Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

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7296 comments found.

Hello again, I would like to change the CSS styles of the menu buttons. Is this possible?

I would like to have CSS control to change the background color of the menu buttons, line color, text color, and also be able to define the colors for the hover style of those buttons.

Could you help me? Thank you very much for your support.

Hello, I am writing to you to help me with CSS code.

1.- I need to eliminate the inner shadow of the «body frame» [ Layout ]

2.- I would also like to remove the shadow from the main menu when we scroll.

Thank you very much for your support.

werkwerk

werkwerk Purchased

Hi uncode team! Quick question – am i able to import a font family that’s not from Google/adobe/squirrel font? I’ve got the woff files so let me know if that’s possible. If yes, do you have the instructions for it?

Thanks!

werkwerk

werkwerk Purchased

Thanks!! Another question! I’ve added a custom line height, but how do i specify a particular text to have that particular line height?

I figured this out, so no worries, thanks!

Hello there! A client of mine uses your theme on their website and we found issues presenting the store page in the Firefox browser (in other browsers everything is fine). I also note on your changelogs that problems in Firefox are frequent and I belive that is something related to this:

“Slides Scroll wrong height of the content container on Firefox”

I found this on the 2.0.0 version of your changelog and I think that the actual problem is maybe something related to that.

If you want to see our example, you can check the following link:

https://own.pt/shop-creative/

In there you can note the diference between seeing the page in Firefox versus other browsers.

Thank you very much for your atenttion.

Hi Grims! Support Expiration is not something we invented for Uncode but one of the basic Policies of all ThemeForest marketplace. Moreover, only the user with the “Purchased” badge is eligible for support under the terms stated. Unfortunately, there are also versions of the famous themes distributed with nulled Purchase Codes. We are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests.
Anyway, also with a Posts module the problem is not present in a default installation, please try to remove all extra plugins and customisations, and in case ask your client to contact us: https://undsgn.d.pr/qTJve1

I dont have the password of my client Themeforest account, but I have signed with the Username (given by the client) and the license code on you support page. The username must be correct and related with the license, or else your support page dont accept the sign in. It’s true that the support period expired, but neither my client or I want that Undsgn/Themeforest even thinks that we don’t have a valid licence.

I’m using this comments page with my own Themeforest account as an alternative for not being able to use the support page.

Nevertheless, I recognise that you are trying to help and I will try your sugestions.

Hi Grims! Yes no one is saying you are not a loyal customer, I am just reporting what are the ways in which we have to deal with these things.
Ok let us know how it goes, or in case contact us when you have removed all extra plugins, and custom codes we see (so it’s easy for us to understand id there is an edge case).

Ektiva

Ektiva Purchased

Hello I just purchased the theme and I am already in love with it. I am new to WordPress through and I have a question: After installing the theme, I imported a single layout (Shop-furniture) because for this site my intend is just to use that layout with all it contains. But my website is still showing the default Hello World template instead of the Uncode Layout imported. I reset everything and choose to import the Demo and my website is showing the Demo. Why when I import a single layout my website can’t use that single layout by default like when importing the Demo. Is there anything else I need to set please? Thanks in advance for your response

Hi Ektiva! If you import a Single Layout you have to set this layout as your homepage: https://support.undsgn.com/hc/articles/214001105
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Ektiva

Ektiva Purchased

Thank you so much for your response. It was really helpful. Please I am trying to change an image on a contain slider but I can find where to do it. I am using backend and front end editor and I don’t want to create a new content slider. I want to use the one already there and just change the image. I am using the shop-furniture page. Also how to quickly find the size of those image in order to design my image exactly with the same size.

undsgn Author

Hi Ektiva! Here you are: https://undsgn.d.pr/jJowKh
You can also find here a dedicated video tutorial: https://www.youtube.com/watch?v=x8QYy03kfp8&t=3s
The image can be about 2880px x 2000px optimised for web.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello,

do you know if there’s any way to set a different menu for mobile? desktop menu “xyz” and mobile menu “abc”? thanks for information ;)

