8621 comments found.
Hello, i cant find your demo creative innovators(https://undsgn.com/uncode/homepages/classic-innovators/) to import.
found it !
Hi kingsleymensah and thank you for the confirmation!
Hi, could you help me understand how to change the menu color while scrolling the page? Right now the menu has a transparent background with black text, but I’d like it to automatically change depending on the background of the section underneath (for example, switching to light text on dark sections and dark text on light sections).
I’m trying to achieve a result similar to this demo: https://undsgn.com/uncode/homepages/shop-creative/
Thank you for you help
Hi gt_wb! Without being able to see your page directly, we cannot fully understand your specific setup or suggest the exact steps needed. However, it sounds like you definitely need a Transparent and Sticky Menu. We recommend following our dedicated documentation on this topic to get started: https://support.undsgn.com/hc/en-us/articles/4550450886801-Menu-Transparent-on-Scroll
Hi Guys ! I have another question: I’ve searched everywhere, to no avail. I have a very simple page (content) with just a content block (contact_bloc) that I’ve placed in the page header (header type : Contact Block). Everything works perfectly. But the page’s skin is in “dark” mode. Since the page is white, I just want to switch it to “light” mode to better see my menu. But I can’t find this option anywhere. It seems to be possible only with a classic “default” header. Perhaps you have a small CSS shortcode I could inject into the page to fix this? Thanks !
I’ve found it…. BUT…, On another test page, I found that in Page Option / Content I can access to skin customization (Inherit / Light / Dark). It wasn’t active because on my contact page, I’ve set Content Type on “none. So I can access to skin settings… BUT, despite this, it do not work with my original contact bloc because it has 2 columns !!! With 1 ROW / 1 column…. no problem… With 2 columns, impossible to switch the skin ! Did you know that ?
Possible to fix this with inserting a row (divided in columns) inside a main row. Maybe it is the normal behavior… So no need to answer this… sorry for disturbing.
Hi Lebenzet! Do you refer to this? Last part of this page: https://support.undsgn.com/hc/en-us/articles/213459749-Menu-Skins-Coloration#&gid=1&pid=6
Yes ! That’s exactly it ! I missed this point in the documentation. Thanks
Hi, good morning! I was wondering if you could help me update my Enfold theme on my website (currently version 7.1.4) to a newer version.
My support has expired, so I’m not sure what options I have or how to proceed with the update. Any guidance would be really appreciated.
Thanks a lot in advance!
Hi Velair! We are the authors of Uncode (not Enfold)... you should ask for their support.
Hi guys, what additional plugin or setup do I need to create the Real Estate website like in your demo? Does it requires a custom post type? will it work with the “portfolio” native post type? Will I need to create custom fields? Please let me know what entails having a site like in your demo.
Hi jan444! In our demo, we are simply using standard pages assigned to a Dynamic Template. However, creating a Custom Post Type is a great approach as well: https://support.undsgn.com/hc/en-us/articles/213457309-Custom-Post-Type
For example, the layout you see is built using Custom Fields: https://support.undsgn.com/hc/en-us/articles/27733790042397-Custom-Fields-in-Uncode
Please keep in mind that you can actually import this entire setup.
Hello, a couple of days ago I have updated the theme to the latest version (theme files and uncode core plugin). Since then, the frontend loading time has skyrocketed, the whole website frontend is slow in every single section and page / product. We’re talking of a website that does less than 100 visits/day and that was working perfectly fine until the theme has been upgraded. I’m on WordPress 6.9.4 woocommerce 10.6.1 and theme 2.11.5. All plugins are updated to the latest version. Please let me know, thanks
Oh and PHP 8.4
Hi domenicolatosa! We are sorry to hear you’re experiencing performance issues. However, this isn’t something we can effectively debug through a public comment without full access to your server and website environment. Issues like this require a deep dive into your specific configuration, which can only be handled through our Private Support Help Center. Please open a formal ticket there so our team can investigate. We should also mention that if this were a widespread issue with the latest update, we would be seeing thousands of similar reports here on this board, but that is not the case.
Hi, thank you for creating and maintaining this powerful theme.
When creating a custom search content block to serve results for both products and posts, I created tabs and put a posts module (grid layout) in each tab with dynamic query (one for posts, one for products) and pagination (pagination history off, tab history/permalinks off).
It displays correctly at first. One tab has related products with the correct pagination numbers, the other has related blog posts with a different number of pagination because there are more posts than products for that search term.
When clicking page two of the products (first tab), it scrolls back up and loads up page two of the listings. When clicking page two of blog posts (second tab), it scrolls back up and loads page two of products, not posts.
Do you think there is a setting I am missing to make this work or is it impossible to make this work?
