39360 comments found.
hi there, I cant seem to find how to change the color of the text / social media in the top bar. I can only change the background color. Need help please
Hello @Jhenry77
Top bar text color can be changed from Appearance > Theme Options > Menu > Secondary Top Menu
Screenshot : http://prntscr.com/czz0pr
Hope that will help.
Thanks
Ammar
how to add right arrow to my first level child menu?
Hello @Veec77
Do you mean dropdown indicator for menu items that have child menus? If yes then we have an option for this under Appearance > Theme Options > Menu > Main Menu
Screenshot : http://prntscr.com/czyz3s
However in order to add any icon to sub menu items you will require to use custom CSS and assign fontawesome icons using pseudo selectors.
We have a complete doc post on how to make custom CSS changes to your theme here : https://theme-fusion.com/knowledgebase/how-to-make-custom-css-changes/
If you need further assistance, please fill in a ticket and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Thanks for the reply. But i need RIGHT arrow button from first child menu. If there are items under the first child menu, then i want to show the right indicator so that when i mouse over the child menu, the second level menu should appear on its right
Hey @Veec777
This will require custom CSS solution, we request you to please fill in a ticket with our support and they will assist you with this issue further.
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Nice theme 
Thanks a lot
Hello,
I’m on the current version of Avada and I’ve noticed that the site speed has decreased dramatically… especially when creating post and or updating posts… sometimes the page will hang for a good 1 minute before anything happens or a post or page gets updated. I did a google site speed test and my site is scoring a 42/100… with suggestions to “Eliminate render-blocking JavaScript and CSS in above-the-fold content” and a list of things related to Avada under that topic.
Suggestions?
Hello @toddoddbot
We have actually released a patch regarding this post editor issue which can be applied from Avada > Support Tab please.
Screenshot : http://prntscr.com/czyttq
For more info about the patcher tool please read our documentation here : https://theme-fusion.com/avada-doc/install-update/avada-patcher/
If you need further assistance regarding anything else, please do open a ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Thanks you for the info. I applied the patch on Oct 20 but it didn’t seem to make any difference what so ever. It’s just painful… painfully slow!
Most likley this means the patch was not applied, and your server could not write the files to the correct folder. We’re working on an error message that will let you know if that happens, as of right now it will appear it applied but must not have.
We can get it applied though manually if needed, please submit a ticket to our team and reference this comment, they’ll gladly help.
Click Here To Create An Account & Get Avada Support
Also even though your account says support expired here, if you bought before September 1st 2015, then you are Grandfathered in by us, ThemeFusion. See this post: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
with the blog grid layout, is it possible to have all of the thumbnails auto crop so they are the same size?
Hello @WillaCA
Blog Grid layout actually use CSS to resize the images, If you want to use cropped (same size) images you need to use some other layout we offer such as medium and large (alternate or normal versions)
If you need further assistance with this, do open a ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello! I have written in the days before, about a problem with the update. I followed your info, and it seemed that was in place, instead of clicking the edit page returns the error http 505. I, frankly, I would not renew the support, for a born problem for the theme updates. Especially without the guarantee that the issue will systems. The site is imperohotel.it. In the event, I can explain the situation. There has already happened with the upgrade? Thank you
Can I made click on “system status” rerun avada 5??
Hello @marcopupillotheme.
You should never receive error 505 on page editor, it must be something related to your installation or any other 3rd party plugin. I want you to please go ahead and try disabling all your 3rd party plugin and only work with Fusion Core + Fusion Builder.
Also make sure you are on latest version of WordPress and our theme that is 5.0.2. Double check your system status too and make sure everything is in green as per this doc post : https://theme-fusion.com/avada-doc/special-features/system-status/
If the issue persist, we will require you to open a support ticket with us so we can look into this issue precisely.
Click Here To Create An Account & Get Avada Support
Thanks.
Ammar
Nothing, not even if I disable all plugins except fusion. Among other things, the css with child theme, were not applied.
Hello,
First off even though your account says support expired here, if you bought before September 1st 2015, then you are Grandfathered in by us, ThemeFusion. See this post: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Also please keep in mind we were not the ones who made the support policy, Envato was. They made support subscription based, and updates always free. That is out of our control, and any major update is going to have users with questions or possible issues, so if you are unhappy with that please send them a note here: https://help.market.envato.com/hc/en-us/requests/new ... we’ve done all we can do with the Grandfather system in place, beyond that purchase date we need to abide by their policy as we sell here.
So please check that to see if you can submit a ticket on our site, it would allow us to help you and get this sorted.
It’s difficult to diagnose this without being able to login and see, actually it’s near impossible. The 505 error does not make any sense and could not be theme related.
