First of all thanks for showing interest in the Porto theme.

Yes, you can apply the shipping charges in the Woocommerce. We are using the default functionality of the Woocommerce and this plugin is fully compatible with our Porto theme.

Thanks

Have a nice day

thanks for the quick reply sir.. 1 last question sir. Can we add purchase from Store option in this theme? Like this http://www.acehardware.com/family/index.jsp?categoryId=57940106

I think you are talking about the External / Affiliate products. Yes, you can add the external products from product options easily.

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

Yes, you can apply the shipping charges in the Woocommerce. We are using the default functionality of the Woocommerce and this plugin is fully compatible with our Porto theme.

Thanks

Have a nice day

Not getting what you are trying to say? Please try to explain your problem more clear so we understand what you are actually saying here.

Hi,

Have you imported the demo slider or create any new slider in the Revolution Slider? If yes, then it should be listed in the Revolution Slider’s list in the page options.

Thanks

We are still waiting for your reply.

Please send us WP admin and FTP login info so we can debug and add demo slider in your site.

Thanks

Hi,

Please go to Admin Panel >> Ultimate >> Google Map >> Insert the API key. But this option is available only in the latest version of Ultimate Addons for VC.

https://developers.google.com/maps/documentation/javascript/get-api-key

Thanks

Hi,

Yes, our theme is fully compatible with the latest Woocommerce 2.6.5 You can update your Woocommerce but please always take the backup of your site before update anything in your site either theme or plugins.

Thanks

Hi,

Yes, our theme is fully compatible with the latest Woocommerce 2.6.5 You can update your Woocommerce but please always take the backup of your site before update anything in your site either theme or plugins.

Thanks

Hi,

Please contact us through our support forum, from where we will check this issue in your site and solve it for you, We are here for your help so feel free to contact us
Thanks

We understand your issue now, slider is imported but you are not able to display it. Please send us your site WP login and FTP login info so we can debug properly and solve this problem. Can you send us this access now?

This usually works fine in the theme so there is something going wrong and to check this we need your site access, so please co-operate.

Thank you

We are still waiting for your response. Are you still willing to solve this issue with us? Please make sure to read our last comment, we need WP admin and FTP access to debug properly and solve this problem. Can you send us this access now?

Thanks

Hi,

Sorry but Porto theme is fully compatible with W3 Total Cache plugin. We have already mentioned in our documentation as well:
http://newsmartwave.net/wordpress/porto/documentation/#speedup

I think there is another issue in your site or the plugin configuration issue.

Thanks

Is there any way you can try it on one of your sites that you already have access to and then just send me the code? What I’m mostly concerned about is if you change the files to force it to alphabetize will that coding adjustment be added to your next Porto theme update? If not I’m guessing future theme updates would erase your work unless it’s a custom CSS. Can you try to create this code on your side in the custom CSS?

Ok, we will try and get back to you shortly with solutions. We appreciate your patience.

Thanks

Thank you very much!!!

Hi,

First of all thanks for purchasing the Porto theme.

Sorry to say that there is no option in the theme. You can not set the lightbox after click on the product image instead of the blue magnifier on the bottom right.

Thanks

maybe someone can customize it? thx

Can you please contact us through our support system with your site details, so we will try it out for you.

Thanks

Hi,

First of all thanks for liking the theme and appreciation.

Sorry to say that you can not add the 2 markers on the one map at the same time. There is no option in the VC Element.

Thanks

Hi,

Please install these plugins and activate them, the errors will be removed automatically, these are necessary plugins for the Porto features to work properly. Thanks

which of these need to install again? the other installed later.

Hi,

These plugins MailPoet and Contact Form 7 both are using in the theme. If your issue will not solve then please contact us through our support system.

Thanks

Hi,

Please go to Settings >> Permalink and click the save changes button once. It’s necessary to refresh the permalinks after make the changes in the slug.

Thanks

sorry, I tried that several times, but it didn’t do the trick. Any where else should I look at?

Hi,

Can you please contact us through our support system so we will check the issue and solve it for you.

Thanks

Is this theme compatible with the ‘woocommerce composite products’ plugin? ( https://woocommerce.com/products/composite-products/ )

Hi,

We have not tested this paid plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us.

So we think that if the plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author. This is the best info we can provide at this stage.

Thanks
Have a nice day

Please go to Appearance >> Menu >> Select your menu and in the last of the page you find the option to assign the menu as Main navigation please tick the check box and save it.

If your issue will not solve, then please contact us through our support system with more details.

Thanks

I cant’t send here a screenshot. I mean the “Content Top” and “Content Inner Top”. I need it system wide not only for a specific site…

Can you please contact us through our support system with your site details?

Thanks

Btw, can you please renew support? Your support period is already expired.

Hi,

Ajax is already enabled in the theme on the search bar. Can you please tell us more detail about your issue so we will understand your query and give you proper solution.

Thanks

Hi,

Can you please give us more details about your issue? Please contact us through our support system so we will check your issue and solve it for you.

Thanks

Hi, I cannot log on the phone with a 3rd plugin. Cannot turn on the login form at http://vietmake.net. and it works on another theme, try http://test.vietmake.net

Sorry to say that we can not support the 3rd party plugins issues. We only give our dedicated support for the theme related issues not for the 3rd party plugins. Please contact the plugin author to make the compatible or solve this issue for you in your site. I hope you will understand our limitations.

Thanks for understanding

Hi,

I found that you have not assigned any menu to the main navigation. Please go to Appearance >> Menus and assigned your main navigation menu.
http://prntscr.com/cvdu3x

Thanks

Hi, I assigned my main menu navigation as you said, and as your picture, but the mobile menu doesn’t appear. Is anything more I can try? Thanks

Hi,

Actually, you have changed the color of the Mobile menu toggle from the theme options. Please go to Appearance >> Theme Options >> Skin >> Header >> Header >> Text Color

If you not want to change the color from their then you can use the Custom CSS for this as well:
” #header .mobile-toggle { color: #000 !important; } “

Paste the above CSS in Appearance >> Theme Options >> Skin >> Custom CSS section.

Thanks

Hi Thanks for the response, since my account is shared hosting I cannot change the max execution time, can I still use the theme even in my basic PHP max execution time setting? since there is no way I can change it.

confused about this “After save the changes, will be regenerate the css files” what to do with this? should I delete one? (Theme CSS Theme RTL CSS Plugins CSS Plugins RTL CSS )

Hi,

1. Sorry, but we will not guarantee and not sure about your server settings.

2. No, please do not delete any file. All of them related to each other.

Thanks