219 comments found.
Hi there, 2 pre-purchase questions. Is there an option for different header layouts? Also, is it possible to have a top menu bar like the black bar here: https://hair-beauty.vamtam.com/ ?
Hello,
Thank you for interesting in this theme!
1) Yes, you can choose between different header layouts.
2) Yes, it is possible to make something similar in this theme!
Let us know if you need anything else!
Elated
Pls fix the demo: http://kendall.elated-themes.com/landing-page
Hello,
Thank you for informing us!
It was current server issue. It works fine now.
Elated
Olá, enviei um ticket para vocês hoje relatando alguns problemas no Woocommerce. Solicito breve resposta.
Hello there,
Support is only provided in English language, so please ask your questions in English, and we will provide you with the answers.
Elated
Hi please reply to my ticket. Thanks
Hello,
Our support team work on your ticket and they will reply as soon as possible.
Elated
Hi bought this theme – the testimonials section appears as white in the mobile version www.chapelsalon.co.uk please can you help asap. Thanks
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Is it normal for reply time to be several hours? I updated my template and the slider revolution plugin yesterday and now the slider doesn’t work a majority of the time… same issue… existing ticket.
Hello,
Response time is 24h and we are always trying to reply in 24 hours. Our support team will reply as soon as possible.
Elated
It would appear the last update broke the Revolution Slider functionality.
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
yep, done.
resolved – thank you
well – it was fixed… now it’s broken again.
Hello,
Please check your ticket. We’ve replied there.
Elated
thank you for the nice theme, but I have problems installing it. The progress bar does not exceed the 90%. I have pages and images, but it looks like it is not complete.
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Hi
Great theme but I have a request, I’m finding it difficult to change the theme default colours, everything seems to be on a gradient and would like to change it to my clients colours.
You can see the site here, I am using a multisite
http://dev.silkysmoothbeauty.com/ the site is currently in development.Thanks,
Allan
Hello,
Thanks a lot!
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
hello ,
i paid this template but i have a problem for install .
when i try to import the demo template it just take 2 , 3 minute and the demo is not imported. i dont no what is the problem with demo import . look into my ticket i send my Wp log into . i m still waiting .
http://blackfashionbeauty.com/when i try to import the kendall-export , i receive many error . just look at the log below . can you please explain me what is the problem ? thanks
Hello,
We have replied on your ticket. Please check this there!
Elated
Your work is so clean and creative, GLWS 
Thanks a lot!
Hi, purchased your theme but keep getting this message when trying to import rev slider pre made template:
“importing slider settings and data… Error: Import file not found!!! Go Back”
please help
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
never mind, turns out it’s our host not your theme
Hello,
We are glad you found what caused issue. Let us know if you need anything else!
Elated
Great job. Impressive design and functionalities. Good luck with the sales
Thank you very much We appreciate it
Congratulations! Great Work! GLWS
Thank you
Great work!
Thanks a lot 
Congratulations, good luck with sales – DCSF
Thank you very much!
Congratulations!
Amazing Work, Good Luck With Sale 
Thanks a lot! We are glad that you like it!
Nice theme GLWS !
Thank you very much!
Congratulations! Nice Work, Good Luck With Sale
Thank you very much
