28315 comments found.
Is there any infinite scroll plugin that supports flatsome3? I tried YITH INFINITE SCROLLING and it loads the pages but the product images are not loaded.
Hi there, have you tried this? http://uxthemes.helpscoutdocs.com/article/198-yith-infinitive-scrolling
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On my site the “Product Categories Slider” is showing sub-categories… how do I prevent this from happening?
Hi there,
To help you out we need a link and access to your site.
Please click the item support tab or go to WP-Admin > Flatsome > Help & Guides. That’s the correct way to get support 
Include a link to your site if possible.
Does this theme have the ability to turn a page into a landing page with its own logo, menu, and/or sidebar?
Hi there, you could create a “blank” landingpage without header and footer and add any content there.
What are the payment gateway does the theme supports ?
Hi there, we support all the payment gateways that WooCommerce supports
Can you provide me a demo of the backend of the theme ?
Also what are the SMS gateways do you support ?
Flatsome is just a WooCommerce theme. You need to figure out if this is possible with the WooCommerce platform. Try google for possible solutions
The right arrow (button class=”mfp-arrow mfp-arrow-right mfp-prevent-close) is flush against the side, when you open the single product “zoom” button to see the images in larger view. Most likely due to the right scroll bar. Need to adjust the margin for that. Tested in Google Chrome and Firefox.
Thanks for noticing. We’ll have that fixed
HI, My support expired, if I buy new support will you help me on the questions I asked here a few days ago? (got no reply) . On the product page. Is it possible to turn off the carousel touch feature, and on the features stuff on homepage?
Hi there, sorry for late reply. You’re correct. You need to renew support to get reply on support questions.
Do you want to disable the carousel touch when there is a single product image? Or just generally.
We’ll have an option in a future version of the theme to disable that
Thanks for the reply, I just want to disable the carousel, just generally. I really like the way the product page is done, I just want to be able to select the images below the main image. I just find on mobile (using samsung s7) its too slippery. and hard to scroll down past it.(end up going right to left) Same for the featured products on the homepage. From UX point a view on mobile people dont know you can slide left or right so get a bit confused. Id just like to keep it simple for now. Users would just scroll up and down. Its great that we could turn that feature off. I love the theme though its excellent. I will pay for support now in 20 mins, cheers.
Ah, I understand. We’ll make an option for it. Are you on version 3.0 of the theme?
How do we enable registration on this lightbox along with Facebook and custom email registration? http://prntscr.com/cvaux6
Hi there, take a look here: http://uxthemes.helpscoutdocs.com/article/92-how-to-enable-registration
and here: http://uxthemes.helpscoutdocs.com/article/62-how-to-enable-facebook-login-register
You can find information like this in the documentation.
great will have a look, also how do we enable customized sidebar widgets?
Where to add add theme?
Customizing > Shop > Category Page
Hey there,
Does somebody know how to turn off the Mobile Canvas Menu? Im Using Ubermenu and with Ubermenu this specialy Ubemenu Menu segment is not working with the Flatsome theme. So i need to turn off the integrated Flatsome Mobile Menu. Or maybe someone know a better Option to solve this Problem.
Hi there, just open the Header builder and remove the “Nav icon” element from mobile header
Hi, before I Purchase, Is there a way to download a specific demo and go from there? I’m interested in using the Grid demo you have displayed but would want it to be in a ‘ready’ state so I won’t need to spend much time getting it to look a like.
Hi there, you can select a “Preset” when installing the theme
Thanks, and is there a file or documentation stating what plugins were used to create certain features I see such as the Follow On Instagram underneath the page (http://preview.themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/full_screen_preview/5484319?_ga=1.43324582.2094960768.1463664953)
That’s just a element inserted in the Page Builder
“Sort by” dropdown shows up above the products .. is there any way to move it to the sidebar? I don’t see a widget for it.
Hi there, sorry there is currently no option for that.
