and one more question, is this theme just support one language? because we have two language in our original website, one english, one french

Hi,
You don’t need to pay for Visual Composer, it’s included. If you’ve updated theme to the newest version, you also need to update Visual Composer. Instructions here: http://support.quanticalabs.com/forum/topic/6423/faq-frequently-asked-questions#question_55 (Q: How can I update the Visual Composer plugin?)

I did every steps you have writen in your email but it doesn’t work…

In this case please extend support period and create new topic on our forum, we’ll check this for you and provide a fix.

if your template updated version doesn’t work automatically it should be a your matter, why I have to pay for your assistance?

Theme works well, so it’s probably some issue on your end. Please make sure that you’re using the newest version of theme – 8.3 and included Visual Composer – 4.12. If not, please update, instructions here: http://support.quanticalabs.com/forum/topic/6423/faq-frequently-asked-questions#question_21

I read from Envato conditions that “All the items you buy are quality checked by Envato. Any future update made available by the author is included with every purchase. Plus, item support includes:

Availability of the author to answer questions
Get assistance with reported bugs and issues
Help with included 3rd party assets"

Yes, all correct. Do you have the newest version of theme and Visual Composer installed? Please also note that your support period has expired. Updates are available for you but if you need assistance with update process or you have some issues with theme, then you need to have valid support period to get help from us.

Full item support policy here: https://themeforest.net/page/item_support_policy

So the 3 points which you’ve posted:

Availability of the author to answer questions
Get assistance with reported bugs and issues
Help with included 3rd party assets

If you don’t fix your upgrade problems I’ll purchase a new theme

Why did you ask me to update Visual composer plugin and not your theme? Now I have to update your theme too even if I did not want to do it because last time I did it I had so many problems…

You should use the Visual Composer included with theme (current version 4.12). It’s available with the newest version of theme – 8.3. The update process (theme+VC) is described here: http://support.quanticalabs.com/forum/topic/6423/faq-frequently-asked-questions#question_21

You can update only VC if you would like to. Simply download the newest version of theme and you’ll find js_composer.zip installation file for Visual Composer inside theme zip package under plugins directory.

I have also tried logging into your support forum to post this question but it doesn’t allow me. I need to get this fixed ASAP!!

Hello,
Please extend your support period and create new topic on the support forum, our support team will help you. You can also search the forum for an answer, it’s available in read only mode if your support period isn’t valid anymore.

When I try to search the forum, I get this message – You don’t have permission to view this topic. Also, I’m not understanding why I have to pay for support in order for this WP theme I purchased to continue working. Really not happy with this! Can you send me a public link where I can have instructions on how to update Visual Composer??

Hello,
Yes, it’s possible.

Nice. This could fit the current project. Would you be so kind and answer also these:

1) 3 blue rectangles on homepage – is it possible to auto-hide them somehow – so only “Emergency Case, Doctors Timetable etc” would be visible. Then you click on it and it slides up an reveals fully?

2) in these 3 rectangles is it possible to write opening hours (like in demo) on top, then two short sentences below and finally a button below that? How hard is this to do? A client wants to make the changes himself. Are these opening hours connected/automised with the timetable somehow?

3) possible to set transparency for these 3 rectangles?

4) I would need to get rid of the comment counters everywhere on the site (we won’t use comments) in light blue rectangles next to the post date – and in single post, below the post date…doable?

5) possible to hide the homepage slider bar, showing on which slide we are?

6) is there an “under constructions” option?

7) is it possible to show main menu again at the bottom?

Sorry for so many questions, I have these demands and am trying to find a theme that would suit us most. Thanks.

1. No, theme doesn’t offer such a functionality.

2. Yes, you can put any content in the home box. The hours are not conntected with timetable, they need to be provided manually.

3. Yes, with custom css code.

4. Yes, there is ‘Show comments number’ option under appropriate components settings.

5. Yes, with custom css code.

6. No, to have this option please install some ‘under construction’ plugin.

7. You can use custom menu widget to display it in the footer. Anyway it won’t have the same styles as the one in header.

Many thanks for your quick reply. If I get a positive answer, I am back and buying.

You’re welcome!

Going through every point you answered but I stopped at 4) ..In my experience when you make a new post you don’t have any option to customise how a post looks like. For hiding “Leave a reply” link in a single post view – is this a general option that affects all posts? A command in your theme, a custom code of some kind?