28306 comments found.
Hello, it’s really possible to have auto slider on ux_products? Even adding auto_slide=”true” and timer=”2000”, I’m not able to make an automatic slider
[ux_products style=”push” slider_nav_style=”simple” slider_nav_position=”outside” col_spacing=”xsmall” depth_hover=”3” animate=”bounceIn” show=”featured” image_width=”95” auto_slide=”true” timer=”2000”]
The new theme update I love, but, since the update I have been seeing an increase in 503’s, 404 etc… Plus my sales have dropped. Is there something I need to do to make sure this went well?
Hi there, try increase the memory limit: http://uxthemes.helpscoutdocs.com/article/81-increasing-the-wordpress-memory-limit
Try also reset all cache.
404 should not have anything with the theme update to do. That’s just some missing pages.
Hello, I didn’t find out how to set the category page like the full screen layout> http://flatsome3.uxthemes.com/product-category/men/?style=layout-fullscreen-fashion
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Hi.. When I click a post headline to have the post open on a page – I get ‘Oops! That page can’t be found.’
The post has a unik page name, it is public.
I really want my blog on Flatsome site working – hope this is the final issue 
Try update the permalinks
Hopefully that helps.
Just for your information, there is a little bug in your searchform.php
You make a reference to a string not defined in you .po file
“Search” is not define so I had to hardcoded it to have it in french
<input type="search" class="field mb-0" name="s" value="<?php echo esc_attr( get_search_query() ); ?>" id="s" placeholder="<?php echo _e( 'Search', 'flatsome' ); ?>…" />
JF
Hi,
We have updated to the latest version, but after editing the footer through theme options the builder/customizer no longer loads. In fact, we can no longer access any of the theme options to make changes to the site/theme. The builder/customizer simply hangs on loading every time we try to access it.
Our wordpress memory limit is set to 256MB in wp-config.php. When loading the customizer the following error is reported in Chrome console:
header-builder.js?ver=3.0.27:57 Uncaught TypeError: Cannot read property ‘expanded’ of undefined
The code which is causing the problem in header-builder.js is:
// Start Header builder wp.customize.panel( ‘header’ ).expanded.bind( function( state ) { if(state == true){
$('.header-builder').addClass('active');
} else{
$('.header-builder').removeClass('active');
}
} );
This is the line which is being reported as the problem:
wp.customize.panel( 'header' ).expanded.bind( function( state ) {
We have contacted your support with admin login details but have yet to receive further reply. We really like the latest version and do not wish to downgrade to the previous version. Instead, we would greatly appreciate your assistance in troubleshooting this problem so we can use the latest version of your theme.
We are even willing to pay extra for your time so you can look into this and help us fix the problem.
Hi there, do you have latest version of WordPress installed?
Yes, we have the latest version of WordPress installed (4.6.1).
I think your site has a HTTPS problem. Have you set your site to have https url in Wp-admin> Settings > General?
Yes, we have. You can also use http instead of https when loading the customizer and you will see the header-builder.js error mentioned.
It was not set when I just checked.
We have changed it to https in WordPress settings now. The problem with the customizer still persists because it does not have anything to do with https. As mentioned above, you could also try accessing the site through http (without https) and it still will not load.
Ah, I can see it now. Looks like a plugin conflict somewhere. Could you try enable WP Debug? So we can see if there is any error message in the customizer.
I have enabled WP Debug as requested.
There is a 500 Internal Server Error error there. It usually happens if you’re out of memory. Could you ask your host if there is any limit in the PHP.ini file? Tell that you need at least 128mb (Recommended by WooCommerce)
You could also try disable all plugins, and only enable the ones you need.
Our server has 1GB memory limit allocated in PHP.ini for the site. All of the plugins we have enabled currently are the ones we need for the site. This error was caused after editing the footer through theme options after updating the theme to the latest version. Before that the customizer was working fine.
Could one of your developers perhaps look into this? We are willing to pay extra for your time to get this fixed.
Also, the server errors started appearing after the upgrade to the latest version of the theme and the problem with the customizer.
Are you sure the server it self has allocated 1gb limit? I can see you have it in the wp-config file, but sometimes the server it self has a limit.
The customizer with all the options requires a bit more memory than earlier.
Yes, the server is really set to 1GB limit. We have confirmed it with the host and checked it ourselves by running <?php phpinfo(); ?> from an uploaded PHP file.
We figured out the problem. It seems OpCache, which is used by PHP by default was the culprit. Disabling it has fixed all the internal server issues after the update and the customizer works now too.
My guess is that the refresh rate in the OpCache was set to too long, resulting in old PHP code being stored in the cache and conflicting with the new PHP code from the theme update. We will try setting the refresh rate to something more frequent to see if the customizer will still work with OpCache enabled.
Might be a good thing for others to try that are also experiencing similar problems.
Ah, thanks for letting us know! Will use this to help others with similar problem.
Hi Guys,
I have been doing some research on security and find out that allowing svg upload can be seriously dangerous… As a developers have made the decision to allowing SVG uploads..
Could you please tell us your though on this matter to reasure us a bit?
Thank you in advance
cool thank you for getting back to us
Np 
hi, i need help. why i can’t access customize.php for my site? any help?
tq
I have updated my theme using the easy theme and plugin upgrade plugin using the installable WordPress files only (because I get a styleshee.css error with the full plugin download) however after the update it says I have version 2.9.6 however according to your change-log it should be version 3.0.29 after the upgrade. How do I upgrade the theme to 3.0.29?