(Side question/observation: Is it normal for other taxonomy archives to default to the search content block settings? The site was 503ing bad and finally found that when visitors or bots landed on a WooCommerce tag page, it was pulling the content block from Archives > Search and when there were no results it was showing every post and product since there was nothing for the dynamic query to sort out. Maybe you can create a catch all “Other Taxonomies” section in the Archives settings, or make a note that Search settings will be the default for all other taxonomies that there aren’t options for.)
Hi codings! If we understand the issue correctly, you are attempting to use multiple Pagination modules on the same page. Unfortunately, this is not technically possible. As specified in our documentation, you can only use a single Pagination element per page to ensure the query functions correctly: https://undsgn.d.pr/i/QOyJqF
We are not entirely sure what you mean by ‘was showing every post,’ but please note that within the Theme Options, you can specifically define what content should be displayed when no results are found: https://lopezb.d.pr/i/oTairm
Additionally, if you are looking for more granular control over these types of archive pages and how they are indexed or displayed, we recommend managing this through a SEO plugin, which is the standard practice for handling these specific configurations.
1. Thank you for the screenshot. Didn’t notice the single pagination warning when setting up the page. Is there any work-around, because I created the perfect tabbed search results page to sort products from content while having it all on one page. As many of us know, the scattered way WP, WC, and other add-ons like forums or BuddyPress handles search is not good for user experience.
2. In this instance, product tags are viewed at sitedotcom/tag/product-tag. There is no option in Uncode Archives settings to handle this specific taxonomy, but it is pulling the content block from Archives > Search.
Example:
Product “1” is tagged “A”, and it is the only product tagged A. Going to sitedotcom/tag/A would show product 1 (pulling from the the settings in Uncode > Archives > Search > Content Block which is using Posts module > Grid: Layout > Dynamic Query Type: On > Post Types: Product).
BUT, when product 1 is sold-out and catalog visibility is changed to Search Results Only, then sitedotcom/tag/A is showing every post on the site (causing the site to 503 because it is loading everything).
Notes: This does not happen when the product visibility is set to Shop Only. Also, as you mentioned, changing Archives > Search > Content Block No Results to Inherit instead of using the same content block works.
This wasn’t about SEO or indexing, but more about hard links that lead users or bots back to sitedotcom/tag/A when nothing exists there at the moment because it is sold out and hidden, causing the site to load every post and overload the site.
Conclusion:
1. Would be helpful if there is a way to have multiple pagination in a tabbed set up like this (it really looks good and almost works!), or an Uncode wireframe with tabbed results for WP/WC use cases.
2. The Content Block No Results is a good solution, but you may want to look into the loading of all posts when no results are found while using a posts module content block. Also, maybe create a fallback or catch-all Archives setting, or is Archives > Search supposed to be what handles that?
PS – Uncode theme options and support is underrated. I am grateful for your willingness to help those of us without renewed support while not pointing out that support has expired. I will renew support this week to show appreciation for the time you put into this theme and giving exceptional support here. Thank you.
Hi codings! We are sorry, but this is not technically possible; if it were, we wouldn’t have specified that limitation in our documentation. A page can only support a single Pagination module to function correctly. Regarding the tags, they do not pull settings from ‘Search,’ but rather from the General Archive (the same one used for categories). We apologize, but this is not something we can effectively debug through this channel. We need you to open a support ticket and provide full access credentials along with the specific details of your setup so we can investigate further.
I don’t have General Archives or Categories… Just Posts, Pages, Portfolios, Authors, Search, Products.
Thanks.
Hi codings! We mean that General Tags have the same template as Categories (not Search Results).
Hi,
Our previous domain (www.cromaticavfx.com ) expired and we were unable to renew it, so we had to move the site to a new domain: https://www.cromaticavfx.com.co/Since we couldn’t de-register the theme from the old domain before the expiration, could you please reset the theme registration so we can activate it on the new domain and proceed with updates?
Thank you very much for your help.
Hi reivajdesign! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi there ! I’ve a new little question. I’m optimizing my fonts. Something is not clear : If I do not specify a specific font, uncode uses a “default font”. But what is that font exactly ? It is not the first in my list of custom font families. And I don’t find where this “default” font is chosen, or if I can specify it. Of course I know that in “Customize” I can chose the default font family for Body, Headings, menus, buttons, etc. But I didn’t. Everything is “default”. So what is this default font ??? Thanks.
Hi Lebenzet! It’s exactly the one you set in the Theme Options > Customise, if you don’t select anything, you have the default “sans-serif” of the browser.
OK. Thanks you for this quick answer !
Thank you for the confirmation!
