39360 comments found.
Ammar. Why don’t you add the exact location of the where to update manually in that link?
My support is expired but luckily I found the answers on the Avada forum from other equally frustrated users.
Avada is a great theme but it’s very complex and can be very difficult unless you’re a experienced user or professional. Especially when your team doesn’t provide information that’s is easy and straight forward for everyone to understand.
As much as I like the theme I can’t recommend it as the documentation is often way too complex and lacking.
Hello There.
Thank you for your feedback. As indicated in the update documentation, on how to update, there are 3 methods by which to update the theme:
Screenshot : http://prntscr.com/ctopg7
I am sure its more easier to find this in the documentation then to search for this in our community forum, it is also at the very top of our main documentation, there is a whole section that says “Installation” here : http://prntscr.com/ctoqai
A lot of our users are actually novice to WordPress and themes and they find our documentation really easy to follow. I am sorry if you feel this way about our documentation but we have given a great importance to each and every section and have a dedicated team working on it.
Cheers.
Ammar
Sorry, I meant manually conversion as I also mentioned the link in your post to 3best. My bad.
https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/In the link it says “If the conversion is not performed, you won’t be able to use Avada 5.0 unless you manually trigger the conversion at a later time through the WP admin area.”
Where exactly in the WP area?
WP admin area -> Avada -> System status -> Avada versions: Avada 5.0.0 Migration – Rerun Shortcode Migration from version 4.0.3 to version 5.0 manually.
Is that to much to ask?
Hi there
We thank you for your feedback and appreciate it. For this particular item, I do agree with you that a link to or more detailed explanation on how to locate the Manual Trigger is needed. I am going to edit the document right now and add this in, but what must be noted that is our documentation is growing and expanding by the day. New help files and articles are being released and others updated on a continual basis.
I would like to say the following though, no one is perfect even though we do strive for it. We do have extensive documentation, which is detailed and comprehensive, but on occasion a detail can be missed. We have a full time dedicated staff member that curates our documentation and several more individuals that assist in expanding and growing our documentation, knowledgebase and tutorials. All of it takes an enormous amount of time and dedication and we do in fact get many 5 star reviews in testament to that fact.
I have just seen that you have given Avada a 2 star rating, and frankly we find that be quite unfair. None the less, opinions and feedback is welcome.
Our team of 20+ individuals have worked extremely hard, with many long hours to bring Avada 5.0 into the wild and that includes our documentation. The best part? This amazing update and the brand new Fusion Builder, built from the ground up, and all of our documentation, tutorials and help files are free.
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
As I said the theme is nice but documentation is lacking. It’s to complex and I feel it’s aimed for professional users. I bought it based on sales and ratings I ended up being a little disappointed.
My rating is not based on this encounter alone, but on design, features, and documentation. Plus the fact that you advertise it as unlimited designs which I don’t think is entirely true. When you advertise like you do everything should be idiot proof, but it’s not.
I’m sorry but my opinion is that most users would be better off buying a specialized theme rather than Avada.
Your support team is great though.
Thanks for the feedback. What we’ve seen in the past year from our customer base, many brand new to WP is why we advertise as we do, it is the feedback we receive. Overall 5 star rating for 4+ years and #1 selling theme during that entire time is why. With that being said, you can’t please everyone, but once you learn the options system, yes you can build virtually any design. Just look at our 22 demos online https://avada.theme-fusion.com/demos/ ... each of those are built with our options system.
The options system is based on globals (Fusion Theme Options) vs individual overrides for both Fusion page options and Fusion Builder. This setup along with the amount of options we offer is what allows you to build professional sites without coding.
We are always improving our documentation because Avada is constantly updated and enhanced/improved. The docs do not have an exact replica of what you see in the backend because it’s not needed. For example the options network can be fully understood from this post: https://theme-fusion.com/avada-doc/options/how-options-work/
But we are in agreement, our docs can always be better and that is why we constantly add to them. Our goal is to make everything user friendly from the theme, to docs to support to our growing community. Just with 5.0 alone we released 50+ new doc posts (also includes updates to a few older ones) and we are still publishing more.
