635 comments found.
Hello,
I would like open my youtube video in fancybox windows. I tried using this: ..a class=”fancybox-media fancybox.iframe”... (from shortcodes.php), but my fancy window is empty
Where is the problem? http://tomi.murvaimuvek.hu/hck/#1475014211468-5383f0d7-d2b1 (camera icon in oboard column)
Thanks, Toma
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hi i Need help to increase header width of my website because menu overlap the logo my website link is ndc.studioscue.in and theme purchase code is: b4a16171-2574-41f0-9275-c876b5ce8860
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hello,
I bought the theme yesterday, everything is very well done. But I have a problem, how do I replace the headlines “ABOUT US”, “OUR TEAM” “WORK”, “THE TEAM”, “SERVICES” etc …?
Thank you.
Hi,
Since i have purchased this license i have been unable to find the purchase license code for the copy of the item Slider revolution that is suppose to come with the theme Ananke. Or is it that only the installataion came with the theme and I have to purchase another copy?
Can you assist in letting me know where i can find this code if one came with it?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
My page http://fishsingapore.com has used the theme North and now its flagged as dangerous in google directory. I have checked the admin and no other plugins are found in my admin. what can i do to remove that part? Can you help me with that?
there is a link on the page that links to “www . hcifx . com/troyengelhardt/index1261.php. This is the source. but i am not sure where is this triggered
Hello,
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Support time 9am – 18pm and moday to friday GMT+7,
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Hello,
I created new list style (test class) and added to style.css in ananke-child theme. I make a test page, add new row with text block. I created my list (
- ) but list is not formated to my style. Where is the problem?
Tom
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
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Hello, I cannot update the required plugins for Ananke. Am I doing something wrong?
Hello,
Read more article for help : https://oceanthemes.ticksy.com/article/6352/
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
I want to modify behaviour of portfolio. I want to link a pdf when i click on each project of portfolio. I try to change html file but it stays go to a box then the blog ans then my link ….
Could you help me please ?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
I can’t access ticket system anymore! Error message: ” Purchase code seems to be wrong”, although I entered the correct purchase code from Theme Forrest. Please help! Oli
Hello, please read more article for help : https://oceanthemes.ticksy.com/article/6692/ , thanks
Hi there, Love your theme, thank you! I’m just wondering how I replace the Video Slider like you have in your demo. Should I be using a link from Vimeo or YouTube, or do I upload the .mp4 file to WordPress? I didn’t think WordPress supported actual video files? Thanks!
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hi! How do I use parallax effect on images? Is it not included in VC? Oli
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Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
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Where would you change the font used in the videos? Thanks!
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
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i have not receive a purchase code for the slider revolution app.
Sorry, please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/ , Thanks
Hello, I have followed your documentation and your videos, I have installed this theme four times with the same results. Everything seems to be working fine except that when I click on any of the Portfolio images, it does not pop out. The LIGHTBOX option does work, but the other pop out option, with text, does not pop out. Just a gray box with a white spinning circle. I cannot provide login or FTP information as I will need to know how to correct this issue in the future. Can you please assist me with correcting this issue. Thank you!
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Yes, I have submitted a ticket and have not received a response. I appreciate you responding to me here, but I would also like my ticket to be replied to. Thank you.
Sorry for support delay, our team will support for you as soon as possible, thanks
Their solution did not work. I have provided credentials via support ticket and have not heard back in over two hours. Do I need to submit a new ticket? Thank you
My team has resolved your issue?
Hello I was hoping to get help with my wordpress website. I am using the website as a graphic design portfolio. I want to know how to use the portfolio options in your theme. I tried using the OT Portfolio plugin but can not figure it out. my website is timmcewendesign.com
Hello, I see your website not use our Ananke theme, please install ananke theme and watch video guide before import demo content : https://www.youtube.com/watch?v=w5EnRZbFO2g , thanks
I submitted the ticket. Please help me.
My support team will help you now.
Hi there, I just bought your theme and I’m trying to edit the title sections… About Us, Work, etc. Should I email you for support?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Thank you
Hi Ocean Themes,
One question before purchase:
Can I have a filterable “Works” section but using Youtube/Vimeo videos instead of images? I need to open directly the video without opening the project info, and maintaining the look&animations of the section.
Thanks in advance.
Vaku.
Hello, you need custom a little coding for your request, we can custom code for you with an price fixed, after you buy Ananke theme then contact with us for custom website : contact@oceanthemes.net , Thanks
hi,
I am trying to locate the codes need for each plugin. where do i locate them 1. Slider Revolution 2. Visual Composer
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
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Hi,
I’ve installed Envato Toolkit and I wanted to upgrade Ananke theme and its says this “Downloading install package from the Envato API…
Unpacking the package…
Installing the theme…
Destination folder already exists. //wp-content/themes/ananke/
Theme install failed.”
Can You help me what should I do?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Thank you