Hi NextConceptMilan! In Uncode there are three classes: desktop-hidden, tablet-hidden and mobile-hidden. You can combine these classes in the menu items to hide and show as you need it, ex: https://undsgn.d.pr/PSztPX

30Flux

30Flux Purchased

Hi,

I’m trying to add some testimonials to the media gallery. When I add html text as Oembeded than I can still html as an output instead of normal, formatted text … Could you please let me know how to make it work? Basically I want to have images mixed with testimonials in a media gallery.

Hi 30Flux! Not sure what you refer but this is a testimonial quote inserted in a Media Gallery with an image: https://undsgn.d.pr/xBIvcuhttps://undsgn.d.pr/0oOX18

30Flux

30Flux Purchased

this testimonial, can it be formatted so I have inside logo, text alignment etc? I would like to have normal media gallery with testimonials mixed in it. Normal masonry grid where some of tiles are testimonials with small logos and text cantered, possibly even buttons.

Hi 30Flux! Not sure how you can create this, as for all our examples “Quotes” are a standalone format.

Claudeine Purchased

Hi, cant find how translate “my wishlist” and “my account” items on mobile menu. I don’t find any option in the theme option panel and in the language files either, I can’t find the character string. Please can you help me?

Hi Claudeine! The strings are in the theme, not in the plugins namespaces, here you are: https://undsgn.d.pr/gU4j2I

Claudeine Purchased

Oh god! I’m so dumbass, the language files wasn’t synchronise and these 2 strings don’t appear! Sorry for inconvenience and thanks you for your patience!

Don’t worry, you welcome, and thank you for the confirmation! :)

I’m adding a large number of client logos to my Media library, and then inserting them into a page via the Media Gallery module. I’d like to “permanently” add a URL for each client’s website to the original image so that I can use that in the gallery itself.

It looks like I can click on each item in the Media Gallery module under the Single tab and add a Custom Link. However if I ever delete this gallery I’d have to go back and redo all these links. The images are less likely to be deleted, so I’d rather do this once.

Is there any way I insert a link for that image under the Attachment Details screen for each image in my Media Library?

Thank you

Hi Atomic_Kid_Studios! No sorry, the only method is to apply a link to each element of the Media Gallery via the Single Block tab. Obviously, if you delete the gallery you have to relink but if you need to create a similar gallery is suggested to create a copy and modify the original gallery so you have only to apply again the modified items.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi, I’m using Unicode for a while now and never had any problems with the color palette. For a few days now, every new color or gradient added does appear ok in the palette, but as soon as I want to use it in posts oder on pages, there’s a blank white box and the color isn’t shown. What’s that and how can I tackle this? Thanks for your help!

undsgn_team Author Team

In this case just try to clear the browser cache https://undsgn.d.pr/4FIYLu maybe it is enough.

Oh goodness, ok, this is kind of embarrassing. Sometimes, the easy things do the trick, right? It worked. All fine! Thanks for your patient help.

undsgn_team Author Team

The easiest solution is often also the one you think about the least… sorry, it didn’t come to my mind either. Glad it all sorted out. Best :-)

Hi, would it be possible to make the top menu visible from mobile devices?

undsgn_team Author Team

Hello sciarabba, at the moment no, sorry, there’s no available option to achieve that, however we are working on it for the next big update, even if I cannot give you any possible date since we’re still in alpha. Best :-)

I got this error when update Purchase code verification failed. Please contact the theme author. (Error 15)

undsgn_team Author Team

Hello hoangsoft35, please send us a message through the form you find in the sidebar of this page: https://themeforest.net/user/undsgn#contact and include in the message:

  • the URL of the site on which Uncode is installed
  • the license code you use
  • and the login to enter admin please

Thank you in advance, best :-)

TwoPeace

TwoPeace Purchased

The src of will be “UNKNOWN”.

