Support for Uncode - Creative Multiuse WordPress Theme

undsgn

undsgn supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Useful Links

Things you should do first
  1. Make sure you have everything up to date (theme and plugins).
  2. Clear cache after a theme or plugin update.
  3. Disable all extra plugins and check if the issue persists.
  4. Double check your own possible extra modification like custom CSS or PHP snippets.
Uncode Users Group
  • Uncode has a community. Remember this is NOT the official Help Center and you can not expect an answer from the Support Team. You can join the community here: https://www.facebook.com/groups/uncode/
Official Help Center
  • Click the ‘Go to item support’ button below to contact official support. You will get a automatic reply with a ticket ID of your support request. Make sure to include as much detail about the issue/question as possible and also insert a link to your site if possible: https://support.undsgn.com/hc/en-us

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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