8566 comments found.
Hi undsgn team ! I know, I’m going to post a feature request but I don’t find the page anymore in your documentation site. My request is very simple : it is a hover effect for the media gallery (an option that you perfectly know) :
I’d like to have the possibly to do what you’ve done on your uncode documentation website : the “knowledge Base”, “Video Tutorials”, “Change Log” and “Facebook Group” thumbnails rise slightly up and their shadow underneath intensify when the cursor passes over them. It is a very classic feature, but one that uncode lacks.
I’ve already post this request a long time ago and I hope to see it released at each update. But rest assured, even without it, I remain a big fan of Uncode, the GOAT theme ever. I hope my request will be heard and included in a future update. Thanks for you amazing work.
Hi, pre-sales question. After a brief study, this asset included wooCommerce. However, we dont need it. I guess wooCommerce may make the system response slow down. We will only deploy it at a hosting web server which support wordpress. I wonder if we could remove it after deployment.
Hi rexcheung12345 and thank you for your interest! 
If WooCommerce is not installed, all the assets and special functions dedicated to the shop’s operation are not loaded or activated. Uncode is designed to be lightweight, so it only triggers WooCommerce-specific code and styles when it detects the plugin is active. Without it, the theme treats your site as a standard installation, and any shop-related features or modules will remain unavailable.
How come when I try to import demo data, I get this error message.
Ooops, the Demo Content couldn’t be imported all in once Please refer to this troubleshoot thread for a possible workaround.
Hi jppv! Is your theme properly registered?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
i can not register on support site as it says” The username connected to the purchase code is not valid” i changed my username a while back. Trying to install this theme on my new site, but it says the code is invalid. i only tested the theme for about a month when i pruchasd it years ago. havent used it since. surely the code most work? please update your system or issue me with a new code thanks.
I tried to login and raise a ticket, but my new username is not recognised. Please just reset so i can use the theme. thanks
my Item Purchase Code: 49d5a7ce-8691-479a-9ce9-0739226154fb
email office@jamaica-homes.com
Hi JamaicaHomes! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
As mentioned previously, I have changed my domain name twice. Both of the old domain names now redirect to the current domain, which is why I am requesting an updated purchase code.
You can verify this by checking the old domains and confirming that they both redirect to this site. I am not using the theme on three separate sites—only on one site, which is the current domain.
Please reply via email. Thank you.
Hi JamaicaHomes! We’ll check soon!
The latest download of Uncode is getting Wordfence alerts
Hi crispin! This is a known false positive from Wordfence: https://support.undsgn.com/hc/en-us/articles/14741976929693-Wordfence-false-positive
Many thanks for the info, and a great theme.
Thank you for the confirmation!
Hi, before I buy your theme (it’s really nice btw)... with your real estate theme does it have a map (location) option on the property listing page? Also can we have a map on the home page with all the locations on a single map?
Hi One9Creative and thank you for your interest!
No, there isn’t a multi-location map option, but this is something that can be easily integrated with any third-party plugin that supports this functionality via shortcode.
Hi, thanks for the feebdack. We have purchased the theme but cannot see where we edit columns for different breakpoints padding and margins backend editor in uncode. It doesn’t seem to be like WP Bakery we’ve used with other themes with Column > Design Options > Desktop/Tablet/Mobile (Margin/Border/Padding).
Hi One9Creative! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
My support license has expired, but really I just wanted to make you aware of a bug in the latest update:
The usual message appears: “The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Uncode Core.”
So click “Begin updating plugin”
In the “Install or Update Plugins” page, Uncode Core shows as: “Installed version:2.10.2 Minimum required version:2.10.4 Available version:2.10.4”
So click “Update”
It then says: “Updating Plugin: Uncode Core The plugin is at the latest version.”
It hasn’t installed any updates, and the admin banner message still remains.
Must be something wrong with your latest update.
Cheers
Hi afs999! We don’t think this is a bug from the latest update – otherwise you’d see thousands of similar messages here. It seems more like something in your setup (server or third-party plugins) is causing issues. Without access credentials, we can’t diagnose this. First try deactivating all third-party plugins and testing again. Alternatively, you could try updating the Uncode Core plugin via FTP.
