469 comments found.
great theme!!! Having problems with the checkout portion….orders are not advancing to the next page to complete orders, any help would be great. Thank you.
Hello,
Thank you. Please, fill your ticket on our support forum here https://select.ticksy.com/ and include your site URL enclosed with wp-admin access so our support agents could take a closer look and try to assist you there.
Select
Hi
My Terms & Conditions checkbox is not showing in Checkout…. I search the comments and i have seen lot of people with the same problem, but i wonder why u tell them to open a support ticket instead of releasing a new version of ur theme with this problem solved, or post here the solution so we can all see what to do, as it is clearly a bug, in ur css or other thing…
What should i do? open a ticket?
Thx.
Hello,
Thank you for writing in! Try just to add this part of code in your Select Options > General > Custom Code > Custom Css
.qodef-woocommerce-page .woocommerce-checkout
.input-checkbox, .woocommerce .woocommerce-checkout
.input-checkbox {
visibility: visible;
}
We are currnetly working on our new update and thich checkbox for T&C will be visible. Thank you for your suggestion.
Best, Select
Yeah, i already tried that, but then it lose the styling, and also the “Send to another address” checkbox appears duplicated and with no styling….
Hi,
Could you, please, submit your ticket on our support forum https://select.ticksy.com/ so we could take a closer look and help you there. Thank you.
Select
Really enjoying the versatility of theme so far. I couldn’t find this in the documentation, but is there a way to call a custom widget area I’ve created via a shortcode or PHP query? So that I can manually insert the widgets anywhere in a page or template?
Hello,
We are glad to hear this. We are using default dynamic_sidebar function from WordPress. For any further assistance, please, submit a ticket on our support forum https://select.ticksy.com so our agents maybe could provide you some tips.
Select
The Select options for this theme do not seem to be attached to the Wordpress database. Where are they stored, and how can I migrate them between staging/live environments?
Hi there,
Options are storred within the databse. You should follow this guide regarding moving WP installation. This also refers to migration from one server to another http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/
For more info about moving just theme options, please contact our support by submitting a ticket at https://select.ticksy.com
Select
Thanks for the quick reply. We have a more advanced setup though, with a git repository and deployment, staging, local dev servers, etc.
Anyway I found what I was looking for — for anyone else reading this — in my case, Select options were not stored in the database. They all seem to be stored in a file within the theme, “suprema/assets/css/style_dynamic.css”. This is good since changes will be reflected in commits. Although perhaps they should be kept in the child theme instead. Thanks again Select for the help.
You are welcome. Please, note that all values for our Select Options are saved in database. And yes, all are used and saving in dynamic css file, too.
We are glad to see you’ve figured this out.
I am Sorry. ‘call to action’ is not a bug I reported. That is My mistake. But I think this is a bug. I think it’s loading twice when I click portfolio items on mobile(iPhone). So, loading speed is slow. This theme is the best of all but loading speed seems to be slow. Check it please. Thank you.
Hello,
Try to test your site while connected over Wi-Fi, probably it was due to connection speed, since elements are showing fine on our side. If issue is present on some particular page, pleas share a link to it so we can test this.
Thanks, Select
Hello!
I decided to use your ‘Landing’ page to build my home page.
The page does not have a menu incorporated and I cannot figure out how to turn it on for that page only.
Any ideas?
Hi there,
Landing page template don’t have header and footer so they cannot be used with that template, but you can change it to default or full width page template when you edit that page http://screencast.com/t/scB6niNqZt
Select
Never mind! Just made a template of the page with Visual Composer and transferred it to a page that has a working menu 
Another question though, when I click into an individual product, how can I turn the title bar / breadcrumbs off? I cannot seem to find the options on the individual product page.
Thank you!
Lastly, how can I change the font colour of a block quote without changing all headers?
Hi again,
Title area is loaded from shop page settings, so disabling it from shop page options will disable it on all WooCommerce inner pages. But if you want to remove breadcrumnbs only for single products, you can should be able to achieve this by adding custom css code below from Select options > General > Custom CSS field:
body.single.single-product .qodef-title.qodef-breadcrumb-type .qodef-title-holder .qodef-breadcrumbs-holder {
display: none;
}
Block quote font color can be changed with csutom css code below:
h4.qodef-blockquote-text {
color: #ffcc00;
}
If provided code does not work for you, please submit a private ticket at https://select.ticksy.com/ and share website link with WordPress admin acces so our support can check this on your end.
