7296 comments found.
Hello again, I would like to change the CSS styles of the menu buttons. Is this possible?
I would like to have CSS control to change the background color of the menu buttons, line color, text color, and also be able to define the colors for the hover style of those buttons.
Could you help me? Thank you very much for your support.
Hello, I am writing to you to help me with CSS code.
1.- I need to eliminate the inner shadow of the «body frame» [ Layout ]
2.- I would also like to remove the shadow from the main menu when we scroll.
Thank you very much for your support.
Hi uncode team! Quick question – am i able to import a font family that’s not from Google/adobe/squirrel font? I’ve got the woff files so let me know if that’s possible. If yes, do you have the instructions for it?
Thanks!
Hi werkwerk! Please follow: https://support.undsgn.com/hc/en-us/articles/214006085
Thanks!! Another question! I’ve added a custom line height, but how do i specify a particular text to have that particular line height?
I figured this out, so no worries, thanks!
Hello there! A client of mine uses your theme on their website and we found issues presenting the store page in the Firefox browser (in other browsers everything is fine). I also note on your changelogs that problems in Firefox are frequent and I belive that is something related to this:
“Slides Scroll wrong height of the content container on Firefox”
I found this on the 2.0.0 version of your changelog and I think that the actual problem is maybe something related to that.
If you want to see our example, you can check the following link:
https://own.pt/shop-creative/In there you can note the diference between seeing the page in Firefox versus other browsers.
Thank you very much for your atenttion.
Hi Grims! It seems that something is broking your layout (moreover we see that you have custom codes): https://undsgn.d.pr/dhSOsG
The issue you refer is not present on our demo: https://undsgn.com/uncode/homepages/shop-creative/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Well, I have tried that and although I have the license code, a message appeared indicating that the support period expired. I thought that this might be an issue that you could be aware of, maybe because of recent updates of the Firefox browser or Wordpress.
We are essencially only using the Posts component block of Bakery Page Builder along the page. We only have used your layout demo of the shop-creative page as a starting point (replicating lines of Post components after the initial products).
Hi Grims! Support Expiration is not something we invented for Uncode but one of the basic Policies of all ThemeForest marketplace. Moreover, only the user with the “Purchased” badge is eligible for support under the terms stated. Unfortunately, there are also versions of the famous themes distributed with nulled Purchase Codes. We are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests.
Anyway, also with a Posts module the problem is not present in a default installation, please try to remove all extra plugins and customisations, and in case ask your client to contact us: https://undsgn.d.pr/qTJve1
I dont have the password of my client Themeforest account, but I have signed with the Username (given by the client) and the license code on you support page. The username must be correct and related with the license, or else your support page dont accept the sign in. It’s true that the support period expired, but neither my client or I want that Undsgn/Themeforest even thinks that we don’t have a valid licence.
I’m using this comments page with my own Themeforest account as an alternative for not being able to use the support page.
Nevertheless, I recognise that you are trying to help and I will try your sugestions.
Hi Grims! Yes no one is saying you are not a loyal customer, I am just reporting what are the ways in which we have to deal with these things.
Ok let us know how it goes, or in case contact us when you have removed all extra plugins, and custom codes we see (so it’s easy for us to understand id there is an edge case).
Hello I just purchased the theme and I am already in love with it. I am new to WordPress through and I have a question: After installing the theme, I imported a single layout (Shop-furniture) because for this site my intend is just to use that layout with all it contains. But my website is still showing the default Hello World template instead of the Uncode Layout imported. I reset everything and choose to import the Demo and my website is showing the Demo. Why when I import a single layout my website can’t use that single layout by default like when importing the Demo. Is there anything else I need to set please? Thanks in advance for your response
Hi Ektiva! If you import a Single Layout you have to set this layout as your homepage: https://support.undsgn.com/hc/articles/214001105
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you so much for your response. It was really helpful. Please I am trying to change an image on a contain slider but I can find where to do it. I am using backend and front end editor and I don’t want to create a new content slider. I want to use the one already there and just change the image. I am using the shop-furniture page. Also how to quickly find the size of those image in order to design my image exactly with the same size.
