258 comments found.
I have purchased your theme with the Visual Composer, however the visual composer requires me to activate it in my wordpress. Can you direct me? HOw do I activate it in the theme I purchased from you?
Thank you
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello Support,
first of all; great theme! Looks really cool.
I´ve got a problem with a frontpage slider. Everything is working fine expect that the buttom below it is not clickable; the url is fine and also shows correct in the lower bar of chrome but like i said if i click on it nothing happens.
i tried to copy the element with firebug without the jquery refference and then it work.
is there anything i need to know?
kind regards
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
hello.. I am interested in your theme. Do I have to buy any plugin for making theme works exactly like your demo? When is WHMCS 7 compatibility coming ?
Hello, you not need buy any plugin, but you nee buy WHMCS Billing System for your website : https://www.whmcs.com/ , our theme not have check on WHMCS 7 and not sure compatible with WHMCS 7, Thanks
On this page https://kuaichedao.co/network-nodes-%E7%BD%91%E7%BB%9C%E8%8A%82%E7%82%B9/
When I switch between the tabs, why does the page scrolls?
Also, I would like to use web fonts for all the Chinese texts like it does on this page https://www.abclite.net/ How should I do it?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
OT Multiple Markers Map only supports 3 markers?
3 is not enough for my situation. Help!
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Visual Composer was not included in the most recent update. Also the link https://oceanthemes.ticksy.com gives the following message. Unable to connect to database [Connection refused] What ever you did in the last update broke Visual Composer.
Hello,
Please send your link website for check.
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
westernwaymedia.com
Hello, please update theme to latest version and update Visual Composer plugin : https://www.youtube.com/watch?v=HDsm2boTVEM , Thank you
Excellent!!! Thank you kindly!
I’m here. my email is ndmanh@gmail.com Please reply in email I was sent
Hello,
Please send your link website for check.
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello, the last release did not include cloudme-demo-content.zip. I used a demo content from old release, but in this case moving of blocks (like “Cloud Databases” / “SSD-Only and etc.”) are not working, they are static. You can check it on http://pastebin.com/H1qT9Dye How we can fix it? Also, i have a question, is this release compatible WHMCS 7.x ? Thank You.
Hi, please submit ticket here: https://oceanthemes.ticksy.com/ and send us your website. Thanks!
Any ideas where cloudme-demo-content.zip is located as cant find it in my package
Hi, we will update right now. Please wait.
Hello
Why my Visual Composer not working ?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Is this compatible with WHMCS 7 ?
Hello, thank you for interest to our theme, we not have check our theme on WHMCS 7 and not sure our theme have compatible with WHMCS 7, but we’ll check in future, thank you
I will watch for it I guess.
Thanks
How do I change the fonts???
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi i was trying to change the logo but it did int change can you send me axact way how to change it also how can i change the contact us email add like when some one is going to contact us were the email should go
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
I cannot request help on the required site as it says support is not active. I purchased the Theme months ago and just using it. All I want to do is change the logo – can you help with this?
Thanx
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Cant you please tell me how to change the default logo? As the option does not seem to be anywhere… Thanx
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
that’s perfect for my needs , is this a built in function in the theme or the guy had some customization to create that page with the forms before the paypal checkout?
Hello, thank you for interest to our theme, our theme compatible with WHMCS and you can use selling hosting, domain, but if you want selling SEO service then you can use woocommerce and Digital download plugin, thanks you
Hi, i have some trouble with whmcs theme part.
In the whmcs home page, the left menu (Order Hosting, Make Payment, ecc..) not work well and is loaded like a list without css.
In other whmcs pages all works well.
Thanks in advice.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hi, I bought one of your theme few weeks ago (Cloud me). I have just started to install it. I have a problem with the OT FEATURE BOX. When I create content into it, it doesn’t display elements side by side. They are all bellow each others.
Here is a screenpic : http://hpics.li/1f2e672
Could you tell me what goes wrong ? I have installed all the required extension specified with the theme. I don’t have any error in the chrome console.
Thank you by advance.
Kind Regards
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hello, I can’t change page template from Full Width Not Header to Full Width. It just doesnt save changes.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hello, how do I change typography? I dont see any setting related to that
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you