Pre sales question: do the Gallery Modules offer Lazy Loading? I am a Photographer with a lot of images per page. Also using WP Offload Media to serve images from S3 Buckets
Hi WebbM1 and thank you for your interest! The Gallery Module does indeed offer native Lazy Loading. Regarding WP Offload Media, we recall that several customers have used it in the past. However, to be completely honest, we haven’t had any specific requests or support tickets regarding it for a few years now, so we cannot guarantee its current compatibility. If you’d like, you are welcome to test the setup yourself. If you encounter any major compatibility issues, we offer a prompt refund so you can try it out without any risk.
Hi undsgn, We have a question about updating the template.
One of our sites uses version 1.9.1 of the template, which is a very old version. Can we update everything directly, or do you recommend we update more carefully given the very old version? thank’s
https://support.undsgn.com/hc/en-us/articles/360001216518-How-to-Backup
Once your backup is secure, you can proceed with the update:
https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
If you encounter any issues during the process, please open a support ticket and include all your login credentials so we can assist you:
https://support.undsgn.com/hc/en-us
Hi guys ! A lite question : I’m cleaning the mess in my media library (I clean up my directory /upload using FTP too… lot of old media not referenced were still there.). I’ve deactivate (temporarily) All performance options such as “Adaptative Images”, Dynamic Srcset, etc. But I notice that Uncode still creates adaptative images (uai), even if the option is deactivated ! Why that ? Of course I can clean up easily using the “Delete all images” button. But it never stops ! Once my cleanup was finished, I wanted to activate the Dynamic Srcset option, which ask to delete all adaptive images first. But what happens if they keep regenerating? thanks for your help.
Hi Lebenzet! These -uai images are created because you are using the Crop (Ratio) options. When you define a specific crop, the server must generate a new image file to match those dimensions, and these files are identified by that prefix.
You mean in the Wordpress Settings /Media options ?... I’ve unchecked it… stil going. new uai all the time. But something is not clear for me : each time I upload an image, it creates meany thumbnails (some are cropped). Why Uncode needs to create even more thumbnails (uai) (if Adaptative Image is not activated of course) ???
Sorry… uncheck the crop button works…. no more uai.
Thank you for the confirmation!
Thank you so much!!! It’s a beautiful theme.
Thank you for the support!
Hi, I purchased the theme. I installed the zip file (currently only the parent theme). On the welcome page, I entered the Item Purchase Code (copied from both the PDF and the txt file and pasted it). It won’t let me confirm the code. Why? What else should I do?
Sorry, solved. I changed browsers and it works.
Hi nun and thank you for the confirmation! Probably it was related to some possible browser extensions. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Hi, Two fantastic themes: “Portfolio Pattern” and “Portfolio Gallery.”
Before purchasing one, I have a question. Clicking on a photo on the homepage opens a photo overlay. Is it possible to link the photo to a page (give it a link)? That is, clicking on a photo opens a page with a description?
Thank you and congratulations on your work.
Hi nun! Thank you for your interest! Yes, this is absolutely possible. What you are currently seeing is a Media Gallery, but you can achieve the exact same layout using Posts (such as a Portfolio). The main difference is that, unlike a standard gallery, these posts will each have their own dedicated destination page. I can confirm this will work perfectly for your needs!
Hi Undsgn, my client had to change their domain for legal reasons (from savage-saints.com to halfsavagehalfsaint.com. Now I can’t do any of the updates, etc. How can I transfer the license to the updated domain? It is the same exact website, just a new domain. I
Hi howahya and sorry for the delay (we didn’t received the notification)! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi Undsgn, I’m trying to migrate my license to a new domain but getting an “exceeded activations” error. I’ve sent a private message through your profile page with my Purchase Code. Could you please check it? Thanks!
I purchased Uncode a few Years ago, i installed it on a staged Website and back then it wasn´t for me, so i deleted it after a few days. Now I wanted to Try it again, but it says my Code is already active on a Website so i can not activate Uncode. Shouldn´t the code itself be free again after deleting the Website? I want to test it again to see if it fits for my other Websites too, but can not activate my licence. Can you reactive the licence or look why it says already activated? I find it quite unfair because i didnt used my Uncode licence back then.
Hi ruffy609! No, the license code cannot be released or reset, even if the original website where it was used no longer exists. According to Envato’s terms, a standard license is valid for a single project and a single end product, meaning it cannot be reused for a new installation. Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
I can understand that, but isnt that unfair? I didnt used the licence, it was just for test.
Hi ruffy609! This is the official Envato policy for all themes. Generally, these types of requests are accommodated if they are made within a reasonable timeframe, rather than several years after the initial registration date. Please go ahead and send the requested information, and we will look into the situation for you.
The client didn’t update the website for years, so now after updates getting fatal errors and warnings due to the update being too big I think.
