993 comments found.
Hello, I need to add INSTAGRAM (which is missing on the social options) could you let me know where can I add this option in the template. Thank you!
Hello,
You could achieve that by using some 3rd party plugin. You don’t have to do anything in theme templates, since it’s easier to achieve this with plugin.
Elated
Hello Team !! Is Visual Composer included in the theme? Thank you!
Hello there,
Thank you for taking interest in our theme. Yes, Visual Composer is our main page builder and it came bundled within our theme.
Elated
On your left/right up/down page templates (http://demo.elated-themes.com/borderland4/) in mobile mode, or when the screen is less than 1000px wide, the design basically combines both the left and right columns, this is fine, but any anchor elements that were in the right column are then NOT clickable. Try it in your own demo, it doesn’t work.
Another thing I have noticed is that the full screen menu does not work well on safari, and it doesnt work at all on firefox mobile.
Can you please address these?
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this.
Elated
Hello, I am having an issue with sub pages on the fullscreen menu. Sub pages are clickable, but the parent pages are not. I believe the issue has to do with this javascript that exists on default.min.js and default.js, but cant seem to fix it:
$j(”.popup_menu > ul > li.has_sub > a, .popup_menu > ul > li.has_sub > h6”).on(‘tap click’,function(e){e.preventDefault();if($j(this).closest(‘li.has_sub’).find(”> ul.sub_menu).is( ul.sub_menu”).slideUp(200,function(){$j(’.popup_menu_holder_outer’).getNiceScroll().resize()});$j(this).closest(‘li.has_sub’).removeClass(‘open_sub’)}else{$j(this).closest(‘li.has_sub’).addClass(‘open_sub’);$j(this).closest(‘li.has_sub’).find(”> ul.sub_menu”).slideDown(200,function(){$j(’.popup_menu_holder_outer’).getNiceScroll().resize()})}return false});
$j(”.popup_menu ul li:not(.has_sub) a”).click(function(e){if(($j(this).attr(‘href’)!==”http://#”)&&($j(this).attr(‘href’)!==”#”)){if(e.which==1){$j(‘a.popup_menu’).removeClass(‘opened ‘);$j(‘body’).removeClass(‘popup_menu_opened’);if($j(‘a.popup_menu’).hasClass(‘fade_push_text_right’)||$j(‘a.popup_menu’).hasClass(‘fade_push_text_top’)||$j(‘a.popup_menu’).hasClass(‘fade_text_scaledown’)){$j(‘body’).removeClass(‘fade_in’).addClass(‘fade_out’)}if($j(‘a.popup_menu’).hasClass(‘fade_push_text_right’)){$j(‘body’).addClass(‘push_nav_right’)}else if($j(‘a.popup_menu’).hasClass(‘fade_push_text_top’)){$j(‘body’).addClass(‘push_text_top’)}$j(“nav.popup_menu ul.sub_menu”).slideUp(200,function(){$j(‘nav.popup_menu’).getNiceScroll().resize()});enable_scroll()}}else{return false}})}}
The dev site I am working on is here: http://dev.mayoaviation.comAny help would be appreciated.
Hello,
Go to Elated Options > General > set Page Transitions to ‘no animation’.
If it does not help, please submit a ticket to https://elated.ticksy.com and our support agents will check this.
Elated
This didnt work, ticket submitted.
Thanks! Our support team will reply as soon as possible!
I want center header, but the menu bar is very low, i dont want navigation/menu i have put this in header top bar! Can i remove nav/ menu or can some css make it about 5px below logo? I cant seem to find code for this. thanks for your help Hayley
ps, i would submit a ticket but it says support has run out? i dont think i should have to pay all that money for support when i only need this little bit of help?? This should be a feature on the theme, not everyone wants a menu/nav bar
Hello,
Please contact us here support@elated-themes.com and our support team will check this.
Elated
Pretty stoked about picking this theme up next month. Would Visual Composer come with this theme, or is it just compatible with it? Some themes I’ve purchased in the past actually include the plug-in with the theme, so this is why I thought I’d clarify. This is fine work you all have done, very unique and creative.
Hello,
Thank you for interesting in this theme!
We bought extended licence, so VC comes with the theme. Also we will always update theme with the latest version of VC in the future.
Elated
That is the dopest thing ever. Thanks
You are welcome! 
Error establishing a database connection :/ On demo page…
Hello,
Thank you for writing in! It was current issue and it works fine now.
Elated
Nice! 

Hi, I wanted to ask a question because I have no idea how to make my main page look like the “Sierra” version on the demo. I’m trying to submit a ticket but it says “No product purchased”. I’m logged in correctly and bought the theme. What should I do? Thanks.
Hello,
In order to get same style as “Sierra” demo, you need to import demo content properly. Please go to Elated Options > Import and set options as I marked here http://screencast.com/t/V9j5AMUiTn
Elated
Hi, I have a question regarding the social icons on the header. I managed to copy the shortcode and display them in the header, (Rocky theme) However I don’t cant manage to display them side by side. If I copy the code in 1 text widget it displays on top of each other. Do you know how I can fix this?