Hi Ektiva! Here you are: https://undsgn.d.pr/jJowKh
You can also find here a dedicated video tutorial: https://www.youtube.com/watch?v=x8QYy03kfp8&t=3s
The image can be about 2880px x 2000px optimised for web.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello,
do you know if there’s any way to set a different menu for mobile? desktop menu “xyz” and mobile menu “abc”? thanks for information 
Hi NextConceptMilan! In Uncode there are three classes: desktop-hidden, tablet-hidden and mobile-hidden. You can combine these classes in the menu items to hide and show as you need it, ex: https://undsgn.d.pr/PSztPX
Hi,
I’m trying to add some testimonials to the media gallery. When I add html text as Oembeded than I can still html as an output instead of normal, formatted text … Could you please let me know how to make it work? Basically I want to have images mixed with testimonials in a media gallery.
Hi 30Flux! Not sure what you refer but this is a testimonial quote inserted in a Media Gallery with an image: https://undsgn.d.pr/xBIvcu – https://undsgn.d.pr/0oOX18
this testimonial, can it be formatted so I have inside logo, text alignment etc? I would like to have normal media gallery with testimonials mixed in it. Normal masonry grid where some of tiles are testimonials with small logos and text cantered, possibly even buttons.
Hi 30Flux! Not sure how you can create this, as for all our examples “Quotes” are a standalone format.
Hi, cant find how translate “my wishlist” and “my account” items on mobile menu. I don’t find any option in the theme option panel and in the language files either, I can’t find the character string. Please can you help me?
Hi Claudeine! They are not options from Theme Options but are present in the translation files, for example these are screenshots taken using WPML: https://undsgn.d.pr/dkv8C4 – https://undsgn.d.pr/csNdGT
Sorry but my website isn’t a multilangual website, so I don’t use wpml and I don’t find the string in language files with loco translate. How is it possible?
Hi Claudeine! If so you can use Loco Translate to search and translate these terms: https://support.undsgn.com/hc/en-us/articles/214003885
Sure but I don’t find the string in plugin language uncode_core, uncode-js_composer or in the template file… where are there?
Hi Claudeine! The strings are in the theme, not in the plugins namespaces, here you are: https://undsgn.d.pr/gU4j2I
Oh god! I’m so dumbass, the language files wasn’t synchronise and these 2 strings don’t appear! Sorry for inconvenience and thanks you for your patience!
Don’t worry, you welcome, and thank you for the confirmation! 
I’m adding a large number of client logos to my Media library, and then inserting them into a page via the Media Gallery module. I’d like to “permanently” add a URL for each client’s website to the original image so that I can use that in the gallery itself.
It looks like I can click on each item in the Media Gallery module under the Single tab and add a Custom Link. However if I ever delete this gallery I’d have to go back and redo all these links. The images are less likely to be deleted, so I’d rather do this once.
Is there any way I insert a link for that image under the Attachment Details screen for each image in my Media Library?
Thank you
Hi Atomic_Kid_Studios! No sorry, the only method is to apply a link to each element of the Media Gallery via the Single Block tab. Obviously, if you delete the gallery you have to relink but if you need to create a similar gallery is suggested to create a copy and modify the original gallery so you have only to apply again the modified items.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I’m using Unicode for a while now and never had any problems with the color palette. For a few days now, every new color or gradient added does appear ok in the palette, but as soon as I want to use it in posts oder on pages, there’s a blank white box and the color isn’t shown. What’s that and how can I tackle this? Thanks for your help!
Hello, if you don’t see any color in any dropdown (in Theme Options, Page Options or WPBakery Page builder modules) I can only guess that there is an error in the dynamically generated css file: wp-content/themes/uncode/core/assets/css/admin-custom.css Check if there are PHP errors inside it and especially if it is writable (a first check of this you can do from System Status: https://undsgn.d.pr/PzujBo If it is all green that means it should be writable)
However, I link to your site would be very helpful for us to check.
Moreover, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi and wow, thanks for your quick answer! – I do see the “older” colors I defined months ago. The problem only exists with newly added colors and gradients. The site is: https://confettication.com
Thanks, in this case I’m afraid your files aren’t writable anymore. What about the green messages in the System Status page, sorry? Are they still green?