The only advice we can give here is to check your PHP and WordPress version, both of those should be up to date. WP recommends PHP 5.6 now.
Also, you can turn on debug mode to see if there is any information that give us a clue as to what is going on. You can see how to do that here: https://codex.wordpress.org/Debugging_in_WordPress
We’d be happy to help you, but are limited here in comments. While we understand your position on paid support, it is how Envato set it up In addition our team does work extremely hard on updates to bring everyone new features and more. So while we do see both sides of the coin, we simply have no control over it. I hope you understand.
Let us know, Thanks
PLEASE READ THIS ABOUT UPDATE AND AVADA SUPPORT
I own this theme and like most of you love the look and feel of Avada. I like many of you had issues upgrading to 5.XX from 4. Here is the deal, if it fails disable plugins, all of them except Fusion and Avada required ones. You can re enable them again once you are up and running with the new version. This will save you frustrations and downtime just always make a backup before doing anything.
On another note: I had an issue this week with the menus and my membership plugin making the Edge browser non functional on our site, it worked on everything else just not Edge. Even during Avada’s busiest time, they took the time to help me with this issue that in turn was from my security protocols keeping scripts from running outside of my domain. Your tech, Micheal C. is awesome and help us in a way that I can not even begin to imagine, even while you are slammed you still helped out your users issues even when they might not even be directly related to your product.
If you like what you seen in Avada and are thinking twice, don’t just make the purchase you will love the way your site looks and you will have support unlike any other theme out there. I have bought a lot of Plugin and other themes and Avada is awesome with their support, I will be buying this theme again, for sure. I know with confidence that they’ll be there for you if you have any issues, they were for me. They have helped me a few times in the past and they always fix the issue quickly.
The happiest Avada customer for over a year strong now!
Ross
Hello Ross.
First of all, we are glad to hear that your issues are now resolved, secondly we really appreciate you taking time out and putting good words about our theme and Support, i am going to share this with our entire team right now
More good things are about to come real soon in our later versions.
Thanks for being an Awesome customer!
Ammar
1. Since the new update I can’t see the WP insert image size option so I have to upload the exact size that I’m planning on using. There is no option to resize the image if I want something smaller. Why not adding an image size option on image frame shortcode?!
2. New install with most of the features disabled and 1 page style design takes around 5 seconds to load. No extra plugins enabled! With gzip compression on server! If W3 Total Cache is installed with the recommended settings then it drops to 3s. This is unacceptable for 46 requests and 1mb page size. The host is not the issue here as I have other themes loading at blazing speeds. What’s going on?!
Hey @britishrecycledplastic!
1. We do register a few thumbnail sizes that WordPress will use in the image srcset parameter. On most modern browsers, this means that a smaller image will be loaded if possible, allowing for a more responsive image element. This new addition to WordPress means that the image size selector isn’t really required. However, if you would like to see it added, please send your suggestion trough to support@theme-fusion.com with “Avada Suggestion” in the title so that it can be reviewed by our development team.
2. Unfortuately it’s impossible for me to really comment on the speed of the page/site without seeing it and being able to login. Do you have any slider elements on the page? These are generally the heaviest elements you can have and will add quite a bit to the overall loading time of your page.
If you do feel like there is an issue with your page’s loading time, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
hi – since I only use Visual Composer, can I disable/delete fusion builder? of the 2 which is faster w 5.0.2? thx…
Hey @graphic4444!
You can simply disable the Fusion Builder plugin if you wish to use another page builder. In regards to speed, I can’t quote any speed tests as I don’t use the Visual Composer plugin, but I’m very confident that the Fusion Builder will be much faster and more compatible with Avada than the Visual Composer plugin.
We’ve answered quite a few of your questions on this comment section, but please submit a ticket if you have any further questions related to Avada. The comments section is intended for pre-sale questions only. As you have a valid Avada license and support period, we do need you to submit a ticket via our support center.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Right now i have Avada 4.0.3. What will happen with my website if I install Avada 5.0.2 version?
Hey @xiluvanogcosta!
You shouldn’t have any issues updating to Avada 5.0.2 from Avada 4.0.3. When you process the update, a conversion will run and migrate all of your old shortcodes to the new builder format. Avada 5.0 introduced a lot of new features and improvements. Please be sure to read this article before updating so that you’re aware of the important changes:
https://theme-fusion.com/avada-doc/install-update/important-update-information/
If you require any assistance with the update, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Thank you Ryan.
It is our pleasure
Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
The Avada Options Network
The Fusion Builder
Our Professionally Designed Demos
Industry Leading Demo Importer
Fusion Builder Elements Overview
Mobile Visibility System
Flexible Site Framework
Advanced Header Options
Responsive Framework
WooCommerce Design Integration & Demos
bbPress Design Integration & Demo
Events Calendar Design Integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
Real Customer Reviews From The Past 24 Hours!