If there is a certain topic you feel we need to add to the docs, please do let us know and we can add it to the list. We love customer feedback good or bad, we take it very seriously and is a huge part of why we have stayed in our position for 4+ years.
Thanks again!
Also you mentioned your support is expired. when did you buy Avada? I ask because the new support paid policy is enforced by Envato, however if you bought before they enforced it we are allowed to do what we want, and we did this: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Basically if you bought before September 1st 2015, we grandfather you in for free support 
Now take note, it will say expired here on Themeforest because based on their setup it is, but on our site it is not.
Thanks
Hi, i have an problem with all my pages “Your page content could not be converted. Most likely it was created with an earlier (pre 5.0) version of Avada. To update old content to Avada 5.0 or higher, you must go through conversion.”.
I update from 4.0.3 to 5.0 but not is working. How to fix this?
Hello @3best
That simply means you did not run the conversion process, i want you to please update to our latest version 5.0.1 first and then go to Avada > system Status and rerun the migration from there please.
More Info on migration : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
If you need further assistance please fill in a ticket and we will look into your system as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
I do this but is same…
Hey @3best.
In that case we will need to look into your theme installation, please immediately fill in a ticket with your complete details and one of our support rep. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you soon!
Thanks
Ammar
Hi i there are a problem with some codes and it is do not work the problem is
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/a9969573/public_html/wp-content/themes/Avada/includes/class-avada-product-registration.php on line 167
that is the problem how can i fix it and thats is the code
<input type="text" name="<?php echo esc_attr( $self::$option_name ); ?>[token]" class="widefat" value="<?php echo esc_html( self::$token ); ?>" autocomplete="off">
<?php
Hello @cmpunkbitw
This is due to an old PHP version running on your server, we suggest you to please update your PHP version to 5.6+ please as per our requirements doc post states here : https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/
If you need further assistance with anything else, please do create a new support ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar.
ok dode but i want free hosting and i am a beginner so i do not want Spend my money i want to build a little project and then i will move to paid projects
thanx
Sound good, when you do move to a hoster, check out BlueHost, WordPress Engine, Host Gator, etc… just keep in mind with hosting, you do get what you pay for. Cheaper “shared” plans do not give you a good level of resource, they will work fine, but it just depends on how fast you want your site to be.
Thanks
thank you brother
great answers
thanx again
It is a pleasure
Was about to buy Avada for the new version, and saw that TEC updated itself as well. Is 5.0 compatible with all the new Event Calendar changes or if we bought it now would we need to wait for a compatibility update before we could begin implementation and go live?
Hello @thesgs
You can see our Church Demo that is live right now and is also updated to 5.0.1 with the ECP working all fine here please : https://avada.theme-fusion.com/church/
You should be good to go with the update and there should be no issues at all.
For anything else please do create a support ticket and we will love to assist you with the issues.
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Thanks for the quick reply! The church demo is running The Events Calendar v4.3? I’m sure we’ll start using Avada support once we buy a license and begin development. Just want to make sure that before we take the Avada plunge well be able to get to work immediately and not need to wait for a new update.
Hello @thegsc
I have double checked with our developers and we are running 4.2.7 on our church demo, however events calendar plugin developers work in collaboration with our developers so we always stay compatible with them, I have also installed and activated the latest version of ECP 4.3 on my own live site and it works like a charm so you should definitely be good to go
We will be delighted to welcome you in this Amazing community.
Cheers.
Ammar
Update went fine. I am not sure about your new registration process though. Those 4 boxes I am suppose to tick allows you to know everything I have bought? Download purchases I have made? Could you explain what information is transferred by selecting these?
duplicate
Hi there
As of Avada version 5.0 the 3-step Product Registration process has been replaced with a new Token Registration method. This change was precipitated due to Envato soon deprecating their old API in favor of new and improved API management. This new setup allows for a faster, more reliable and secure setup. Token Registration will be required to receive automatic updates, Avada demos and premium plugins (to install and update the Revolution and Layer Sliders) as explained here -> http://bit.ly/1GrzAgY
The fields that you need to tick does not give us access to your personal information other than it only allows us to verify, through Envato’s API, that you have purchased Avada, How many times you have purchased Avada and what your username is so that we know and can match your username to support and whether you have downloaded Avada from your Themeforest account
The information only pertains to your Avada license purchase
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
I appreciate the explanation. I went ahead and did it all anyways, but I was curious in how the new setup works. Job well done and I am excited to make the update on my second license since the first went so well.
