The issue is fixed backgrounds on mobile devices (especially testing on iOS ) it causes the device to essentially freeze and you can’t scroll which is why I’ve added CSS to reset the fixed position – not via responsive code but by actually targeting the mobile class to prevent issues on all mobile devices:

.wpex-is-mobile-device body,
.wpex-is-mobile-device .bg-fixed,
.wpex-is-mobile-device .bg-fixed-top,
.wpex-is-mobile-device .bg-fixed-top { background-attachment: scroll !important; }

You can test yourself removing by adding this to your custom css:

.wpex-is-mobile-device body,
.wpex-is-mobile-device .bg-fixed,
.wpex-is-mobile-device .bg-fixed-top,
.wpex-is-mobile-device .bg-fixed-top { background-attachment: fixed !important; }

In some cases if your images are small enough it may not have too much affect or if your phone is very new (maybe the iPhone 7 can handle it I have not tested yet) but when testing on iPhone 5s and 6 I couldn’t even scroll down the page on the Paris demo.

- AJ

There is actually a small bug with polylang only in regards to the footr builder in the last update. Sorry! I have fixed it for the update I will be releasing. If you want you can submit a ticket (request it be sent to AJ) – and if you can provide temp FTP logins I can fix the bug for you. Or if you want you can wait for the upcoming update. Sorry for the troubles!

How do i write privately here?

Sorry I meant to post the link to the support site, but I see you found it and submitted a ticket. I will respond asap, thank you for your patience!

Hi,

When I try and visit the live site to see what could be wrong it’s showing a different theme Do I have to change my hosts file to check? Unfortunately just looking at the picture doesn’t help much. Can you edit the module and make sure the filter is in fact enabled? Also make sure you have categories in the backend and they aren’t empty? And if you can’t share the URL can you see if there are any errors in the browser console? Thanks!

Great! Thank you for the continued support, it really helps me keep going!

Anyway it’s very easy! So total has many hooks you can use – http://wpexplorer-themes.com/total/docs/action-hooks/

The one that runs after the loop is called “wpex_hook_content_bottom” so you can attach content to that hook. Example:

function myprefix_add_after_loop() {

    // Only needed on portfolio categories
    if ( ! is_tax( 'portfolio_category' ) ) {
        return;
    } ?>

    YOUR HTML HERE

<?php }
add_action( 'wpex_hook_content_bottom', 'myprefix_add_after_loop' );

Of course if you prefer you can also copy taxonomy-portfolio_category.php to your child theme and modify ti manually. But using the hooks is always better then editing template files.

By the way Total 3.6.0 is coming very soon. If you have any last minute requests, please let me know!

- AJ

The guide should be pretty straight forward as long as you know some basic coding. Which part are you confused about maybe I can help better explain that section?

I can totally make a video, but not today because I am working hard to get the new 3.6.0 update released so I don’t have much time. But maybe tomorrow. But if you can tell me what part you don’t understand I can update the the docs or explain better.

- AJ

Which file is paste code place for “a font add to the settings ” ?

This goes in a child theme – http://wpexplorer-themes.com/total/docs/child-theme/ – functions.php file. This is the place where you can add any of our snippets – http://wpexplorer-themes.com/total/snippets/

- AJ

Make sure under Settings > Reading you unselect the Blog as the “Posts Page” first before setting the blog template. Also make sure everything is up to date just incase there was a bug:

• http://wpexplorer-themes.com/total/docs-category/updates/
• http://wpexplorer-themes.com/total/changelog/

- AJ

i unselected the blog as the post page, then set up the blog template. No change.

Are you able to share the URL in question so I can have a look? It’s possible I can see what’s going on from the front-end. Or you can submit a private ticket here – http://wpexplorer-themes.com/support/ – with temp logins so our support staff can have a look for you.

- AJ

Oh yes I do see it’s missing I will update the list in the upcoming update. Open total/framework/fonts.php and just add it to the wpex_get_awesome_icons array manually right after where it says “elseif ( ‘all’ == $return ) {”. I will be there in the next update

Actually I double checked. It’s not “institution” it’s “university” and it should be there already Please double check.

You’re right : the icon exists both as “institution” and “university” !

Thanks again.

My bad. Your theme is indeed ‘Total’. http://wpexplorer-themes.com/total/docs/filter-grid-navbar/ I also found Pagination enable option, but it seems that it reloads the page everytime by appending /2 to the url. It would be nice if it loads inline using Ajax for example

Hi,

I am glad you found the settings, thank you for letting me know

Because of the way the theme constructs the grid with the various built-in settings for enabling/disabling items and font/styling options, the various jQuery events and the ability to easily override the entries via a child theme it doesn’t allow for a very good AJAX integration. It could be possible to include it but it would cause more issues then it would help because if added I would either have to re-code everything completely and it would break people’s sites if they made any adjustments via a child theme or it would only allow 1 grid per page with ajax pagination which will for sure cause some concern by customers.