Fatal error: Uncaught TypeError: Unsupported operand types: string / int in /home/crievents/public_html/wp-content/themes/uncode/partials/elements.php:428 Stack trace: #0 /home/crievents/public_html/wp-content/themes/uncode/vc_templates/vc_row.php(685): uncode_get_back_html() #1 /home/crievents/public_html/wp-content/plugins/uncode-js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(534): require(’/home/crievents…’) #2 /home/crievents/public_html/wp-content/plugins/uncode-core/includes/vc_extend/modules/row/extend.php(19): WPBakeryShortCode->loadTemplate() #3 /home/crievents/public_html/wp-content/plugins/uncode-js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php(644): uncode_row->content() #4 /home/crievents/public_html/wp-content/plugins/uncode-js_composer/include/helpers/helpers.php(1832): WPBakeryShortCode->output() #5 /home/crievents/public_html/wp-includes/shortcodes.php(434): vc_do_shortcode() #6 [internal function]: do_shortcode_tag() #7 /home/crievents/public_html/wp-includes/shortcodes.php(273): preg_replace_callback() #8 /home/crievents/public_html/wp-content/themes/uncode/core/inc/customizer.php(69): do_shortcode() #9 /home/crievents/public_html/wp-content/themes/uncode/page.php(634): uncode_remove_p_tag() #10 /home/crievents/public_html/wp-includes/template-loader.php(125): include(’/home/crievents…’) #11 /home/crievents/public_html/wp-blog-header.php(19): require_once(’/home/crievents…’) #12 /home/crievents/public_html/index.php(17): require(’/home/crievents…’) #13 {main} thrown in /home/crievents/public_html/wp-content/themes/uncode/partials/elements.php on line 428
Any way to easily get this upgraded without having to rebuild the home page again?
Hi ankushthor! We are not entirely sure about the exact cause without having direct access to your installation, especially since we have not received any similar reports like this in the past.You can try updating the uncode/partials/elements.php file with the version found at this link: https://ssnipp.com/raw/24
If this does not resolve the issue, however, the only option is to open a formal support ticket so our developers can investigate the problem more thoroughly.
Unfortunately this didn’t do anything, any way your team can take a look without the supper being renewed?
Hi ankushthor! We apologize, but as mentioned previously, it is quite difficult to fully assist you without having direct access to your installation. At this stage, debugging directly via FTP would be necessary. Unfortunately, we are unable to provide this level of hands-on support (such as logging in your FTP) through this channel. Doing so would undermine Envato’s support expiration policy, and in fairness, all users would rightfully expect the same exception.
No worries, will just rebuild the website on Elementor for easier maintenance going forward. Thanks
Hi ankushthor! Thank you for the confirmation, even if we cannot help here!
hi, I want to disable the mini cart for performance reasons (but keep the cart icon in the menu). how can I do this?
Hi supermex! We are sorry, but there is not a native options. Please try to insert this in the Child Theme functions.php (not tested):
function uncode_disable_mini_cart_fragments() {
wp_dequeue_script('wc-cart-fragments');
}
add_action('wp_enqueue_scripts', 'uncode_disable_mini_cart_fragments', 11);
You can also try to activate the SideCart (not MiniCart) and use this hook:
add_filter( 'woocommerce_widget_cart_is_hidden', '__return_true' );
thank you, I tried both but the mini cart still appears. I want the mini cart functionality to be completely disabled, and just display a cart icon the the menu bar 
Hi supermex! We tried a few quick solutions, you will need to proceed with custom modifications. As explained previously, this is simply not a native feature within the theme.
Hi supermex! Did this appear previously, or was it also missing before? This is the only setting available for this feature. If you already have it enabled, there is likely something that needs to be fixed within your custom code: https://undsgn.d.pr/i/2vGRkH
well I manually added the cart icon on desktop using this filter uncode_woo_cart_icon, but it does not work for mobile. Is there another filter I can use to add the icon next to the my-account icon on mobile?
We apologize, but evaluating custom modifications is not something we can do from our end. If you use the native option I showed you previously, it works perfectly without the need for any custom code. You may simply need to review the steps you have taken so far to ensure everything was set up correctly.
Hi,
I just noticed a problem after the latest update to 2.11.5. I linked a product page for the WooCommerce shop, but it doesn’t seem to be displaying the content as intended.
This holiday notice from January 26 is displayed in the frontend, but it is not visible in the backend. Screenshot: https://postimg.cc/6TCBpCdt
What is the reason for this? Thank you.
Hi markusspiske! It is quite difficult to determine the exact cause of this issue from just a screenshot, especially since we currently do not have any other users reporting a similar problem. Could this notice be generated by a third-party plugin that automatically hooks into that specific area? To investigate this properly and look into the details, you will need to open a formal support ticket.