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Hi, I just purchased your theme a few days ago, and I am running into an issue that everything I do in the admin section of the website runs Suuuuper slow. The front end works fine, however everything I work on, on the backend is nearly not funny to work on anymore. I already contacted my hosting and they told me after checking the server it was running fine and it should be either the theme or a plug in that causes my problem. I haven’t downloaded any plugins yet which are not mandatory for the theme. Do you guys know what causes it to slow down so much and how I can fix this? Cheers, Guido
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Another question; how can I delete a portfolio catagory?
Hello,
This also requires inspection, and our support team can help you. So please also submit a ticket to https://elated.ticksy.com and they will check this.
Elated
How can I remove the picture that comes with all of the headers on pages and posts?
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make ticket, with a link to your site and and our support agents will check this and help you.
Thanks
Please, I need a new update because of Visual Composer is updated, and the old version has a ticket for virus included.
Hello,
We are working on new update. It will be done as soon as possible!
Elated
Hi there,
For a portfolio page, the single video upload by default is added to the end of the page. Is there a way to add the single upload to the beginning of the page?
Hello,
There is no other option for this. It is the only way.
Elated
Hi! We bought your theme and really like it! But I have some questions and hope you’ll help me. I use your demo content – Sierra, but I want the team block looks like at Steppe and I didn’t find such functional at the visual composer, the team block there looks much different. How can I make the same with the means of the editor? (I tried to install Steppe demo but it stuck at 80% and nothing changes even after 10 attempts).
Thank you! Olga
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
thank you, I submit it, waiting for your answer.
Olga
You’re welcome!
Our support team will reply as soon as possible!
Elated
Hello. What font do you use for your Borderland logo? It’s so nice.
Hello,
We’re glad that you like it!
It’s a ‘Raleway’, but also our designer has changed some letters, so we would say ‘Raleway’ with a bit of custom changes.
Elated
Thank you so much. I also have a few more questions that came up as I was working with the theme yesterday. I had a lot of problems with the slider. I tried the Elated Slider & LayerSlider and both would cut off my pictures. I followed to the exact specifications & uploaded pictures that were 1920×1080 and it said in the instructions for the Elated Slider but my pictures would get cut off and the pictures were also to far down from the menu. With the LayerSlider I imported your demo slider and put my pictures to the exact size of your pictures and followed the 100% width/500 height of the demo slider and still my pictures were cut off. No matter what sizes I did, even if I did exact sizes like lets say if I put the slider to be 1920×500 and made my pictures that exact size they would still get cut off. The only way my pictures don’t get cut off is if I make them really small like 650×500 but then they look really small in the slider and don’t span the full width of the slider. What am I doing wrong?
Also, love the testimonials feature. Is there a way to change the word testimonials to something else or get rid of it completely?
And lastly, I saw that my logo can be put in the center of the header with the menu beneath. Can the logo be put on the right side or left side of the header with the menu beneath it?
Thanks for your help.
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Hi. I submitted a ticket.
Thanks! 
Hi! Love the theme however on steppe the space above the slider is too big – how can I change that? http://designfix.levleydev.com/
Hello,
Can you please submit a ticket to https://elated.ticksy.com/ and our support team will help you with this? It can be done with some custom css code.
Elated
First off, I LOVE this theme. I have worked with several themes from different developers and this, by far is the best, most thorough theme I have worked with. So, thank you for that. I know my support window has long expired but I had a quick question that might now fall under your normal scope of support. I have never had this issue before.
The issue: I installed the theme into a new project I am working on and all of the new pages I create with unique permalinks, will forward back to the homepage after I publish it. I cannot see what I have on any of these pages.
Please advise on what i need to do to proceed on this site. I need to wrap it up soonish.
Thank you! Robbie Aronson
Hello there Robbie,
Thank you for all your kind words. Glad to hear you are satisfied with Borderland. We could recommend to try to set permalinks on plain and to test all pages again. If the issue is not resolved, try also to disable all third party plugins. We hope this would be helpful.
Elated
Oh man, you guys are great. The permalink solution fixed it. Back in business. Thank you!!
You are welcome
. We are very glad to hear this. Thank you for the update!
Hey, so super simple question. I can’t figure out how to change the standard menu font/hover color. I’ve managed to change the menu font for mobile and tablet versions, but I can’t figure out how to change the menu font broadly, across the whole site. Thank you!
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Hi Support,
I would like to say I have used your theme for my client and developed website for him but he cheated with me and is not paying my development cost. I want to know is there any way to destroy that website or stop it.
He changed all access.
Looking forward for positive reply.
Thanks,
Hello,
Unfortunately we can not control what will you do with the theme when you buy it. It’s up to you, will you create website for you or for some client.
Elated
Hi, Thanks for your quick reply. I have created website for my client and he is refusing for payment so Is there any option I can deactive or suspend that theme.
Hello,
We understand you and we’re sorry about that, but it is not in our jurisdiction and unfortunately we can not help.
Elated
In your shop theme.. is it possible to have a brand for each product and sort by it? What would be a solution for this? Thank you.
Hello,
The only solution is to create product category as a brand and then use Woocommerce Product Categories widget in the shop sidebar.
Elated