39363 comments found.
Hello ThemeFusion. I have a suggestion: Add a contact/enquiry button next to the Addtocart in product page with enable/disable function on back panel. Clicking on the button will display a lightbox with a contact-form-7 form. I’ve used a plugin for that here http://www.ecotec-uy.com/catalogo/galcon-9001-bt/, but I’d rather have it as a built-in feature. Thanks!
Hello @el_gery
Thank you for your suggestion, we are always listening to our customers for feature requests and feedback, we will also very much appreciate if you can please send this to our email address at support@theme-fusion.com as a suggestion request too please 
Thanks for choosing Avada.
Ammar
Hi!
I have not been asking for help, as I know how to use the theme. But I have one problem. With facebook like box. The plugin included in the theme, does not work, and when I add other working facebook box plugins, like https://pl.wordpress.org/plugins/cardoza-facebook-like-box/screenshots/ or other, the facebook box just does not show up. We want it to show up in the footer widget, but it just does not appear. with some plugins when I hoover over the area where the box should appear, it behaves as if there was something, but it is not visible. What to do? Thanks team! here is our website http://www.higiena-jawor.pl/Hello @higiena.
You are on a very older version of theme that is 3.8.6.1 and there was a JS change in core WordPress that broke a number of JS related features and elements in theme, i can see the same error in console for you right now. We will need to update to our latest version 5.0.4 in this case please.
When it comes to updating your theme please be sure to follow these update instructions carefully to ensure that you do not experience any issues
Always check our important update information before you update:
http://theme-fusion.com/avada-doc/install-update/important-update-information/Requirements for Avada:
https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/How to update your theme to the latest version of Avada:
http://theme-fusion.com/avada-doc/install-update/how-to-update-theme/Make sure you also update our included plugins:
http://theme-fusion.com/avada-doc/install-update/plugin-installation/Apply theme fixes using the patcher tool:
https://theme-fusion.com/avada-doc/install-update/avada-patcher/Register your purchase via a Token Key:
https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/If you still have the issue, please do open a new ticket and we will look into this for you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi Ammar
Thank you for your kind and informative letter. I have updated my theme to the new version, and remove the previous Avada version from the serwer. However, the site looks bad now, I think it is due to the new Fusion builder not updated yet. I try to add the theme purchase number into the product registration field on my website ( i am adding the purchase code, but I keep getting the note “Invalid token, or corresponding Envato account does not have Avada purchased.”
which is not correct, as I have bought the theme, and adding the token
What may be done? Thank you Martyna
Hello!
The token is not needed for Fusion Builder.
Just to go Avada > Plugins and update Fusion Core plugin first (if it’s not already), then activate and install Fusion Builder.
The token key is only required for Layer Slider, Revolution Slider and Avada demos. For which you can get by following this help file: https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Hello
Thank you, I did what you said, updated the Fusion builder, and the website works well. I just have two questions: How to remove the horizontal line from the navigation element (there is one about the currently open pag, small line in colour), how to remove the line above the upper navigation, with contact details, on our website it is blue, the the third question: on our home page there is a line of text just below the slider. Which is in different font than the rest of the site. The site uses Arial. How to change the font of this line? (it relates to all this kind of line across the site)
Many thanks Martyna
Hello!
Awesome, glad to hear it!
Hmm we’d need to see your site to know the exact areas you are talking about. Can you submit a ticket for us at our support center, one of our team members will gladly help you out
Click Here To Create An Account & Get Avada Support
Thank you!
Hey
I will, Thank you By the way, the new version of Avada is totally awesome.
Martyna
Hey Martyna.
We will double you on that for sure, and more awesome things are coming up soon as well
Thanks for being an Awesome Customer!
Ammar
My friends
I have updated the theme. It is really amazing. However, I have a few minor problems.
The type of fonts. I set up the general forn, for body as Arial, but some parts remain in Times new Roman, like H Titles, like descriptions below icons of persons, etc http://www.higiena-jawor.pl/ http://www.higiena-jawor.pl/nasz-zespol/How to change the Times New Roman fonts to Arial?
Thank you
Martyna
Hello!
That could be a different font setting, each type of heading it tied to a different heading size, so check the typography options in theme options > typography > headings to see.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
Hey
Yes, it solved the issue
Thanks a lot
M.
You are most welcome Sorry for the delay, our author team account only sees newer replies here and I was on vacation for a few days.
Glad it’s resolved!
Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
The Avada Options Network
The Fusion Builder
Our Professionally Designed Demos
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Fusion Builder Elements Overview
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WooCommerce Design Integration & Demos
bbPress Design Integration & Demo
Events Calendar Design Integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
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Hi, I have a question that I cannot hide fusion slider on mobile mode…..your knowledge base lack of this topics
can you point me to the right dierction? my avada is 3.9.2
Hello!
