Hi,

I think your server settings did not meet with the theme’s requirements. Please see the theme requirements here in the theme documentation: http://newsmartwave.net/wordpress/porto/documentation/#install

If your issue will not solve then please contact us through our support system so we will solve this for you.

Thanks

My Server Is perfect with Theme Installed Requirement . But Don’t install “Install Demos” I try many more Times. Please Help me. It’s Urgent.

Can you please contact us through our support system with your site details so we will install the demo for you. Please also tell us which demo do you like to install in your site.
http://smartwavethemes.net/support/

Thanks

Thanks for the suggestion.

Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

You can change the color of the header and sticky header from Appearance >> Theme Options >> Skin >> Header. Here you can find all the header color options.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired.According to Envato support policy, re-newing support is required for further support. Thanks for your understand.

Thanks have a great day

Hello,

Thank you for your interest in Porto. Yes we are using A2 Hosting and for 1000 products your turbo account would be sufficient, we cant estimate nodes as it has various factors to consider. But looks like you will be all good to go (600000 inodes are enough).

You can also re-confirm this from A2 Hosting. Products are basically just database entries.

Thank you

Hi,

No there is no need to use the custom CSS for header background. Please go to Appearance >> Theme Options >> Skin >> Header. Here you find the Header background image option to upload the image.
http://prntscr.com/d4hi2j

If you will not able to do that then please contact us through our support system we will do it for you.

Thanks

Hi,

Yes, you can change the layout of the product page from Appearance >> Theme Options >> Woocommerce >> Single Product. Here you can find all the layout options of the single product pages.
http://prntscr.com/d4hh4a

Thanks

Hi,

First of all thanks for using the Porto theme.

You can disable all of the products options from Appearance >> Theme Options >> Woocommerce >> Catalog Mode Enable the catalog mode and then you will find all the options below.
http://prntscr.com/d4xqqe

Thanks

Hello Sir, Thanks for the quick replies. Can you please tell me how to edit the individual product page? There are some sections in the product page that i want to remove like the “FEATURED” products on the right hand right. Please help me to achieve that. Waiting for your reply. Thanks

HI,

I thiknk you are talkin about the right sidebar where the featured products widget has been added. You can remve it or changed it from Appearance >> Widgets >> Woo Product Sidebar.

If you want to change the layout of the signle product page then you can change it from Appearance >> Theme options >> Woocommerce >> Single Product

Thanks

Hi,

You can remove the contact section from Theme Options >> Header >> Contact Info and to remove the mini cart from Theme Options >> Header >> Mini Cart >> Disable it.

Then to change the position of the search bar please use this custom CSS in Appearance >> Theme Options >> Skin >> Custom CS section:

.searchform-popup { float: right !important; }

Thanks

Hi,

Can you please contact us through our support system so we will check the issue in your site then we will solve it for you and give you the solution for this issue. I think your server requirements did not meet with the theme requirements.
http://newsmartwave.net/wordpress/porto/documentation/#install
Thanks

Hi, Please contact us with the account you have purchased our theme also please properly explain the issue you are facing. Thanks

Hi,

As we have checked “Reset All” in theme options is workign fine at our end, Can you please contact us through our support system, So we can check and solve this issue for you.
Thanks

Hi

Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension can you contact us through Ticket via Support System
Thanks

Hi, I will not have to pay any extra support. The question is that the topic is not correct righted. When loading mobile version of the background picture and it has. It slows the page.

Take the update, let the background when the resolution less than 650px width.

Hi,

According to Envato support policy, re-newing support is required for further support.

If your site is slow then please read and follow the instruction given in the documentation here about speed up your site:
http://newsmartwave.net/wordpress/porto/documentation/#speedup

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

After manually crop images then you have to disable the Woocommerce product image settings from the Woocommerce and then when you are using the cropped image for your product then it will show same cropped images as you did.

Thanks

Hello again, can you let me know specifically how to disable the woocommerce product image settings? no matter what I change, the theme seems to show a different thumbnail than the ones I have cropped. Is there anyway that the theme could use an image style, for example crop an image at a certain image dimension/ image style, and the them uses this style automatically? At the moment the image on the main product page has dimensions which are not listed anywhere 336×336 from an image 600×600. if you could assist me that would be great

Hi,

Can you please contact us through your theme purchased account. So we will continue to give you support. We only give our dedicated support to the theme purchased customers. If you have purchased the theme then please contact us through our support system so we will check your issue and solve it for you.

Thanks for your time.
Have a nice day

Hi,

Sorry to say that you can not remove the image transition effect from the product images. There is no option in the theme to remove the effect.

Thanks

Problem with Wooevent plugin. Transition effect dasnt work and no images.

Hi,

We have not tested this paid plugin yet with our theme and its not possible to guarantee 3rd party plugins for us. And sorry to say that we will only give our dedicated support to the theme related issues not the 3rd party plugin issues. Please contact the plugin author for the plugin support they will give you the better solution and guide you.

Thanks for understanding

Hi,

Yes, Our theme is fully compatible with php version 7.0.

Thanks

Hi,

I hope you are doing well. Just saw that you have left the 1 star for the Porto theme. Can you please change it to 5 stars because you have got the best and fast support every time when you face any issue on your site. Actually, We are experiencing higher than normal Tickets/comments volume and apologize for any inconvenience.

We have already told you that our latest Porto 3.6 version is compatible with Woocommerce 3.0.3 version and we are working on the theme update and will make the compatible with 3.0.4 version of Woocommerce. And for the wishlist bug, we have checked the theme already but did not find any issue in the theme that is why we have asked for the site URL and contact us through our support system, without debugging your site How could we tell you the solution to the issue? I hope you can understand it and change this 1 star rating to 5 stars. We are willing to help you and requires your cooperation.

Thanks Have a great day:)

Hi,

I think you have not purchased the theme or Can you please contact us through your theme purchased account so we will move forward to give you our dedicated support.

Thanks

Hi,

First of all thanks to purchase the Porto theme.

You can change the Primary Color from Appearance >> Theme Options >> Skin Here you can find all the color options.

If you color will not change then I think that it’s the permission issue. Your server did not give permission to add / save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file into your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

Thanks

Hi,

Please use this custom CSS code and paste into Appearance >> Theme Options >> Skin >> Custom CSS section:
” #main-toggle-menu.show-always .menu-title { background: #303030; } ”

Thanks

I do what you had told me but the bg-color of “All Departments” button doesn’t change ://

Hi,

Please contact us through our support system, So we can check and solve this issue for you.
Thanks

Hi,

Please make sure that you have updated all the plugins as well. If all updated then please contact us through our support system with your site details so we will check the issue and solve it for you. I think it’s your cache or minify issue.

Thanks

Yes, we are already working on it.

Thanks and must appreciate your patience.

any news? we really need this

Sorry, no not yet. We are working on it and will solve this issue in next theme update release. So please wait for the next update.

Thanks and must appreciate your patience.