How can I fix it?

Images are displayed on other pages and footers, but only the menu logo is not displayed.

I’m in a hurry.

Thank you.

undsgn_team Author Team

Hello, without seeing your site I can’t be sure, however I guess you can’t see the images you want to view with a different aspect ratio than the original, while you can see the ones with the original ratio. It means, in this case, that the problem is coming directly from the server: your WordPress installation is not able to create thumbnails of most of the images. Please check carefully this article and test on your installation: https://support.undsgn.com/hc/en-us/articles/213459729 Basically your server is missing the libraries that WordPress needs to manipulate images.

Let us know, best :-)

gounaro

gounaro Purchased

Thank you very much. Ready for 2nd license.

Thank you for the confirmation!

gounaro

gounaro Purchased

Ηello. Excellent theme. Two questions before buying another license. Is Instagram supported (icon)? And when the theme will be updated to Wordpress 6+? Thank you very much!

Hi gounaro! 1. Not sure what you mean, sorry. Do you want to know if there is an Instagram icon?
2. It’s already compatible,introduced in 2.6.0 (2022/04/11), confirmed: https://support.undsgn.com/hc/en-us/articles/213454129

gounaro

gounaro Purchased

Υes, if there is an instagram icon. Thank you.

Hi gounaro! Yep, is there: https://undsgn.d.pr/SCVyzU

Hi guys! I am struggling with the padding on web vs mobile. I want full width on my homepage, and that seems to work out perfectly on mobile too. but when I want to add extra padding for pages wit lots of text like blogs or the about page, the mobile version text gets very narrow. Any way to best solve this?

undsgn_team Author Team

You’re welcome!

Oh I see the link to the last article you sent is not working. Could you send it again?

undsgn_team Author Team

Sure, ThemeForest automatically included the parenthesis and period, apologies. Here it is: https://support.undsgn.com/hc/en-us/articles/360011223818

Hello, I have a presales question. I love the slides scroll option. I’m wondering if I could have a video playing in the background of each of the page sections when you scroll? So you go onto the page and a video is playing. And then you scroll down another one and there’s another video playing and so on and so forth. Is that possible? Thanks so much for your help.

Hi aoifekel! Do you mean if the video can be streamed from YouTube and not from your server? Yes you can but remember that YouTube videos used as backgrounds do not work on mobile, in this case you can post a Poster (cover image) on mobile.

Yes sorry I meant streamed from Youtube. That’s very helpful. Yes I will use a Poster image I think. Thanks again.

Hi aoifekel, and thank you for the confirmation! ;)

finesro

finesro Purchased

Can I update to Wordpress 6.0 or better to wait?

Hi finesro! At the moment we don’t have any compatibility reports, so it’s likely you can update risk free.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

finesro

finesro Purchased

thanks! I will not bother you with such easy task as update ;) ..btw, I love your theme!

Hi finesro, and thank you for the confirmation! ;)

vapemic

vapemic Purchased

Hello, I buy this theme. I used to active on one site, and the site was shut down. I can to get access to the old site, because I have canceled the hositng. I would like to know how to active the license in the new site

Hi vapemic! Please send a private message using the form you find on this page, and include your Purchase Code so we can check the problem: https://themeforest.net/user/undsgn

supermex

supermex Purchased

With the latest uncode updates, I can’t use gutenberg anymore. When I’m on pages built with wpbakery and click on gutenberg editor. It just reloads the page. Please help

supermex

supermex Purchased

I tried Safari, but there is no error message in the console. please look https://www.loom.com/share/44bed237b01d4627a6454713c8a713bd

Hi supermex! Did you try to deactivate all extra stuff as suggested? We see from the video that you have a lot of extra plugins… from here there really isn’t much we can suggest to you except this.

PS: sorry I see you said you already tried it. So there’s nothing more to suggest than to do a thorough debug to see why your installation seems to be the only one affected by this problem.

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