13531 comments found.
curriculum details not updating in both backend and database table .so please check and reply back
Hi rapposol,
Please make sure you are using the latest version of the theme and those LearnPress add-ons. If you still have any trouble with those data, please send a request to candy@thimpress.com with subject “rapposol – Eduma Support” so I can carefully check your system.
Hello,
It is more than 4 days now and still no answer. Can anyone come back to me please?
Regards,
Sorry about that. I see your home page is using SiteOrigin page builder, but you want to edit this page with Visual Composer. I recommend using just one page builder plugin. Can you tell me your decision so I can suggest a better solution?
Which page builder would you recommend me to use in the future? I don’t want to get issues with future theme updates and so. What would you recommend and what are the cons of it? thanks in advance
I recommend using SiteOrigin Page Builder.
Hello, I am no longer able to edit any page, they open misconfigured and “page builder” disappeared from the edit screen. How do I go back to him?
Look: http://imgur.com/a/IyXEO
Hi moxasol,
Seem you deactivate the page builder plugin. Can you please check it again? Please go to menu Plugins / All plugins and check for SiteOrigin Page Builder or Visual Compser. Give it a try and let me know.
It is installed correctly. Already deactivated and activated again. The general panel settings are bad, the own settings of the plugin are not showing up right, as the image below
http://imgur.com/a/Jfm1nHi moxasol,
Sorry to hear that. Can you give me your WP admin access to candy@thimpress.com with subject “moxasol – Eduma Support” so I can check your system?
It’s okay now. The conflict came out due to an old plugins. I temporary deactivate it and will send you the update asap.
hi Ken Just sent you an email
I am checking.
Can you check your email and also give me an update please
Hi, ThimPress,
Can you please update your demo with new learnpress version 2 ?
Thanks
Regards,
Can you fix the bug concerning Learnpress Explanations for all questions who does not appear ?
I will be more grateful if you give me some screenshots about the issue.
I made some tests and it’s still fine.
Hi Ken, I’ve sent you an email with the issues I am having. Please check them, subject: Corrections
I will check it shortly.
hi Ken, Hope you are doing great. I just uploaded the thrive themes plugin and i think there is some conflict with the theme code which is preventing me from accesing the pop up builder. Here is the link to it: https://thrivethemes.com/tkb_item/jquery-conflicts-quick-fix/
Could you please just check it and let me know if this really is the problem or there may be some other problem that is preventing me from accesign the pop up builder.
Thanks a lot.
Hi abhyank27,
Can you give me your WP admin access to candy@thimpress.com with subject “abhyank27 – Eduma Support”.
I missed this request, so sorry 
hi hen,how are you? please check mail.
Too busy this time, Eduma and LearnPress have some big updates 
. But so much happy.
I will check your request soon. Thank you for the patience.
please provide the css so that I can remove the header image in only the pages I want to thanks.
ken please provide CSS
Hi swajaya,
Step 1: detect the page ID. Assume it’s 123.
Step 2: please go to menu Appearance / Customize / Custom CSS then add this code:
.page-id-123 .top_site_main {
display: none;
}
Step 3: save those changes – clear the browser cache and view the page.
thanks where can I find the Page ID and also do I have to add this separately for each page I want to remove?
Just edit a page and you will see the id like this: http://prnt.sc/d4ihxj
Hello Ken, I have some questions: 1.My video is not showing, 2.Where is Commission add-on? 3.Can My Customization be completed today?
Hi Simon,
Please give me some more time to check those things. About the commission add-on, it’s not compatible with the new LearnPress 2.0 yet. Our developers are trying hard to make it done soon.
OK Ken, I know you’re too busy, so if you have time, help my website thanks !
All my questions are email to you
All the enrolled courses disappeared, all finished courses disappeared, all certificates in the account disapeared
those are gone with the theme update
Restored through backup but the update have problems
I have checked your site and you are still using LearnPress 1.x system. It’s okay and there will be nothing wrong with the newest theme (the update created a branch for LearnPress 2.0 and it’s not do anything else with LearnPress 1.x)
Tu Nguyen is checking your site now. Please wait. Don’t worry much, we will make sure everything okay.
Thanks I also sent you a customization request along with a list of errors through email can you guys check it. I also read that the new version allow users to update their information from their account I would like to get that. thanks again
The team is so busy this time so any customization request will be pending for a while. But we will try to get back to those things shortly.
And yes, LP profile is improved. And so much more
I only need a tab for single course page. I have sent you that more than a week now.
thanks ken
I am going to check the request again.
Hello Ken I just updated learnpress plugin and my lp profile page disappeared, my social links in user profile disappeared. I also sent you a list of things to be done on the webesite and errors need to be fixed till now I did not see any of your developers logged in my website
Hi Trainer_educator,
Please update to the latest version of the theme which is fully compatible with LearnPress 2.0 system. You can find update instruction here https://thimpress.com/knowledge-base/update-theme/
I did and that what happened I had to restore my website through a backup
I see that. Sorry for those inconvenience. Tu Nguyen found out the issue and he gonna fix it soon. Please wait for a while.
Hi
How I can translate emails that users receive when registering, buying a course, at the end of a course…??