Currently there is not an option to hide the slider on mobile, unless you are on Avada 5.0+ and use our new visibility system: https://avada.theme-fusion.com/mobile-visibility-system/
Instead, what you can do is simply set a fallback image on that page that you are using. Edit the page, and look in the fusion page options area, there is a fallback image field, insert an image and it will show on mobile instead of the slider.
If you wish to hide it all, you can update to v5 and use the new visibility system, just make sure to read these important notes: http://theme-fusion.com/avada-doc/install-update/important-update-information/
Or it cna be done through custom css. Signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
Feature Requested & Delivered – I had asked for a search feature for the Font Awesome icons and I now see it in Avada 5.x Thank you!!
You are most welcome We hear and listen! We can’t almost promise a timeline, but we keep track of it all and work it in as soon as we can. Glad you like it!
hi im getting an error:
Uncaught Error: Syntax error, unrecognized expression: [href=#]
Why is this?
Hi there
That is a JS error and if you are getting that it will be more than likely that you are still running Avada 4.0 or lower. I will suggest that you check your installation and update to the latest version to ensure that you are up to date and compliant. Right now the latest version of Avada is version 5.0.4
When it comes to updating please make sure that you follow these update instructions carefully and you will be fine
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
Token Key -> http://bit.ly/1GrzAgY
if you need any further assistance or have a question please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Would be great to have a conference demo:)
Hi there
Our team is working on new demos all the time and are open to suggestions for new demos. I suggest that you send your feature request to -> support@theme-fusion.com and title the email > ‘Demo Request’
if you need any further assistance or have a question please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hey,
is there something like an “up arrow” also for my mobile site? Cannot find the settings for it.
Thanks a lot for your help!
Hello!
Yes the “To Top” arrow (which is what we call it) can be enabled for desktop and mobile. Go to theme options > advanced > theme features to find it here: http://d.pr/i/1tnj2I
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Website crashed after Update
from 3.9.3 >> 4.3This is how our website looked before: http://webcache.googleusercontent.com/search?q=cache:tbV7JHy38BkJ:geburtstagseinladung-paradies.de/magazin/+&cd=1&hl=de&ct=clnk&gl=de&client=firefox-b
This is how it looks now:
http://geburtstagseinladung-paradies.de/magazin/
Please advice how to fix that
Hi there
Firstly, there is no Avada version 4.3 – Right now we are at Avada 5.0.3. Avada 4.0.3 was released back in June 2016. The 4 series incremental updates where -> 4.0 / 4.0.1 / 4.0.2 / 4.0.3
Every couple of months you do the same thing here and elsewhere, with no reason other than to create false statements and negativity. We have repeatedly asked you to create a support ticket if you need assistance, but each time you have refused to do so.
With that said, as with each reply we have provided regarding this, we have stated very clearly that the update instructions need to be followed carefully
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
Token Key -> http://bit.ly/1GrzAgY
Since Avada 4.0 all patches that are released need to be applied as well, as per the instructions above
One clear observation from your site -> http://geburtstagseinladung-paradies.de/magazin/ – is the line height issue as seen here -> http://d.pr/i/95uQ
The H2 line height is not set correctly, it is missing px -> http://d.pr/i/Fuhi – and should be 27px :: Not 27
Please create a support ticket using the ink below and our team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
Quote from YOURSELF
In addition, if you are on an older version of Avada (pre 4.0) we do recommend that you first update to Avada 4.0+, then to 5.0. You can download Avada 4.0.3 by visiting this link in our community forum. This step is not required, but recommended.
You can find it here:
https://theme-fusion.com/avada-doc/install-update/important-update-information/We followed exactly your instructions and documented every single step by screencast. Do you prefer that we publish the screencast here?
Please advice how to fix the website which looks quite damaged after the update
You do (!!!!) give other people support here in the comments. So please dont tell us that you dont support here.And by the way: Why does your Update infects the styling anyway???? We run a child-theme and if Avada was coded correct, things like this should not happen at all.
This is getting tiring, why will you not open a support ticket?
As we have explained many times before, any support given here in comments is because it is minor and something we can quickly answer.
Your situation is not, there is something that was not followed, a corrupt update, or you are maybe using a child theme, or it could be any other number of things but the bottom line is we know that it works, more than half of our user base is on v5+ and if there is something wrong with you updating to it, we need to be able to diagnose it first hand and login.
This is why we need have hands on support, we can get login info, diagnose the situation, troubleshoot it, see it first hand and actually offer you a solution. Is that not what you want?
