions on the support area?


Hi luan103 and thank you for appreciate Uncode! The old support forum was discontinued and now the support is only private, anyway if have an old account you can always browse it, if you missed the registration please send a pvt message we’ll check if is possible create one for you: https://themeforest.net/user/undsgn

Hi acupoftea! Do you need to remove the footer from this area? Please have a check in the Theme Options > Post > Footer, here you can remove the footer from all the blog posts: https://support.undsgn.com/hc/en-us/articles/213455429
Let us know if this helps!

I want to change about us content in the footer not remove the footer. :) kindly help me with that

Hello, curious if the slider you are using supports video?

Hi ifmanisfive and thank you for interest! :)
Yes you can also have video in the Uncode header slider, we don’t have any only example (this is static header https://undsgn.com/uncode/features/header-video/) but you can use, confirmed! If interested you can check our showcase there a few examples: https://undsgn.com/uncode/showcase/

Also, is there an option to make the header completely sticky (versus disappearing until scroll back up slightly)?

This is just an option you can apply to all the menus, ex: https://undsgn.com/uncode/homepages/classic-business/

It looks great and I’m very tempted to purchase it for a client’s site. But I have a question for undsgn, or any user of the UnCode theme with some dev experience. My question is about the custom version of Visual Composer, and just how customised it is.

Basically, I need to consider what happens if, down the line, the client wants another redesign (or this theme breaks and support ends, one day in the future), and I need to port to another theme. Specifically, if I move to a theme that uses an up-to-date, vanilla version of Visual Composer (either bought or developed myself), what proportion of the page content would work? Is the customisation in this theme mostly front-end, or is it extended with lots of new shortcodes?

I understand that none of the post meta etc is portable (header sizes, custom options, etc etc etc), it’s just the content I’m worried about. That’s one reason why I want to purchase a theme that uses VC as a base (and therefore stores content in the content field, not in the postmeta table as some themes do).

Does that make sense? Any advice you can give would be greatly appreciated.

Hi yacein, sorry for delay and than you for interest! :)
The contents are most stored in native functionalities of VC, so you don’t have to worry about it, I understand what you mean but for this you should choose a very basic VC theme, I mean that most of top-seller themes nowadays offer custom proprietary module with custom options. The main contents are anyway stored in basic functionalities. Anyway if you are interested you can buy Uncode, make your tests and if you are not happy ask us a refund, so you can opt another theme then. In case contact them via our profile page and remind us about this message, this is the best we can offer: https://themeforest.net/user/undsgn

Great, thanks! Yeah I wouldn’t expect a 100% smooth change to another theme, appreciate there’ll always be quite a bit of work involved at this level – but knowing that the main content is stored in native functionality is a big plus. Cheers for the speedy reply, keep up the good work.

Hi yacein and thank you for confirm! As told try yourself and if the compatibility don’t meet your expectation refund it’s granted! I think this is a super speedy test.


crispin Purchased

Hi could you please advise me how I can get my content to sit normally under the menu. On my blog page the menu is over the top of the content and I can’t see where to fix this? http://superiorartflooring.co.uk/blog/ Thanks, Chris.

This is the Help Center (you find the Submit Request link in the upper right): https://support.undsgn.com/hc/en-us


crispin Purchased

Ok thank you I have submitted a ticket called ‘Page Options at foot of Page not saving’

I have just replied, please check. For me everything is working as expected.


ollymg Purchased

Hi There! Firstly I love this theme. Thank you for such brilliance. For some reason I cannot centrally align any of my headings? I have now spent three hours trying to work out why and nothing going. No matter what I do (even copying headers that are centralised and pasting them into another column) nothing seems to work. can you please shine some light on this small yet important challenge. Thank you.


ollymg Purchased

Haha! Please don’t respond…. Found out what I was doing wrong by reading through posts below. Cheers!

Hi ollymg, sorry for delay and thank you for confirm! ;)
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! This tiny wall is monitored only by authors few times a day and you end to wait more time here. Thank you! :)

buenas noches, deseo solo la plantilla, no hosting ni dominio, cual es el valor?