Hi, I love your theme, especially Shop Ajax. However, I have one small concern about the product search feature. Currently, it uses only a search icon, and users have to click the icon to perform a search. Is there a way to change this to a more traditional e-commerce search experience, with a full-width search bar visible by default, like on most e-commerce websites? If this is possible, I’d be happy to purchase the theme right away.
Hi vuminhquan! You can have something like this (or the search in the sidebar), ex: https://undsgn.com/uncode/homepages/classic-help-center/ and https://undsgn.com/uncode/product-category/apparel/
Thanks for the response, but all the search bars you showed me look like content blocks. What I’m looking for is a search bar that’s visible in the top navigation menu, like on Amazon, eBay, or other e-commerce websites. I assume this isn’t available right now, correct?
Hi vuminhquan! No, if you’re looking for a Navbar integrated into the header, that’s not a default option. Some users have used the FiboSearch plugin, ex: https://undsgn.d.pr/i/2fI5Wd
Hi! I have multiple licences of Uncode, and one site has the major problem not showing the main logo. I have exactly the same settings, cleared cache, and all same plugins across the sites. Do I need to renew a support for this? Meaning, it such a basic setup that should work..
Hi Nellissima! Can you please share the link?
Rather not in public.
Hi Nellissima! To understand the problem, we need to check it for a few minutes. Please make it visible for a short time.
.
Let me know if it’s something “deeper”, I will then renew the licence of course.
Hi Nellissima! You have an old logo in the WordPress Customiser settings. Please remove it.
Oh my, thank you so much! <3 I was sure it is in my end, so happy that you helped me solve this. Love uncode, thank you!
Thank you for the confirmation! 
I’m buying a new theme for my website and this theme is pretty complete. But it lacks an IT Services provider Demo as for example Mitech theme. Do you have plans on creating an IT Services company demo in the future?
Hi creondai and thank you for your interest!
Uncode is more focused on presenting a series of options and layout possibilities rather than presenting a closed, finished demo. We are not familiar with the theme you’re mentioning – weonly see it has sold 2,500 copies compared to Uncode’s 130,000+. When a page is set up, it’s often just a matter of changing the content. Here are some solutions that might be close to what you’re looking for: https://undsgn.com/uncode/homepages/creative-software/
https://undsgn.com/uncode/homepages/classic-saas/
https://undsgn.com/uncode/homepages/classic-innovators/
Dear,
I’m trying to import a specific demo page “portfolio atelier”, but I couldn’t find it at all even when I try to import a single demo page.
Hi Xajel! Do you have the latest version of Uncode? Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Woo, thanks, I was 1 version behind and didn’t thought this will affect demo import 
Hi Xajel! Yes, this is a recent demo!
Hi there, what would be the best strategy to keep a logo always fixed on the bottom of a page, full width, and on top of that running a post module? I’ve tried png, svg and font (yes I’ve turned the logo into a font) but didn’t get it to work properly in each viewport. And would this be something that you guys could help if I bought a “Renew Support” ticket?
Cheers.
Hi panoramalisboa! We’re having a bit of difficulty understanding what you’re looking for – sorry about that. Is this something you’ve seen on Uncode in one of our demos? In any case, yes, open a ticket, include the URL, login credentials, and a screenshot of what you’d like to achieve. Let us know here when you’ve opened the ticket so we can look at it right away.
Basically having a background image of a logo always fixed (bottom) on the viewport while a post module of portfolio entries scroll on top like so https://filamento.pt/staging/home2/. Would you be able to help me on this if I Renew the support? I mean am I missing something? Thank you.
Hi panoramalisboa! We see the example, but it doesn’t help much in understanding what you’d like. Design and animation elements can’t really be explained with words alone. Could you please create a quick screenshot that shows where you’d like it? Do you want it to be the same but with the text simply at the bottom?
Hi again, yes but with the text simply at the bottom. I want to be able to have a fixed position element such as a logo, on the bottom (bottom of viewport) of any page and in a different layer (z index) having a post module running like the example I’ve sent you yes. Here’s the screenshot https://www.dropbox.com/scl/fi/jwyo1oey8lgldvxy0vyo0/OP3-landing-04.png?rlkey=0gajkhbkq52sztojbv4nxxy3k&dl=0
I don’t mind to pay the new ticket support, I just wanted to know in advance if it is possible and easy to achieve it in uncode with a ticket support or if I’m going to get an answer like “Not possible!”