That is common for every author here, and you can clearly see this on our support tab: https://themeforest.net/item/avada-responsive-multipurpose-theme/2833226/support ... specifically the parts in red: http://d.pr/i/sdUx
If you have an issue with that, please take it up with Envato.
If you would like us to help you figure out what went wrong, we will gladly do so through a ticket. And I can 100% guarantee that there is a logical explanation to this situation and we will be most thrilled to explain it to you through the ticket, and will even come back here and update this comment so the rest of the public can read it.
We cannot troubleshoot this type of issue here, it is not something we can do. It requires your login information and time for us to troubleshoot first hand.
Best to you
Update deletes scale unit “px” from CSS
Hi you said that we forgot to put a scale unit “px” behind the value??The H2 line height is not set correctly, it is missing px -> http://d.pr/i/Fuhi – and should be 27px :: Not 27” The truth is that it was correct before the update You can see it yery clearly in the google cache: http://webcache.googleusercontent.com/search?q=cache:tbV7JHy38BkJ:geburtstagseinladung-paradies.de/magazin/+&cd=1&hl=de&ct=clnk&gl=de&client=firefox-b
And here is the screenshot for users who dont now how to get access to the CSS over Google-Cache
https://drive.google.com/open?id=0BzF3a9LXV99JVFhENWdUd1VXc1EPlease stop to blame others for your errors!!!
As we have mentioned several times now, our team will gladly help you out and show you what is going on. to do that, we need you to post a support ticket where we can get your site URL, and login to troubleshoot the issue. Go to our site and follow these steps to submit a ticket: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
Please listen to our advice and submit a ticket and all this can be resolved, instead of this back and forth that does nobody any good
Submit a ticket, get the issues looked at and resolved.
Everyone is happy.
Screencast as a proof
Here is the screencast that shows the state of our website after the update. WITHOUT ANY CUSTOM CSS.
https://drive.google.com/open?id=0BzF3a9LXV99Jd2pZQ0J3M1J3Z3MThis is how our website looked before:
https://drive.google.com/open?id=0BzF3a9LXV99JMkFMY3dGZF96OEEBefore Update: Flawless
After Update: a mess
That proofs exactly that these issues (lost social-media-icons / crazy paddings & margins) does not have anything to do with our CSS
Please advice how to fix that!!!!!
Please read our replies. If you want help, you can get it!
As we have mentioned several times now, our team will gladly help you out and show you what is going on. to do that, we need you to post a support ticket where we can get your site URL, and login to troubleshoot the issue. Go to our site and follow these steps to submit a ticket: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
How else can we fix it if you will not allow us to fix it and look at it? More than half of our user base is already on and enjoying Avada 5.0.
For us to help you, you need to allow us to look at your site, login and see what is going on.
Please read that over several times ^^
As we have mentioned several times now, our team will gladly help you out and show you what is going on. to do that, we need you to post a support ticket where we can get your site URL, and login to troubleshoot the issue. Go to our site and follow these steps to submit a ticket: https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/
When will you implement smart sticky menu and sidebar like publisher theme or sahifa theme ?
Hi there
Can I suggest that you send your feature request to -> support@theme-fusion.com and title the email > ‘Feature Request’
if you need any further assistance or have a question please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Can we amend or remove the copyright sentence at the footer?
Hello @Dinoslonginos
Yes you can indeed, please go to Theme Options > Footer > Footer Content and you should be able to change it from there.
Screenshot : http://prntscr.com/d74nrt
Thanks
Ammar
Hi there,
How do I center de post title from blog posts. I can’t find the setting. Only to above, below or disable.
Thx.
M.
Hello @Smartcel.
You will have to use custom CSS for that actually as the titles are always assigned to the left side.
Try this code please.
.single-post .entry-title{text-align: center !important;}
However in order to get further precise assistance please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello Support,
Pre-sale questions here,
1. I like your cafe/restaurant demo, however is it possible to change the header? Right now its on the left side.
2. Is it possible to have other elements on the homepage such as: recent posts, chef recommendation (part of menu), gallery, testimonial?
3. Top bar available with social media icons?
Hello @Chino75
1. Yes it is definitely possible and the position can certainly be changed from Theme Options > Header > Header Content
Screenshot : http://prntscr.com/d74g4x
2. All of our Fusion Elements can be used on any of the page, We have a number of elements that you can choose from and they are listed here : https://theme-fusion.com/fb-doc/elements/fusion-builder-elements-list/
3. Its not available in the side header, in side header the social media icons come up below the menu however top bar is definitely available in our other header versions, we have 7 header versions you can choose from
We will be delighted to welcome you in this Amazing Community.
Thanks
Ammar
Thanks for your quick response,
Im very new to Avada.
3. What i meant was to have top bar and social media icons using top header position. You already mentioned in number 1 that i can change the header position.
