16523 comments found.
Hi, I’m using Fortuna, and I’m finding some issues while changing the Copyright text color. I’ve found (hopefully) the right section (Theme option – styling – footer) and I’m trying to change it. While the page loads, during the very first moment it seems to work, but after that it turns gray (i.e. the default color) again. Where am I wrong? Thank you!
Hi
I’m afraid we need to take a look at your website, to see what exactly causing it. We can’t find the solution when we don’t see it. So please open a ticket in the support desk and let our support staffs debug the issue on your website.
It may cause by a custom CSS or a third party plugin.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hello!
You guys aware of any issues with chrome app (android) that makes some element flickers after scrolling vertically? It’s not the whole site that flickers, it’s only some elements in a grid built with VC.
I tested native internet app and firefox app and this behavior doesn’t happen. So I guess chrome is the problem but I just want to be sure.
Jupiter 5.0.11 WP 4.5
Thanks!
Never mind I fixed it. As expected, it was a gpu chrome issue. Just had to add: -webkit-transform: translateZ(0); -moz-transform: translateZ(0); -ms-transform: translateZ(0); -o-transform: translateZ(0); transform: translateZ(0); -webkit-perspective: 1000; -moz-perspective: 1000; -ms-perspective: 1000; perspective: 1000;
To force the gpu rendering.
Thanks anyway!
Hi
Thanks for informing us, I believe it would be useful for other users of Jupiter also.
Regards
Hi,
We purchased this theme but the visual editor seems not working.. Isn’t it part of the theme’s package? we need to sort this out urgently since our website is in a mess!
Hi
Will you please update the theme to the latest version first, then remove the VC plugin and then navigate to Appearance -> Install Plugins and let the installer download and install the latest compatible version of Visual Composer (Artbees Modified Version) for you?
If the issue persists, please open a ticket in the support desk so our support staffs fix it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hi,
The editor is working now. But, we encounter another problem with the updated theme. The secondary navigation is not working.
Hi,
The editor is working now. But, we encounter another problem with the updated theme. The secondary navigation is not working.
Hi
Please open a ticket in the support desk and let our support staffs handle it for you. Thanks.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hi there,
I think my “WPBakery Visual Composer (Modified Version)” is expired. What to do? I can not make any changes to the website.
I’m working with version Jupiter Version: 4.0.6.1 Can i upload the new version documents via FTP?
Hi
The Artbees modified version of the VC plugin will not expire, it only needs to be the latest compatible version.
For you, since you are using an old version of Jupiter, I recommend you to update your theme to the latest current version first, then update VC plugin. But since updating from version 4.x to 5.x requires re-creation of the pages in some cases, you may want to keep your website using the latest legacy version of the theme, which is included in the downloaded package from ThemeForest (4.4.5).
Then you can freely update the VC and everything would work again.
Regards
Hi, I updated to the newest version of your theme, but it now creates many more image sizes which remain unused. How can I manage this?
Thank you for your time.
Kind regards
Hi
Actually, there is no way that WordPress recognize the place that the image would be used, so it creates all the images sizes when an image uploads. However, we are working to fix this issue, but it’s somehow needs more time to be resolved. Sorry for that.
Regards
I have a problem with the theme right after the cache is cleared in the browser. Then surfing through the site, everything works great, and it loads fast. But when the browser is cleared and people go to the website for the first time after the cleared cache, the home page doesn’t load (or at least most of it doesn’t load).
The header and footer load, as do bits and pieces of the website, but not the background images, nor the Google maps, for example, nor some of the icons.
But when I click on the home page again, it loads really fast, and everything works perfectly. But when the browser is cleared, I again can’t load the home page fully. Several of my clients have reported this as well.
I’ve spoken to my hosting company about this and have created two different tickets over a week and a half, but they can’t find a solution.
Also, when the background photo is trying to load, I noticed that when I click on “Inspect” in Firefox, it brings up:
I think it has something to do with the preloader, expect my preloader is off. Is there a way to make sure the entire website loads properly after the browser is cleared? Thanks.
Hi
I believe something is wrong in wp-content/uploads/mk_assets folder. Please make sure it has the sufficient permissions (755) including the files within.
Also, you may check the .htaccess rules to make sure it does not prohibit requesting the files inside that folder.
You may deactivate Intelligent Components Technology from Jupiter -> Theme Options -> Advanced and see if it helps.
If the issue persists, please open a ticket in the support desk so our support staffs debug the issue on your website.
https://artbees.net/themes/dashboard/new-ticket/Regards
Hi. i just followed the steps above, but I still have this problem. Although I did notice that it’s only a problem in Chrome and Firefox, but not necessarily IE.
Also, the site is also on Cloudflare, where they have minification of CSS and Java. Could the minification of these in the Jupter theme be conflicting with the minification of CSS and Java on Cloudflare? Thanks.