Hey there.
Glad to hear that.
Thanks
Ammar
Hi. After updating Avada to 5.0.1, it says my Envato token is invalid.
I removed existing token and recreated one. But in vain.
How can I solve this issue?
Hello There.
This should not happen, can you please fill in a ticket with the complete details of your site so our support representatives can look into this for you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Do any of the sliders offer an option to automatically post/expire a slide? I would like to design a changing marketing banner for the whole year and have it automatically update itself based on the date, but I am not sure if any of the sliders offer this feature.
Hello @djelmer.
Im afraid this is not a feature yet in any of our sliders, however revolution slider that we provide with our theme is one of the most popular and advanced sliders and you can talk to their support if they have any option like that though i can’t find any in the options panel right now.
Thanks
Ammar
Thanks for your response!
It is our pleasure
Do you have any recommendations for making Avada posts and pages in AMP (Accelerated Mobile Pages) by Google. I would appreciate if you can point me to a compatible plugin.
Hey @jimmy-george!
APM support is high on our list now that Avada 5.0 has been released. As I haven’t used an AMP plugin myself, I can’t guarantee that they will work with Avada out of the box. I will bump the item on our list for you to bring it to the attention of our development team.
If you have any questions about using Avada, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Hey!
just wanted to chime in here, we did do some tests with this plugin and it worked fine https://wordpress.org/plugins/amp/ ... we did not go into depth but initial test for customers who were asking past. Just need to make sure it is setup properly.
Thanks
Thanks, I really appreciate the suggestion.
Hey @jimmy-george!
No worries, glad to hear we could assist!
Thanks!
Ryan
I just upgraded to the latest Avada! I hate it! I use to be able to increase each column automatically up or down (eg. 1/2 to 3/4). Before we were also able to see the layout a lot clearer than this update. I trying to move a column next into a container above another set up columns but it won’t go. It just keeps jumping out of the container. How frustrating!
Hey @mel67,
You can still adjust the width of your columns in the new page builder. In the top left corner of each columns is a square the the column size inside, “1/2” for example. If you click this, it will bring up an interface where you can change the width of the column.
With the new builder, every element has to be inside a container. So instead of moving the elements outside of the container, you would insert a new container above your current one and then drag the elements inside of it.
If you require any assistance using Avada, or the new builder, please head on over to our support center to submit a new ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Ok, great I see that! Whew! But why is it so slooow? What can we do to prevent it from loading so slowly with barely any images on it. They are also optimized.
Hey @mel67!
We would need to take a closer look at your site to determine what is causing the additional load time. If you would like us to take a look, please head over to our support center to submit a ticket.
Click Here To Create An Account & Get Support
If you purchased Avada prior to September 1st 2015 you are eligible for grandfathered support and do not need to purchase an extension. You can read more about the grandfathered support policy here:
https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
If you purchased Avada after September 1st 2015 and need to extend your support period, you can do so via your ThemeForest account:
https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/
Thanks!
Ryan
Is there a bug with the new version that is causing the social icons to not show in the header? The contact info is showing, but I can not get any of the social icons to show. They were fine before the update.
Hello!
Social icons should be fine. Can you please create a support ticket so that we can check into this issue for you? http://theme-fusion.com/support-ticket/
Thank you!
ThemeFusion Team
Theme is incompatible with https://wordpress.org/plugins/woocommerce-auto-added-coupons/
When I have this plugin, I am not able to load the Theme Options. It gets stuck at the page.
Could you do a fix for this?
Thanks
Hello!
Currently we haven’t tested this plugin, so can’t say what might be causing an incompatibility. I will add it to our list though to check out for a future version.
