39361 comments found.
Please, could you tell me path to insert custom icons? thanks
Hi there
You can do that in -> Theme Options >> Social Media >> Social Media Icons
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi Thanks for your answer, so I mean what’s the ftp path to access to Font Awesome file.
Thanks a lot for your help in advance 
Hello Mar_B
You mean inside the theme folders? You can get to Font Awesome inside Avada / assets / fonts folder.
Thanks
Ammar
Hi, Thanks for your answer! so if I need to add a personal icon, how can I do it? Thanks in advance for your help
Hello!
It depends on where and what. We allow custom icons to be uploaded for a few different areas.
If you need help with that, we’d need to direct you to our support center as we are only allowed to offer support there.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help! 
Click Here To Create An Account & Get Avada Support
Thank you!
Hi thanks for your answer! So, my client’s web was made with your theme 1 or 2 years ago by another company. Now, we’re working to improve it! Then, I only need to know what is the path to add a customized icons, in order to add it to flip boxes as awesome fonts (just writen a customized name, as actually we do as “fa-heart”, for example). Looking forward to hearing from you!! Thanks a lot in advance for your help!!
Hello!
Good to hear they started with Avada
This type of question unfortunately has to go through our support center where our developers work. Questions here are mainly for pre-sale questions, although we sometimes do answer easier support questions here when we can.
I do not personally know the answer to this and it is a customization. Please get your clients purchase code and signup at our site, submit a ticket and our team can help guide you.
Thanks!
Hi. Nice upgrade again. There is a small problem to mine. In 501, is section separator element working in your end. I get a strange window. I have already subm ticket. Is that a bug? Thanks
Hi there
I checked and your support ticket has since been replied to. Your particular issue was due to a 3rd party plugin conflict and guidance has been provided in the ticket, please go ahead and check your email inbox for our reply
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
my website is not working correctly after doing the update from 4.0.3 to 5.0 i cannot create a token for some reason and i have purchased this item!! please help
i cant even send a support ticket to get my purchase looked at becuase my support has expired which is ridiculous! all i want to do is verify my purchase so i can install the plugins so my website doesnt look stupid. please respond asap thanks
Hi there
Firstly, let me clarify; Envato introduced paid support and we (ThemeFusion and other authors) had no control, over that.
We (ThemeFusion) in fact in response to this and if you purchased your license prior to the 1st of September 2015, decided to Grandfather in for support as explained here -> http://bit.ly/1SwDKpe
Now about generating your token, please see this help file and make sure you have followed the instruction 100% -> http://bit.ly/1GrzAgY
Thank you, MB
i have followed the procedure 100% and when i click on the generate token link, it just keeps flashing with a green dot and nothing happens!! and yes im signed into my themeforest account when doing so
Hello!
That link is on the Envato site, it’s not from us. It is their API link, which is this right here. https://build.envato.com/create-token/?purchase:download=t&purchase:verify=t&purchase:list=t
When you click on that, it just keeps spinning? I just tried it in 3 browsers and checked our system for similar issues and have not found any.
Also, have you tried it from our site? There is a portion in the theme on the Product Registration tab, then we also have the same thing on our site in the “My Account” user dashboard.
For example, go to our home support site and login, click “My Account” and go to “Product Registration” tab. Here is a quick video to show you: http://quick.as/4rAxtA9BB
I can’t imagine why this would happen as it’s from Envato’s site which are up. Can you also try a different browser? Maybe also try to log out first, then only login when you open the link.
Here is the link that has all the fields already checked: https://build.envato.com/create-token/?purchase:download=t&purchase:verify=t&purchase:list=t Here is the link that has none checked, so you’d need to check the proper ones i the instructions: https://build.envato.com/create-token/If this keeps happening, submit a ticket on our site. If you bought before Sept 1st 2015, you are grandfathered in for free support, see this post for details: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thanks
Sorry somehow the formatting above was messed up! To be clear on that part …
Here is the link that has all the fields already checked: https://build.envato.com/create-token/?purchase:download=t&purchase:verify=t&purchase:list=t
Here is the link that has none checked, so you’d need to check the proper ones in the instructions: https://build.envato.com/create-token/
If this keeps happening, submit a ticket on our site. If you bought before Sept 1st 2015, you are grandfathered in for free support, see this post for details: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Admin, please, pay attention, if there is a shortcode in woocommerce category description, it does not get updated on theme upgrade from 4.0.3 to 5.0.1 Everything else works like a charm. Even Visual Composer works.
Hi there
Thank you for your feedback, and that would be accurate. We do not convert shortcodes that have been added to a taxonomies and/or term descriptions, as in this case.
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
A fresh installation of Avada gives an error upon activation i.e. Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/whytecom/public_html/ng/wp-content/themes/Avada/includes/class-avada-product-registration.php on line 167 What can i do to resolve this. I just downloaded the latest version.
Hi there
You will be getting that error because you are running an old version of PHP. Please contact your hosting provider and request that they update your servers PHP version to at least 5.3 or higher and you will be good to go
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Great theme! Great support, very helpful and fast! Thanks to Avada team.