Hi panoramalisboa! Yes, if this is a fixed static element without animations and special effects applied it’s possible with some hacks to insert in all pages.
Hi ! I’m using your theme for a website. In post/portfolio settings, I have an issue with Query options, when i try to search a category it keeps loading but i can’t choose any category.
Hi Clemence_p! You need to use Taxonomies, which is the WordPress name for Custom Post Types “categories”: https://undsgn.d.pr/i/yEVK0H
Hi, very interested in this Theme. But I was wondering if you can use this Theme – with Elementor Pro? Or is it just WPBakery?
Hi jppv! Uncode is based on a tailored version of WPBakery Page Builder: https://undsgn.com/uncode/page-builder/
Pre purchase question can we use section of multiple demo’s in single page for example one section from one demo and another section from another demo and create a page.
Thanks in advance
Hi aamir1026! Yes, certainly. When you perform the Demo Content installation, you have the option to import all layouts. This allows you to extract specific sections from any demo and combine them to create your own custom layout structure. Additionally, please note that the Wireframes plugin is included, which enables you to import the most representative sections on the fly directly while you are working within the Page Builder.
Hi, according to this:
https://support.undsgn.com/hc/en-us/articles/360000849998-You-have-exceeded-the-number-of-activations-permitted-for-a-single-Purchase-CodeThat I can migrate my license to a new website since I change my business name and the old website already inactive/unavailable.
Please reply for my license code.
Thanks.
Hi mahesamadya! In this case, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi the theme is activated on another domain that I used as a demo. I have the purchase code and everything. I just installed it on two.rs and want to prepare the demo over there and publish to a different domain can you please activate the license here on www.two.rs
Hi stratun! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I read and I couldn’t find a way to unlock it. Also I sent you a request from the form with my purchase code. Could you please send me a text here once you have unlocked the pruchase code. Thank you!
Hi stratun! We replied after two minutes: https://undsgn.d.pr/i/ntnupS
Sorry I don’t have access to that email address so I cannot respond. That is the demo website that I want to transfer to this domain. Can you unactivate the theme from the domain or I can do in myself and deactivate it.
Hi stratun! Please test it now, it should work!
thank you! You are amazing!
Thank you for the confirmation!
Are you going to join in the Cyber Sale?
Hi jppv! Thank you for your interest! We are sorry, but please note that there are currently no scheduled promotions or discounts available. At this moment, we do not have any upcoming sales planned for the near future.
Hi, are there any plans to offer discounts on theme purchases on Cyber Monday?
Hi liurii! Thank you for your interest! We are sorry, but please note that there are currently no scheduled promotions or discounts available. At this moment, we do not have any upcoming sales planned for the near future.
Hi mahershe! Please try to insert this code in the Theme Options > CSS:
.row div[class*=col-lg-].align_right > .uncol > .uncoltable > .uncell > .uncont { text-align: right; }
Hi mahershe! Sorry, please update with this:
html .row div[class*=col-lg-].align_right > .uncol > .uncoltable > .uncell > .uncont { text-align: right; }
Hi mahershe! Ops, sorry we didn’t evaluate that scenario:
html .row div[class*=col-lg-].align_right > .uncol > .uncoltable > .uncell > .uncont, html .row div[class*=col-lg-] .row-inner .align_right > .uncol > .uncoltable > .uncell > .uncont {
text-align: right;
}
html body .row div[class*=col-lg-].align_right > .uncol > .uncoltable > .uncell > .uncont, html body .row div[class*=col-lg-] .row-inner .align_right > .uncol > .uncoltable > .uncell > .uncont {
text-align: right;
}
Hello again, and thank you for reporting the issue. After the latest megamenu update, some changes were made to the animations. In the RTL files, along with those changes, we also added a few lines related to text alignment, and that generated the issue you correctly pointed out. Since these changes were not included in the official child theme, we did not notice it, as the child theme is what we usually check for RTL installations. Many apologies for this oversight.
We will look into it and release an update as soon as possible. In the meantime, if you have a chance to test it, here is the beta version of rtl.css:
https://www.dropbox.com/scl/fi/7p0655jz32ycxdov6htxs/rtl.css?rlkey=gl786bnamzfvydtqgma6u2tc7&dl=0
Let us know, best
Thank you very much, the code worked correctly. I look forward for the upcoming update.
My pleasure
Hi mahershe and thank you for the confirmation!
