2000 comments found.
How do I customize the “get to know us” section on the homepage? I’m using the Lisa theme.
Hello,
This is just one Text Block, and if you click on the edit button http://screencast.com/t/jKIIdCy7eW4K you will get Text Block Settings like here http://screencast.com/t/vbUmHmLi so you could easily modify it.Select
Hi! I can’t access to the support forum, and I’m having a problem with Visual Composer and some other functions in Wordpress. I don’t know if I can update Visual Composer to go correctly. Could you tell mw something about that? 
Hello,
Our support forum is back. Please, check it now here https://select.ticksy.com/ To update our theme to latest version 3.2.1. follow instructions from here https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 and to update VC to latest version 4.12, here are instructions: https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984 After that, clear all cache and everything should be working well.Select
Hi, I thanks for you awsoness templete design
I have problem with the layer slider pluggin. -I can’t see a menu -I can’t use a child theme.
I try to instal the slider pluggin but when I try to activate. I have a message error who’ says that can’t find the file.
I Try to reinstall the Theme and pluggin 2 times ( download in my theme forest space) via Ftp but It didn’t work.
I try to go on http://select.ticksy.com/ but there is a Problem on your site 504 Gateway Time-out.
I’m sure you can help me !
Catherine
Hello there Catherine
Thank you for your kind words 
Problem with plugin could be solved if you completely remove layer slider folder from plugins folder. And than to upload it manually again.
It seems that the ticksy system we’re using is having some issues at the moment, we have reported them. We hope it will be all fine really soon, try submitting your ticket again just a bit later today.
We apologize for this inconvenience.
Select
Ok I my pluggin is now activate. But there a comment underneath : You need to authorize this site in order to get upgrades or support for this plugin. Purchase a license or enter an existing purchase code.
I don’t know what to do…
Hello,
We are glad to hear you activated plugin on your installation. Layer Slider plugin comes included in our theme, as we bought extended licence for it. You don’t have individual licence since you didn’t buy the plugin, that’s why we always provide updates of the plugin in theme updates. No need to buy/pay anything additionally. Just ignore messages in dashboard for authorization and use your plugin normally.
Select
ok, thanks you !
Catherine
You are welcome!
Hello, I need to have the testimonials stay up for way longer than the default and the only controls on the visual composer are for the transition time, not the actual visible time of the testimonial. Can you help me on how to do it? Thank you!
Hello,
Under Testimonials settings you could add number value (in ms) for testimonials animation http://screencast.com/t/VnNKeIjx Just add there value that fits your needs.
Select
Controls on the visual composer are for the transition time, not the actual visible time of the testimonial. I need the testimonial to stay up longer, when I use the “animation speed” it just makes the animation between testimonials slow down, so you get a 10 second cross fade but the testimonial itself does not stay up long enough to read.
Hello,
In that case you need to change one param in this function in our default.js Try to open file on the path I marked here http://screencast.com/t/eB6T8gnd and instead of interval set some number, like 8000 for example http://screencast.com/t/h4ckgIqv Note that after making changes, you need to minimize this file and overwrite default.min.js file with minimized code.
Select
that worked. Thank you!
You are welcome!
In the “Call to Action” box, how do you add padding to the text so that it doesn’t overlap with the button. When I view it vertically on a tablet, the text overlaps with the button.
Hello,
Please, reach our support agents on https://select.ticksy.com/ and they would assist you there.
Select
Is there an upgrade that allows for captions to appear in the lightbox from a portfolio page? When I purchased, this only worked as ALT text. Now I need both to work. If yes, please tell me how. If not, I may have to move onto a new theme. Thank you so much.
Hello,
There is no predefined option to do that. The only way to achieve this is to try to modify our theme templates.
Select
Too bad. I thought I saw in other support tickets that you had worked with people to make that happen. Perhaps I misunderstood. Thank you.
Hello,
Unfortunately, it is beyond our support team capacity now because it requires custom work. Thank you for understanding.
Select
Can the menu be centered please?
Hello,
Thank you for taking interest in our theme. There is option to center logo and then below it menu area would be centered, too. Please, check our demo where we made that header type http://demo.select-themes.com/hazel4/
Select
Thanks for your reply! May i know if your theme is compatibile with page builder fucntion please? cuz i would like to add a slider at the bottom of this page http://demo.select-themes.com/hazel5/portfolio_page/berlin-design-week-poster/ in order to show the latest or related blogs ? or you have any suggestions please?
Hello,
You are welcome. You could enable VC for single portfolio pages and there to use VC since this is our main page builder. But, please note that you cannot add related blogs on single portfolio page. What you could do is to enable Content Bottom area on single portfolio. Then to make custom widget area where you will Recent Posts widget. On this way, recent posts widget could be seen in content bottom area of Single Portfolio. Hopefully this would be helpful.