Basically food/drink menu on your demo is built by Fusion builder itself, it does not use traditional food menu items like any other traditional restaurant theme right?
Hmm I’m not sure I understand the question as you put it, however certain header layouts can take social icons in the top bar, you can view them here: https://avada.theme-fusion.com/headers-features/
For example, view the header layouts there like these: http://d.pr/i/3Kdj
Forget the header question, its clear for me.
Let me simplify the question about food/drink menu on your Cafe demo https://avada.theme-fusion.com/cafe/
How do you create food/drink menu? https://www.dropbox.com/s/rg7xlyw0a2vn4vl/Screenshot%202016-11-14%2017.03.48.png?dl=0
Hello!
That is done through normal page editing, it is through the Fusion Builder by adding text blocks and lines, or you can do it through the normal WP editor if you wish. It is 100% editable.
thanks!
Hi, we need some plugins for log in and membership. Can we add it to the https://avada.theme-fusion.com/health/. For example Login Widget With Shortcode, Paid Memberships Pro plugin, Paid Memberships Pro – Set Expiration Dates Add On plugin (or something else with your recommendation). Thanks!
Hello @Xsssystems.
We already have an element for login / user registration / password retrieval in our theme that you can read all about here : https://theme-fusion.com/fb-doc/elements/fusion-builder-elements-list/
However regarding your query on membership plugin we do have an article here that you can use, it states different famous membership plugins that you can choose from.
https://theme-fusion.com/wordpress-membership-plugins/Hope that will help
Thanks
Ammar
hi after update below code is showing in post, Kindly guide how to solve
[two_fifth last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””]
Hello @Maheshinfra.
That is simply because your theme is still using the old syntax for Fusion Builder, that means that somehow the conversion process was not being run or either interrupted after the update was complete.
However we have a manual button for triggering conversion that can be found inside Avada > System Status Tab
Please read more about it here : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
If the issue persist. Please do open a ticket with our support and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to server you.
Thanks
Ammar
Howdie! After the update my page is working ULTRA SLOW. Opening an article takes over 5 minutes or causes a crash. Unfortunately I can’t create an account on your support site or login. Please contact me. Thanks!
Hello @rob84
This should never happen, please make sure that you are on the latest version of theme that is 5.0.3 along with the Fusion Core version 3.0.3 and Fusion Builder version 1.0.3 please.
Make sure all the patches are applied and if the issue persist you need to open a ticket so we can look into this issue for you, if you are not able to log into support please do send use your complete details with your purchase code and username to support@theme-fusion.com so we can look into this as soon as possible.
Looking forward to assist you.
Thanks
Ammar
I have few questions. I have purchased avada theme and currently using it.
1. I know that LayerSlider WP and Slider Revolution slides are inside avada pligins. Are these plugins free to use or are there fee for this?
2. I have installed Layerslider WP and it states to update. If I update do I have to pay any fees?
Hello @lisaseo.
1. Yes, those plugins are actually 3rd party plugin but they are definitely FREE to use, you do not need to purchase a license to use those plugins, however if you want to get premium support and some additional add ons then you need to purchase a separate license.
More info here please : https://theme-fusion.com/avada-doc/sliders/purchase-codes-premium-sliders/
2. We do provide update with our latest versions depending on which version is available at the moment, we will be updating them soon in our later version however if you want them to update now then you have to purchase a license for these.
More info : https://theme-fusion.com/avada-doc/sliders/premium-plugin-updates/
Hope that was helpful.
Thanks
Ammar
My purchased code not working need quick solution!!
Hello @Ahasan.
I have replied you on the other comment about this, you need to use the token and not purchase code as mentioned in the doc post i linked to you in order to register the theme.
Thanks
Ammar
Hi! I would like to know if there are other fusion content elements I can use aside from flip box that can be interactive? If none, can you suggest 3rd party plugin compatible with Avada? Thank you.
Hello @weinansong.
The complete list of our Fusion Builder Elements can be read here : https://theme-fusion.com/fb-doc/elements/fusion-builder-elements-list/
However your query is not pretty clear and i am not sure what kind of feature / functionality you are looking to achieve with the plugin so if you can please put some more details, that would help us.
Thanks
Ammar
Hi Ammar,
Thank you for your response. We are looking for an element similar to flip box. Like a content box with animation when you hover your mouse .
Something similar how portfolio element works but content must be static. https://avada.theme-fusion.com/portfolio/Hello @weinansong.
We do have content boxes with hover animations, we also have image frames with different hover animations as well. Regarding the portfolio the content can be changed as per your own requirement by simply creating a new portfolio item
If you need more precise assistance regarding any of our element please do fill in a ticket with us and our support team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