Sorry, forgot about that. Yes, all green.
I see… unfortunately from here I don’t have any suggestions other than to make sure that the file mentioned above is really writable. If you select one of those “white box”, then do you see the right color in the front end?
Ha! Ok, I have an update for you: It’s a browser problem. I tried a different Browser – and all works well! Weird. (Firefox 101.0.1 all fine, Safari 15.5 colors not shown, just to let you know.) Sorry for the confusion!
In this case just try to clear the browser cache https://undsgn.d.pr/4FIYLu maybe it is enough.
Oh goodness, ok, this is kind of embarrassing. Sometimes, the easy things do the trick, right? It worked. All fine! Thanks for your patient help.
The easiest solution is often also the one you think about the least… sorry, it didn’t come to my mind either. Glad it all sorted out. Best
Hi, would it be possible to make the top menu visible from mobile devices?
Hello sciarabba, at the moment no, sorry, there’s no available option to achieve that, however we are working on it for the next big update, even if I cannot give you any possible date since we’re still in alpha. Best
I got this error when update Purchase code verification failed. Please contact the theme author. (Error 15)
Hello hoangsoft35, please send us a message through the form you find in the sidebar of this page: https://themeforest.net/user/undsgn#contact and include in the message:
- the URL of the site on which Uncode is installed
- the license code you use
- and the login to enter admin please
Thank you in advance, best
The src of will be “UNKNOWN”.
How can I fix it?
Images are displayed on other pages and footers, but only the menu logo is not displayed.
I’m in a hurry.
Thank you.
Hello, without seeing your site I can’t be sure, however I guess you can’t see the images you want to view with a different aspect ratio than the original, while you can see the ones with the original ratio. It means, in this case, that the problem is coming directly from the server: your WordPress installation is not able to create thumbnails of most of the images. Please check carefully this article and test on your installation: https://support.undsgn.com/hc/en-us/articles/213459729 Basically your server is missing the libraries that WordPress needs to manipulate images.
Let us know, best
Thank you very much. Ready for 2nd license.
Thank you for the confirmation!
Ηello. Excellent theme. Two questions before buying another license. Is Instagram supported (icon)? And when the theme will be updated to Wordpress 6+? Thank you very much!
Hi gounaro! 1. Not sure what you mean, sorry. Do you want to know if there is an Instagram icon?
2. It’s already compatible,introduced in 2.6.0 (2022/04/11), confirmed: https://support.undsgn.com/hc/en-us/articles/213454129
Υes, if there is an instagram icon. Thank you.
Hi gounaro! Yep, is there: https://undsgn.d.pr/SCVyzU
Hi guys! I am struggling with the padding on web vs mobile. I want full width on my homepage, and that seems to work out perfectly on mobile too. but when I want to add extra padding for pages wit lots of text like blogs or the about page, the mobile version text gets very narrow. Any way to best solve this?
Hello merelnolet,
could you share with us some links of your website to better understand what you want to try to achieve? It would be very helpful. If I understand you correctly you are describing the normal behavior of Uncode (here are some full width pages e.g. https://undsgn.com/uncode/pages/about-wide/ or https://undsgn.com/uncode/pages/services-wide/) so on mobile there is always equal padding and no other options available.
Thank you in advance, best
Hi there, thanks so much for your reply. On this page it works fine on both web and mobile: https://www.merelnolet.nl/ but on 2 other pages I want more padding on web than on mobile.
Eg: https://www.merelnolet.nl/over-mij/ Here I chose to add custom padding left & right so I like how it looks on web, but on mobile it is too narrow.
And here the opposite is happening: https://www.merelnolet.nl/2022/06/18/waarom-ik-naar-het-boerenland-vertrek/ I chose to not add extra custom padding because of the readability on mobile, but I would like to have more padding left & right of the blog text on web.
But if I understand you correctly, this is not possible?
Or would it be a possibility to set the standard theme settings to limited width so mobile width is responsive (I suppose) and then somehow overwrite those settings to fuller width for only the homepage?