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Hi guys, I wrote to facebook but noone helps. I would like to ask: How to do picture and slide of testimonals like this page http://summitsurprise.com/ in section “what mountain lovers are saying” It has 1 picture as background and slider of testimonials. When I made a section, put background and put testimonials as slider. The testimonials have green background. I don’t know why. Check the picture: http://pl.tinypic.com/r/2j5194i/9
Hi there, please click the item support tab or go to WP-Admin > Flatsome > Help & Guides. That’s the correct way to get support Include a link to your site if possible.
Looks like the pre-processor variable is printed as it without being parsed: http://imgur.com/a/4rgfQ
I see a lot of `currentColor` in flatsome.css, looks like these aren’t replaced by the actual color values.
Hi there, “currentColor” does not need to be parsed. It’s a default CSS value https://css-tricks.com/currentcolor/
Ah ok, TIL.
I’m trying to install the version 3.0 but for some reason once I active it everything goes blank? and i can’t even change back.. version 2.9 works well but v3 doesnt I’m using the latest version of wordpress.. any advice?
Hi there, please click the item support tab or go to WP-Admin > Flatsome > Help & Guides. That’s the correct way to get support Include a link to your site if possible.
Hello, We have been trying to translate the theme to danish, but we cant.. Can we send you the login information to you guys, so you can activate it?
Hi, whats up with the latest updates, everything is so messed up now. Social media icons show up twice on product detail page. Header is disfigured, visual composer element broken.
Hi Beleo,
Really sorry about that. I saw you changed the ratings because of this. We sent you a reply on the rating.
I think you have done too many customizations to have a smooth V3 upgrade. V3 is re-built from the ground up to be ready for the future, so a lot of things has changed. We’re not going to have huge updates like that in the future.
You can always continue to use V2 versions. We’re going to update it to work with all new WooCommerce versions etc.
Hope you understand, and we’re really sorry your site got messed up.
Feature Request: Use Material Iconfont – https://design.google.com/icons/ – they look rad!
Thanks We agree!
Hi, I am using the theme in Arabic, I need to use the font “Droid Arabic Kufi” and I am unable to find it in the Theme Option > Fonts, although it is listed in Google Arabic fonts list here
https://www.google.com/fonts/earlyaccessHi there, sorry that font is currently not on the list. Seems like it’s “Early access” fonts?
yes it’s “Early access” fonts
Ok. Sorry the early access fonts is not included in the list.
First of, this is a great theme and very customizable which makes it the best!
I have a question and some requests to make the woocommerce product pages more customizable because they are still quite basic:
Support Question: When I add a shortcode in a text item through the ux builder to show on the product page, the code part is not added to the section, but it is shown at the top of the product description. I think it is a bug. (This makes it possible to show advanced custom fields that I add through shortcodes).
Request: On a single product you can choose from several layout options such as tabs, sections, accordion and more. This is great. To make it even more mobile friendly I would suggest the following: Make it possible to choose a different style for desktop and for mobile. So that for instance you can have sections on desktop and accordion on mobile.
Request: Would it be possible to have the “Sroll to” elements for a product when you have selected sections? This would make it even better for navigating.
Request: The Write review form is always shown and takes up a lot of space, could it be possible to make it visible on a button press or with an accordion?
Looking forward to your response!
Steven
I have found a likely bug in your theme – infinite pending wheel on Order now button when using One page checkout plugin https://woocommerce.com/products/woocommerce-one-page-checkout/ Please fix the bug or advice the required theme settings
Hi there, thanks for noticing. We have never tested that plugin before. Could you send it to post@uxthemes.com so we could try it out?
Hello,
Didnt get an answer on my comment 7 days ago, so ill ask again.
How do i translate to my language (danish) ?
Hi there, Danish language is included. Have you changed your WordPress installation to Danish?
It’s in Admin > Settings > General
Yes i did change that but everything on the site is still english. Only thing in danish is the back end section.
Is all the “Shop” text also English? Like checkout, cart etc.
Yes
Hi again,
To help you out we need a link and access to your site.
Please click the item support tab or go to WP-Admin > Flatsome > Help & Guides. Include a link to your site if possible.
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