If you are inserting a grid on a homepage for example my recommendation would be to actually disable pagination and then you can add a button under that links to the “full portfolio” where you have pagination enabled which is better for usability and SEO.

Another alternative is that the Visual Composer “Post Grid” module does support a “load more” function if you want to check that module out and it also has a filter setting. But my portfolio grid module is less bloated and in general should load faster. So it’s a matter of what you would prefer.

Other customers have also recommended a premium plugin called “The Grid” which is very nice, but again it would be adding a lot more “bloat” to the theme, but I do believe their system includes ajax pagination if you want to check it out.

Please let me know if you have any further questions or any issues with the theme! I hope you are having (or had) a good weekend.

- AJ

— By the way I do see your support license has expired, if financially you can afford to renew your license at this time I would really appreciate it if you did (purchasing a new copy of the theme for another client will also renew your support license). Thanks you!

Hi,

When I check this page – http://neoface.com.br/nf/index.php/staff-member/bruna-santos/ – it is actually re-directing to the first page you mentioned “luciano-del-salto”. Did you delete it? If not can you please confirm it’s the correct link so I can help you out, thanks.

By the way I do see your support license has expired, if financially you can afford to renew your license at this time I would really appreciate it if you did (purchasing a new copy of the theme for another client will also renew your support license). Thanks you!

I hope you are having a great weekend, - AJ

Hi AJ, thank you for getting back to me. I kept working on it and just really wanted Luciano’s page to work and Bruna’s was the only one working so I replaced it.

Examples of pages not displaying image: http://neoface.com.br/nf/index.php/staff-member/staff-2/ http://neoface.com.br/nf/index.php/staff-member/profissional3/ http://neoface.com.br/nf/index.php/staff-member/profissional4/ Examples of pages working: http://neoface.com.br/nf/index.php/staff-member/marina-leardi-gouvea/ http://neoface.com.br/nf/index.php/staff-member/alex-barbosa-nunes/

Something else happening is that the staff grid is not being adjusted based on the order I’m setting up. On this page: http://neoface.com.br/nf/index.php/sobre-a-clinica/corpo-clinico/ “Luciano” is set up as order #1 but showing up in position #6

Re: renewal, will do! Many thanks!

Yay, thank you for the renewal!

Regarding the image, that is very strange. It’s not even in the source code – https://cl.ly/463H1v0t1Y1j

The featured image is clearly defined since it’s shown on the Grid. The only thing I can think of is if there is an issue with the cropping. Can you please double check the image size settings for this module on these staff members?

Regarding the staff grid. How did you setup the custom order? Are you using a 3rd party plugin for the custom order or the order field when you quick edit the post?

By the way since you renewed the support license if you want open a ticket and request it be send to me (AJ) and I will personally help you further. If you send me temp FTP logins that would really help as I should be able to tell right away what’s up – http://wpexplorer-themes.com/support/

- AJ

Hi,

1. The topbar menu is a simple menu so it doesn’t have a mobile toggle. The main reason is because I don’t want to add 100+ more options to the customizer and slow things down

2. This is not enabled by default because of the way the menu is coded to allow for better user customization. However, it can be enabled in a child theme

I have a snippet here: http://wpexplorer-themes.com/total/snippets/menu-descriptions/

3. Here is the correct way of adding custom javascript to a child theme – http://www.wpexplorer.com/javascript-wordpress/

Than you for answer. 2. I could do menu description, but how can i move description under menu? https://cl.ly/2g1G3y2p4626

With CSS

.menu-item-desc { display: block; }

Or change it from a “span” to a “div”

Hi,

It is possible but a bit tricky. The best way is using custom code. I made a little example snippet for you:

function myprefix_move_logo_inside_menu() {

    // Remove things from header inner
    remove_all_actions( 'wpex_hook_header_inner' );

    // Place logo in menu
    add_action( 'wpex_hook_main_menu_top', 'wpex_header_logo' );

}
add_action( 'init', 'myprefix_move_logo_inside_menu' );

More info about hooks here – http://wpexplorer-themes.com/total/docs/action-hooks/

This removes everything inside the header inner area and then adds the logo inside the menu. You would then just need to use CSS to position the logo/menu accordingly.

The only real issue I see is when you insert the logo in the menu, this menu wrapper is hidden on mobile because it switches to the mobile menu, so the logo will be removed also. It may be ideal to instead float your header and float your menu to give the appearance they are in the same line, make sense?

I can look into adding this as it’s own header style in the next update. I put it on my todo list, I think several customers would like this

- AJ

Actually…If you use header style one – http://wpexplorer-themes.com/total/docs/header-styles/ – you can just add some css – http://wpexplorer-themes.com/total/docs/making-css-edits/ – to float the menu next to the logo instead of having it positioned to the right, that is the easiest solution

- AJ

Awesome as always thank you

Yes, using CSS is the easiest method. Here is an example:

.woocommerce ul.products li.product h3 { display: none !important; }

You can also remove it via PHP code by “un-hooking” the title if you wanted, but this would require adding custom code to a child theme – http://wpexplorer-themes.com/total/docs/child-theme/ – functions.php file.