Hi
It could be yes, but to make sure, please open a ticket in the support desk and let the support staffs debug it for you. Thanks.
https://artbees.net/themes/dashboard/new-ticket/Regards
I’ve just updated Jupiter and I’m getting the following message displayed everywhere there’s a Widget – “Warning: Missing argument 4 for mk_filter_native_widgets() in citsolutions.edu.au/training/wp-content/themes/jupiter/framework/functions/widgets-filter.php on line 84” – The widgets are still being displayed but now accompanied by this message above them. Why is this message suddenly appearing?
Hi
It actually needs to be debugged on your website, so it would be great if you open a ticket in the support desk. However, I would suggest to navigate to that file and on line 84, replace this:
function mk_filter_native_widgets( $widget_output, $widget_type, $widget_id, $sidebar_id ) {with this
function mk_filter_native_widgets( $widget_output, $widget_type, $widget_id, $sidebar_id = '') {and see if it fixes.
However, this warning can be ignored, but better to be investigated on your website first.
https://artbees.net/themes/dashboard/new-ticket/Regards
I added a process builder to a website (https://klikku.nl/advies/). On the desktop it looks ok, but when on a tablet the icons in the steps are not in the middle. How to solve this issue?
Hi
I checked that page and it was working fine on my end, would you mind please open a ticket in the support desk for more investigations, if the issue persists?
https://artbees.net/themes/dashboard/new-ticket/Regards
Hi! I already bought your theme twice. Its great. I have a question. I have a hosting that allows to use my account with more than one domain, addon domain in the same hosting and same domain. I was wondering if i have to buy again the theme, or i can use the one that i am already using in that account. Thanks
Hi
Unfortunately, no, the registration only works with one domain. Actually, it doesn’t have any problem with unlimited sub-domains, but for addon domains, I recommend you to register your theme using the main domain, and do the setting with that domain and if you want to have multiple domains, then set your addon domains.
But one license, is only registering the theme for one domain.
Regards
Hi! So if i use in the main domain, i can use it in different website?
Hi
You can use it on an unlimited number of website, in one domain, they just have to be in one domain only. It is possible to do that via subdomains or folders.
Regards
How i can do this?
Hi
Just register the theme with the same API key for the main domain. That’s all.
Regards
Hi, do you know if Jupiter is compatible with the Event Espresso plugin?
Regards, Myra
Hi
Jupiter is fully compatible with the plugins listed on this page:
https://artbees.net/themes/docs/compatible-plugins-list/But for Event Espresso, as we have not tested this plugin, we are not aware if there is any incompatibility with the theme.
Regards
Hi
i interest buy this theme, i’m web developer, after i purchase, may i import your demo and add it on my subdomain site to serve for my my visitors as templates options for them to create a site with my service ? this mean i will buy more theme again when they interest
Hi
Yes, it’s just how the Jupiter works. You can start your design from scratch, or import any of the templates and change their contents.
Regards
Hello, Just quick one.. Is there a way I can customize the blog page to have a single post of 800px width centered without a sidebar? Like this website http://bit.ly/2bJImQ1
Thans for your response.
Regards,
Hi
Yes, you actually can. Just set the boxed layout from the page option and then change your main content width in the theme options to 800.
If for any reason this workaround is not suitable for you, just add a custom class to the page section container of the blog element and then assign the width using Custom CSS in Theme Options -> Advanced -> Custom CSS.
Regards
Hello. I can not run the plugin LayerSlider version 6.x with the theme “Jupiter”. I tried to adjust the advanced settings, but still doesn’t work. However, 5.x worked well.
The error message is:
Warning: DOMElement::hasAttribute() expects parameter 1 to be string, array given in localhost\site\wp-content\themes\Jupiter\framework\includes\phpquery\phpQuery.php on line 3748
Thanks in advance!
Hi
Please only use the Layer Slider plugin from the theme package. They are free of charge and compatible with the theme. Each time and update releases, we check for the incompatibility and include the latest compatible version with our theme release.
Regards
But I bought it because the version 6 has many improvements. For example, the possibility of using a static layer through all slides.
When you estimate that you will update your theme to make it compatible with this version of LayerSlider?
Hi
I asked the development team and they told me they will include it on the next release of Jupiter. It would be 2 or 3 days from now.
Regards
Hello, I have a three column section ( https://klikku.nl/zakelijk/bedrijfsrechtbijstand/ ) using the custom boxes. Some content is more so in certain boxes than others. Leaving an unbalanced appearance. Is there a class I can apply to equal the top and bottom edges?
Thanks in advance!
Hi
There is an option in the theme, for the Row elements named Equal Columns. Certainly, each column is inside a row, so if you enable this option for the parent row of that 3 columns, you can get the equal height and desired look.
Regards
Thanks! This looks much better. But now I want to get the call-to-action buttons aligned equal. How do I do this for example this page—> https://klikku.nl/zakelijk/vrachtautoverzekering/ ?
Furthermore the column in the row beneath the first row is directly against the first row. How do I get some space between these two rows?
Thans in advance!
