Hi C_S_Putera,

Thank you for using our H-Code theme.

There can be 2 issues below if your demo import is not working fine:

1. Please make sure to change server settings as recommended here: http://wpdemos.themezaa.com/h-code/documentation/installation/demo-installation/

2. If you have installed any import related plugin like WordPress Importer or any others then please deactivate it and then try the import.

If above is all ok and you need further assistance then please create a support ticket here: http://www.themezaa.com/support.php with your WP admin and FTP access, so we can check it for you.

Thanks,

ThemeZaa

Okay, thank you very much, that issue has been solved.

Ok great and thank you

ThemeZaa

Hi steve6665,

Thank you for using our H-Code theme.

We are using different logo and header style in different pages to showcase all header styles as per our demo site. So in some pages we have setup header and logo at page level also in add/edit page under H-Code Page Settings at the bottom. So in this case please remove logo at page level and that will then use logo from theme settings or you can change it at page level also.

For any further queries or issues, please create a support ticket here – http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Hi cwct23,

Thank you for your interest in our H-Code theme.

Above mentioned features can be achieved by doing custom development, so you can please contact our customisation service team here – http://www.themezaa.com/theme-customization.php with your detailed requirements and hence they can understand it and provide you the estimate.

Thanks,

ThemeZaa

Hi Evatiana,

Thank you for using our H-Code theme.

If your server settings are fine as recommended especially max execution time with greater than 180 then import should work fine. Please make sure to deactivate WordPress importer or any other import related plugin. If you still need further help then please create a support ticket and we will guide you with manual import steps after coming back from Diwali and new year holidays.

Thanks,

ThemeZaa

Hi ComemSolutions,

Thank you for using our H-Code theme.

Please go to Appearance > Theme Settings > General > Image Meta Data Settings > here you can switch on Show Image Caption in Lightbox Popup option to make your image caption visible in lightbox popup.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support.php

Thanks,

ThemeZaa

It’s working! Thank you!!!

And thank you

ThemeZaa

Hi 2912,

Thank you for your interest in our H-Code theme and contacting us.

At the moment we do not have any readymade header style with centred logo header but that is in our to-do list for future theme updates. But if you know WP coding then you can customise the theme templates to achieve the header style as per your need.

Thanks,

ThemeZaa

Hi mediio,

Thank you for using our H-Code theme.

Can you please make sure if your server have max file upload size limit of 30MB or more as the theme file size is 30 MB. You can also try another option of theme installation via FTP as per this help article – http://wpdemos.themezaa.com/h-code/documentation/installation/installation-through-ftp/

If you have any further queries then please create a support ticket here: http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Hi kodimis,

It seems your message is missing, so please add it again so we can check and respond you.

Thanks,

ThemeZaa

Hi blakez05,

We can see live demo fine without any issue and we do not see any server issue also. But there may be temporary server down issue when you have checked. Anyway please check our demo here: http://wpdemos.themezaa.com/h-code and let us know if you are still facing any issues.

Thanks,

ThemeZaa

i dont know what i´ll doing had 5 yours that´s i try install, import data get lopping, don´t conclude, i sent 3 msg to support. I start think in get refound!

Hi vonhellsing,

Thank you for using our H-Code theme and contacting us. I can see our support team have already replied your ticket#: 125913. Because of timezone difference we couldn’t respond you quickly but still we have responded you in 12 hours.

Thanks,

ThemeZaa

it’s me again I want to add a h1 tag over the HP logo (only for the home page). I know the code is something like this : If is home, etc. But I don’t find in what page I can add this. Thank you

Hi ATheorem,

Thank you for using our H-Code theme and contacting us.

Can you please create a support ticket here: http://www.themezaa.com/support.php with your WP admin url and access details, so our team can check and guide you in the right direction.

Thanks,

ThemeZaa

Hi jonessign,

Thank you very much for using our H-Code theme and posting your feedback on our item, support and customisation services. Would you be so kind to post this review and rating for our item from this page – https://themeforest.net/downloads

Thanks,

ThemeZaa

Hi SmouRen,

Thank you for your interest in our H-Code theme.

Yes of course you can play Youtube, vimeo and HTML5 local videos in any page / post. If the video is not background with other content or CTA overlayed on top of the video then controls cannot work normally but if it is purely a video then yes video controls (like play / pause, volume, etc…) can be possible as per the video platform features availability.

Thanks,

ThemeZaa

Hi SmouRen,

Somehow 2nd sentence is wrong, the correction is below:

If the video is IN background with other content or CTA overlaid on top of the video then controls cannot work normally but if it is purely a video then yes video controls (like play / pause, volume, etc…) can be possible as per the video platform features availability.

Thanks,

ThemeZaa

Hi sus_hill,

Due to weekend it took us some more time to respond, but our support team have replied your ticket now.

Thanks,

ThemeZaa

Hi bloodinveins,

Thank you for using our H-Code theme and contacting us.

We have additional feature to setup header at page / post level also. So as per our demo site we have setup different header in different pages to make it look more better and preview to users. In short if you assign specific header at page level (In add/edit page > H-Code Page Settings > Header Settings) then that will be executed at top priority and if you setup it as Default (which is the case when you create new page) then it will take settings from Theme Settings. So in your case you can change H-Code Page Settings to Default in your page and hence it will then be like your general Theme Settings.

For any further queries or assistance please create a support ticket here: http://www.themezaa.com/support.php

Thanks,

ThemeZaa

Hi SnuffPuppets,

Thank you for your interest in our H-Code theme and contacting us.

Unfortunately we do not have Instagram or other social profile gallery shortcode / widget in-built in the theme but you can use any other third party plugin to have widget / shortcode and implement it in your website using custom sidebars feature provided in the theme or insert shortcode in any page / post in content.

Thanks,

ThemeZaa

Hi Mustapha,

Yes 2 premium plugins – Visual Composer and Revolution Sliders are included in the theme free of cost. You can please refer visual composer as well as our online documentation here – http://wpdemos.themezaa.com/h-code/documentation/ on how to use theme features, various theme options and shortcodes.

Thanks,

ThemeZaa

Hi ThemeZaa,

1. Can I add LOGIN & SIGN UP for my SHOP pages so that people can ADD products by themselves and get free magazines??? 2. Will it cost doing all that??

Thanks,

Mustapha

Hi Mustapha,

Yes you can add login and signup link in your navigation menu and customers can add products in the cart to purchase but they cannot add their own products to sell on your website as that feature is not available in WooCommerce. To offer free magazine or any other features have no relation with theme, for that you can use any WooCommerce addon / plugins or customise coding to achieve it.

Thanks,

ThemeZaa

Hi smallspeed,

Thank you for using our H-Code theme and contacting us.

We are providing Font awesome and Et-line libraries to use icons in overall theme, so we are not sure where you are changing the icon images. Please create a support ticket here: http://www.themezaa.com/support.php with your online url and WP admin access, so our team can check it for you and guide you further.

Thanks,

ThemeZaa

Hi oyohan,

Can you please create a support ticket here: http://www.themezaa.com/support.php with your online URL and WP admin access. So our team can check it for you and guide you further as required.

Thanks,

ThemeZaa