39360 comments found.
Pre Purchase Question: Is it compatible with Thrive Leads? My actual theme has problems showing for example the “welcome Mat” from Thrive Leads. The problem was the redux framework. Do you know any cases from your customers who had problems with the integration with Thrive Leads? Thank you!
Hello @FabianFreigeist.
We have not yet tested this particular plugin with our theme so can’t really provide a solid suggestion here. However i googled up a bit and found this article where someone posted a review about thrive leads working with our theme, you might want to dig a lil more : http://bit.ly/2ez7Gbh
Cheers!
Ammar
Hi can somebody tell me if and how it is possible to add a custom icon on the the Tab element? Thanks
Hello @Tangara-Communications.
This is not possible out of the box, it will take you to use custom CSS and assign a fontawesome icon to it using psuedo elements, for more info on how to make custom CSS changes with our theme you can read this article here : https://theme-fusion.com/knowledgebase/how-to-make-custom-css-changes/
If you need any further assistance please do open a new ticket with us and our support reps. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Cheers.
Ammar
Please help me
I upgraded from 4.03 to 5.02 but will not let me update the fusion core and not charge me the Envato code i have generate
Hello @candombedesignstudio.
Please make sure that your system status is all good, also make sure that your PHP version is 5.6+ as per our theme requirement doc post here : https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/
However if you still have the issue, please fill in a ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Just had some questions since the update and the Avada support team were excellent, great help to website beginners like me lots of screen shots so I can see what they are referring to,many thanks
And people do check out the website I built with Avada, not bad for a novice I think altostile.com
Woohoo!!
That site looks awesome! Good job there and we are happy you like our theme and working with it, More good things are coming our customers way soon enough.
If you have not already, we would greatly appreciate a rating for Avada. Here’s how … Visit your downloads tab on Themeforest and find the Avada purchase. Next to it are 5 stars, select the amount you want to give by clicking on them. Then please refresh the page to make sure the correct amount was given.
Thanks for being an Awesome customer.
Cheers
Ammar
I am using avada 4.0.2 ,I want to upgrade the theme. How it is possible. My site is live now.
Hello @sysberries.
We have complete update info in our documentation posts, i am putting the links below for you as well.
Thanks
Ammar
I am using avada 4.0.2 ,I want to upgrade the theme. How it is possible. My site is live now.
Hello @sysberries.
We have complete update info in our documentation posts, i am putting the links below for you as well.
HOW TO UPDATE YOUR THEME IMPORTANT UPDATE INFORMATION
Thanks
Ammar
Hi! I just installed yesterday the Avada theme, everything works well except the Fusion Builder. If I activate the plugin the page loading is veryslow like freezing. I can’t built a website when I need to wait 5 minutes for page loading. How is this possible?
Hello @Mutinct
This should never be the case and Fusion Builder should actually be really smooth and quick to load. I want you to please make sure that your system status is all green as per this doc post here : https://theme-fusion.com/avada-doc/special-features/system-status/
Also, make sure none of your 3rd party plugin is causing this issue and you are on latest version of theme 5.0.2 with the latest version of FC and FB that are 3.0.2 and 1.0.2 respectively.
I have checked your username and you haven’t created a support ticket yet for this issue : http://prntscr.com/czj6g9
Click Here To Create An Account & Get Avada Support
Looking forward to assist you 
Thanks
Ammar
Thanks for your quick support, you rule 
Hey @Mia1966
We live to serve our customers
Cheers
Ammar
Hi, Can I use Beaver Builder with this theme?
Hello @mybizz17
We have never tried this particular builder with our theme so can’t really provide a solid response here, however we have our own page builder (Fusion Builder) that we use with our theme and you can read all about it here please : https://avada.theme-fusion.com/fusion-builder-2/
We will be delighted to welcome you in this Amazing community.
Cheers.
Ammar
Hello, Recent Work Builder Elements filter category is showing only in ascending order. I want random order .No need of sorting the category items.
Hello @sysberries.
You can use a custom taxonomy order plugin in order to create a random / custom category order of your own, i have found this plugin to be at the top on google search : http://bit.ly/1mFthyX
Hope that will help, if you need anything else please open a new ticket with us and we will gladly assist.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
hi – does 5.0.2 work ok with Yoast seo plugin?
Hey @graphic4444!
Yes, there are no reported issues with Avada 5.0.2 and the latest version of Yoast.
Please note that as this comments section is for pre-sale questions only, if you require any assistance with using the Avada theme, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hello, Great theme; really love it so far. I have the latest version and plugins installed, but suddenly the fusion slider and avada tabs widget (footer widget 1 position) stopped working. I don’t have any extra plugins installed. Please see http://alliclough.com/winter/specialized-techniques/ for reference. Please advise. Thanks, Allison
Hey Allison!