Hi
Please add a custom Class to the button and then add this to Theme Options -> Advanced -> Custom CSS and see if that helps:
.custom_class { position: absolute; bottom: 0; text-align: center; width: 100%; left: 0;}For more assistance, please open a ticket in the support desk.
https://artbees.net/themes/dashboard/new-ticket/Regards
Thanks, but what exactly do I fill in to the button by ‘Extra Class Name’? Is this .custom_class or Custom Class?
Hi
The whole thing is to be able to apply some custom CSS to the button element, so you add a custom class to the button and then define the rules in that class in the Custom CSS of the theme options. So, for example, you add the “custom_class” to the Extra Class Name and define the above code in the Theme Options -> Advanced -> Custom CSS.
Regards
Hello, I added custom-class to the Extra Class Name in the button and defined the CSS code in Theme Options -> Advanced -> Custom CSS. But unfortunately nothing happens to the button. Did I made a mistake?
Hi
Unfortunately, the former page is not available anymore on your website so can’t see what’s going on there, it would be great if you open a ticket in the support desk and let our support staffs fix it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
I tried to open a support ticket, but when I click the ‘Submit’ button nothing happens. What’s wrong?
That’s strange. May I ask you to try that with another browser?
I tried it in Chrome and Firefox and on both browsers it doesn’t work.
Hi
May I ask you to contact alex@artbees.net and ask him to follow your request? This issue must not exist, and he will help you get through that.
Regards
Is this theme compatible with Massive Addons for Visual Composer yet?
Hi
Unfortunately, not yet.
Regards
Please resolve these issues for maximum compatibility! Maximum Execution Time: 30 seconds, max_execution_time should be at least 60 seconds.
The portfolio don’t work… the visual editor don’t work… http://www.dipixel.es/portfolio-diseno-web-barcelona/
Hi
If I see that correctly, you are using the Post Grid element instead of the Portfolio. Why is that?
If you think the visual editor is not working, please do troubleshooting steps from the link below and if the issue persists, just open a ticket in the support desk and let our developers handle it for you.
https://artbees.net/themes/faq/troubleshoot-a-theme-issue/ https://artbees.net/themes/dashboard/new-ticket/Regards
I need to hide/remove the ”?” icon on the FAQ sections. I’ve tried the css below (It hides it on size 1170px and higher, but still shows the icon on smaller devices):
.mk-toggle.fancy-style .mk-toggle-title i { display: none !important; }
I’ve also tried tried adding the @media and sizes with no success. Please advise.
Hi
I checked your code here at our demo page:
http://demos.artbees.net/jupiter5/shortcodes/faq/and it was working fine. Maybe something is wrong in your Custom CSS option. If you please open a ticket in the support desk, our support staffs will fix it for you.
https://artbees.net/themes/dashboard/new-ticket/Regards
Can you give me a hand with the product image sizes please? I’ve left the product loop at 550×550 as suggested but the main product image looks out-of-focus and pretty horrible on a retina screen. I’ve tried uploading at double size but this seems to cause issues with the small product image when looking at all products.
Hi
Actually, the best advice is only possible when seeing the situation, for this one, I recommend you double size the image at product loop or change the image to be a custom size from Jupiter -> Image Sizes and see if the issue persists.
It would be great if you just open a ticket in the support desk and let our support staffs look at it closer.
https://artbees.net/themes/dashboard/new-ticket/Regards
will do, thank you
Your welcome 
Bug report with Gravity Forms:
When sending a form with an attachment in gravity forms using Jupiter (without any plugins except gravity forms), the attachment can’t be openend. The url gives a 503.
My hoster, Savvii, found out that this is the issue:
The theme file /framework/functions/dynamic-styles.php (line: 1751), contains the following code:
// minify html
$output = $this->minify_html($output);
The carriage return characters aren’t send with the minified version created on the code quoted before. This creates a 503 error (Content-Length header).
Hi
Will you please deactivate the minification in Jupiter -> Theme Options -> Advanced and see if the issue persists?
If you experienced issues with Gravity Forms we would be happy to help you in the Support Desk:
https://artbees.net/themes/dashboard/new-ticket/Regards
Hi, I disabled the ‘Intelligent Components Technology’. That fixes it.
But it shouldn’t be an issue. I don’t want all the assets to be served when not needed. Any idea if this can be fixed?
I can’t access the support desk for reporting this bug, since my license is to old.
Hi
Actually, it’s not a bug, since we didn’t have any similar issue, so it needs to be investigated on your website, and without a login credential we can’t tell you exactly what is causing it.
But you may follow the troubleshooting steps from here and see if you can detect the issue is happening on which step, that would be great.
https://artbees.net/themes/faq/troubleshoot-a-theme-issue/Regards
Already went through all the troubleshoot things; but the only things which fixes the issue is the ‘Intelligent Components Technology’ toggle.
Also on our develop site at another host the same issue appears.
Hi
It’s great to know that the solution is found, but for further investigations, please open a ticket in the support desk and let our support staffs check your backend and files.
https://artbees.net/themes/dashboard/new-ticket/Regards
