8645 comments found.
I have a website where the registration code is no longer working for theme updating. can you reset the registration code for https://peninsulapathologists.com. let me know if you need the license number, happy to send it, I just don’t want to make it public.
Hi versatyle! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, this theme seems to be missing post / info popups. For example for the teams there is a need to see more bio info on a team member. There is no popup option expecially for mobile to view thier bio and image in a popup post form. Please advise if we are missing something or can you please implement this for teams so people can view bio info? Thanks
However, if you would like to implement a popup to display team member bios or other custom content, you can achieve this by following our documentation on the PopUp Maker integration: https://support.undsgn.com/hc/en-us/articles/18578145445917-PopUp-Maker
Please note that official support is offered through our Help Center, where we have a dedicated team available to assist you. If you need further help with your specific setup, please submit a ticket here: https://support.undsgn.com/hc
Hello, under post module settings, I’m unable to select the categories, https://prnt.sc/PkdcF1GxzdSC
When I try to type the name of the category, it doesn’t show up. When I type the name in full, it also doesn’t show up for me to select.
Yes, i have created these categories in the portfolio categories
Hi kingsleymensah! Please follow: https://undsgn.d.pr/i/n8VfuC
We kindly remind you once again that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
It seems there is a security and privacy issue regarding the theme’s functionality.
The theme is hardcoding calls to an external service (https://via.placeholder.com/500x500.png) in the following files:
\uncode\core\inc\helpers.php (Line 947)
\uncode\vc_templates\vc_single_image.php (Lines 672 and 702)This is a very unusual design choice that I didn’t see documented anywhere. Beyond the security risk, this is a GDPR compliance concern, as it forces a connection to a third-party server and exposes the user’s IP address without consent, even when no media is missing on the frontend.
I discovered this because LiteSpeed Cache (LScache) flagged errors while attempting to cache this external asset during a routine log check.
To ensure privacy compliance and better performance, it would be best to replace these third-party calls with a local placeholder file (or a base64 encoded SVG) bundled within the theme itself.
Hi codingcrazy! Thank you for bringing this to our attention. This specific functionality has been part of Uncode since its earliest versions. It is worth noting that Uncode is regularly audited by popular services such as Wordfence, Patchstack, and others. Regardless, we agree that this feature can now be removed. We confirm that we will include this modification in our next major update.
Am I understanding correctly that purchasing 12 months of additional support for Uncode ($82.26) costs more than just purchasing the theme again along with12 months support ($76.63). Did the price recently increase? I must be missing something, and if not, this seems to be fairly unreasonable.
The amount of support a 3+ year customer needs is not likely as much as a new customer needing to learn the system from scratch. Why treat your longstanding customers this way?
Hi bandrus21! Prices are not determined by the authors; they are established directly by Envato, so this is not something we can assist you with. We currently see that the support renewal is available only for a 6-month period, rather than a full year, at a cost of $41.13. As mentioned, these rates and terms are not decided by us. We encourage you to contact Envato Support directly if you have any questions or concerns regarding these charges.
Ok, I had no idea Envato sets the price. That’s helpful info and I’ll definitely hit them up to ask for the logic there and thanks for the reply.
A quick follow-up then to understand how I want to proceed with my current options, if that’s cool. Here’s my question: If I just buy the theme again with the 12-month support, can I apply that support to the site I first purchased it for? Or does that support only link to a second site somehow?
I really like Uncode. The current problem I’m having with it is not a deal-breaker, but it is a blocker for me in terms of how I want my site to appear, so I think I’ll be needing to continue support for it still to get past this.
Ok, so I did just read that Envato charges 87.5% of the product cost for renewing expired support, but something is just not adding up, bc that would be ~$33, right?
Seriously, I might just be missing something. But could be good to bring up with them either way, since it impacts how people see the value of your product and product support. I’ve contacted them and will give an update here if I get a response.
Here’s their documentation: https://help.author.envato.com/hc/en-us/articles/360000471703-Item-Support-Best-Practices
Hi bandrus21! Yes, your support is not tied to one specific site, so you are welcome to request assistance for both websites. Please keep in mind that these rules are set by Envato for their entire Marketplace. The management team at Envato establishes the pricing policy for support renewals, and as you can see, this information is public and available for everyone to consult. In many cases, we agree that purchasing a new license can actually be the better and more cost-effective option.