We love our customers and our customers love us. These amazing 5-Star reviews are fresh from today!
Hi, how do I edit the “Tag” page. If I click on a tag for a blog post and it sends me to a page with all the blogs with that associated tag, there is a main header image that I’m trying to get rid of. Any thoughts? I can’t “Edit Page” as it only gives me the option to “Edit Tag”
Hello!
Tags and things like Categories are called “archive” pages that are automatically created by WordPress, they are not individual pages you can edit.
If you have a header image on there, then it’s coming from most likely theme options since it is a global setting. Currently there are not individual options to customize them, they will pull from theme options.
What you can do is use custom CSS to target it and hide the image, our support team can help you with that. Just mention this comment on themeforest and submit a new ticket for us.
Thanks!
Hello, I want to use Avada classic shop without to selling products. Site will be only for presenting products not to sell. Is that ok and simple in this demo to disable cart, add to cart, payment, ec. Or is it better to use other demo. Thank you
Hello!
In theory yes, you would just not set a price for each product, if no price is set then there is no ability to add it to the cart. The top cart icon can be disabled in theme options also.
And you could use any demo you want for this really, instead of the classic shop demo, you can use a different one and for your products use our portfolio element, or use portfolio with classic shop That’s the beauty of Avada, anything you see on a demo can be used.
Thanks!
Hi there
To add here, the Woocommerce plugin has a fantastic catalog option.
Avada is 100% compatible and design integrated with the Woocommerce plugin, if you do not want to use the Woocommerce eCommerce functionality, they provide you with a catalog option. This option completely removes all eCommerce functionality and gives you all t he flexibility you will need -> http://bit.ly/2eYMlFw
We will be delighted for you to join the largest theme community out there
Thank you, MB
Great job on theme. I’ve always been supporter of this them and continue to do so. Have you ever thought of expanding your theme template library? It’s lacking badly when compared to Jupiter themes library for people to download and install … https://artbees.net/themes/template/
Hello!
Yes, we expand it every update
Sorry though as your comment had to be flagged to remove the link to the other theme as it’s considered advertising for the other one.
But yes we expand our demo library constantly, we have 22 now and have another 15 in the works or so. In addition, our demos are more thought out, more finished would be a good way to describe them. They are all professionally designed by known designers, catered to a specific industry and setup all through our advanced options system. So a lot more goes into our demos than others, we prefer quality over quantity, yet at the same time we fully understand customers want a broader selection, for which we have in the works
Thanks
Hi, after installed, in apperance I got Fatal error: Call to undefined function wp_cache_debug() in /home4/wadi4m0acaec/public_html/wp-content/plugins/wp-super-cache/wp-cache.php on line 2764. Could you help me solve the problem? I already sent the ticket.
Hi there
Your support ticket was replied to several hours ago and the issue you experienced was related to a 3rd party plugin, as explained int he support ticket. Please check your email inbox for our reply
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
i liked the 4 version and its updates.. these latest 5 version is giving me loads of issues 
Hi there
We have thousands of Avada customers that have updated without any issues. Please check and make sure that you followed these update instructions carefully, this is very important to ensure you don’t experience any issues
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
If you need further assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Is there any testimonial page for customer? I want to use for e commerce..
Hello @Rakhmadadi.
We have a testimonial shortcode that you can use with our theme anywhere on product pages as well as any other post type, it can be viewed here : https://avada.theme-fusion.com/testimonials/
However WooCommerce has its own rating tab too for each product and a lot of other 3rd party add ons for reviews that you can use.
We will be delighted to welcome you in this Amazing community.
Thanks
Ammar
I just updated to Avada 5 and now my portfolio page does not show all the categories. I have it set to show several categories but it only shows the categories for the first 12 photos. The categories will pop up if I show more photos. How can I get all the categories to display?
Hello @ShadeRF
That simply means you are using Infinite Scroll as your pagination, please remove the infinite scroll as pagination. This can be done from Theme Options > Portfolio > Portfolio Pagination.
Also, portfolio categories will only appear for the posts that loads on front end, if you select a lower amount and not all post categories are covered in the no. of posts selected they wont simply appear.
If you need more assistance regarding this, please create a new ticket and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi there,
please can you give me some clarity on the new token process. I am very confused. When installing avada 5. Do I have to generate 1 token for my user account and use it for all the licenses I purchase, or for every license I purchase, do I generate a new token? Thanks Matt
Hello @Mattarboton.
You have to create a new token for each of your Avada purchase using the token registration system and use that unique token to register each license.
You can read all about it here : https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
If you need more info on this, please create a new ticket with us and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
