28315 comments found.
Purchased the theme yesterday and spent ages trying to figure out where to put the slider revolution alias shortcode as there doesnt seem to be any option to enter it like other themes have…Contacted support and got a response stating it is best to use the slider in the theme! Not happy and would of expected a better “support” response.
Hi Alia, you could just insert a “Text” element and paste the Slider Revolution shortcode there in the Page Builder. Or insert it in the normal page editor 
The theme has language Brazilian Portuguese?
Yes it has
Hi, featured images within my products for some reason have suddenly stopped showing on mobile devices, they appear on a desktop pc ok, but just aren’t showing on any mobile device. I’m using version 2.2.3, are you able to offer any advice please? Regards, Andy
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This page has no Google Maps loaded correctly. Discover the technical details of the problem in the JavaScript console.
Hi there, why give us 2 stars without waiting for an anser from us? Google Maps requires a API from Google. Learn more here: http://uxthemes.helpscoutdocs.com/article/200-google-maps-api
I put 2 stars by and also I put the google map API and does not work, your template contains bugs
I also wanted to integrate other plugins containing the google maps api javascript and does not work with your template
i already purchased your theme, i very love it. but i want to make some webboard website by using bbpress and buddypress. So i want to know this theme is compatible with both of this plug in , isn’t it
Hi there, did you try the plugins? I think they should work to a certain degree, but you might need to fix some styling.
The update seriously screwed up my site, honestly, I don’t even know where to begin. If I can’t fix this mess, where can I get the previous version of the theme? Mine was not 2.9.
Hi there, I’m sorry that your update did not go as good as you hoped. There could be some reason it’s happening:
Are you overriding many files in a child theme? This probably needs to be removed or updated.
Have you done custom CSS changes? We have changed some of the css classes, so some of your custom styles might not work.
Flatsome 2.x was three years old and it was time for a new start to make it ready for the future. You can always continue to use V2, we’re going to support it for the next WooCommerce versions.
You can always downgrade to V2 by using this method: http://uxthemes.helpscoutdocs.com/article/189-downgrade-to-flatsome-2-9Cheers, Tommy
Do you have problems with the 2.9 version also?
I completely understand the idea behind the update, but my shop fell apart, and after 2 hours of trying to fix it I went back to 2.9, where everything seems to work just fine. I think it would be great to offer a week or so of free support to us old users when such a major upgrade comes out, because it is extremely difficult to work out without much expertise in these matters.
Ok, then I recommend you continue to use V2 on your old site. We’re going to support if for the next WooCommerce versions. You don’t need to upgrade your site if everything works ok.
Hi UX, I use Price Filter on WooCommerce Shop and have products in range from 1 – 400 £ $ €. but the Price Filter show only numbers from 0 – 99. Any Idea why and how to fix? thx in advance
Hi there, we use default WooCommerce functionality for this. That is a WooCommerce widget. Try ask in the WooCommerce forums. Maybe there is a bug?
How does your support system work? Is it a tickets system? Just by email?
Hi there, we have a Facebook group, documentation and e-mail ticket system
Hi After set WPML on home page default lang( english) translated lang ( thai) cannot see “[ux_featured_products products] ” sort code not working on thai language also one of the widget missing how can fix issue?
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Third time posted. Just looking for a little direction!
Hello… I’m looking to re-order how the specific product pages look. For instance, I want the Meta (SKU/Category) to be above the price as well as the product excerpt to be below the add to cart button. Traditionally I would simply edit the child theme’s function.php but that is not working. Looking for direction on where I can create theses hooks to make the changes!? Or even just the file I can edit/add to…
Hi there, sorry for late reply.
Should be possible to “unhook” and then “hook” them back to the correct position in a functions.php file.
Was that what you did?
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That’s correct. I will try again and if I cannot get it I will go ahead and renew support and work it out there!
Hey guys,
There’s one thing that bothers me a bit ;-p
You see… when you work with builder and add images to pages/posts through it – those images are not getting ‘attached’ to those pages.
So have to attach them manually, or first upload to page without builder then use them in builder.
Hope you know what I mean.
Think you can find a way to fix it?
Ah, I understand the problem. We’ll take a look if it’s possible to fix this
How can i translate butons in top bar and also the them fields with WPML? I cannot find the text I insert when searching with WPML!
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Hello
As I can add instagram icon to share from the blog?
Thank you
Hi????
Hi, Why the lightbox pop up still doesn’t working? I found some people submited this bug 2 years ago, but it is still existing in the latest version. Please fix it or tell me how to fix it.
Thanks.
Hi there,
To help you out we need a link and access to your site.
Please click the item support tab or go to WP-Admin > Flatsome > Help & Guides. That’s the correct way to get support Include a link to your site if possible.
Could I get a response to my questions from 4 days ago?
Hi there, did you post the questions here?
Please click the item support tab or go to WP-Admin > Flatsome > Help & Guides. That’s the correct way to get support
Hi,
I’m trying to add a background behind that Grid style 3: http://ellasy.com/ but i don’t know how to do it. I wolud like to get something like: http://flatsome.uxthemes.com/homepage/homepage-3-grid-style/?add_to_cart_gridThanks!
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Real customer reviews from the last 24 hours!
We are working hard to provide our customers with the best theme on the market, and here are some of the fresh feedback we’ve got for the new Flatsome 3!
Hi UX-Themes. When i use blocks the formatting disappear, is this a known issue?
Hi there, are you on version 3.0+ of the theme?
Yes
Hi, I have a problem in WooCheckout page with viewing. You can see that here ( https://postimg.org/image/qzcrwaif1/ ) What is wrong? Whan can I do? Thanks. :cry:
Hi there, seems like this is the error: http://uxthemes.helpscoutdocs.com/article/80-shortcode-doesnt-display-correctly
Try open the checkout page and edit the shortcode
Thank you
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