Here is the code needed: http://wpexplorer-themes.com/total/snippets/remove-woo-entry-title/

- AJ

thank you very much!

Hi,

If your Visual Composer plugin is outdated it won’t work with the latest version of WordPress. The correct process to update the plugin is to first update your theme and then update the plugin. Once updated it should all work as expected. Here are the docs for updating the theme and plugins – http://wpexplorer-themes.com/total/docs-category/updates/

If you have any issues or questions about that, let me know!

- AJ

They are floated to the right, the best solution is to make the divs inline-blocks or change out the divs to “spans” which display inline (better for older browsers if you care about that). See here: https://cl.ly/132C461B371Z

Y’all are the best! Thanks!

So glad I asked. I love easy fixes! Thanks so much as always!

Since I’m in here I may as well ask. Is there anything built into the theme that would allow me to easily link the resident portal link I have up top to a page with a login box that uses only one generic name/pass? Then somehow tell it to include x number of pages under that password protected section? Ideally I’d like a simple login box to a page just like these that has a new menu and a few pages that are protected. Thanks!

You are welcome Thank you for always being such a nice, patient and polite customer – I appreciate it!

Regarding your question, this is a bit tricky. The login part is easy, you would just create a new user in WordPress with the name and password you want and a subscriber role. You can create the login page with the Visual Composer since Total has a login form module. Now to restrict access to the pages is more complex you can use a plugin for this, or you can use custom code in a child theme to redirect non-logged in users back to the login page when trying to access the specific page. Example:

function my_redirect_users() {

    // Prevent access to page with ID of 2
    if ( is_page( '2' ) ) {

        // Redirect by default
        $redirect = true;

        // Check logged in user
        if ( is_user_logged_in() ) {

            $current_user = wp_get_current_user();
            if ( 'username_to_test' != $current_user->user_login ) {
                $redirect = false; // do not redirect this user
            }

        }

        // Redirect user
        if ( $redirect ) {
            wp_redirect( 'REDIRECT_URL', 301 );
            exit;
        }

    }

}
add_action( 'template_redirect', 'my_redirect_users' );

This is probably the better method, in my opinion and very easy

- AJ

Awesome! I’m going to give it a try soon. Thanks so much!

HI Michel,

Honestly I would not recommend the testimonials for this because of their default archive design it would require significantly more edits and custom CSS then to simply use a new custom post type. I would recommend disabling this post type if you won’t be using testimonials.

Sure you can link the title and you can hide the title area for the testimonial posts – both fairly easy customizations, but in the end still more work then simply adding a new FAQ post type (which would make a bit more sense also).

Have you looked into the FAQ / Q&A plugins available? Such as this one: https://wordpress.org/plugins/dw-question-answer/

For the header overlay, you can override the search style via a child theme function via a filter – http://wpexplorer-themes.com/total/snippets/override-header-menu-search-style/ – but there are reasons why it is set the way it is for the overlay header style.

The auto focus issue for the search field requires javascript. I’ve already added a fix for the upcoming update since another customer reported that

- AJ

Thank you AJ, I’ll work on your recommendation.

Have a nice week-end

Michel

I have a simple example here – http://totaltheme.wpengine.com/features/builder-modules/portfolio-modules/

And here is one on a demo – http://totaltheme.wpengine.com/base/portfolio/portfolio-masonry-grid/

If you use the Portfolio Grid module you can easily enable masonry if you want to test it out.

Be sure you update your theme to the latest version because there have been many awesome changes!

• http://wpexplorer-themes.com/total/changelog/
• http://wpexplorer-themes.com/total/docs-category/updates/

Also some customers do like using the JetPack gallery/carousel module which also works perfectly with Total if that is something you would prefer as well.

- AJ

This is being added by some sort of lazy load plugin you are using -> https://cl.ly/27272t393s2F

- AJ

Hi,

Can you please make sure it’s not disabled for the homepage via the Page Settings by chance – http://wpexplorer-themes.com/total/docs/page-settings-metabox/ – on some of our demos if you imported a demo we may have disabled it on the homepage manually so it may be causing some confusion.

- AJ

Thanks for the quick response, AJ. Your suggestion fixed my problem.

I love the theme and the support. I’ll be a repeat customer.

Great, glad it was an easy fix and you like the theme! If you have any other questions or issues just let me know

- AJ

Sure! I’ll open a ticket to send you the link. Thank you!

You were right, subheading is working fine! We just forgot that some time ago we disabled the page header as we’re using the h1 title as heading for single pages. So subheading wasn’t being displayed. Anyway, thank you very much for your concern.

Great, I am glad you managed to get it working! Thank you for letting us know in the tickets and in the comments

- AJ