Hi there
Thank you so much for your kind words and feedback, we sincerely appreciate it and the best is still to come
Thank you, MB
Hi. Thanks a lot for this update. I really love this theme. But since I updated to 5.0.1 I have 1 problem: I’ve lost my theme options panel. Now It is a white page. My website is working, all is working but… I can’t change options. Regards.
Hi there
That does sound like perhaps the update was not performed correctly. Please check and make sue that the update instructions were followed 100%
How to update Avada:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
Alternatively please create a support ticket using the link below so that our team can take a closer look at your installation and provide some assistance
Click Here To Create An Account & Get Support
Thank you, MB
Hi, thanks for your answer. The first time I used the Auto Update Method; later I recovered the old version and I updated using FTP (activating another theme before doing this) But… “themes.php?page=avada_options” is a white page. So I’ll try to find the way to fix It and if I can’t I will create a support ticket. Thanks a lot.
Hmm yeah something did not upload via FTP it sounds, I’d try to do a full load again. But yes if not, please submit a ticket and our team will check it out and get it resolved for you
thanks a lot. I fixed it. It was the SEO plugin. 
You’ve been very nice.
Ah awesome! Which SEO plugin was it? And does it still have an affect if you turn it on? If so we’ll check it out, maybe there is a plugin conflict.
We are always here to help
Let us know!
I had the same problem with two websites: The first one with Yoast SEO and the second one with All in one SEO pack. I deactivated those plugins and my theme options page was working right. I reinstalled both plugins and all is ok now. Thank you so much. I’m very happy!!!
Hey @ladyblues!
Awesome, I’m glad to hear you’re up and running. If you require any assistance with using Avada, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Is it possible to make a page as nofollow for search engines? Can I just add this somewhere in the code?
i just cant to insert this <meta name=”robots” content=”noindex”> to head section due to some reasons. Is is allowed by the theme options?
Hi there
The easiest and best way to do this is to use the Yoast SEO plugin -> http://bit.ly/29z96zV – for each page you edit, the plugin gives you the option to exclude/include the page from being indexed for the SERP’s
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
hello i’ve just upgraded avada from 4.0.3 to 5.0.1. I was using a child theme with some custom css and php code for Contact form 7 and this custom code is not having effects anymore on the contact form… Any suggestion?
Hi there
There should not be any problems with child theme CSS at all. I suggest creating a support ticket using the link below and our support team will take a closer look at this for you
Click Here To Create An Account & Get Support
Thank you, MB
Hi, I download and installed version 5.0 yesterday and I see that there is a version 5.0.1 now available. Do I need to copy a fresh install via ftp or does the patching under support cover this update?
Cheers,
Colin
I applied the patch on the support tab but it didn’t update the Avada Badge to Version 5.0.1, it still says 5.0? Is this right or should it now say 5.0.1?
Hello @Caslar
There are more fixes than that single patch that was released in 5.0.1, we suggest you to please update to our latest 5.0.1 version using either Auto Update or the FTP update please
Thanks.
Ammar
Ok, I see its a double update, there was a Theme update too which I also applied.
Also, in regard to the theme license. In version 5.0 my previous registration is no longer visible and is replaced with the token input. Do I also need to create a token now for the 5.0 update?
And secondly, do I create a token for each license or do I just apply the same token to all sites? I have numerous sites running Avada.
Cheers,
Colin
Hello Collin.
Yes, anyone who updates to 5.0+ will have to re-register the theme using token again as per this article : https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
Also, you will be needing a different token for each of the license.
Thanks
Ammar
Thanks guys. Speedy response as always….
Our pleasure
Cheers.
Ammar
Absolutely fantastic support, you guys are really on top of this. All other themes we have tried have terrible support. Especially one that is a letter of the alphabet who are just plain rude. Thank you for a great product and amazing support. Looking forward to hopefully many more demo themes to import.
Hello @kwestfehling.
Thank you for your wonderful comment, we have delivered the complete message to our team and are looking forward to make your experience even better
Cheers.
Ammar
Hi, I just upgraded my website from v.3.something to 5.0. I ran the conversion for the pagebuilder, but when I click on a page to edit it, I see all the coding from the Visual composer, but no visual composer. Is this what I am supposed to see? Shouldn’t all the content be automatically converted to the new builder or do i get this wrong? Thanks
Hello There.
Of course, all the content from our previous fusion builder should be converted to our latest fusion builder after succesful conversion, please try and trigger the conversion manually again from Avada > System Status tab
More info here : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
If issue persist, please do open a new support ticket with us and our support reps. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Hello
When i update from 5.0 to 5.0.1, i get a error message : Fatal error: Call to undefined method Avada_Product_Registration::request() in /.../.../themes/Avada/includes/class-avada-theme-updater.php on line 96
may be i should update via ftp?
Thanks to help me, Sanaé
Hey there.
Yes please, do try and update via FTP method as well, looks like some of your files are missing from the theme folder. You need to make sure that you are using our latest version that is 5.0.1 please.
