Hello,

If you were using some of our themes before Hazel, than make sure to delete Select Core plugin, since Hazel is not using it.

Select

Thank you kindly for the quick response

You are welcome!

Hello,

We are not quite sure what is the issue you are facing at the moment. Please, check response on ticksy where our agent responded.

Select

um, how do you go there? It wants me to signup

Hello,

Yes, we tracked this as your last ticket https://select.ticksy.com/ticket/736742/ You should login with envato account and you’re be able to see response from our developer there. We cannot see what exactly is not working on your website. Could you, specify it more?

Select

Hello,

Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access there so our agents could take a closer look.

Select

Hi,

Yes, in our latest version of Hazel 3.3 we included 4.12.1 version of VC. You are welcome.

Select

Hello,

Thank you for interesting in our theme. Yes, you could use Video player shortcode http://screencast.com/t/DoiRsyKpRV or you could use Raw HTML element and there to embed video iFrame http://screencast.com/t/c3tls3hACSx

Select

Hi again,

There is actually no option for that, but we could suggest to try with this custom css:

@media only screen and (max-width: 1280px){
    nav.mobile_menu {
      display: block;
    }  
    .header_inner_left {
      position: relative!important;
      left: 0!important;
      margin-bottom: 0;
    }
    nav.mobile_menu>ul {
      margin: 0 auto;
    }
    .mobile_menu_button {
      display: table;
    }
        .logo_wrapper {
      display: table;
      height: 100px;
      left: 50%;
      position: absolute;
    }
    .q_logo img {
      top: 0;
      left: 0;
    }
    .q_logo {
      display: table-cell;
      position: relative;
      top: auto;
      vertical-align: middle;
    }
    .q_logo a {
      left: -50%;
      width: auto!important;
    }
    header .q_logo img.normal {
      display: block!important;
      opacity: 1!important;
      position: relative;
      margin: 0 auto;
    }
    .main_menu {
        display: none!important;
    }
    .header_inner_left {
      display: block!important;
    }
}

Select

Great!! it works!!! thank a lot

You are welcome

Hello,

You could add portfolio list using VC http://screencast.com/t/CCQaxHsTcvg If you need further assistance, please, submit a ticket on our support forum at https://select.ticksy.com/ and our support agents will take a closer look there.

Select

Hi again,

1) On single product page, there is misalignment for twitter icon. This has been fixed in our 3.2.2 version. Just update your theme, here are instructions https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 3) We tested your page load time http://screencast.com/t/g6Y4KWJR There are two things that should be done from server side, so just two modules should be added in .htaccess file Please,check this article https://gtmetrix.com/leverage-browser-caching.html and this https://gtmetrix.com/enable-gzip-compression.html and also, as you could see it is recommended to optimize images you are using with some tool for this purpose. 4) Could you, please, explain this further more? We are not sure what pricing is not working well, we just tested your cart page and everything is fine there. 5) We checked Quick View in Arabic and images are shown well http://screencast.com/t/Va1PEhKy 6) What is Eye Power. We could see only these three menu items in second level of menu and all is aligned well http://screencast.com/t/W9Zop6D9quM 7) Try to add this part of code in Select Options > General > Custom Code > Custom Css: .woocommerce ul.products li.product.text_align_center a.product-category { display: none; } 8)We checked add to cart button alignment and it look aligned well, too http://screencast.com/t/nlx91rJcC

Select

thanks for you please move the mouse over product in homepage, you will see the problem 8

You are welcome. When I hover over product, there is no buttons over it http://screencast.com/t/SyWGN1gWc

Hello,

Yes, there is soundcould icon, please, take a look on my screenshot http://screencast.com/t/h0T6jL0w25L

Select

Hello,

1) Carousel is actually working on that way. So, when you are scrolling you still see all the pictures. Please, check the video I just made http://screencast.com/t/fAEYKa8tv9lf 2) There is no such option for carousel, but there is hover image you could upload for each carousel item http://screencast.com/t/qDqgGkchzW So, there you could upload images that are green circles with names. You are welcome.

Select

Hello,

Please, share with us here your site URL so we could take a closer look. Thanks

Sleect

http://lisungoh.com/

Thanks!

Hello,

You are using outdated version of VC, please, go to update VC to the version 4.12 by following instructions from here https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984 After that clear all the cache, and everything should be working back fine.

Select

Hi,

We are not sure why this is happening on that installation based on just screenshots. Share with us here your site URLs so we could take a closer look.

Select

Hi again,

the one I’m having problems with is: www.deniseleichter.com

The one that’s working fine: www.forevermentera.com

Thank you!

Hello,

We cannot see anything in console log, so we are not sure why does it happen on your installation. Please, reach us here support@select-themes.com and include both your sites, with wp-admin access so we could investigate.

Select

Hi,

Thank you for your kind words. Please, follow this chapter menu from our Official Manual http://demo.select-themes.com/hazel-help/#!/menu For any further assistance, just submit a ticket on our support forum https://select.ticksy.com where our support agents are on your service.

Select

Hello,

You could use woocommerce even if you are using child theme. Please, explain exactly what you are trying to achieve, so we could help you. Thanks

Select

I want to put a tracking ID from google on the Shop pages and another on the rest of the site. eComm tracking and statistics tracked separately would allow for a more detailed view of what is happening while the rest of the site is dedicated to a different purpose.

Hello,

Since tracking code should be added in header.php file, and this area is loading on all pages, it would affect on all pages. We don’t have predefined options for that in our theme, so the only thing we could suggest is to try with some plugin, such as Tracking Code manager for example. Please, note that we haven’t tested our theme with that plugin so we cannot confirm compatibility.

Select

Hello,

Please, reach our support forum here https://select.ticksy.com/ and submit a ticket with your site URL and wp-admin credentials so our agents could assist you there.

Select

Hello,

We bought extended license for this plugin, and we can’t give you license code because of policy and terms of Theme Forest. So we included this plugin plugin in our theme (you can find plugin in theme folder/plugins/ there are installation files of this plugin), also we will update plugins to the latest version with theme update.

Just ignore messages about activation and use this plugin normally.

Select

Hello,

When you change thumbnail size, you should also, install/activate Regenerate thumbnails plugin and to go to tools > and there Regenerate All thumbnails, so this change in image size would be applied and then you’ll see it in fronted.

Here is link to plugin https://wordpress.org/plugins/regenerate-thumbnails/

Select

Thank you. It’s not about the thumbnails. I would like an automatic crop of a certain size for all images on the portfolio page. I thought image_size= “square” would do this but it doesn’t seem to. I appreciate your help.

Hello,

Please, submit a ticket on our support forum at https://select.ticksy.com/ and our support agents will take a closer look.

Select

Hello,

Please, check this chapter from our Official manual http://demo.select-themes.com/hazel-help/#!/select_slider where Select Slider is explained and it should be helpful for you to create your own slider. For any further assistance, just submit a ticket on our support forum at https://select.ticksy.com and our support agents could help you there.

Select

Hi,

Recently ticksy released a major update on a tiscky system, and some changes are made for login. When you are trying to submit a ticket on our support forum https://select.ticksy.com/ you should choose Login with Envato account, and you’ll be able to do submit a ticket after as well.

Select

Hello,

Please, reach us on this email support@select-themes.com and we will provide your PSD files on your request.

Select