When I open this page https://undsgn.com/uncode/homepages/classic-studio/ text “We are a studio of Architects, Designers & Engineers” appears instantly. I imported this page to my website and it worked. I changed only image in the header and now text appears after few seconds (instead of instantly). I havent changed ny animation time or anything else … How to fix it so the text appers instantly like on the orginal demo page?
https://www.50hzphotography.ie/classic-studio/Please note that if you need further assistance, support is offered through our Help Center. We have a dedicated support team there; please submit a ticket so they can check your installation and provide a solution: https://support.undsgn.com/hc
How can I setup one page navigation on the left side like here? https://undsgn.com/uncode/homepages/classic-studio/#thoughts Also, it would be awesome if I could have it on just one page of my website … Thank you!
Hi 30Flux! Please follow: https://support.undsgn.com/hc/en-us/articles/214006065-One-Page-Scroll
Amazing, nice. And how do I put that main manu to the sidebar on the left like on demo page? Knowing that this menu os the side I want to have only on this page and keep top menu on other pages …
Hi 30Flux! We are sorry, but we are having trouble understanding exactly what you are asking for. Are you looking to have your site’s Main Menu function like that? That specific feature is designed exclusively for One Page layouts. If that isn’t what you need, there are several free plugins available that allow you to create a similar effect for other menu types. We suggest trying a search for ‘sticky side menu’ in the WordPress plugin repository. You should be able to find several free options that offer the functionality you are looking for.
I have a website where one of subpages is a “photography studio rent”. This page, I would like to heve different menu than the main manu seen on the whole website. Whole website has a top menu but at this particular page I want to have a menu on the left side.
Im reading documentation and I found an article that is saying I should setup a child theme and setup a hook
https://support.undsgn.com/hc/en-us/articles/360001066858-Different-Menu-options-for-different-pagesIs it the only way? And if so, where should I paste this code?
I made it work using this page … Solved. Thanks!
Hi 30Flux! This code is intended for applying different Menu Layouts to different pages. If you simply want to display a different Menu on a specific page while keeping the same layout, you can just select it directly in the Page Options: https://undsgn.d.pr/i/XzeO8T
Hello! I want assistance with a domain change. I raised the request through the form, but haven’t received a response.
Hi JigsawEnsemble! Your request was approved just a short while ago. We apologize for the delay, but please keep in mind that our offices are closed during the weekend.
Hello. Thank you for the excellent theme. I have a quick question. I have a mega menu with a huge list, like the Demo menu. How can I enable side scrolling in the menu to see all the items in that menu? Thank you in advance.
Hi LuisRosa! We have a special hook here, you can activate via Child Theme: https://support.undsgn.com/hc/en-us/articles/360000874278-Actions-and-Filter-Hooks-Reference#megamenu-scroll
Is there a way to remove links back to the theme? These appear in the header on the side of the screen and disappear when you scroll down. I’d like to remove them as I have paid for the theme and they make it look like a demo.
Hi swdrums! Since importing the Demo Contents provides you with an exact replica of those designs, and our demo includes these ‘Buy Now’ buttons, they should already be available within your imported content. There is certainly no need to repurchase the theme. We believe you are referring to the Fixed Elements: https://support.undsgn.com/hc/en-us/articles/4403190117649-Fixed-Elements
Yes, that’s it! Thank you. I’ve been able to adjust it now.
Thank you for the confirmation! 
Hi, I need some help deactivating a staging domain so I can reactivate in production (I deactivated the code myself as instructed before migration, but it now won’t reactivate on prod), however, my support period has expired. Do I need to spend $50 to do this, or is there another way? Thank you kindly.
Hi richarduk! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
hola, tengo un sitio web con el código de la licencia, pero no tengo el acceso a themforest para poder descargar las actualizaciones, que debo hacer? gracias
Hi mbruna! It’s possible to update the theme via dashboard: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
El proceso de actualización está comenzando. Este proceso puede tardar un poco en algunos servidores. Ten paciencia, por favor.