To learn more about the FTP method : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
If the issue persist, please do open a new ticket with our support and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
hello there is a bug for translation in
/wp-content/themes/Avada/includes/woo-config.php line 348 Hello %s%s%s(not %2$s? %sSign out%s) and should be Hello %s%s%s (not %2$s? %sSign out%s) like in the original file , with a space before the (
regards
Hello @altilab.
Please double check that you are on the latest version of theme that is 5.0.1 and see if the translation files are all fine there, if its still incorrect do fill in a ticket so we can check this out in details.
Thanks
Ammar
Hello,
I’m trying to record the Avada theme from Wordpress with the new token that I have made with my envato account. I followed step by step the guide but the token it seems not to work. When I try to enter the code it does not appear any error messages but the activation is not done.
Hello @evolveagency7
This shouldn’t happen, the new token system works perfect. Please check your system status and make sure that wp_remote_get() and post() are not in red if that is the case talk to your server provider to look into this.
In order to get further assistance please create a new support ticket so our reps can assist you with this issue.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Hi again
Another issue, at least with my site that is, with V5.0.1
My Admin page has slowed down drastically!
I am talking about 4-5 seconds to load the page and about 10 seconds to save the update… To repeat – front end works perfectly and slowdown is related to Admin only!!!
I have done usual steps by disabling plugins… no change until the point I reached FUSION BUILDER plugin.
As soon as I have disabled Fusion Builder, admin area in general started to fly again.
There is clearly nothing we can do about this right now but hopefully with the next updates you will be able to figure out what is causing this
All the best!
Hello there.
It should actually be opposite of what you stated here, We have completely rebuild Fusion Builder from scratch in this version and the speed is 10x faster than the previous builder, it takes almost no time to load the builder now so there must be something else in play here.
Can you please make sure that your system status limits are all in Green as per the documentation here : https://theme-fusion.com/avada-doc/special-features/system-status-limits/
Also, make sure that you are on 5.6+ version of PHP from your server, if not then please talk to your server guys and ask them to update your PHP to 5.6+
If the slowness is still there i suggest you to open a new ticket with us please so our support team can look into this immediately.
Click Here To Create An Account & Get Avada Support
We live to serve!
Thanks
Ammar
All in Green and fine – however – my PHP version is 5.4.13
You think that is what is causing the issue?
Yes, it might be a factor here.
Please get it updated to at least 5.6+ from your host.
Thanks
Ammar
Thank you for the upgrade! New demos are awesome! Worth the wait!
Hey there!
Awesome to hear that, our team has worked day and night to make sure 5.0 brings the best out of Avada, glad you liked it
Thanks for being an Awesome customer.
Ammar.
Error: Warning: version_compare() expects parameter 1 to be string, array given in /xxx/wp-content/themes/Avada/includes/class-avada-upgrade.php on line 117
Warning: Cannot modify header information – headers already sent by (output started at /xxx/wp-content/themes/Avada/includes/class-avada-upgrade.php:117) in /xxx/wp-includes/pluggable.php on line 1174
Hey @trisquelmedia.
That looks like a broken update to me, apparently some of your files are missing from the theme folder it appears. Can you please go ahead and install a fresh copy of 5.0.1 version of theme using the FTP method as mentioned here please : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
However in any case if the issue persist please immediately open a new ticket with us and our support reps. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Awaiting to assist you.
Thanks
Ammar
Heloo, i kow i don;t have any more suport offerd now but i have an incredible issue, i wanted to update the theme to 5.01 and all stashed down becouse the theme updated all shortcodes even if i told it not to make the changes. I am going crazy really and i don;t really have a last back-up i can use to restore the website.
Hello @dorumarian.
Please let the conversion process run properly, it is needed to work with the 5.0.1 version, if you have not accepted it you will need run the migration manually from Avada > System Status Tab
More info here : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
Hope that will help, if you need further assistance please do open a support ticket and we will love to assist.
Thanks
Ammar
This should never hapend, i did it manualy and after uploaded the older version of avada you gave the 4.0.3 if i am correct i wanted to start making changes but i can not make changes on the themes becouse they are not taking effect
what should i do so i can eddit the theme settings and be able to save them?
Hey @dorumarian.
No matter what method you use to update, conversion is required unless you plan on using the older version still that is 4.0.3.
Also a backup is strongly recommended before update as well, this is mentioned in details in our Important Update Info section here : https://theme-fusion.com/avada-doc/install-update/important-update-information/
As well as the conversion documentation : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
I suggest you to please open a ticket with us so we can assist you precisely with the issue by taking a look into your WP admin, its hard for me to tell you exactly what is the issue without looking into your site WP admin.
Thanks
Ammar
Hi I have setup the password protected Portfolio, but the login box was blocked by the logo and menu. Is anyway I can change the design of the password login page? Thanks
Hello @denwat.
You should be able to change it via custom CSS actually, here we have a very detailed article on how to make custom CSS changes to our theme : https://theme-fusion.com/knowledgebase/how-to-make-custom-css-changes/
Hope that will help, if you have further queries please fill in a ticket and we will assist you with.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