Select
That does remove the breadcrumbs yes, thank you. I just meant I wanted to remove the entire title bar. Is this not possible then?
If not, can you share the code to remove the page title on individual product pages so that only a blank title bar remains?
Hi again,
In order to remove entire title area from single products use custom css code below instead:
body.single.single-product .qodef-title {
display: none;
}
Select
Thank you! 
You’re welcome 
Hi. Your theme is awesome!! I have a pre purchase’s question. Is it possible to exchange the left area(main navigation) and the right area on mobile? Let me know. Thanks.
Hi,
Thank you very much! Left menu area is visible on desktop screens and below 1024px mobile header is visible, where you have mobile icon on the left side. http://screencast.com/t/yTViESPec On the right side there is side area icon that is opening side area. And this is how it looks when it is opened http://screencast.com/t/5Vnzfm60lx So, please, could you explain to us, how exactly do you want to exchange these parts? ThanksSelect
hi. is it possible to move main navigation to right side on mobile?
Hi,
Yes, with this custom css code you could set it to right side http://screencast.com/t/qalJliso
Select
Hi there.
My product categories pages are not showing the title, already search in the options as well as title-functions.php but nothing. How can I put the title in those pages?
Regards.
Hello,
Please, fill your ticket here https://select.ticksy.com/ and include your site URL so our trained support agent could take a closer look and tell you waht could be done. Thanks
Select
Hello , this looks a great theme and it seems you have done a great job! could i ask please a presales question: on the product detail page, do you have a zoom image functionality on either on mouse over or or click (not opening a larger image on lightbox) but specifically zoom without the lightbox display thank you
Hello,
Thank you for interesting in our theme and for your kind words. There is no predefined option for that. We could suggest to try with ‘YITH WooCommerce Zoom Magnifier’, it should be working fine.
Select
thanks!
You are welcome.
Hi there.
I’m trying to use the “Full Width Shop” page to my homepage, I put in the Visual Composer the “product category” to display my products, how I can put the button below the title and price? If tried to modify the “content-product.php” and “list-standard.php” files but without luck.
Regards.
Hi,
Just write on our support forum https://select.ticksy.com/ where our support agents will take a closer look. Just include your site URL and wp-admin access in your private message.
Select
I changed those files again and it worked.
We are glad to hear this has been sorted out. Thank you for the update.
Hi there! Are you available for customization on another theme?
Hello,
Thanks for choosing Suprema. For any customization using our theme options, just reach our support team here https://select.ticksy.com
Select
My question is if your developers are available for paid work on customization of another theme?
Hi again,
Unfortunately no
We cannot offer that kind of collaboration.
Select
Hi, Good theme! I’m impressed! Just some pre purchase questions
1. I saw on your demo site (http://suprema.select-themes.com/product/black-skater-sneaker/) the product breadcrumb is not showing the categories (just the site name and product name), is it possible to show the actual categories?
2. How does the track order system work? Will it automatically update according to the order status or do I have to manually update it at the backend?
3. http://suprema.select-themes.com/shop-with-left-sidebar/ What if I only have one image for some of the products, can I disable the image swap function when I hover my mouse over these image thumbnails? (but keep the function for products that have multiple images)
4. Is there a Quick View option for the product thumbnails so people don’t need to go to product page to select product options?
Thank you!
Hello,
Thank you very much for taking interest in Suprema and for your kind words.
1) There is no option to show categories in breadcrumbs, but if you change function for breadcrumbs in our files, you could get desired layout.
2) For track your order, we built some content using default Visual Composer elements, and WooCommerces Order Tracking Form shortcode. And in backend you are able to do desired actions http://screencast.com/t/B2NUNSDP83) Well, this could be done with custom css by using css selectors where you are affecting some children elements, but it is better idea to just upload the same image for hover in that case.
4) No, there is no such option, but you could try with this plugin YITH WooCommerce Quick View We didn’t test this specific plugin with our theme, but we are using two of YITH plugins with Suprema.
You are welcome.
Select
Hi, thanks a lot
on your menu there is a search button, but when I search ‘shirt’ the result comes out like this: http://suprema.select-themes.com/?s=shirt
could it be in a product grid format not a blog search result format?
Hi again,
You are welcome. That is how by default search results look like. But if you want, you could edit this php template to get some other layout. There is no predefined option for that.