Activando el modo de mantenimiento…
Actualizando el tema Uncode (1/1) Descargando la actualización desde https://api.undsgn.com/downloads/uncode/theme/uncode.zip… Ha ocurrido un error al actualizar Uncode: Descarga fallida Forbidden
Hi mbruna! Unfortunately, we cannot identify the root cause of the issue without direct access to your server and WordPress installation. We kindly ask that you retrieve your Envato login credentials and open a formal support ticket.
Hello, I am finishing a website with your theme and I have just seen a problem with the lightbox. I have some buttons that open a lightbox with an image, but that lightbox can only be closed by clicking the X. It is very important that the lightbox closes by clicking everywhere outside the image. Kind regards, Sara.
Hi Saris! Probably you are using the old Lightbox plugin, since in our demo the Lightbox can be closed by clicking in any point, ex: https://undsgn.com/uncode/features/lightbox-options/
Please find more info here: https://support.undsgn.com/hc/en-us/articles/4482695948177-New-Lightbox
Hello,
I have checked it and I have the new Lightbox activated but I can’t close the lightbox by clicking outside the image.
I don’t know what the problem is.
Hi Saris! Unfortunately, we cannot determine exactly what is happening on your specific installation. It is possible that you are not running the latest version of the theme or that there is a conflict with an external plugin. We have tested this on a fresh installation with Demo Content, and it is functioning exactly as you intended: https://undsgn.d.pr/v/k1LKPU
Disclaimer: Other users and potential users, do not let this comment thread deter you from using Uncode. It is an awesome theme, but maybe this specific use case is getting bogged down by something. It is an underrated theme with so many possibilities and excellent support!
I really want to keep using it, but I don’t know what to do anymore. I have been working on this for 2 months but still having the issue of… Core Web Vitals Assessment: Failed
Google has basically removed the site from search results, except for images which still rank well. I got the site to 100% Accessibility, Best Practices, and SEO, but no matter what I do, Performance is between 55-75, with the Largest Contentful Print in the red zone at over 5 seconds. Desktop performs better than mobile but both fail.
There are a lot of Insights and Diagnostics in Performance, but the top two in red are:- Render blocking requests Est savings of 2,560 ms
- Improve image delivery Est savings of 4,079 KiB
- Avoid enormous network payloads Total size was 5,439 KiB
- Validation Failed Completed: 4/3/26
- 100% of your pages load slowly (LCP)
- LCP issue: longer than 4s (mobile)
Images are plentiful, but all manually optimized in PhotoShop, large pixel dimensions but nothing over 500kb size-wise.
Litespeed Cache plugin installed, hosting CDN is on, WebP image compression is on in the CDN.
In Uncode options, Dynamic Srcset is on (image quality 80, with image size range 258,516,720,1032,1440,2064,2880). Adaptive Images is off because every image was blurry and taking too long to load. All unnecessary scripts are disabled, and no settings conflict with Litespeed Cache settings.
Based on the information above (and without asking for site creds, etc.), is there anything standing out as what could cause “Core Web Vitals Assessment: Failed” and the site to be removed from Google listings? Does the theme have any issues with Litespeed or any other settings you can think of? Web Vitals takes a month to collect data and I’ve been working on this for 2 months with no improvements no matter what I do. It is a long-time site with no previous ranking or PageSpeed issues until switching to Uncode. I don’t want to stop using the theme because I put to much time into getting it exactly the way I want it, and fine-tuning the other CWV metrics.
Hi codings! Without being able to see the site URL and the specific details of your optimization settings, there is not much we can say other than to suggest our dedicated documentation. It seems quite unusual, as we have not had other customers report this specific issue: https://support.undsgn.com/hc/en-us/articles/115004168269-Optimise-for-speed
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
How do i get the layout fixed(https://prnt.sc/jCrxfZZePod5) and auto-adjusted regardless of the desktop device viewed from? someone viewed from a 27-inch monitor, and the columns changed to this https://prnt.sc/22Mfu6MA6xRn
Hi kingsleymensah! If you do not share the exact link, we certainly cannot diagnose the issue from a screenshot alone. It is likely that you are using Fluid Rows instead of Limited Width rows. We would also like to kindly remind you that official support is provided through our Help Center.