Sorry for the inconvenience!
Cheers Mark
Hi – Is there a way to set a max width of the page/content area?
Hello!
Yes you can set the site width in Theme Options > Layout. If you are using wide mode, this will set the max content area width.
Cheers ThemeFusion Team
Thank you!
You are most welcome
Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below for new features and other promo pages.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
View The Avada Options Network
View The Fusion Builder
View Our Demo List
View The Industry Leading Demo Importer
View Fusion Builder Elements Overview
View The Mobile Visibility System
View The Flexible Site Framework
View The Advanced Header Options
View The Responsive Framework
View WooCommerce Integration & Demos
View bbPress Integration & Demo
View Events Calendar Design integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
Real Customer Reviews From The Past 2 Days After our New 5.0 Release!
We love our customers and our customers love us. These amazing 5-Star reviews are fresh from today!
Does Avada work on WordPress Multisite? I mean do I have to install the theme once and can us it on my sites (subfolder)?
Hello!
Yes it works on multisite, our entire demo setup is on a multisite
You can install it on the parent site and use it on your subsites, however if each site is different in content you do need one license per site per Envato’s license rules. But for example, if each site is just a different language or sub site of parent site (meaning still same type of content like for a company site that has various branches) then only one is needed. That is our understanding. You can ask them about it by submitting a ticket here: https://help.market.envato.com/hc/en-us/requests/new
Thanks!
That’s amazing! We will use the sub sites for different languages.
Awesome, glad it’ll work out
Hi there, great update. Just an issue with saving a page under cafe demo, “error 404 page” which didn’t appear with the previous version. Thank you in advance for your answer
Hi there
Because the Themeforest comments section is intended for pre-sale questions and generalities only, I suggest creating a support ticket using the link below and our support team can assist you with this
Click Here To Create An Account & Get Support
Thank you, MB
Hi there, I just updated one of my sites to 5.0 and it showed the updated as successful but once I loaded a new page the whole site was down and I couldn’t access anything front end or backend. Thankfully I was able to use my host to revert back to 4. Any suggestions on what might have caused this as Im a bit nervous to try it on any other site.
Thank you
Hi there
Before you update Avada be sure to carefully read through and follow these update instructions and you will be fine. Rule of thumb is always to make a full back up of the theme, files and database first and that will work for you
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
If you need assistance with that please cerated a support ticket using the link below and our support team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
Hi team, how to upgrad 4.0 -> 5.0 ? I afraid my website will change or disappear.
Hi there
Before you update Avada be sure to carefully read through and follow these update instructions and you will be fine. Rule of thumb is always to make a full back up of the theme, files and database first
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Please, could you tell me path to insert custom icons? thanks
Hi there
You can do that in -> Theme Options >> Social Media >> Social Media Icons
If you have any further questions or need assistance please create a ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi Thanks for your answer, so I mean what’s the ftp path to access to Font Awesome file.
Thanks a lot for your help in advance 
Hello Mar_B
You mean inside the theme folders? You can get to Font Awesome inside Avada / assets / fonts folder.
Thanks
Ammar
Hi, Thanks for your answer! so if I need to add a personal icon, how can I do it? Thanks in advance for your help
Hello!
It depends on where and what. We allow custom icons to be uploaded for a few different areas.
If you need help with that, we’d need to direct you to our support center as we are only allowed to offer support there.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hi thanks for your answer! So, my client’s web was made with your theme 1 or 2 years ago by another company. Now, we’re working to improve it! Then, I only need to know what is the path to add a customized icons, in order to add it to flip boxes as awesome fonts (just writen a customized name, as actually we do as “fa-heart”, for example). Looking forward to hearing from you!! Thanks a lot in advance for your help!!
Hello!
Good to hear they started with Avada
This type of question unfortunately has to go through our support center where our developers work. Questions here are mainly for pre-sale questions, although we sometimes do answer easier support questions here when we can.
I do not personally know the answer to this and it is a customization. Please get your clients purchase code and signup at our site, submit a ticket and our team can help guide you.
Thanks!
