28309 comments found.
After updating to the latest version the social icons on the top bar no longer show.
See at www.wickedeffect.com
Any idea about what can be done to fix this? Thanks in advance
Hi there, try use the “Social icons” in the Header Builder: http://uxthemes.helpscoutdocs.com/article/191-how-to-use-the-new-header-builder
Thanks! Despite it does not work for different languages
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Hi, the rotate doesn’t work in live site, can you fix it?
Hi there, do you mean the slider rotate?
everything has the rotate option , they all not working in the live site
you can check my site： http://xoshare.cn ,in the middle of the site with the stand out seciton , there has fade out cube that i rotate to 45 degree .
Ah, we’ll have that fixed in next version 
Hi! There language settings for countdown elements: https://snag.gy/6bFnRu.jpg instead plural ending better additional fields. Such translation options as it is now is not suitable for some languages For example, Russian: week = неделя 1-4 weeks = недели 5-9 weeks = недель day = день 1-4 days = дня 5-9 days = дней hour = час 2-4 hours = часа 5-6 hours = часов minute = минута 2-4 minutes = минуты 5-59 minutes = минут second = секунда 2-4 second = секунды 5-59 seconds = секунд
Hi there, thanks. We’ll have an solution for this soon
Please see the image (Image URL: http://oi64.tinypic.com/24ljzo7.jpg). How do I get the grey section below the nav bar on my website?
Can I get some help here. This is rather urgent. Thanks
Hi there, you can find it if you create a new blank page and insert the mega shop preset by using the UX Builder. You can then copy the shortcodes from it into your page.
how do i change the background image in the About Us page?
Hi there, take a look here http://uxthemes.helpscoutdocs.com/article/64-how-to-add-and-edit-content-on-top-of-pages
the area behind the social share icons
thanks, i updated the theme and am also having an issue with the banner sliders on mobile. None of the slider text loads, it just stays stuck on the loader symbol
Ok, go to Support tab on this page and send us an email. Could you also send a link to your page with access to your backend so we could take a look?
Hey there I have a question to the new Google and Facebook AMP. Do you think it makes sence to use AMP in combined with Flatsome? Or is AMP more for blogs and websites without an online shop. Do you have experience with the new AMP extension. Will there be an option in an upcoming flatsome version? Maybe is there a free good plugin for that?
Hi there,
AWP plugin just replaces the theme for AWP pages / posts and has nothing to do with Flatsome.
So AWP can’t work togheter with the Flatsome options, but should be possible to use a AWP plugin. Just remember that the AWP pages has different design than the Flatsome style.
Hope you understand
Hi ! This is fantastic theme and I have quick pre-sale questions.
1. Do I need to input purchase code on local development environment for benefiting all features of theme? 2. If I will input on localhost, can I input same code in production version?
Thank you!
Hi there, and thank you!
You can insert the purchase code on your local and live site without any problems
Just updated to the latest version. I have an issue with products variations images. I have different pictures for each type of variations, and now when i switch between them, the main pictures doesn’t change. But if i zoom on it, it shows me the correct variation. i’ve looked in the change log, and i think the fix that you added broke something else: FIXED: Zoom correct image on product variations.???
this only seems to be a problem in safari browser…
variation images work properly in chrome and firefox
site: www.flowfold.com
Hi there, we have fixed this for next version
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thanks! by next version do you mean a newer version than is available now? any idea of when ? thanks again
Next version
Still not working in Safari with updated version… FYI
Hey guys! I got a question:
Is it possible to make a fullwidth main banner on a page whilst the rest of the content remained to be as a default-type (a column appearance)?
PreSale: Had a look on Video and some basic Docs but do not get itr how the structure of whole Demopages are put together, there is no overview. What is about templates as presets? How are presets handled? Do you have some more in depth documentation after buying? System looks fine but also a click odysee…
My products are showing double the amount of social share buttons. I can’t seem to get them to behave properly and display only one set.
Please could you advise on a resolution?
Hi there, do you have a page online where this is happening? We could give you a simple CSS fix.
Try add this to custom CSS: .social-icons + .social-icons{display:none}
Sorry, where do I find this to input the code?
Okay, found Custom CSS and added the code, but the problem remains.
What about this: .social-icons + .social-icons{display:none!important}
Do you have a URL to a page where this is happening?
Perfect, that did the job. Thank you for your help!
Hi, what files do I need to edit in order to reorder the elements on the single product page (full width layout)? Thanks!
I am using a child theme of Flatsome 3.0.
I have figured this out since. For anyone trying to reorganise the elements on the single product page, you need to edit functions.php located in the Flatsome theme folder, and a respective layout file under woocommerce/single-product/layouts (in my case product-no-sidebar.php)*. Refer to this tutorial for instructions: http://wpbackoffice.com/reorder-product-page-contents-woocommerce/
- This is only a guide in order to locate files; I had created a child theme and copied over product-no-sidebar.php so my changes are retained in the future when the theme updates.
Good job!
How do you make site logo image https so that checkout shows to users as secured. As of now, with 3.0, logo is loading http and showing “unsecure elements” on checkout
Could you try this plugin? https://nb.wordpress.org/plugins/really-simple-ssl/
Will I get answers to THREE of my comments left here ever?
Hi there, sorry. The correct way to get support is to go the “Support” tab on this page.
Hello, this is the error I get when I used google map in Flatsome:
” Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”
Take a look here: http://uxthemes.helpscoutdocs.com/article/200-google-maps-api
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After upgrade : The theme has started showing http://prntscr.com/cjcknr ( Online screenshot ) comment box below articles on home page . www.shoptwiz.com
looking for a fix till you upgrade release an upgrade
Hi there, take a look here: http://uxthemes.helpscoutdocs.com/article/78-remove-comment-box-from-page
It’s only added on pages where comments are enabled. They should be disabled by default.
Hello.
I request your support, the new update does not allow me to choose the theme colors, even when I try to enter the section “theme options” simply displays a blank page.
Thanks a lot and congrats for your awesome work
Hi there, try this: http://uxthemes.helpscoutdocs.com/article/81-increasing-the-wordpress-memory-limit
That should help
It works! Thank you.
How can I hide a wishlist button on product page??
Hi there, do you want to remove wishlist functionality completely?
Yep, can you tell me how to disabled
Disable the Wishlist plugin
Hi there,
I absolutely love this theme and it’s extremely easy to get a professional looking site up and running with your UX builder. Well done!
I have a question regarding fade-in text. How do i stop it happening?
We’re creating banners on the category pages using shortcodes (as ux builder isn’t available for categories) and there are lots of options for text animation, but nothing that i can see that will have it just sit there like normal text on the page.
How do I ensure the text has no animation?
Thanks, Nathan
I should mention we’re referring to http://uxthemes.helpscoutdocs.com/article/53-ux-banner for the animation options.
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