Hi andreslopera and thank your for interest! :)
The price refer to the theme, not to the theme plus host. Let us know if you need more infos!

Hi, When I translate it via WPML, I have twice the content on each page..

Can you help me ?

Many thanks Andrea

Hi andrealouis04! This happen since your pages use possible a footer Content Block, you need also to translate the footer and everything will work as expected! We remind that Uncode is in the list of the WPML certified theme, this mean they grant to support you on their support if you have any issues related!


ten2go Purchased

Hi, I use a content block for the header. Instead of the content block heading the site title is shown. Is it possible to hide the site title and show the heading of the content block? Many thanks, Lukas

Hi ten2go! I think you can do anything you need with Uncode (https://undsgn.com/uncode/showcase/) but it’s really not easy to help you just in words, can you please open a support request in our Help Center so we can check your setup privately? There we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you! :)
ps: you can also notify me here your ticket ID.


ten2go Purchased

Thank you, ticket ID is #5581

Hi ten2go! I notify support agents, they will back to you asap!


crispin Purchased

Hi, thanks for a great theme – maybe a silly question here but in the Theme options (or page options) for Content, I understand showing or hiding the Title or Breadcrumbs but what does ‘Show Media’ mean? (Override to show the media in the content area.) ... what ‘media’ does this function relate to on the page?

Hi crispin! This is used if you not use Visual Composer to show the Page Media of a page, for example the media are the one you have in the portfolios: http://undsgn.d.pr/1F0R/3fJtDNVw
In case just create a ticket and we’ll explain related to your installation or related to your needs ;)


crispin Purchased

Ah so does this relate only to portfolio items? Adding media into this section on my homepage for example doesn’t do anything?

No this is also for blog and pages (ex: https://undsgn.com/uncode/some-amazing-buildings/), please open a ticket so we can solve your issue (this wall is not for support).

Is it possible to add padding between images on the portfolio metro homepage?


undsgn Author

Hi ESDesigns and thank you for interest! :)
Yes, there is an option to set padding between images in the Metro layout. Confirmed! Let us know if you need more infos!


I’m interested in buying this theme for a client, but should I be worded that it hasn’t been updated since November 2016? Seems like quite a bit of time I’m terms of security, plugin updates, etc.

should I be worried. Sorry for the typo

Hi jcardena and thank you for interest! Don’t worry there are some top-sellers themes that update 2 time year, we are a bit in delay with the update but the impressive sales of Uncode forced the core team to focus on efficient support team building before move over. The next update is quite ready and will be published pretty soon, this will be the most anticipated Uncode update ever and it’s amazing. Just wait a few weeks and back visit our page! Let us know if you need more infos! ;)

Good morning, please I need answers to my questions, as I can install the “uncode” template in the wordpress manager, because it will not let me, it says it is very heavy, I saw a video tutorial of undsgn but I can not install it following The same steps, I need to install that template, you must have the answer, what is the matter? Why not install?

Hi andreslopera! What is the exact error you have? There is an error message? Please note that Uncode is one of the top seller and is severely tested and trusted (https://undsgn.com/uncode/showcase/). Are you sure you are installing the file “uncode.zip” that is just 20mb, it seems your are try to install the main download folder that is 200mb, the theme is inside and is named “uncode.zip”. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you! :)

This file WinRAR ZIP (.zip) weighs 22.7 MB, and it appears the name of “uncode” does not have zip, only appears the name “uncode” I will install it in wordpress and it does not leave me, I appear this:

Warning: POST Content-Length of 23898014 bytes exceeds the limit of 8388608 bytes in Unknown on line 0 Are you sure you want to do this?

Please try again.

What should I do if you do not let me install it ?, and I update WORDPRESS to the latest version and it still does not let me. Please thank you for your help.

Hi andreslopera and sorry for delay! Please open a ticket in our Help Center as suggested so we can help you privately, it’s not easy just in words. It seems that your host has very low upload limit, please read here about the WordPress generic “Are you sure you want to do this?” error: https://support.undsgn.com/hc/en-us/articles/214006185
Please open a ticket and insert your logins so we can help, notify here when you have opened the ticket: https://support.undsgn.com/hc