Actually, I probably misunderstood. Let me try to clarify: this page https://www.merelnolet.nl/over-mij/ is too narrow on mobile because you have padding applied to both the row https://undsgn.d.pr/KZMLiv and the column https://undsgn.d.pr/HUdFxQ Perhaps you could remove the padding and rather use the max width https://undsgn.d.pr/HUdFxQ (the value is purely indicative). That way you would see the column narrow on desktop but regular on mobile.
As for posts (as in this case https://www.merelnolet.nl/2022/06/18/waarom-ik-naar-het-boerenland-vertrek/) you can decide to intervene in their appearance using dynamic forms and a Content Block https://undsgn.d.pr/CY6bBA Through WP Bakery Page Builder you can decide the side padding within the Content Block (more info here: https://support.undsgn.com/hc/en-us/articles/360011223818).
I hope everything is clear, best
Very clear, thank you so much!
You’re welcome!
Oh I see the link to the last article you sent is not working. Could you send it again?
Sure, ThemeForest automatically included the parenthesis and period, apologies. Here it is: https://support.undsgn.com/hc/en-us/articles/360011223818
Hello, I have a presales question. I love the slides scroll option. I’m wondering if I could have a video playing in the background of each of the page sections when you scroll? So you go onto the page and a video is playing. And then you scroll down another one and there’s another video playing and so on and so forth. Is that possible? Thanks so much for your help.
Hi aoifekel, and thank you for the interest!
Yes, confirmed it’s possible (take care to save and optimise them for the web since with a few sections the page can become heavy to load). Here a quick example: https://undsgn.d.pr/wq2rT8
Ok amazing. Thanks so much. And one more question, can those videos be linked from YouTube?
Hi aoifekel! Do you mean if the video can be streamed from YouTube and not from your server? Yes you can but remember that YouTube videos used as backgrounds do not work on mobile, in this case you can post a Poster (cover image) on mobile.
Yes sorry I meant streamed from Youtube. That’s very helpful. Yes I will use a Poster image I think. Thanks again.
Hi aoifekel, and thank you for the confirmation!
Can I update to Wordpress 6.0 or better to wait?
Hi finesro! At the moment we don’t have any compatibility reports, so it’s likely you can update risk free.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
thanks! I will not bother you with such easy task as update ..btw, I love your theme!
Hi finesro, and thank you for the confirmation!
Hello, I buy this theme. I used to active on one site, and the site was shut down. I can to get access to the old site, because I have canceled the hositng. I would like to know how to active the license in the new site
Hi vapemic! Please send a private message using the form you find on this page, and include your Purchase Code so we can check the problem: https://themeforest.net/user/undsgn
With the latest uncode updates, I can’t use gutenberg anymore. When I’m on pages built with wpbakery and click on gutenberg editor. It just reloads the page. Please help
Hi supermex! We are sorry but we don’t have other reports, and from here everything is working as expected (also on WPBakery’s message board, which in case he might be responsible, we found no other users complaining about the same problem), here a quick video: https://undsgn.d.pr/Ikzkhz
this does not happen on my site, it just reloads the wpbakery. I really need help here, but my support did expire :/
As always disable all extra staff, here works and we have no other users with the same report.
I deactivated all other plugins but the issue keeps happening, I can’t edit with gutenberg. Can I send you the login to check somewehere please?
No, sorry, only on our Help Center you can share login details, that’s the meaning of private support. Here on the wall the support is public and of course we respond to issues that address the theme in general. In the meantime, however, you can check for errors in console: in Chrome’s console settings check “Preserve log” https://undsgn.d.pr/5RcWg3 so you’ll see page errors even after it has reloaded. Send us a screenshot of the console after the problem you have occurs by clicking the Gutenberg editor. Thank you
Hello and thank you… have you tried to switch to a different browser? It seems like a generic error and maybe it could depend on a Chrome extension? Neither Uncode files nor plugin ones seem involved…
I tried Safari, but there is no error message in the console. please look https://www.loom.com/share/44bed237b01d4627a6454713c8a713bd
Hi supermex! Did you try to deactivate all extra stuff as suggested? We see from the video that you have a lot of extra plugins… from here there really isn’t much we can suggest to you except this.
PS: sorry I see you said you already tried it. So there’s nothing more to suggest than to do a thorough debug to see why your installation seems to be the only one affected by this problem.