I can find it in the woocommerce files but it is overruled by the files in the Flatsome theme.
Please let me know
It should be placed in same location in “woocommerce” folder in the “flatsome” folder
You can also override it by copy it to a child theme.
Thanks i found it in the Loop—> orderby.php
I have one more question, i have been looking everywhere for this line in the checkout form “Seller:” (Look picture) i have been talking to dokan and they tell me that it aint their plugin and i have also been talking to woocommerce without help.
So my last guess is that it is one of your files?
can you help me find the file?
The Class is: class=”variation” The text is: “Seller:”
https://postimg.org/image/jz52ire5v/Sorry, that part is in the WooCommerce folder. We use default WooCommerce functionality for it 
You could try a checkout manager for WooCommerce: https://nb.wordpress.org/plugins/woocommerce-checkout-manager/
Hey, I got wordpress multipage, can I have this theme on multiple pages?
Hei. Er ikke helt sikker på hva du mener 
Mente multi-side av wordpress, hvor jeg kan bruke temaet på flere sider.
Og hvordan gjør jeg så wishlist kommer mellom account details og logout? Får den bare på toppen. 
Bruker du Flatsome 3.0? Da kan du dra wishlist hvor du vil med Header Builderen.
2.9.6 bruker jeg, hvor finner jeg den nyeste?
Takk, oppdatert nå! Jeg kom borti regen thumbnail pluginen dere anbefaler, og nå viser ikke bildene i Woocommerce.. Noen tips? Helt hvite bilder
Det var LazyLoad som gjorde feilen. Men jeg har flere problemer: jeg har satt opp multisite network, og har to sider, på den ene siden får jeg ikke opp muligheteb for å logge på via facebook, selvom det er aktivert! Og hvordan fungerer den med Google? Koster den noe?
Thanks for v3! Its looking great! I’m wondering if there is a way to have a Product Layout for a particular product? I need to have Standard No sidebar view for most products, and Wide Gallery view for a few products. Is this possible?
Hi there, sorry that’s currently not possible, but we want to make an option for that in the future 
Hi there! Just recently downloaded 3.0. My questions? -The UX builder just spins when I try to make changes…Is this suppose to happen?
-In my footer I have the option to align left/right but I can only go left -My sidebar on product page won’t go left even thought I selected left sidebar. It shows up on right -My featured products will only show one product. Maybe I’m doing something wrong.
Hi there, try this:
https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/Are you overriding any files in a child theme?
Hello! I just received notification of an update for flatsome. When I went in to do the update on wordpress it says to consider a child theme or all custom modifications previously made will be lost. How do I know if I have a child theme? Please help! I sure don’t want to have to start all the way back over, but would like to get the update as my UX builder just spins on a black screen. Thank you so much in advance.
Hi there, you can just use the auto update if you have activated the theme. Go to Apperance > Themes 
Yes But how do I know the child theme is installed?
Just go to Admin > Apperance > Themes and check if it’s activated 
Could you please tell me the short code for the Instagram title element with icon as shown on the demo page? I have attempted to recreate the element on a page and haven’t been successful, also could not find the code anywhere in the docs.
Hi there, the icon is the “title” element with a instagram icon. It’s not a part of the instagram shortcode.
Thanks for your response, I understand it’s a title element… What I’m missing is how to create it. I’m not seeing a title element with icon as an option in either the short codes or the elements. I’m sure it’s obvious and I’m just missing something. I appreciate your help!
Are you on version 3.0? 
Nope, that’s got to be it. Thanks for the response, I just downloaded the updated version and I’ll give it a go after reading the docs. I appreciate your response, I never would have figured that out 
Np 
Hi, the countdown doesn’t work for german users since not all words have the same letter as plural ending, e.g. hour is “Stunde” the Plural is “Stunden”, day is “Tag” and the plural is “Tage”. Would be great to have a solution for this. Thank you for this amazing theme!
Well have that fixed. Is it possible to remove the plural ending and use f.ex stund(en) tag(e) etc?
This is what I tried first. But when you delete the plural ending it still adds an “s”.
ah, ok. We’ll make sure it’s gone if you remove it.
Can’t find it now but I’m sure before when you added a product to cart in category view, the Add button changed to View Basket? If this is still the case, can it be set to keep displaying the Add button instead of showing the View Basket link? Thanks!
Hi there, this is a built-in WooCommerce functionality so it’s not possible to change without custom development. Sorry about that.
Hi, it looks amazing but do you have a admin demo? Thanks 
Hi there, sorry we don’t have any admin demo yet 
Hi, how can I get me a button to open a link in a new window? ... I do not work the “target = _blank” in shortcodes
We have fixed this for next version 
Hi this theme doesn’t seem to support a star rating review for woocommerce products?
Hi there, not sure what you mean. We have star rating review on our products: http://flatsome3.uxthemes.com/shop/men/bjorn-tee-ss-jack-jones/#tab-reviews
is a third party plugin required, because my reviews using this theme only support name and message
No, but you could have a problem with a plugin you have installed.
I found it was disabled under products -> general in the woocommerce settings
Ok. Great 
pagination for more products is missing www.shoptwiz.com/shop
Sometimes it accidently shows up when i select product sorting but its missing when i have more products .
working now ! Deactivated infinite scroll
Ok, awesome
What plugin was it? We could take a look and have it fixed in one of future versions.
Thanks. We’ll find a good solution for infinitive scroll in the future 
Thank you ! Usually on e-commerce websites people are lazy to click next while they are searching for product