Select
Thanks for your reply. I m thinking if what you suggest to make custom widget area where i can add recent post widget , this is similar to the section here: Information – EYEVAN 7285 : http://www.continuer.jp/eyevan7285.php ? In fact, we would like to build a lookbook and product cateloge for our different brand eyeglass, the presentation layout is similar the above website, if you have some other demo theme which fit this, please do let me know. Thanks
Hi,
You are welcome. If you add this widget Recent post in Content Bottom Widget area: http://screencast.com/t/WIdvNG6NNH1s you’ll get something like this in frontend http://screencast.com/t/yYadXlZ8uTC So, you’ll see links to recent blog posts. On your example page, it is like slider and we included that option in our Pitch theme as you could see from this example http://pitch.select-themes.com/portfolio_page/branding-the-digital-age/Select
OK got that! But for your pitch theme example, the slider is linked to related project porfolio instead of blog section, right?
Got it thanks! May i know the porfolio’s gallery images for http://pitch.select-themes.com/portfolio_page/rebranding-clean-coffee-co/ or http://demo.select-themes.com/hazel5/portfolio_page/berlin-design-week-poster/ are set to be 3 in column please? If so, if we have 12 gallery images, it will be 4 rows n each row with 3 gallery images, right?
Hello,
Great. You could choose number of columns in gallery http://screencast.com/t/Dgw3EcmKuEtA
Select
Good! What about these two gallery page: http://demo.select-themes.com/stockholm17/portfolio_page/berlin-design-week/ or http://stockholm13.select-themes.com/portfolio_page/vimeo-fx-showreel/ , can they be added a latest blog widget like this: http://screencast.com/t/LOsfihRhao4 ? thanks
Hello,
Unfortunately, Select Blog widget is not available in Stockholm theme. You are welcome.
Select
Hello, is it possible to enable comments on one or all pages, not just blog ?
Thx 
another question : why i have this message when i click to “enable comments” “NO COMMENT Sorry , comments are not allowed currently.” Thx a lot
And another question.. :/
Why just on my tablet in landscape mode the Mansory portfolio Borderless not displayed correctly ( instead of 3 it shows me 2 columns with a large shift .. )
Hello,
Please, submit a ticket on our support forum at https://select.ticksy.com and our support agents would assist you with all your concern.
Select
Hi, for some reason my social share icons are displaying odd, any ideas? This is after updating to the latest version. See screenshot here: http://awesomescreenshot.com/01b64eop54
Thanks
Hello,
Thank you for noticing this. Fix for this would be added in next theme update. In the meanwhile, open shortcodes.php file (I marked path on screenshot) and on l marked on screenshot, too, add one line of code
Here is how it should look like http://screencast.com/t/PbrjnsbeuIqV
Select
How do you change the alignment of the filter bar on the portfolio page?
Hello,
Try to add this part of code in Select Options > General > Custom Css to make filter to be left aligned:
.filter_outer {
text-align: left;
}
Select
Thanks. I used the “text-align: center” code but for some reason, it still shows up as left-aligned on a mobile phone. Works fine on ipad and desktop.
Hi
You are welcome. If you want to center filter on mobile, try with this code instead:
.filter_outer.filter_portfolio {
text-align: center !important;
}
.filter_holder ul li {
display: inline-block;
vertical-align: middle;
float: none;
}
Select
Great, that works! Thanks so much.
You are welcome
Glad to hear this.
Dear Select-Themes, I LOVE your “Hazel” wordpress theme. I was wondering if it’s possible to have a small video in the first banner you see on the starting page instead of the photo/slideshow. Thank you so much! Kind regards, Hiske
Hello there Hiske,
Thank you for taking interest in our theme! Yes, you could add video instead of Image in each slide in Select Slider. You are welcome.
Best, Select
Hi there,
I notice that you can add SEO Tags for pages but I don’t notice any of these fields for products. Is it possible to do this using the theme or would I need to install an SEO plugin.
Thanks
Hello,
You should use some plugin for SEO, we could recommend Yoast You are welcome.
Select
Hi , each time I want to retry to work with Hazel, I give up… For example, on a page that have this layout http://prnt.sc/cek3w5 it’s impossible to add a simple row without making all the circles disappear http://prnt.sc/cek41s Is there any explanation ? Mitch
and another one , deleting a row http://prnt.sc/cekljo makes the portfolio disappear http://prnt.sc/ceklum
Hello,
We need to take a closer look into your backend and settings. Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL enclosed with wp-admin credentials.
Select
Hi , I submit a tickett, it says support ended. Any email to send you the bug description ? On a fresh install on Localhost, same bugs…
Hello,
You could reach us here support@select-themes.com and our developers will check if it is bug and how it could be solved.
Select
Hi, you told me to open a ticket on ticksy and it’s done, but you don’t give me any answer for the problem. Could you please have a look ? Public Ticket #878849
Hello,
Please, note that you’ve been waiting a bit longer if you submitted ticket during weekend when we are working with limited resources. Our support agent already answered on your ticket. Please, check response on ticksy.
