39363 comments found.
Hello Brother I’m having problems About the use Fusion Builder does not work, I need to resolve this dilemma.
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Hi there
We suggest that you create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi there
We suggest that you create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
hi – I prefer Visual Composer to fusion for Avada, will VC still work fine in v5 ?
Hi there
As long as you disable the Fusion Builder in the Theme Options you should be fine. Now saying that, once the new Fusion Builder is released with 5.0 we think most will change their minds about wanting to use the VC plugin with Avada 
Coming soon!
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi,
Is it possible to change the order of the testimonial? Like now it is (from top to down) Picture->Text->Name. Which is very confusing.
It would be perfect if I could change it to Picture->Name->Text.
Hi there
What you are referring to is the structure of the testimonials markup and not the actual order in which they are displayed. To achieve what you have asked, would require a custom implementation.
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Getting error when uploading theme, always try gain later
Hi there
It is highly likely that your hosting provider has limited the servers maximum file upload size directive. You can contact them to increase it for you or do it yourself as explained here -> http://bit.ly/1d7eW2n
Please note that there are two methods by which to install a WordPress theme:
Via WordPress -> http://bit.ly/1NnHY6l
Via FTP – http://bit.ly/1R1ik6V
The FTP method being the alternative if you are having issues trying to install the theme via the default WordPress method
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi. Presales question. Are we able to create Landing Pages using Avada (no menu, no header etc) similar to http://www.burhani.co/lp-53001/ ?
Please advise.
Hi there
Yes you can create a layout like that, headers and footers can be enabled/disabled on a page by page basis using the available Fusion Options
We will be delighted for you to join the largest theme community out there
Thank you, MB
Hi, It is possible to display testimonials randomly ? I have a list of 30 differents testimonials and i would like to display only 3 on my page, randomly and differents for all the visitor on the website.. Tx
Hi there
Unfortunately right now there is no option to enable random testimonials. The good news is that when Avada 5.0 is released, you will be able to edit the testimonials element and drag ’n drop the testimonials into the order that you prefer
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
why is so long to take install demos or i did something wrong ?
Hey @littlepp!
The demo’s can take up to a minute to import, depending on your server and which demo you’re importing. If you’re still having issues importing the demo, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
I’m having a problem with my menu, the sub menus are displaying 1 in vertical and the other in horizontal and i want all submenus to look the same, here are some screenshots so you can understand, http://blacklyontech.com/1.png and http://blacklyontech.com/2.png i want all to look like picture 1.png
Hey @poseso!
This is happening because you have the ‘mega menu’ option enabled for that particular menu item. If you would like all of them to be vertical, you will need to ensure that the ‘mega menu’ option is disabled on each of the menu items.
If you require any further assistance with this one, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Can you provide the list of videos and icons use in Agency Demo that I can purchase via Shutterstock please?
Hey @ifunsport!
Unfortunately I don’t have a list of the stock media used on each of the demo’s, however we do have an article that explains how to locate the items based on their ID:
https://theme-fusion.com/knowledgebase/how-to-get-stock-images-used-on-our-demo/
I hope that helps!
Thanks!
Ryan
Hello, i want to report a bug in order to improve the best theme ever i installed nex forms plugin and insert the shortcode in down of the page and the modal pop up whith youtube videos open and close directly i remove the container of the nex forms and the modal popup runs perfect againg (sorry for my english iam spanish) so who will correct this conflict? avada or nex-form plugin? thanks
Hey @rodrixt!
Hmm, I’m not sure I completely understand what the issue is. Could you please head on over to our support center to submit a ticket? A member of our team will be able to take a look at the for you and provide you with more information on how to get this issue resolved.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Thanks! solved so lucky
Thank you for letting us know
Congratulations on hitting the quarter mil milestones in sales.
Hi there
Thank you very much for your congratulations and kind words We appreciate that and are humbled by the loyalty and enthusiasm of each and every one of our customers and the hard work delivered by each of our team member. The best is still to come!
Thank you, MB
hello my client bought this theme and I am now installing , you provide the default theme slider lading page or have to create a new one?
Hi there
All of our demos can be installed at the click of a button as explained in this help file -> http://bit.ly/25RAZbd
If you have any further questions or need assistance please cerated a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi!
I’m wondering if it’s possible to exclude a product category (or several) from showing up in my shop? If so, how do I do that?
Thanks!
Hi there
Because the Woocommerce plugins is 100% design integrated with Avada and we do not modify the plugins functionality I will suggest that you take a look at the Woo documentation for this. Here is some help on how to achieve this -> http://bit.ly/2ca3rS7
If you have any further questions or need assistance please cerated a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Thank you for this snippet. Though I’m not sure what to do with it. Where would I put it? Thanks!
Hey @ecee,
That snippet would need to be placed in the functions.php file of your child theme.
Please note that this comments section is for pre-sale questions only. If you require assistance using the Avada theme, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Hi, When we build a page (not a blog post) with a fusion slider, the title displayed in the slider is tagged as a H2 and not a H1. Could you please fix that ? It’s important for SEO. Thks for your help.
Hello @Napool.
Since not everyone uses a slider on page and we have our Page Title Bar element already using the H1, that is the reason fusion slider uses H2 as its header element, in order to change this you will have to make custom edit inside the slider files. If you need more assistance on this please fill in a ticket and we will gladly assist.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Perfect. I was using sliders instead of page title. That’s highly better. Thanks for your help.
It is a pleasure
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Hi!
I was recently hired to do a modification of a website which has Avada already installed, but i found out Avada is not registered. Is there a restriction if it’s not registered?
Hello!
Yes currently in 4.0.3 you can register it with these instructions: https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
However you will need the buyers information because the purchase does need to be verified. Also in 5.0 our upcoming update, registration process has changed since the Envato API has changed.
Thanks
I bought the theme 5 days ago and got an account error at the theme fusion support page. Mailed the support and did not get a reply until now. Is this your normal support behaviour?! Looking forward to hearing from you. Thanks in advance.
Hi there
Please email your info to support@theme-fusion.com and we will check into this for you right away
Thank you, MB
resend the mail right now. thank you!
Hi there
We do not see an email from you. Have you sent the email with your account info to?
support@theme-fusion.comThank you, MB
Hi, I tried another mail address, maybe your spam filter is blocking me…
Thank you, we received your email and have replied
hi, i like your theme! it’s very professional, but is possible use it for a FM radio? are there a player shoutcast and a podcast section?
Hello!
Thanks for the comments
We do not have those two features built in, but those types of features usually come from 3rd party plugins anyhow. I’d recommend searching for player shoutcast and podcast WordPress plugins to find some that can do what you need. If they are popular plugins that are well known (check the # of downloads) then they should work with Avada.
We’ve not tested those types of plugins so cannot guarantee it, however it should be fine. If an issue does arise, we ask that you contact the plugin developer to see if it is a known issue with themes and if there is a resolution. And you can post on our support forum with any details and we can check it out and see if we can resolve it. A majority of the time it is something minor that can be changed.
Thanks!