Select
Thanks. For your product list http://suprema.select-themes.com/suprema-featured-product-list/, is it possible to show price rather than category?
and does the Feature Products element have a pagination function? http://suprema.select-themes.com/featured-products/
Hello,
1) No, there is no such an option for this element. Only if you did some custom work by editing php files.
2) No, since these are featured products, you could set how many products you would see there http://screencast.com/t/OeUF3Fo8aH
Select
Hi, thanks for the answer. Another question, how does the related products work? Do I need to specify which product is related or it’s generated based on some criteria?
Hi,
You are welcome. Criteria is category or tag. So, there is nothing extra you should do. Just to add tag on your product for example.
Select
Hello,
How i can change the title tag in your shop page ? (Actually xxx Archive ) And how i can add a meta description tag in this same page. (I hava not this page in my pages list)
Thanks a lot.
Very great theme else ! 
Hello,
Thank you for your kind words.
Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL so our support agents could take a closer look and try to assist you there.
Select
Hi there, Very close to buying your beautiful theme but had some questions:
1) Can you change the icon graphic of the cart button? 2) Are you able to insert a slider on the top and bottom of a single product page? 3) Can you disable the hover-overs and links for the images on the pages below, so they are static images such as the ones on the “Best Sellers” page? - http://suprema.select-themes.com/masonry-shop/ - http://suprema.select-themes.com/suprema-shop/ - http://suprema.select-themes.com/shop-home-5/ 4) Can you change the icons for the “Out of Stock!” and “Sale” items?
Thanks!
Hi there,
Thank you for interesting in our theme. 1) We are using image icon, so, yes, you could just upload your desired image for light and for dark header skin.
2) On which slider do you mean? Please, check our single product to see how it looks like http://suprema.select-themes.com/product/tech-wristwatch/
3) Yes, hover animations could be disabled with custom css.
4) We made that banners with css, just background color and text in it. If you want you could change this with custom css, too.
You are welcome.
Select
2) Yes I’ve seen how it looks like, but I’m wondering if you are able to place an image slider/banner on the top on bottom of this page as well. 3) Can the link be disabled as well?
Thanks!
Hello,
2) Unfortunately, There is not option to add Select Slider on single product page on the top/bottom. 3) Yes, link to single product could be disabled, too.
You are welcome.
Select
Hello How DO you add a cart in the header??? I asked on ticket support and no answer!! I need a cart in the header for the e-commerce site
Hello,
We just located your ticket and our support agent answered 5 days ago https://select.ticksy.com/ticket/904522/ You can insert the WooCommerce doprdown cart in Appearance > Widget section, just place the Woo Dropdown cart in Right From Main Menu area.
http://screencast.com/t/8vOWFTP7Select
Hi. How can learn change the images in the parallax catalogue and others pages with images, please. Have some video tutorial about canges in the visual? Thank, the template is great, but I´m not can use yet.
Hello,
There is no video tutorial for this part. Here is our Official Manual http://suprema.select-themes.com/documentation/ that could be helpful for getting started. For any further assistance, just submit a ticket on our support forum at https://select.ticksy.com/ and our agents will help you there.
Select
Hi. It’s silly, but at checkout, the box corresponding to “city” not the word “city” appears. Can it be added?
http://suprema.select-themes.com/checkout/Hi,
Yes, Woocommerce missed that placeholder in the newer plugin version.
Just add this line of code in Select Options -> General -> Custom JS field:
$j('#billing_city_field input').attr('placeholder', 'City');
Select
I tried, but not works 
Hi again,
Please, try with this code without j
$('#billing_city_field input').attr('placeholder', 'City');
Select
It works perfect! Thanks!!!
You are welcome 
Hi,
I’ve got a few pre-sale questions:
1. Does your theme work well with Visual Composer? Was your demo theme built upon Visual Composer?
2. My product images are not going to be the same size, some of them are pretty small, how does the theme handle small images? Will the images be enlarged or will it be using the original size but placed in a big container? What about images with different heights? Will them make the thumbnails uneven?
3. Does your theme have any shop widget for sidebar? any specific module for Woocommerce?
4. Can you please give me the link to your theme configure manual file/link?
Thanks.
Victor
Hello there Victor,
Thank you for interesting in our theme.
1) Yes, main page builder we are using is VC and this plugin came bundled within our theme.
2) In WooCommerce > Settings > Products > Display you could set desired image sizes http://screencast.com/t/AL4rGreDQ Then, you should just upload images that are at least with that dimensions. After, if some images are bigger but not the same size, just you Regenerate Thumbnails plugin and all images would be cropped to these dimensions you have chosen.