Yes, you have a Full Width Row: https://support.undsgn.com/hc/en-us/articles/214003585-Row-Settings
do i turn both off? https://prnt.sc/ioUAhNu_Bymm
Hi kingsleymensah! We suggest performing a quick test to see the results yourself. You can find detailed information on this in our documentation and video tutorials. Please ensure the Content Width is set to Limit and the Left-Right Padding is set to 1x.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
that didnt work. i just want the layout & content of the column to scale regardless of monitor size while maintaining the arrangement of the content. This is the layout demo i am using: https://undsgn.com/uncode/homepages/classic-innovators/ I noticed the arrangement of the content in the first row also changes when viewed on a larger monitor. I just want it to scale while maintaining the layout.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Hello the font weight for heading 300 and below doesn’t work.
Hi kingsleymensah! It seems very strange that this isn’t working, as we use it across many of our demos and it functions no differently than any other font weight. However, without a direct link to your site or login access to see your specific configuration, it is difficult to determine what might be missing. It is virtually impossible to diagnose the issue without being able to preview the live page.
im using a custom font, could it be from that?
Hi kingsleymensah,
if you are using a custom font, please make sure that you have actually uploaded the different font weights you want to use, including 300 or lighter ones. If those weights are not included in the font files, the browser cannot display them and will usually fall back to the closest available weight. So, for example, if your custom font only includes 400 and 700, setting 300 in the Heading module will not produce any visible difference. Please check which weights were uploaded for that custom font and let us know.
Best 
Hello, i followed the instruction here to set up lottie https://support.undsgn.com/hc/en-us/articles/11546202112157-Lottie-Animations Its not working. Here is the lottie link i copied from lottie https://prnt.sc/q24kulyrXbzc Here is where i pasted the link on my website https://prnt.sc/a56UsSgcMw4v
Hi kingsleymensah! We cannot determine any more details from here, but what you have entered seems to differ from the examples provided in our documentation. In fact, if you look at the URL, it shows as an ‘asset’ type: https://support.undsgn.com/hc/en-us/articles/11546202112157-Lottie-Animations#&gid=1&pid=1
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Hi team, hope you are doing well. I have a problem with my post grid, which is disappearing when I scroll down (only when i set my row full-width). Can you help?
Hi timothemw! We cannot fully understand the issue based on description alone, especially since we haven’t received any similar reports from other users. At the very least, we will need a link to the page in question and a detailed description of the problem. If it is something we can diagnose from the outside without administrative access, we will be more than happy to do so.
In this page when you scroll, the grid is disappearing
Hi timothemw! It seems that in the Page Options you have this setting (note that it can also be defined from the Theme Options): https://undsgn.d.pr/i/HobD2q
Thanks for your answer
Other question, can we set the sticky menu only on one dedicated page (VS the sticky menu option in the theme option) ?
Hi timothemw! We are sorry, but this is not a built-in option as it is not a common request. We have documentation that explains how to change Menu Layouts on a per-page basis; changing the Sticky Menu behavior follows a very similar logic. If you have a developer available, they should be able to assist you in adjusting the scripts by following this guide: https://support.undsgn.com/hc/en-us/articles/360001066858-Different-Menu-options-for-different-pages
Sorry I was talking about the whole header (logo + menu) not only the menu
Hi timothemw! Yes, exactly, only the whole Navbar can be sticky, this is established.
Yes but can it be sticky on one page and not sticky on another page?
Hi timothemw! As we explained previously, this is not a built-in feature because it is quite uncommon to have different menu behaviors across a single website. The documentation we shared above describes how to achieve a similar result with Menu Styles, but that same logic can be adapted to other Theme Options, including the Sticky setting.
Im using tabs, how do i stretch background color of inner row within tabs to fit full width of page https://prnt.sc/Mq6ogJ4QoUrK
Hi kingsleymensah! We are sorry, but it is not possible for us to understand how this page was built or what the intended result should be based solely on a screenshot. We suggest referring to the examples in our official demo for guidance. Alternatively, please open a support ticket as we have suggested several times; this will allow you to receive direct assistance from our dedicated support team, who can look into your specific setup.
How do i reduce the gap there https://prnt.sc/IB7jvBGMNg_6
found it!
Thank you for the confirmation!
){kind=link}