Hi esferaelearning,
Please go to menu Settings / LearnPress / Emails and you will see . And I recommend updating to the latest version of the theme and LearnPress add-ons. We have some improvements for the email settings too.
Did you personally did the testing? ... now learnpress programs are not even able to pay all information has gone…
the shopping cart I had on the top menu has gone. and no programs are able now to add to the cart!!!
I was expecting a more professional accurate assistant
//
Past issue (yesterday comment)
LP Checkout : FATAL ERROR CHECK OUT 
clients cant check out The learn press has a fatal error and it doesnt let clients to move into the check out on the programs.. this is what it shows.
...domain.com/lp-checkout-2/ *Fatal error: Can’t use method return value in write context in /home/..../public_html/wp-content/plugins/learnpress/inc/class-lp-checkout.php on line 270
The way it was a day before the mess with the update plugin… was they both were in same shoping cart, so it works perfectly when people checout either product or programs they all works together perfectly.. now it is a lp-cart and cart.. lp-cart is not working.. how to combine both how I had it a day before yesterday.. Asap help it is a must to have this fully functioning correctly.
The error came out due to your PHP version but I fixed.
I am going to check your payment system again.
I have read and some other user has experienced the same issue, please do the proper testing so you will understand better what is missing. it is not an error on payment just that has gone the payment from programs… gone completely.. also the shopping cart from the top menu has gone.. we need it back.
I truly expect this is resolve today in order to keep business this site is very importnat and we use Eduma team to be part of it. Dont let us down. thank you very much
for you to know,: lp profile page disappeared, my social links in user profile disappeared, enrolled courses disappeared… programs details disappeared and programs cost and payments disappeared as well.
Any news? I’m eating my nails with this stress
Hi Maytar,
I completely understand this situation. It’s urgent and I and a senior developer are still checking your site now.
any news?
Thank you Ken for making your staff to fix this. let me know whenever is fully working and tested. thanks
Can you please have someone answer my support question on your support site. its been six days and still no answer.
Hi swaggs,
There is a support ticket from you and a supporter replied 4 days ago. I has just told him check your request again. Sorry for any inconvenience you had.
How can i change the time format to 24HRS for events and can you please provide DE.pot Thanks
Hi Naxaf,
Right now we don’t have the DE.pot yet. But it’s easy to use Loco Translate plugin for the translation. https://thimpress.com/knowledge-base/loco-translate-guide/
About the time format, please go to menu Settings / General / Time Format. Try and let me know
Thanks Ken, i know how to change the time format in WordPress but your event plugin doesnt seem to follow it, I have changed the widget and archive files to display H:i manually but the single event page still showing AM, PM thing. Here is the link http://museumsdorf-glashuette.de/ Its very important for my client. Please help. And a suggestion.. several events have no end time so there should be an option for all day event instead of forcing to give end time.
Hi Naxaf,
Please give me your WP admin access to candy@thimpress.com with subject “Naxaf – Eduma Support” so I can take a look at your system. Will make sure the event date/time works well as you expected.
Hello. I updated some plugins in the administration of the site and there were several errons on the page. For example. When selecting a course the following error appears: Fatal error: Call to undefined function learn_press_get_course_rate() in /var/www/vhosts/mgsegurancadotrabalho.com.br/httpdocs/portal/wp-content/themes/eduma/inc/learnpress-v1-functions.php on line 279
also there is an error in the layout of the home page
Hi fabiomaster,
Please update to the latest version of the theme and those LearnPress add-ons. https://thimpress.com/knowledge-base/update-theme/
Try and let me know. If you still have any issue with those things, please send a request to candy@thimpress.com with subject “fabiomaster – Eduma Support”.
Hi, In individual course page,getting few issues: 1.Date is not showing 2.Benefits tab not working Please check this ,let me know as soon as possible
http://www.midaslearning.com/courses/ux-demystified/Hi aadwika,
Do you make some changes with the course templates? I see some custom tabs?
the tabs under course page are not working, and there are no timely response on this!!
not changed i=anything in codingbut the title of pages
Not able to search for Tabs under courses – Agenda, Curriculum, Benefits, FAQs… not able to search for Benefits, FAQs
we are not able to find and edit these tabs in admin mode.
Hi aadwika,
Can you give me your WordPress admin access to candy@thimpress.com with subject “aadwika – Eduma Support” so I can check your system first?
I am unable to update the theme from Evanto Toolkit. the process is not getting complete. What should I do ? I also need Content Drip Plugin.
Hi alkhzrainstitute,
Sorry to hear that. Can you try the another method, uploading theme folder (eduma) into wp-content/themes/ by FTP?
In this case, please give me your WP admin access and FTP access to candy@thimpress.com with subject “alkhzrainstitute – Eduma Support”. Sorry for the delay due to the weekend too
Hi there I noticed that the membership blocks are not appearing anymore?
Seem you are using the old memberships add-on (this one for LearnPress 1.x).
I will check your site soon. Please give me some more time.
Thanks for the quick fix. It works well now, the only problem is my pages are to wide (you have to scroll horizontally). Could you guide me how to fix that? Can you also help me the other issues I am having (please check your email).thanks
Your request is processed. Will get back to you soon.
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