3) There are two Select WooCommerce widgets but for header widget areas, but also there are all WooCommerce widgets for sidebar http://screencast.com/t/REX4oVS3n1DR As you could see from our demo shop page http://suprema.select-themes.com/shop/ in sidebar are shown woocommerce widgets.
4) PHP version should be at least 5.3 and some significant php params on your server should be set to these values:
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 128M;
post_max_size = 256M;
suhosin.post.max_vars = 5000
suhosin.request.max_vars = 5000
Hopefully this would be helpful for you to get right decision.
Select
Hi, thanks for the quick reply.
For the point 2, I’ve got some very small images for my products. I’ve been using other themes on Woocommerce as well, but some of them doesn’t handle small images well (even I setup image thumbnail size correctly in Woocommerce). Please refer to my example here: http://wens.co.nz/images/product-page.jpg
For point 4, maybe I didn’t make myself clear, I was asking for a setup guide or configuration document for your theme, like a user manual for how to use your theme. Could you please give me the link to that file/page?
Thanks. Victor
Hello Victor again,
2) Like I tried to explain. You need to upload images that are bigger size than dimensions you set in WooCommerce settings, and in that case images would be cropped fine. Also, for example, if your shop is in grid, like here http://suprema.select-themes.com/shop-standard/ and width of content in grid is 1100px and there are 4 columns it means that your images should be at least in this size http://screencast.com/t/nUUzMlU9mxYy
Hope this is more helpful.
Oh, sorry for misunderstanding, here is our Official Manual http://suprema.select-themes.com/documentation/
You are welcome.
Select
Hi,
Thanks again for the answer. I’ve now narrowed down my selections to 2 themes now (from 7)
I can see that you are doing a great job for customer support, which is a big plus as I’ve been using too many good theme with terrible support.
1. The reason I still haven’t made my mind is because the other theme has a very very detailed manual page that shows every single setting at backend. I can see all the options I have to setup my shop pages there. However on your manual page there is only a very short section about Woocommerce. Is there a way that you can show me those shop settings in your theme control panel? NOT Woocommerce native settings, but options in your theme that I can clearly see what choices I have in terms of product page layout, function switches etc.
2. Also, have your theme modified any part of the Visual Composer and Woocommerce modules?
3. Does your product thumbnails on the single product page support video playing?
4. And last question, on the single product page, is the Description section underneath product controlled by Visual Composer or just HTML code?
I know there are a lot of questions. Just want to avoid any extra work for both of us in the future. Thank you very much!
Victor
Hi Victor,
Yes, having pleased users is our priority.
1) Yes, we could do that. Please, request the same on our email support@select-themes.com and we will send you our screenshots.
2) Yes, for the WooCommerce we modified some of their templates to apply our design. And yes, some VC parts (params and elements) are removed in our code. Also, Frontend Editor is disabled. We included with our theme Visual Composer in the state that is compatible with Suprema since we added plenty of ours powerful shortcodes into it. However in visual_composer_config.php file you could enable parts we disabled, but please, be aware that maybe not all stuff would be working as expected since we didn’t tested those with our theme.
3) Unfortunately, no 
4) Those are text blocks, please, take a look here http://screencast.com/t/irnvFq0WLp
We really hope our answers are helpful for you.
Select
Hi,
thank you for your prompt answer. The email has been sent.
Victor
You are welcome.
Hi! I have a few questions.
1 – How can I change the hover color of the links in the footer? I changed the primary, secondary etc. colors but the hover color remains the default turquoise color.
2 – On the mobile version the “cart” also has the turquoise color when I hover it. Besides that the cart links to this page: suprema.select-themes.com/cart/ instead of my websites cart. (doesn’t do this on the desktop version)
3 – My whole mobile header is messed up. What are the optimal dimensions for a logo for mobile?
4 – Can I switch off the top header for mobile only?
Thank you in advance!
Kind regards,
Daniella Kompselis
Hello there Daniella,
Thank you for choosing our theme. Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL enclosed with wp-admin access so our developers could investigate and help you there. You are welcome.
Select
Hi just bought your theme and I cannot download the demo!
Followed all direction in documentation, and when I click “import” nothing happens.
Please help ASAP I need the demo installed to begin work.
Hello,
We located your ticket on our support forum and it has been assigned to our support agent who will try to import our demo content on your installation.
Sleect