It looks like there is an issue with the URL you have inserted for the ‘What I Treat’ -> ‘Divorce’ menu item. Can you please remove the trailing slash from the URL field for that menu item and see if the issue persists?
Please note that as this comments section is for pre-sale questions only, if you require any assistance with using the Avada theme, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Thank you!
You’re welcome!
Hi
I wanted to check out the new avada 5 features. But when copying the 5.2 avada theme to my wp-content/themes folder some of the files failed to copy (e.g “can’t open file AvadaReduxCore/inc/fields/slider/vendor/nouislider/avadaredux.jquery.nouislider.js”) and a bunch of other files. I retried this many times, also changed my chmod to 777 of the Avada folder. Didn’t work. Individual copying of 1 failed transfer file works.. but there are 35 files issued (in different folders). Do you maybe have an idea how I can resolve this? Thank you for your time
Hey @proesmans!
Hmm, that’s very strange. There’s nothing in Avada itself that would prevent the files from being uploaded, this really sounds like a server-side restriction. Perhaps you are reaching the diskspace limit on your account? I would recommend getting in touch with your web host and see if they are able to shed some light on this issue. If they require any assistance from us, please do let us know by submitting a ticket and we’ll get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
I updated Avada from 3.8 to 5.0, and the portfolio is now messed up. The grid displays correctly, but there is just a color overlay without a link or title displayed on a hover now.
Hey @samuelldrew!
Hmm, is it just the portfolio page that is having issues? Can you please try creating a new page and inserting a ‘Portfolio’ element to see if the items display correctly for me?
We may need to login and take a look at your site to know what went wrong during the update. Can you please head on over to our support center to submit a ticket? A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
If you purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy and don’t need to extend your support period. You can read more about this policy here:
https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thanks!
Ryan
h4>Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
The Avada Options Network
The Fusion Builder
Our Professionally Designed Demos
Industry Leading Demo Importer
Fusion Builder Elements Overview
Mobile Visibility System
Flexible Site Framework
Advanced Header Options
Responsive Framework
WooCommerce Design Integration & Demos
bbPress Design Integration & Demo
Events Calendar Design Integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
Hi. It seems that my pictures from sliders with revolution slider don’t work on other devices than computers. Do you know why that might be?
Hello!
Is it all sliders or just one? Check the page of the slider in question and in the Fusion Options Box make sure there is not a fallback image set, for example here: http://d.pr/i/17oY3
If that is not it, then it could be your revolution slider settings, check the settings of the slider to see if it’s responsive or not, or if a fallback image is set there.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Good Day, I currently use a woothemes theme running woocommerce, I am wanting too buy the Avada theme and I want to move all my products to the Avada I theme that i plan to purchase, what is the best way and is it possible to move all products accross on Avada Theme ? What is the best way ?
Hello!
Thanks for teh interest!
As long as all your products are in the WooCommerce plugin, it will be an easy move, because we fully support and have design integration for WooCommerce, so it’s simply a matter of changing themes and making sure WooCommerce is still active. now you’ll need to adjust some theme options to get it how you want it to look, etc, but your data from WooCommerce will not be removed or have to be manually transported
Thanks!
Hi, I bought a second Avada licence and create a second API Key but registration fails. Your registration system is a big cheet. Please resolve it. Kind regards, Alex
Hey Alex,
I’m not sure what you mean by “a big cheet”? The registration system simply takes the API key that you generated from your ThemeForest account and sends a request to Envato’s API to verify that your account purchased the Avada theme.
Are you attempting to register Avada 4.0.3 or Avada 5.0.2? These two versions have different API requirements due to the changes Envato made to their API. You can find the steps for the old API, used for Avada 4.0.3 and below here:
https://theme-fusion.com/avada-doc/getting-started/register-purchase-avada-version-4-0-3-lower/
And the steps for the new API, used for Avada 5.0 and above can be found here:
https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
If you’re still having issues with this one, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
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I just updated to Avada 5.0. I am noticing on my pages that I can no longer edit things in the “fusion editor” I see that it has been relocated into the tool bar however in the edit window, I see a bunch of code, almost like it is only in the default editor view. Did something happen on the upgrade?
Hello!
It appears you did not undergo conversion, or Fusion Builder plugin is not installed/activated.
1. Go to AVada > System Status and click this link to rerun conversion, see it here: http://d.pr/i/vz0s
2. Go to Avada > Plugins and make sure fusion core and fusion builder are both active.
The current live versions are … Avada v5.0.2 Fusion-Core 3.0.2 Fusion Builder 1.02
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Also for support, you may be grandfathered in.
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you