Select
I have been trying to create a single gallery blog post to look like this page in the demo (http://demo.select-themes.com/hazel3/portugal-2013-road-trip-gallery/); however, I can’t seem to create the gallery slider. Here is what my blog post looks like: http://kobrinphotography.com/test/
Hello,
You should set for your post to be in Gallery Format. Please, just submit a ticket on our support forum at https://select.ticksy.com/ and our support agents would assist you there.
Select
Is Hazel compatible with WordPress 4.6 yet?
Hello,
Yes, we tested our theme with 4.6 WP version and it seems there is no issue.
Select
I am trying to edit my theme to change a few things. I want to change it so that when you click on the portfolio title it does not open a new tab. I am able to inspect the page and remove target=”_blank” from the a tag and achieve this behavior however I am unsure where to locate this to make this change permanently. Can someone please let me know where I can find that html source code so that I can make the cahnge? Thanks.
Hello,
Please, just submit a ticket on our support forum at https://select.ticksy.com and include your site URL enclosed with wp-admin access so our developers could help you there.
Select
Hello guys, I been using this theme for a while and it awesome! Now I’ve change a little bit my design and I have some problems with my portfolio margin that I’m not been able to solve them by myself.
I had problem with contact page margin but I used a css code and it works great. Now, I been trying to do the same with my portfolio page and with the individual projects page but I cant found the right way to do it.
This is the code I used for contact page: @media (min-width: 1000px){ .page-id-1452 .contact_detail { margin-top: -100px !important; } }
And this are the ones I used for portfolio gallery and for solo project view, but they doesnt work good:
@media (min-width: 1000px){ .portfolio_single .portfolio_container { margin-top: -50px !important; } }
.projects_holder_outer{ margin-top: 0px !important; }
Also, I could like to change the language of ALL in this page: http://www.a2arquitectos.cl/?page_id=18759
And change DATE language and eliminate CATEGORY in single proyect view: for example:http://www.a2arquitectos.cl/?portfolio_page=torre-multicine-proyecto-cines-y-comercio-la-paz-bolivia
I was able to change language in contact form, but I haven’t found the way to do this others things.
I would be very grateful if you can help me with this, Thank you
already fix the language and category issue, I only need help with the margin problem please.
Also I’ve found trouble with permalinks. I used proyectos for my portfolio, but I cannot use the same category permalink for portfolio_page.
http://www.a2arquitectos.cl/proyectos http://www.a2arquitectos.cl/portfolio_page/inmobiliaria-conversa-la-paz-bolivia/ but it should be, http://www.a2arquitectos.cl/proyectos/inmobiliaria-conversa-la-paz-bolivia/or whitout the /proyectos/, but the thing is that I dont want people have acces to http://www.a2arquitectos.cl/portfolio_page .
Excuse my english, and all the requests, thanks
Hi,
1. Could you please explain what exactly you’re looking to change on your portfolio and single portfolio pages?
2. Note please that in Select Options -> Portfolio, you can set portfolio single slug, instead of portfolio_page. But that slug has to be unique! It cannot be the same like any page’s slug , so you can’t use proyectos if you’ve already used it for the page. Neither can you eliminate the slug. So you can either use proyectos, but change the page name, or use some different word for portfolio single slug.
Select
Hi, thank you for your answer.
1. I would like to change this (the css code I put above only works sometimes): http://i63.tinypic.com/351xruv.jpg http://oi65.tinypic.com/ra7x49.jpg http://oi63.tinypic.com/122i92o.jpg2. There’s anyway to hide or forbid access to people to http://www.a2arquitectos.cl/portfolio_page but still have access to single portfolio pages? or if it is better to put permalinks to single portfolio pages without the /portfolio_page/
Thank you, Leonardo
Hi again Leonardo,
1) We could see that margin on top you marked is same in first two screenshots. For the margin above portfolio single navigation, we could suggest to use this part of code and paste it in Select Options > Global Options > Custom Code > Custom Css:
.portfolio_navigation {
margin-top: 30px;
}
For any further assistance with this part, please, just submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL and wp-admin access so our support agents could help you there.
2) There is no option to hide it, since it is not page, but archive page. So, even when someone change this slug portfolio_page to any other, it could be accessible. If you want, you could try to set some redirection on server to set this page navigate to home for example or some other workaround.
Select
Little question about the period in the pricing tables. Monthly appears, but i don’t want any duration or period on my pricing tables. How can i disable it ? Thank you !
Hello,
Add this css code in Select Options -> Global Options -> Custom CSS field:
.price_table_inner .prices .mark {
display: none;
}
Select
Hi, other problem with the mal that does not work 
Hello,
Submit a ticket please to https://select.ticksy.com , and include a link to your site. Our support will inspect the problem and provide help to resolve it.
Select
Thank you i will do it ! 
No problem.