378 comments found.
How to remove the Copyright Elated Themes on footer?
Sorry. Never mind I just figured out how.
We are glad to hear that! 
Hi it’s the second tim i submit a ticket in the support website and nobody answer me.
In the same time the support answer to the other custumers. Can you fix my probleme ? Thanks emma
Hello,
Our supprt team work on this and they will reply as soon as possible!
Elated
Hello , i want to bye this theme, but i have some questions, 1. Can i add Top bar in Homepage,, top bar showing in pages 2. this is responsive .?
Waiting for quick response .
Hello,
Thank you for interesting in this theme!
1) There is no Top Bar area in this theme. You could add widgets in right from main menu area instead.
2) Yes this theme is fully responsive.
Elated
Is it compatible with WPML?
Hi,
Thank you for taking interest in Chandelier.
All the theme labels are marked and translate-ready, so you can safely use WPML plugin yes.
Some css will only be necessary for language switcher in header, and our support can help with it.
Elated
Oh my god I’m going to start to freak out, is this theme doesn’t come with any guideline or how to whatsoever to help the purchaser to install the theme??
Hello,
Here is our Official Manual http://chandelier.elated-themes.com/documentation/ and there are exlained our shortcodes, but also, how to get stareted using our theme. Additionaly, you could reach our support forum here https://elated.ticksy.com/ where our support agents are on your service for setting up your site within our theme.
Elated
Hi,
I’ve submitted couple of tickets to the support forum but till now I did not get any help yet. I just added another ticket regarding another issue I’ve encountered.
We are trying to beat a deadline and we badly need your help.
Please check the tickets we’ve submitted and advise/help us please.
Thanks in advance.
Hello,
Our support team work on your tickets and they will reply as soon as possible!
Elated
When i try to change the Slider Images, it shows old image, not showing the new one and Slider font not changing, help how to fix.?
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Hi there!
I am trying to get my google map to show up but I need to be able to add an api key somewhere, and I can’t seem to find that code to insert it – help?
Thank you!
Becca
Hello,
Our support team will reply on your ticket as soon as possible.
Elated
Hello I appeared this code under the footer does not know why they like off
})(jQuery)
how can i resolve?
www.safemilano.com
Hello,
Please remove JS code from Elated Options > General > Custom JS field.
Elated
Hi,
I sent a ticket regarding on how to make the testimonial carousel auto rotates—and I’d like it to rotate every 6 seconds.
Can you please advise on how to do this.
Thank you.
Hello,
Our support team work on this and they will reply on your ticket as soon as possible.
Elated
Hello, we’ve sent a response to on support forum. Please check, as we are having trouble with our live site.
Thanks,
Hello,
We can not see your ticket there. Please check again whether you replied something there.
Elated
Hi.
Recently the new problem appeared in our site.
Woocommerce doesn’t send emails after new orders are placed. Neither admin nor the customer doesn’t get mail with notification. I was checking it with my hosting provider and they said the problem is not caused by server settings. Few months ago everything was fine and no changes was made since spring. What could go wrong?
Woocommerce is updated.
I hope you could help me with that.
Thank you!
Hello,
Please disable all 3rd party plugins and then update your theme to the latest version as per this explanation http://chandelier.elated-themes.com/documentation/#!/getting_started_updating_chandelier .
If you still have same issue after this, please send us URL to your website as well as WP admin access here support@elated-themes.com, so that we can check that closer.
Elated
Hello,
Can you tell me how I can remove this line, in the blog section : http://image.noelshack.com/fichiers/2016/40/1475769318-screenshot-1.png
Thank you very much
Hello,
Can you please submit a ticket to https://elated.ticksy.com/ and send us URL to your website there and our support team will help you with this.
Elated
hi there, how do i remove the pagination dots from the slider? thanks
Hello,
As we can see you already achieved this. If you have some other question, please reach us out here https://elated.ticksy.com .
Elated
Hello,
How am I able to import the demo content for “BOQUET”?
Hello,
Go to Elated Options > Import and you need to import all content with the attachments http://screencast.com/t/JA4pwZ5gaw .
We have included all pages from our demo, so you can choose any page after you finish with the import.
Elated
hi there – i am still waiting on a reply to a ticket (3 days old) – my transparency setting on header not working
Hello,
Our support team working on it at the moment. They will reply as soon as possible!
Elated
hi good day, is there a way to add an image on the slider instead of the title and subtitle? Thanks
Hello,
Please, submit a ticket on our support forum at https://elated.ticksy.com/ and our support agents will assist you there.
Elated
hi there, it seems to be taking a while to get any response to my ticket. If you can please advise the problem? thanks.
Hello,
Our support team processed your ticket and they will respond you as soon as possible.
Elated
Please advise if i can upload all demo content and media files via FTP, as my host has suggested this due to the import upload errors?
Hello,
Please, check response on ticky since our support agent already answered.
Elated
Hi after installing and activating the theme I get this error: Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/public_html/wp-content/themes/chandelier/framework/lib/eltd.layout.inc on line 2850
Hello,
This error means that your php version is low, and that’s why this is happening.
Use at least PHP 5.4.x or greater in order to process PHP code faster, and to fix older version bugs. Note that wordpress is now recommending PHP 5.6 or greaterhttps://wordpress.org/about/requirements/
So, just contact your host and ask them to increase your php version to 5.4.x or higher.
Elated
thanks!
You’re welcome!
hi, i have submitted a ticket and no one has got back to me? I need help as to the demo download – i have followed all your instructions but still stuck on 50%. Please assist?
Hello,
Please check your ticket. We’ve replied there.
Elated
HI there, thanks for the reply but it is still not working. i have sent through wp admin details. please let me know as soon as you can as it is urgent.
Many thanks
Hello,
Please check your ticket. We’ve replied you there!
Elated
Hi, I am interested in Buy Your theme. But I wish I first ask yourself some questions : The colors of the demo all are all customizable ? Layers is included in the theme Slider Revolution Slider or to create customized animations ? Can I change the size of the logo is in the top menu bar? Thanks so much
Hello,
Thanks for interesting in this theme!
1) All colors are editable! Also if you would have issue with some colors, our support team can always help you with the appropriate css code.
2) Could you please explain us precisely here? We have not included revolution slider in this theme. We use custom slider that was made by our developers.
3) You can control logo size. It depends on the image that you would upload for the logo. Basically that image should be twice bigger than the one you want to be displayed on site, because of retina rule.
Elated
Thanks for your answers! ... In your Slider on the home page you can create animations such as this site: https://church-event.vamtam.com ? Thank you
Hello,
You are welcome!
In this theme you can create slider, with the same animations as you can see in our demo.
Elated
thank you … . I’ve already seen your slider, these work very well with the lyrics.. but with the moving objects in the animation (for example: a one glass in moving) ... this can be done?
Hello,
If you go to the Elated Slider > Slides, you will see bunch powerful possibilities for different animations. You can enable image animation there, choose Graphic Entry Animation, Content Entry Animation , Animation Direction and other things.
If you need more detailed explanation, please submit a ticket to https://elated.ticksy.com and send URL to your website there.
Elated
